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U-Haul Moving & Storage of Dartmouth

Overall rating: 4 out of 5 stars

WENTAO H. on 11/23/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

JASON R. on 11/23/2014
Rating: 3 out of 5 stars

Customer service is absolutely horrible. I had to wait 45 minutes to get my van and then was treated by a women who alternated between being indifferent and arrogant. I asked to have a van that had a full tank of gas because I don't want to play the game of "trying to estimate how much gas to add" -- she initially refused but eventually backed down by reluctantly -- with lots of sighing and rolling of eyeballs -- making the request to the person who brings vans for customer pick-up. Despite reserving the van for 7 days and driving in an area that would likely have snow, they did not provide a snow brush/scraper and refused to reimburse me for purchasing one. The "full tank" was not full; the option I was given was to go back on line again or fill the tank at a local gas station and submit the receipt. The man who brought the van to me refused to put in writing that the tank was not full and I wound up having to "discuss" for 4 minutes when I returned the van before I was given a credit for the $19 of gas that I had to install. The attitude of the employees of this location is so bad that I WILL GO ANYWHERE ELSE RATHER THAN RENT FROM U-HAIL AGAIN.

IAN D. on 11/23/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

KEVIN B. on 11/23/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

STEPHEN P. on 11/22/2014
Rating: 4 out of 5 stars

Fine customer service.Excellent.Roll up door tracks and rollers needed lubrication

Sean K. on 11/22/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

Harold B. on 11/22/2014
Rating: 5 out of 5 stars

Absolutely nothing in my opinion, the service was very fast, and the staff were very professional and helpful with my rental equipment. Thanks you

KEVIN L. on 11/20/2014
Rating: 4 out of 5 stars

My only issue was in picking up the trailer the rear most driver side tire which looked new did not hold air. The Uhaul tech filled it and said it held air. I asked if he could change it do to the distance I was traveling and if it was a slow leak it would fail at the worst time. He said he could not as he was the only mechanic there at the time. Well the tire blew after 900 miles and I was stranded on interstate 81 for 3 hours until a wrecker could provide assistance with a new tire. This even after I checked the tire pressures daily and tire temp ever time I stopped for fuel.

CESAR C. on 11/19/2014
Rating: 4 out of 5 stars

Add more than two customer lanes / registers to expedite equipment pickup. Or have a dedicated line for people that took the time to pre register and provide license, address, credit card neo, equipment details, etc. There was a long line that could of been spared if this was observed.

LOU M. on 11/19/2014
Rating: 4 out of 5 stars

Pay attention when a client drops off a vehicle the night before & goes into pay for it first thing in the morning to pay the bill & is told his account is in collection with an extra fee of $30.00. This is the second time this has happened! Please be more carefull next time! Things like this could ruin a person's credit rating let alone credit score!

SHAWN H. on 11/19/2014
Rating: 4 out of 5 stars

Professional service was appreciated! Please continue!

BRYAN P. on 11/17/2014
Rating: 4 out of 5 stars

The trailer was very dirty. The amount of grease on the door slides and joints meant that a lot of my belongings now have grease stains, even though I thought I packed the trailer as best I could to avoid the mess. Also, trailer had what I assumed to be a bad ground wire, which caused running lights to flicker.

Joanne K. on 11/17/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

james s. on 11/17/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

NICHOLAS Y. on 11/17/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

BILL B. on 11/16/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

Mario R. on 11/16/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

CANDACE G. on 11/15/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

Alexis R. on 11/15/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

jefferson j. on 11/13/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

JESSICA G. on 11/12/2014
Rating: 3 out of 5 stars

3 days after the truck was dropped off after normal hours I get a bill for 69 more dollars that I owe, 39 for gas, which obviously they felt I didn't put enough in, but there's a 30 dollar late fee tacked on which I think is ridiculous. I always end up paying so much more than originally quoted. I don't know why I continue to use uhaul... I am usually extremely easy going and let things slide but I feel like I'm being taken advantage of by this company. They get away with treating customers like this because there are the biggest moving truck rental company around here but I can tell you that I'm done, I would rather carry my stuff on my back then use uhaul. My advice to others is to search high and low for another company besides uhaul.

JONATHAN M on 11/12/2014
Rating: 5 out of 5 stars

Sud was extremely helpful, experience, polite, professional and we both observed the moment of silence at 11am in Honourable of the falling heroes.

Daniel D. on 11/11/2014
Rating: 4 out of 5 stars

Fast, well delivered service

KEITH M. on 11/10/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

Keith F. on 11/10/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

Ashley R. on 11/10/2014
Rating: 4 out of 5 stars

I only put "No" for No.2 because some of the protective stripping on the interior of the trailer was peeling and got in the way a few times during loading/unloading. Otherwise the trailer was in good shape!

joseph d. on 11/9/2014
Rating: 4 out of 5 stars

Every thing was great. Fast friendly Service.

MICHAEL R. on 11/9/2014
Rating: 4 out of 5 stars

Pleased with the service I have recieved from rental advisor Sud Rao for this and previous rentals.

Darren D. on 11/9/2014
Rating: 4 out of 5 stars

I was in and out within minutes. It would be great if all details of payment etc. Credit card after capture via web site a person could simply grab and go. The longest portion of the over all transaction is paper work.

dale s. on 11/8/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

Glenna T. on 11/8/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

Gary P. on 11/7/2014
Rating: 5 out of 5 stars

Very fast and efficient service, and friendly staff.

ROBERT B on 11/5/2014
Rating: 5 out of 5 stars

the customer service was excellent

CAROLYN B. on 11/5/2014
Rating: 5 out of 5 stars

The only issue with this location was how little parking there was for personal vehicles. We drove our own car to the depot but had difficulty finding a place to park while we went in to sign the paper work and get keys, etc. Other than that, the customer service was stellar! The truck was ready when we picked it up and the guy at the check out counter served us very efficiently and with a big smile.

JUSTIN B. on 11/4/2014
Rating: 4 out of 5 stars

Staff were quick and professional.

JUSTIN B. on 11/4/2014
Rating: 4 out of 5 stars

Service was quick and friendly.

Kevin B. on 11/4/2014
Rating: 5 out of 5 stars

The only thing we wondered about was having a spare tire mounted somewhere on the trailer. We did not need it but nice to have. We had excellent service both at the counter and outside. The trailer was put on our truck so that my husband did not have to try to put this huge trailer by himself.

Rodney S. on 11/4/2014
Rating: 4 out of 5 stars

Better signage when returning trucks.

Thomas N. on 11/3/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

ERIC D. on 11/3/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

DARREN S. on 11/3/2014
Rating: 3 out of 5 stars

Very crowded location. Hard to get around the lot.

EDWARD S. on 11/3/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

clark M. on 11/3/2014
Rating: 3 out of 5 stars

The lady at the desk was quite pushy with regards to the insurance.

JASON D. on 11/3/2014
Rating: 5 out of 5 stars

Sud was awseome!

Doug T. on 11/3/2014
Rating: 3 out of 5 stars

I arrived 30 minutes early to pick up my rental (literally took a cab from the airport as I just arrived from the west coast). Although the truck was sitting outside the front door, I was given a seat to wait for my pickup time. The ironic part was I got the truck back more than an hour early - from my perspective, this is lousy customer service.

Annalise W. on 11/3/2014
Rating: 3 out of 5 stars

It was crazy busy and disorganized as to what people were supposed to do and appeared to be 50 uhaul vehicles trying to get in and out at the same time. One man behind the counter was rude and his english lacked so we didn't understand what he was saying. The lady we dealt with was great.

ERIN W. on 11/3/2014
Rating: 4 out of 5 stars

Great service. I called with a few questions before booking and the staff were VERY helpful.

ADAM C. on 11/2/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

TERRANCE E. on 11/2/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

EDGAR T. on 11/2/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

TINA R. on 11/1/2014
Rating: 5 out of 5 stars

The location was busy for my 10am pick up I was 4th in line, but the staff get 10 out of 10 for being proficient, I was out of the location and on the road within 15 minutes.

David H. on 11/1/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

cynthia h. on 11/1/2014
Rating: 5 out of 5 stars

No problems. I have used this location multiple times and there has never been a problem.

ALLAN C. on 11/1/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

jennifer d. on 10/31/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

DENISE B. on 10/31/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

PATRICK S. on 10/31/2014
Rating: 3 out of 5 stars

When I arrived to pick up my U-Haul trailer we tested the lights on several different trailers. None of which worked at that time we tested the connector on my car and it seemed that it was faulty on my end. I waited two days to have it checked at the garage that installed my tail hitch and they said everything was fine. It turns out that the three trailers and the unit to test my car at the U-Haul was broken. Hence I lost two days of traveling time.

COLIN C. on 10/31/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

JEFF H. on 10/30/2014
Rating: 3 out of 5 stars

I had rented the trailer, found it to be slightly too small, checked the yellowpages in my phone, went to the one in Bayers Lake Business park, Horseshoe Dr. in Halifax that had closed months previously. Your inattentiveness to updating your yellowpages listing caused me much time wasted, one hour in total and gasoline in having to get in and out of a traffic conjested area of Halifax. I expect compensation.

john m. on 10/29/2014
Rating: 3 out of 5 stars

Only one person at counter when I returned the vehicle so there was a 20 minute wait to do the return. I was lucky when I picked the vehicle up, no wait.

DAVID R. on 10/29/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

ANDRE G. on 10/29/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

RON G. on 10/29/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

JOHN M. on 10/27/2014
Rating: 4 out of 5 stars

N/A.

ELIZABETH S. on 10/27/2014
Rating: 3 out of 5 stars

The truck brakes didn't seem to be great.

BRAD T. on 10/27/2014
Rating: 5 out of 5 stars

The staff is always very helpful. Rent from them multiple times a year and always impressed on the high standards and quality service they provide. Job well done!

LISA C. on 10/27/2014
Rating: 5 out of 5 stars

EXCELLENT STAFF, FACILITIES & TRUCKS.! IVE BEEN A CLIENT OF TRACEY HIGGENS FOR 1.5 YEARS SHE AND HER STAFF ARE GREAT!!! XO

Randolph C. on 10/27/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

TREVOR G. on 10/27/2014
Rating: 1 out of 5 stars

Customer did not leave a comment.

Andrea W. on 10/26/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

Darlene F. on 10/26/2014
Rating: 3 out of 5 stars

you should have a checkout just returns - line up was long and tiring

David D. on 10/26/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

Michael E. on 10/26/2014
Rating: 2 out of 5 stars

Dropped the truck off at closing after a 10 hour moving day. Employees inside noticed me, then turned the open sign off and stayed in the back of the store until I dropped the keys in the after hours return. For a company that charges by the mile you'd think people would go one extra.

CRAIG B. on 10/26/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

John M. on 10/26/2014
Rating: 4 out of 5 stars

Staff are extremely pleasant to deal with!

MORRISO C on 10/26/2014
Rating: 5 out of 5 stars

Great job Dartmouth, all the people were very helpful. Moe

MORRIS C. on 10/26/2014
Rating: 5 out of 5 stars

All the people were great & very helpful. It was a fast transition. Great job Dartmouth. Moe

Sarah Y. on 10/26/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

RANDY T. on 10/25/2014
Rating: 5 out of 5 stars

Quicj gd service and gd equipment. Only problem was No warming buzzer on vehicle as you backed up, I believe this is a safety issue.

anthony t. on 10/25/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

ISA VALENCIA T. on 10/25/2014
Rating: 1 out of 5 stars

I spent $100 in gas for a distance between harlington crescent and prospect road, ns, by traveling twice. This is too much given the fact that my car spent only $5.00 for one trip.

NICOLE H. on 10/25/2014
Rating: 3 out of 5 stars

It was very busy, the one rep I dealt w was very good but there was a need for more staff on the busy Friday night I was there

TANYA L. on 10/25/2014
Rating: 1 out of 5 stars

The person on the desk when we paid. Sud Rao was very rude and didn't want to give me the discount I was told we would get and had to pay for it then get the credit back the next day!!!! Not impressed at all and would not deal with him again very obnoxious person and rude!!!!

EDWARD P. on 10/25/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

TRECIA C. on 10/24/2014
Rating: 5 out of 5 stars

Not sure being my contract was excellent.

Majoh G. on 10/24/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

Gary H. on 10/23/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

scott w. on 10/23/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

SHARON S. on 10/22/2014
Rating: 5 out of 5 stars

Very helpful staff!!

CHRISTA C. on 10/22/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

ALI A. on 10/21/2014
Rating: 2 out of 5 stars

Customer did not leave a comment.

DEBBIE O. on 10/21/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

JESSICA B. on 10/21/2014
Rating: 3 out of 5 stars

My only complaint is that the guy who helped us determine the kms that we would be travelling underestimated, when we said it was possible that we may go above this limit, and he still imput it in the computer. When we brought the truck back, we did go 2km over the limit and they charged us for it. Should've been his problem and not mine. I shouldn't have had to pay extra when it was his fault for putting in the incorrect mileage.

JOHN M. on 10/20/2014
Rating: 5 out of 5 stars

the ladys are always very helpful.

ALMA H. on 10/20/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

RONGHUA C. on 10/20/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

ROSE P. on 10/20/2014
Rating: 5 out of 5 stars

you charge to much for the mileage

TIM N. on 10/20/2014
Rating: 5 out of 5 stars

good experience

JACQUELINE H. on 10/19/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

KATIE S. on 10/19/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

STEPHEN P. on 10/18/2014
Rating: 4 out of 5 stars

Booked a furniture dollie but there were none available when I picked the truck up. Had to go without.

IAN M. on 10/18/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

Jens J. on 10/18/2014
Rating: 5 out of 5 stars

Great service. I have rented trucks and trailers several times here and always been very pleased.

ARLENE B. on 10/18/2014
Rating: 4 out of 5 stars

provide instructions regarding tow/haul feature on truck

Perri L. on 10/17/2014
Rating: 4 out of 5 stars

Rented a 6x12 with ramp trailer. Had to drive 2 hrs to pick up yesterday and 2 hrs to drop off today and the total use time in between was 1 hr. So 4 hrs totally driving for 1 hr use. It would really be nice to be able to pick up and drop off in the Annapolis Valley area (preferably Kingston) rather than Dartmouth. Even to drop off in Kingston without a fee would be better. Really must have this trailer available at more locations.

CAROL M. on 10/17/2014
Rating: 4 out of 5 stars

U Haul needs to update their locations across Canada. I had to search for a pick up location as well as a drop off location. The web site is old and advertises locations that no longer exist. Very time consuming and frustrating.

AARON M. on 10/16/2014
Rating: 5 out of 5 stars

Drop off agent was fantastic, name is escaping me but very helpful despite the fact I had a poor attitude with him after a long trip out. Showed truly fantastic customer service and patience.

AARON M. on 10/16/2014
Rating: 5 out of 5 stars

Drop off agent was fantastic, name is escaping me but very helpful despite the fact I had a poor attitude with him after a long trip out. Showed truly fantastic customer service and patience.

Kevin A. on 10/15/2014
Rating: 3 out of 5 stars

quick and easy pick-up and return.

JOHN G. on 10/15/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

MARIO R. on 10/15/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

THOMAS P. on 10/15/2014
Rating: 4 out of 5 stars

Very good location with very nice customer service (from two employees).

Judy L. on 10/15/2014
Rating: 4 out of 5 stars

Nothing. pleased all around.

ADRIAN R. on 10/14/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

JOHN S. on 10/13/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

CHRISTOPHER W. on 10/13/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

Christina D. on 10/12/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

BILL G. on 10/11/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

doris p. on 10/11/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

Chris A. on 10/11/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

DONNA C. on 10/10/2014
Rating: 4 out of 5 stars

The only disadvantage for me was that I live in Spryfield and had to travel to Dartmouth to pick up the truck I had reserved, when I would have preferred a closer pick up and therefore less mileage.

WENDY H. on 10/9/2014
Rating: 4 out of 5 stars

everyone polite and friendly was able to drop off with no problems and great speed which was good because I was tired - it is after all a long trip from Kitchener to Halifax but it was good and uneventful - the vehicle worked above my expectations

Belinda P. on 10/9/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

R. Norman M. on 10/8/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

Don E. on 10/7/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

PATRICK R. on 10/7/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

BRIAN Z. on 10/6/2014
Rating: 2 out of 5 stars

Make sure that your mileage/fuel gauge readings are accurate before the customer leaves the location ; better your communication re: 'notes' on accounts and with other locations.

JEFF A. on 10/6/2014
Rating: 3 out of 5 stars

The personnel were combative at first, but friendly after the process was done.

KEITH J. on 10/6/2014
Rating: 3 out of 5 stars

I had to take the uhaul from Clayton Park to Dartmouth using my daughter's GPS. It was dark and raining and there was not one gas station along the way so I had to leave the uhaul without adding the required amount of gas. Your $25.00 inconvenience fee and $1.72 per liter extra charge is completely unacceptable and needs to be changed to only charging the actual cost per liter. I can see the inconvenience fee but charging extra per liter is not fair. I swept out the back but it is impossible to clean out the cab in the dark. It was about 8 pm when I dropped the uhaul off in Dartmouth. Anyway, trying to get the same amount of gas using your system of leaving 5/16 of gas, come on get real.

Mitchell Y. on 10/6/2014
Rating: 3 out of 5 stars

Have the employees mention to the customers that the trucks can only be taken across the Mackay bridge, not the MacDonald bridge, and it is a $400 ticket for taking a commercial vehicle across the MacDonald.

michael s. on 10/5/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

Rob W. on 10/5/2014
Rating: 3 out of 5 stars

It took 25 minutes to get the trailer

George B. on 10/4/2014
Rating: 5 out of 5 stars

I've been renting from this location for a number of years and have ALWAYS had a positive experience, from the knowledgeable and friendly staff, service and fine vehicles, Thankyou U-haul! George & Debbie

REMI D. on 10/4/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

LINDA M. on 10/4/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

DAVE R. on 10/4/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

Barbara G. on 10/3/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

SONIA W. on 10/3/2014
Rating: 4 out of 5 stars

Get better customer service. Your ppl on the phone doesn't have a clue on what the store is doin.. Tracy at the windmill rd location. .. deserves a raise or promotion. She's been awesome. Most of the staff there was wonderful. I was stored there many yrs... On my last day..was late to call.. Next day i did..Mon. .. My message was not given to store... Next day Tues. Itried again..Note was given but not in a situation where it was recieved. .Was Wed. When i finally went there and then complained...that one of my messages was found by Tracy. This to me isn't good business. The store was professional. .. your customer service sux. Thx.

CAMMIE K. on 10/3/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

KATELYN A. on 10/3/2014
Rating: 3 out of 5 stars

The truck was all well and good until it became dark. The headlights did not work. My boyfriend the driver of the vehicle was forced to put himself, myself and our babies (pregnant) in danger by driving it back to your location in poor condition. I highly recommend you fix this truck and any others like it. Otherwise we will make sure to choose a different company next time. Very disappointed as I have used uhaul for several moves and this was not the first time the truck was in unsatisfactory condition. I will be making a formal complaint.

DUNCAN B. on 10/2/2014
Rating: 2 out of 5 stars

Charged $13 extra to bring fuel to half tank. 49 L calculation from chart to fill from empty did not work.

HOSSEIN M. on 10/2/2014
Rating: 5 out of 5 stars

You can give a map of the area to the customer, and let him know what are the nearest gas salutations around the U-Haul location.

BILL B. on 10/2/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

jackie l. on 10/1/2014
Rating: 2 out of 5 stars

Waited in line to speak to attendant. Was instructed to go outside and assist with trailer hookup. Once done I had to wait in line a second time to get paperwork. Should either get paperwork first time, or not have to wait once hookup complete. Also, would like to be able to drop off 6 x 12 open trailer in Kingston NS. Dartmouth is 2 hours away from where I live.

BILL M. on 10/1/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

JAMIE H. on 10/1/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

ARTUR O. on 10/1/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

samantha m. on 10/1/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

BRENDA N. on 10/1/2014
Rating: 1 out of 5 stars

One personnel ended up being very upset misunderstanding a conversation she overheard between my friend and I and then proceeded to make a scene in front of all personnel and customers present - I was embarrassed and humiliated. I confronted her privately with nobody around and we resolved the misunderstanding. Sadly my experience with both locations was less than desirable. I run a business and if my staff or myself gave that kind of bad customer service I would be out of business and have a bad reputation. Please respond.

PETER N. on 9/30/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

kerry k. on 9/30/2014
Rating: 4 out of 5 stars

I'm not entirely convinced by the charge for distance. The rate is different for miles and kilometers. The odometer in the truck reads in miles, but I suspect that actually is kilometers and that this location is making an extra 30 cents per kilometer. I would address this for future bookings at this location. Otherwise, excellent customer service.

JOSEPH B. on 9/30/2014
Rating: 5 out of 5 stars

Keep the good job

DIANA G. on 9/30/2014
Rating: 4 out of 5 stars

The employee seen the error made by previous agent but still could not correct it without manager who was not on duty. 4 days still waiting for the employee to call me back as they promised to do.

OUTREACH P. on 9/30/2014
Rating: 5 out of 5 stars

The wipers were not cleaning the wind shield, It left streks on the windshield. That made it very hard see, and it was misty, not raining, thank god. I also feel that the staff that check the truck after it is returned, could use a little customer service.( not friendly at all)

NELSON D. on 9/30/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

JONATHAN S. on 9/30/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

Shufang W. on 9/30/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

DERRALD C. on 9/30/2014
Rating: 1 out of 5 stars

Beware. This location does not honour price quotes obtained when booking via telephone.

LAURA I. on 9/29/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

JOHN F. on 9/29/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

TANIESHA W. on 9/29/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

Bhargava S. on 9/29/2014
Rating: 4 out of 5 stars

No gas stations near vicinity of this location. How do you fill the tank before returning?

BARBARA G. on 9/29/2014
Rating: 5 out of 5 stars

The gentleman, not sure of his name, was excellent. He helped us with both the pick-up and drop-off. He was friendly, efficient and humorous.

ADAM B. on 9/29/2014
Rating: 5 out of 5 stars

Good place. Bothe pick up and drop off were good.

JOSEPH M. on 9/29/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

KAREL V. on 9/29/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

STEVEN B. on 9/29/2014
Rating: 5 out of 5 stars

very helpfull and professional. both for pick up of the trailer and returning of the trailer.

DANNY H. on 9/28/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

ROBERT B. on 9/28/2014
Rating: 3 out of 5 stars

I ordered a 26 foot truck, first two wouldnt start, dead battery, the third they couldn't find the keys, almost half hour later and I got a truck...one guy was really pissed off because be had to do extra work to get me a truck...the guy who i dealt with was good...but still not a great experience...other people not as relaxed as i would have not been so nice...

JOY M. on 9/28/2014
Rating: 3 out of 5 stars

Received good service.

MICHELLE P on 9/28/2014
Rating: 3 out of 5 stars

Tried to call the general manager but no response. Facility was great.

SCOTT H. on 9/28/2014
Rating: 3 out of 5 stars

The wait in line to pick up and return the vehicle was quite long. I utilized your online check in system and it did nothing to minimize my wait time, which was advertised as its purpose. Although it did decrease the interaction time with the representative at the counter who did a great job.

michael s. on 9/28/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

DAN W. on 9/27/2014
Rating: 4 out of 5 stars

Wait times were long. However, it was a Saturday and all 3 counters were open. Appx 20 min wait. Staff were great once I was served. Did not take long to process my request for a pickup truck.

LOGAN F. on 9/27/2014
Rating: 4 out of 5 stars

Make sure when they request a uhaul location for pickup they can get their truck there

sean n. on 9/27/2014
Rating: 4 out of 5 stars

Keep up the friendly service.

GLIB A. on 9/26/2014
Rating: 1 out of 5 stars

I was over charged and nothing was done about it!!! Worst service!!

Elizabeth G. on 9/25/2014
Rating: 5 out of 5 stars

Can't make anyimprovement suggestions at the present time --- everything was excellent!

MARY S. on 9/25/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

brant F. on 9/25/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

JAMIE H. on 9/25/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

LEO R. on 9/24/2014
Rating: 3 out of 5 stars

I feel that there it's a huge disconnect between the 800 number and the locations. I was given miss information by the call center person about my rental. They told me that I could get a cargo van for a flat rate and would only have to put a $100.00 deposit, I asked about this because I don't have a credit card and that was why I was coming to them. But when I got to the location I was told that cargo vans and pickup trucks require a major credit card. And was forced to take an option that almost doubled my rental costs. I don't feel this is fair and bad customer service.

WAYNE D. on 9/24/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

STACY N. on 9/24/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

STEVE L. on 9/23/2014
Rating: 5 out of 5 stars

staff were professional and nice first time renting and all went well

BILL B. on 9/23/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

GREG O. on 9/23/2014
Rating: 4 out of 5 stars

Very courteous personnel both on thye counter and outside. Good equipment. Overall a very pleasant experience

DIYANA K. on 9/23/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

DIYANA K. on 9/23/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

Amy G. on 9/22/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

colin v. on 9/22/2014
Rating: 3 out of 5 stars

Topping up the gas prior to drop-off is very frustrating because the fuel gauge is slow & unresponsive, making it next to impossible to tell how full the tank actually is. As a result I overfilled the tank by at least $10... very frustrating. A much fairer and simpler way for the customer would be to invoke a policy that all vehicles go out rented 100% full. Then, all the client has to do is fill it back up prior to drop off... would take out all the guess work.

ROBERT D. on 9/22/2014
Rating: 4 out of 5 stars

very satisfied,inprovment not necessary

sandra g. on 9/22/2014
Rating: 4 out of 5 stars

When I picked up the vehicle and dropped off there was no 'walk-around' to check for damages before or after usage. Suggestion to have that done.

Brian M. on 9/22/2014
Rating: 4 out of 5 stars

The attendant who dealt with us at the counter was very friendly and made stressful moving day much easier and more relaxed. I have used this uhaul location before and had some grumpy employees which absolutely didn't add anything to the experience. I think the woman's name was Jen and she was great.

RYAN W. on 9/21/2014
Rating: 4 out of 5 stars

Thanks for the extra miles

DANIELLE D. on 9/21/2014
Rating: 5 out of 5 stars

I ordered a 14 ft truck. I was phoned the day before to tell me there was only a 20 ft truck. I went in person and they changed this to a 17 ft truck. Those bigger trucks use more gas. I am tiring to save money or I wouldn't be using u haul in the first place. I was ok in the 17 ft truck and the move went well.

JORDAN B. on 9/20/2014
Rating: 1 out of 5 stars

The advisor tried a hard sell of the optional insurance coverages and gave incorrect information to rebut our decline "if you dont have commercial insurance you won't be covered". Nova Scotia coverage sef 27 covers a vehicle this size and most policy holders have this coverage, to say "only commercial covers it" is for one downright wrong, and secondly made me question his motivation and put my radar on for what other stunts he would pull to maximize my expenses. As an insurance professional myself I found this especially concerning as it adds to consumer confusion and distrust. Perhaps his intentions weren't malicious and he was just misinformed, however, if employees are going to be providing insurance advice they should have some basic training in this regard.

KRISTA I on 9/20/2014
Rating: 3 out of 5 stars

I received absolutely no customer service in fact the staff were rude and incompetent. I would love to enlighten you on my experience but you do not allow enough characters! Terrible service

Wes W. on 9/20/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

Li C. on 9/19/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

BRAD S. on 9/18/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

robert s. on 9/17/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

Thomas P. on 9/17/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

Ian M. on 9/16/2014
Rating: 5 out of 5 stars

Your central answering/booking person ( not in the Windmill Rd site) was not knowledgeable or helpful. It took several attempts to get him to understand what I wanted and, since he wasn't local, he couldn't reassure me of the exact location of your dealership in Dartmouth ( near the biggest landmark in the city: the MacKay Bridge).

JOHN M. on 9/16/2014
Rating: 4 out of 5 stars

More than pleased with the truck and the efficient service. Rented 10' truck twice in the past two weeks and both times we thought the whole team was pleasant and professional, trucks were clean and efficient. Highly recommend.

GERALD R. on 9/16/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

CARMEL F. on 9/16/2014
Rating: 3 out of 5 stars

it is really important that when a customer cancels their empty storage lockers and returns cards etc, and notifies everyone, that the customer no longer receive any notifiers of billing - because billing should stop when we've moved out.

GLENN L. on 9/16/2014
Rating: 5 out of 5 stars

The staff were excellent.

DESYLVA D. on 9/16/2014
Rating: 4 out of 5 stars

GREAT STAFF. GREAT EXPERIENCE. WILL BE BACK

NICK F. on 9/16/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

HEATHER L. on 9/15/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

STEVE W. on 9/15/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

RASHIDA S. on 9/14/2014
Rating: 3 out of 5 stars

Confusion and long lines

DON M. on 9/13/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

MATTHEW N. on 9/13/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

JUSTIN B. on 9/13/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

CHANDRA M. on 9/12/2014
Rating: 5 out of 5 stars

They are excellent!!!!! They have the highest ethics when it comes to moving the furniture with CARE!! They measured everything and discussed the safest methods to move them through tricky parts of the house. I couldn't believe it, and was so happy to have them move my furniture, would recommend it to all my friends and anyone that need moving help. I would hire them several times. HIRE them and see for yourselves!

Bernardine W. on 9/12/2014
Rating: 4 out of 5 stars

Extremely easy to book and rent online. Very friendly and efficient staff in person. Very affordable too! Only constructive comment would be that there was a shortage of client parking spots. Overall an excellent experience and would now always think of renting first when any moving or hauling needs come up.

AARON C. on 9/11/2014
Rating: 1 out of 5 stars

Customer did not leave a comment.

CHELSEA H. on 9/11/2014
Rating: 3 out of 5 stars

Provide the requested equipment. I did not order a 14' truck three months ahead for the hell of it. We ordered that size due to safety concerns and did not see the 20' truck + discount as an 'upgrade'. We were incredibly stressed the entire drive and used more gas than we expected, incurring additional moving costs.

MATTHEW B. on 9/11/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

RYAN E. on 9/10/2014
Rating: 3 out of 5 stars

When I had rented the Uhaul, I didn't need a 26' cube truck, I only needed a 10' or 14'. I was given that because there was nothing else available. Due to the high cost in gas, I had to pay $175 in gas for a 3.5-4 hour drive. When asked if I could get a discount on the rental to make up for the difference of gas, I was told no. My move costed way more than I had hoped and now I am left hurting for a while because I wasn't expecting to pay so much for a one way truck (gasoline).

LEAH K. on 9/10/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

Joe D. on 9/10/2014
Rating: 4 out of 5 stars

The location was very busy. Although much business is good, the site was not able to properly handle the abundance of equipment or the customers trying to navigate the property. I recommend re-locating to an area that can handle the vast amount of equipment, such as an industrial park.

TANYA F. on 9/10/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

KATHERINE H. on 9/9/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

JAMES P. on 9/9/2014
Rating: 1 out of 5 stars

had a cube van booked for our big move of 500km for a sunday, got a call at 4:45pm from you guys canceling my reservation. uhaul ruined everything! we didnt have our stuff out in time to get our carpets cleaned so we lost our damage, had to get a guy off of kijiji to help & we had to leave 25% of our stuff. i will never call uhaul again, discount will be my new moving company

Matt M. on 9/9/2014
Rating: 3 out of 5 stars

I booked for pickup of a trailer at 12 and ha to have it back by 6 yet paid for a full day. I would have thought the rental was for 24 hours instead of by calender day. Paying the same rate if I picked it up at 7 am as I would if I got it at 6 pm isn't right

Ted M. on 9/8/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

KEITH M. on 9/7/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

Zyad a. on 9/7/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

CARL B. on 9/7/2014
Rating: 5 out of 5 stars

I .don't know how you could make it any better.n

GARY K. on 9/7/2014
Rating: 3 out of 5 stars

Service was good. Trailer had a bad smell in it that over powered the de-odouriser

RICHARD N. on 9/7/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

IAIN C. on 9/7/2014
Rating: 5 out of 5 stars

Even with the busy season (Sept 1) everyone was very helpful. uHaul gave me the wrong drop-off location but they waived the fee for me.

ROSS B. on 9/7/2014
Rating: 5 out of 5 stars

The lady at the front desk was wonderful. Professional and a fantastic sense of humor.

JOHN C. on 9/6/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

HOLLY H. on 9/6/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

HECEN Y. on 9/5/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

MARK B. on 9/5/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

LIGUO S. on 9/5/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

CARLTON R. on 9/5/2014
Rating: 5 out of 5 stars

Very professional customer service.

SHARON W. on 9/5/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

REBA M. on 9/5/2014
Rating: 5 out of 5 stars

Thank you- you made this move easy!!

OLIVIA S. on 9/5/2014
Rating: 3 out of 5 stars

The trailer we had was so old, I was very nervous about it for the very long drive we had from Nova Scotia to CT. I would think I would have been given a newer one in better condition. The tires looked very worn.

GERRY W. on 9/4/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

PAUL B. on 9/4/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

phil b. on 9/4/2014
Rating: 3 out of 5 stars

I will never ever do business with UHAul again. We were double-billed, not confirmed as insured, suffered price changes, were notified of arrival when they weren't there causing a wasted 350 km round trip, then they were missing, turned up next day, left overnight in the arrival yard, opened seal before I arrived when my truckers were there, rudeness at arrival point and confusion. Arrived and billed too soon. This was an absolutely horrible nerve-wracking move, thanks to Uhaul. Ruined our expensive two-week "care-free" stay in a holiday suite, with worry and anxiety.

Alex R. on 9/4/2014
Rating: 4 out of 5 stars

Mileage estimate was off by a factor of 2. Instead of paying roughly $200 I ended up paying $400. I clearly stated my destination. I was quoted 150m which equates to roughly 240km and ONE HALF the actual distance (one way of my trip, to Mt Allison University in Sackville NB from the U-Haul in Dartmouth NS and back.). Of course I should have checked myself, but these folks need to improve their accuracy. The customer in line in front of me was fuming due to the very same error. I didnt mind as fact are facts wrt to distance driven, but I would have preferred better disclosure. Other than that very very top notch professional service. They are employees that seem to want to ensure the customer is well looked after and are good reps for U-Haul!! With a more accurate cost estimate, they would have easily received an excellent rating or higher if available.

Geraldine G. on 9/4/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

ANDREW A. on 9/4/2014
Rating: 5 out of 5 stars

Incredibly easy and swift drop off made this a pleasure.

john m. on 9/4/2014
Rating: 3 out of 5 stars

No improvements necessary; you were open on a holiday and provided me with a new van and excellent service, all for a low price. I will definitely recommend.

RITA P. on 9/4/2014
Rating: 5 out of 5 stars

I was impressed with how UHaul handled my last minute request for a one-way 26 ft truck from Sydney to Halifax on August 31st. I appreciate your professionalism and helping make a hectic situation run so smoothly ......thanks!

Christopher O. on 9/4/2014
Rating: 4 out of 5 stars

the brakes in the truck were scary. when the peddle was pressed, the steering wheel would shake left to right. unsettling at 75 km/hr. not typical of trucks I havery rented from there before.

RANDY P. on 9/3/2014
Rating: 4 out of 5 stars

Discovered there was a small hole in the floor of the trailer and this caused a few items to get wet when we were driving in rain.

JOANNE S. on 9/3/2014
Rating: 3 out of 5 stars

The truck was not swept out before we got it

TAYLOR C on 9/3/2014
Rating: 1 out of 5 stars

Communication needs to be addressed. A very unpleasant moving experience with a lot of wasted time that could have been avoided.

SHERYL L. on 9/3/2014
Rating: 5 out of 5 stars

Thank you. You made our move painless, easy and without any hassle. Sheryl & Greg

jefferson j. on 9/3/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

WORD IN ACTION M. on 9/3/2014
Rating: 3 out of 5 stars

Overall, our experience was great. God bless you.

JANE M. on 9/3/2014
Rating: 3 out of 5 stars

Good day, Please allow me the opportunity to describe my U-Haul experience with the Windmill road, Dartmouth NS Staff, yesterday evening, Tuesday 2 Sept 2014. Yesterday evening my wife and I rented a F150 truck to simply drive to COSTCO at Dartmouth Crossing, pick up an item and bring it home to Cole Harbour and then return the truck before the 7pm closing time. The young lady looking after us printed out the contract of which I signed with the level of fuel shown as ¾ tank. The lady then took us out to the truck for the intial check and since no one else was available she started up the truck. Seconds later she hopped out stating something about the fuel gauge shows 7/8 full not ¾ and said she was going to pen in the change on the contract (I did not sign to agree with this amend). Seconds later I was in the truck and on my way to Costco, the time being about 5:15pm. During my ongoing seat and mirror adjustments I noticed that the fuel gauge was showing ¾ tank not the 7/8 tank the young lady had stated. None the less I was on a mission and decided I would address that once I returned the truck. Once I offloaded an item in Cole Harbour I hit the road to return the truck. I stopped to add gas about 5km from the U-haul depot and decided to adjust the fuel gauge to the 7/8 mark only because I did not want to spend a great deal of time arguing with staff. Too my dismay it cost over $20 in fuel to reach the 7/8 mark. I arrived at U-haul around 6;30pm and approached staff inside, the older gentleman with glasses was available (the young lady was speaking with someone) and so I immediately explained to him that the young lady had misread the fuel gauge and that it was on ¾ tank as shown on the original print out when I left here. I went on to state how upset I was that I spent $20 to bring the fuel level back to what she had said it should be. The gentleman stated that there was nothing he could do to compensate me for the money I spent on fuel. I stated that he needs to compensate me some other way and he agreed. Note that I am aware while I was stating my grievance; all staff are active on a wireless communication net and know exactly what is going on. I left the building for the final truck inspection and met another man outside who then took the keys and did his inspection of the vehicle. He returned with a piece of paper showing his observations of the fuel gauge as being in between ¾ and 7/8. I exclaimed that this was complete BS and returned inside the building to finalize the payment. The gentleman inside again stated that there was nothing he could do to compensate me for the money I spent on gas but said that he would forgive me the additional $15 of fuel I owe them in order to get the fuel gauge back to 7/8 as initially observed by the young woman. I was flabbergasted and paid the $43 and change I owed for the truck rental and km fee and left. Note: I travelled a total distance of 35km. Can someone with significant stature wit

Zongming M. on 9/2/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

GRAEME H. on 9/2/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

RAY J. on 9/2/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

HOLLY L. on 9/2/2014
Rating: 4 out of 5 stars

The driver's window was a problem. Once down for fresh air, we had a difficult time getting it to go up again in order to secure the vehicle overnight.

SANDY S. on 9/2/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

AKKO J V. on 9/2/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

SANDRA K. on 9/2/2014
Rating: 4 out of 5 stars

Great process for dropping off the one way truck rental. Fast and efficient. Thank you!

KAREN M. on 9/2/2014
Rating: 4 out of 5 stars

It would be great if the truck we reserved was actually the one available for us upon pick-up. The 26' was much harder to maneuver than the 14' we booked!!

PETER S. on 9/2/2014
Rating: 3 out of 5 stars

The parking lot was very hectic, perhaps more clearly define how to get in and out of the lot. I saw 3 near-accidents in the 3 minutes I was in the lot.

Patrick Y. on 9/2/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

JOHN L. on 9/2/2014
Rating: 5 out of 5 stars

Easy access and service oriented, Thanks!

DANIELLE K. on 9/2/2014
Rating: 1 out of 5 stars

When I picked up my uhaul the lady waiting on me was the most rudest mean lady I ever met. I ordered a 17 foot truck she said I had to have a 26 foot one as there was the only option left. I explained I live dead middle on the city and can't drive thy huge truck because it won't fit. She pretty much said she didn't care and that was the only one advailable or I would have no uhaul. She made me cry on how rude she was!!! I will never ever deal with you guys again because of this lady. I will never be disrespected that bad when giving my services!!!!

Gaetan M. on 9/2/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

DAVID F. on 9/2/2014
Rating: 5 out of 5 stars

We have had many rentals this past month (trailers mostly). ...but on August 28th we needed a truck (Contract #98929057). We reserved it for 24 hrs. When we arrive to pick it up we were told that we could only have it for 7 hours (even though we'd reserved it for 24 hours and we were billed for a full day rental). We did return it on time. ..but were forced to rent an open trailer to complete the work we needed to do (Contract #99095250). This was an addition expense and required us to make several trips when we'd only planned for one. We have always been very impressed by the staff at the Dartmouth location. This mix up was caused by the call centre. We feel U-Haul should refund the cost of the open trailer, it was only required because the truck reservation was mishandled. Thank you, David Fullerton

TAMI B. on 9/2/2014
Rating: 3 out of 5 stars

make it easier to be able to change things on the contract online

Ian M. on 9/2/2014
Rating: 4 out of 5 stars

Where do I start? - by the way...this survey was sent to me in French for some reason... 1. We received a call on Wednesday, 28 Aug stating that our box had been delivered to Edmonton and we would have to pick it up there as U-Haul no longer delivered to Fort McMurray. When I said that we were not able to pick the box up in Edmonton, the person I was speaking to in the office in Edmonton said "That's not my problem", and hung up on us. 2. We spoke to several customer service agents that day, all of whom said they were sorry but they were not able to contact the office in Edmonton so couldn't help us. Finally I spoke to a "Chris" in customer service, who told me that he had arranged for the box to be shipped to Fort McMurray "sometime next week, the 3rd or 4th" and that the manager of the receiving agent would contact me when it arrived, a week later than "guaranteed". 3. We contacted U-Box "central" on Thursday, August 28th and were speaking to a man in Nova Scotia who expressed how horrified he was at the poor treatment we received, and promised to arrange transport for the box to Fort McMurray immediately, and then promised to call us back with details. We waited all day but were never called back, and when we called in again we were told that there were no notes whatsoever on our account about this. 4. On Thursday eve, my wife left a VM message for Meagan Murphy in Edmonton, mentioned that we had been hung up on several times by a few people so far, and stated how concerned and disappointed we were. My wife requested a call back ASAP. 5. Soon after that, Meagan called my wife back, apologized for the extremely poor service and treatment, and told us that she would have the box transferred to Fort McMurray the next day, Friday, so that we could pick it up as scheduled on Saturday, 30 Aug. 6. On Saturday we went to the U-Haul agent, retrieved the box, and unloaded it. When we did, we noticed that the box was literally falling apart, two sides were detached, and there were large (4") gaps between the walls and the floor. We have not noticed any damage to our goods so far (still unpacking), though I am really not sure how when the box was in such miserable condition and the contents were so exposed to outside elements. If it helps, we have pictures of the condition of the box after we unloaded it, showing the split walls and large gaps, and we would be happy to forward them to you on request. Overall, I would say that having been promised delivery, then having that promise broken (at first), being hung up on, having the container fall apart, and not really being entirely sure we would ever see our goods again left us extremely dissatisfied. We certainly will not ever use U-Haul services again, and will advise friends / co-workers to avoid the company. The issues were bad enough. The complete lack of management of the issues, and lack of communication, along with being hung up on and treated so poorly, are simply not acceptable in our boo

KYLE M. on 9/2/2014
Rating: 1 out of 5 stars

When i picked up the auto trailer i was going to connect it myself but was told for insurance reasons it had to be done by the staff. I made the assumption that everything was done correctly and left the location. When i got home i realized that there were no lights hooked up for the trailer. I contacted the location but they were unable to assist me as they were closing for the day and suggested i contact road side assistance, when i contacted them i was told they don't come out during the day to fix lights? This is very alarming to me as there was a huge safety risk and i also risked getting a fine. As i was leaving at 3AM that morning my only solution was to go purchase the cable required to contact the lights from the truck to the trailer myself.

natalie m. on 9/2/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

SEAN L. on 9/2/2014
Rating: 4 out of 5 stars

Open up an outlet on the peninsula!

KEVIN T. on 9/2/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

BRETT M. on 9/2/2014
Rating: 3 out of 5 stars

The parking lot is dangerous.

CRAIG U. on 9/2/2014
Rating: 3 out of 5 stars

Reserved a furniture cart but there were none available at the time of pickup. In the future I would like all ot the items requested available at pickup.

MARK A. on 9/2/2014
Rating: 3 out of 5 stars

The overall experience of using uHaul for the first time was disappointing. Main issue was receiving an email late Friday afternoon telling me that there was no truck available and that I had to travel into the city to see if they had anything available. Not very impressive !

joel l. on 9/2/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

IAIN T. on 9/2/2014
Rating: 3 out of 5 stars

Very messy. Trucks everywhere and nowhere to park.

GLENN S. on 9/2/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

CARR H. on 9/2/2014
Rating: 3 out of 5 stars

Busy weekend with Labour Day and end of month the same weekend, but even so the place was chaos and very slow.There were too few people working the yard while four clerks were on the front desk processing. And the front yard was completely gridlocked with people finished but couldn't get out. Recommend you get more people out front; not permit customer parking on your front yard on busy days; call customers up to get truck or trailer in sequence after they leave front desk. Or keep trucks/trailers in spare area up the street behind the main building and send customers up there to pick up their rental. You need more people in front yard doing that physical hook up, moving things etc.

TROY W. on 9/2/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

Peter M. on 9/2/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

NEAL V. on 9/1/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

JOHN W. on 9/1/2014
Rating: 5 out of 5 stars

Could use some help in speeding up counter service

VALERIE A. on 9/1/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

HOANG N. on 9/1/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

ROBERT M. on 9/1/2014
Rating: 5 out of 5 stars

verygood

PETER D. on 9/1/2014
Rating: 3 out of 5 stars

Great staff. Friendly and helpful. Parking lot needs to be bigger.

GARY V. on 9/1/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

GEORGE M. on 9/1/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

Pearl O. on 9/1/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

Herbert V. on 9/1/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

DAVID P. on 9/1/2014
Rating: 3 out of 5 stars

your behind counter crew were very swamped with costumers that day it took 40 minutes to return the trailer through no fault of there's . just the busy time back to school .

FAITH M. on 9/1/2014
Rating: 3 out of 5 stars

Availability of vehicles; and less wait time.

DALE E. on 9/1/2014
Rating: 1 out of 5 stars

Customer did not leave a comment.

MURRAY M. on 9/1/2014
Rating: 3 out of 5 stars

Dropped off after hours.

KATE V. on 8/31/2014
Rating: 4 out of 5 stars

The truck didn't seem like it was in great shape, made us a little nervous as far as maintenance goes. Staff were great, everything else was flawless and fast. They even let us extend our rental contract when we ran into problems moving in to our new home.

RODERICK G. on 8/31/2014
Rating: 2 out of 5 stars

Rented 5x10 trailer on uhaul.com. Received confirmation to pick the trailer up at Dartmouth Windmill road location at 7AM for 6 hours. Arrived to the location at 645AM only to be told the location doesn't open until 9AM and we could not get the trailer until that time. Even though I missed out on two hours (three after waiting in a huge line up) I still had to pay full price and have the trailer back by 130PM. We are completely dissatisfied with this experience, although the employees at the Windmill Road location were very friendly.

Jessica Z. on 8/31/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

BEV F. on 8/31/2014
Rating: 3 out of 5 stars

When the customer service reps were busy the calls were taken by a friendly but ill-informed person in Phoenix. I purchased the only lock available at the site (which fit the latch on the trailer). Unfortunately it was cut off our trailer and half our worldly possessions were stolen. I was not worried about the locked trailer but I was worried about having the whole trailer stolen because there was no way to lock the trailer to the hitch. I locked our hitch to the vehicle but still lost sleep over the lack of the inability to lock the trailer to the hitch.

LAUREN K. on 8/31/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

JOSEPH B. on 8/31/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

Nicole D. on 8/31/2014
Rating: 4 out of 5 stars

The staff here were excellent.

Michael D. on 8/31/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

EUNICE A. on 8/30/2014
Rating: 4 out of 5 stars

Everything was good, I love the customer service, it was excellent. Thank you for the experience once again.

Pierre B. on 8/30/2014
Rating: 5 out of 5 stars

great under presure the women doing better than the man they make a great team

HEATHER N. on 8/30/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

Joelline G. on 8/30/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

BONNIE M. on 8/30/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

JoAnne P. on 8/30/2014
Rating: 5 out of 5 stars

I can't identify a single deficiency in your service. Esp the person who processed us at the location; she was simply incredibly good at her job!

Cindy D. on 8/30/2014
Rating: 5 out of 5 stars

Can't think of any improvements. The service was awesome!!!

Beverly T. on 8/29/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

CHRISTOPHER S. on 8/29/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

Daniel R. on 8/29/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

PETER Q. on 8/29/2014
Rating: 3 out of 5 stars

be able to provide all the vehicles you say you have in all the location you say you have

Clark D. on 8/29/2014
Rating: 4 out of 5 stars

Arrived for the rental during a busy season, university moves. Staff was friendly and efficient. Was given a new van so no issues with equipment rented.

CATHY C. on 8/28/2014
Rating: 5 out of 5 stars

make sure the breaks are in better condition and having the windshield wipers up to date.

JANICE M. on 8/28/2014
Rating: 5 out of 5 stars

Very organized and helpful staff

Arturo C. on 8/28/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

BRANDON S. on 8/28/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

DANIEL R on 8/28/2014
Rating: 2 out of 5 stars

N/a

TIM S. on 8/28/2014
Rating: 5 out of 5 stars

over the course of 14 weeks we have rented a number of trailers from U Haul. thanks to all the staff and retailers for providing great service and products. Not only this location but all the locations we touched base with over the course of the 14 weeks. Tim Sturby - Dyna-Pro Environmental.

LINDA MARIE M. on 8/28/2014
Rating: 4 out of 5 stars

I can because he truck we got was too small so I call for a larger truck the call center told me there was one over at U Haul so my husband drove back over I thought that I should have been compensated for the mileage and gas that took.

robert f. on 8/28/2014
Rating: 3 out of 5 stars

The site is convienent but crowded with the conjestion of a successful customer base and a great selection of available rental equipment. The staff are knowledgeable and service was great as usual.

DRAGAN M. on 8/28/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

LAURA H. on 8/27/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

CATHY P. on 8/27/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

JIM S. on 8/27/2014
Rating: 3 out of 5 stars

I will not use uhaul again...stuck with a 26 foot truck at last minute when a 14 foot truck was reserved....totally unacceptable..caused major problems as well as excessive gas costs.

Hasan I. on 8/27/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

ERIN P. on 8/26/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

Steven V. on 8/26/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

TESSA P. on 8/26/2014
Rating: 4 out of 5 stars

I did have an issue with the call center. I reserved a 17' and when I called to find out where to pick it up, they told me there was no 17' available and would have to take a 26' which is way to large. I asked if there was really no 17' available in all of Nova Scotia. I was told no by the guy and he had a terrible attitude and was not helpful at all so I hung up on him. I called back and got another guy from Brampton Ontario who was very helpful and looked in the system and said the next closest 17' was in Dartmouth (which was only 15mins from my origianl pickup location). He apologize for the other persons rude and unhelpful attitide. This issue made an already stressful move even more stressful. I was extremmly unhappy with the phone service.

RACHEL B. on 8/26/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

JAMES H. on 8/26/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

KEN R. on 8/25/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

MARGARET F. on 8/25/2014
Rating: 4 out of 5 stars

When a reservation is made and a specific sized van is ordered, that size should be available for the customer. On two occasions we ordered a 14 ft. van and were told that it was first come first served and we were given a 26 ft van, one that was much too big for our needs. This leaves a very sour taste in the customers mouth.

DOUG S. on 8/25/2014
Rating: 5 out of 5 stars

same as the last one at Greensburg pa.excellent

JOHN T. on 8/25/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

DON M. on 8/25/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

Matthew E. on 8/25/2014
Rating: 1 out of 5 stars

I spent over an hour waiting to leave with a trailer I had a reservation for. The lineup seemed to be a result of each transaction taking much longer than possible because the staff couldn't locate the items being rented from their electronic inventory. I had to spend 20 minutes in line to then go out and hook my trailer up and come back in to wait in an even longer line. My trailer was attached for at least 45 minutes before I was finally allowed to leave. 20 minutes of that was waiting while the staff tried to locate my trailer in their system to put it on my contract. The experience was extremely unprofessional, frustrating and a huge waste of time. I'll be looking elsewhere for my rental needs from now on.

John K. on 8/25/2014
Rating: 4 out of 5 stars

The truck I reserved was not available. However, the staff did call me when one did come in and I was still able to do my move on the day I had planned. I suggest U-Haul consider informing their customers of issues like this ahead of time. I only found out the truck wasn't going to be there because I called ahead.

Carmen P. on 8/25/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

Matt C. on 8/24/2014
Rating: 4 out of 5 stars

The only complaint we have is the initial pickup. We waited in line for 15 mins only to be told when we got someone that we first had to choose a trailer. A sign might improve that. This was no big problem however and were impressed at the ease of pickup and drop-off at George's Laundromat in Amherst. We will recommend anyone rent from you in the future. You made moving our son home a little less painful. Matt and Tracie

Peter E. on 8/24/2014
Rating: 4 out of 5 stars

Start out with a full tank of gas. Instead of getting your customer to estimate the amount used. Thias approaches a rip off and is very annoying for an otherwise good experience.

ROBERT R. on 8/23/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

TERRY H. on 8/23/2014
Rating: 4 out of 5 stars

Van was ready for us as requested and customer service rep was very polite and knowledgeable. Van was brand new, nice and clean.

KEVIN G. on 8/23/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

Erica S. on 8/23/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

Bernard M. on 8/23/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

Nancy P. on 8/22/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

PETER D. on 8/22/2014
Rating: 5 out of 5 stars

very friendly staff with good senses of humour

FLORENT V. on 8/21/2014
Rating: 4 out of 5 stars

Better communication of the order placed on line and what is available at the pick up location. I arrived and was told my order for a '10 truck was shifted from my preferred location to another city, 30-min drive outside of Moncton.

Sheldon B. on 8/21/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

MALCOLM M. on 8/21/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

Heather S. on 8/20/2014
Rating: 5 out of 5 stars

Very efficient and helpful. Frustration was with getting a trailer; the booking/reservation had been confirmed but there were many last minute changes in pickup location which is very stressful.

STEVE P. on 8/20/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

JUSTINE D. on 8/20/2014
Rating: 5 out of 5 stars

I would like to mention that Mr. Sud Rao, whom helped me at this location, when I dropped off my rented 10' Truck, gave me the best service I think I have ever had. He was so very helpful, answered all my questions clearly and with no hesitation and was also very nice and personable to top it off. I believe he is definitely a great employee to reward or give credit to.

David D. on 8/20/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

TRACY L. on 8/19/2014
Rating: 1 out of 5 stars

When I picked up the truck there were no blankets in it, I had to go back and pick some up, the truck broke down 4 times, the third I had road side assistance, the the fourth was at the gas station where it stayed until it was towed. I don't know what I would have done if it had been full of my belongings. I filled the truck and barried the needle more then when I picked it up. only driving 50 some Km's and some how had to pay over 70 dollars in gas. Doesn't sound right to me if you ask. I feel like I paid for someone else's gas

PAUL N. on 8/19/2014
Rating: 3 out of 5 stars

It's funny how on the survey they only ask if the personnel are helpful when returning.... Does it not make sense that you'd want the personnel you were renting from to be helpful? The reason I ask is this: I rented a auto hauler and all the guy did was hook it to my truck and verify that the lights worked. He did't tell me how to strap the front tires, we also didn't realize that the fenders folded down for easier access to get in and out of the towed vehicle. Also we didn't realize that the chain was to secure the rear of the vehicle. I used my own straps for that and after pulling the car on the trailer did i realize that the tire straps should of been under the car first. First time hauler here, so the info would of come in handy. The guy at the drop off was awesome though... go figure

KIM F. on 8/18/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

Holly R. on 8/18/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

Howard C. on 8/18/2014
Rating: 4 out of 5 stars

Everything went well. I have no recommendations. Thank you.

JOE Z. on 8/18/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

LIONLEL M. on 8/18/2014
Rating: 5 out of 5 stars

The entire experience was personally engaging, exceptionally encouraging, and worth repeating!

Ron C. on 8/17/2014
Rating: 5 out of 5 stars

Fast and great customer service, Thanks to all

Paul F. on 8/17/2014
Rating: 5 out of 5 stars

Nothing. It was a great experience.

KEVIN P. on 8/17/2014
Rating: 4 out of 5 stars

Pick up was quick and easy.....people were very helpful

daniel s. on 8/16/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

WAYNE P. on 8/16/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

DEAN L. on 8/16/2014
Rating: 4 out of 5 stars

The brakes were very poor on vehicle,reported problem to person who rented,nothing taken off bill,would not recommend to others.Otherwise than that,service professional.

Carol M. on 8/16/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

evan l. on 8/16/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

dave b. on 8/16/2014
Rating: 5 out of 5 stars

The customer service people before and after were very kind.My pet peeve though is why the gas tank cannot be full.I overfilled to the tune of between $10 and $15.Why can't the tanks be full when truck picked up. It is very frustrating!!.

KATIE K. on 8/16/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

Gregory F. on 8/16/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

fred p. on 8/16/2014
Rating: 3 out of 5 stars

Fix gas gauge in truck. Will not rent from U-haul again.

BOB W. on 8/16/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

Kevin S. on 8/16/2014
Rating: 5 out of 5 stars

Excellent!

JESSICA P. on 8/15/2014
Rating: 3 out of 5 stars

I had u haul install a hitch prior to picking up the trailer. I arrived when they told me it would be finished, and waited an extra 1.5 hours there. When it was finally ready, they repeatedly could not processes my payment; I was told this happened frequently. My trailer reservation was entered incorrectly - a local trip instead of a one way. This was not fully corrected until the next day, as my contract still said I had to return the trailer the next day. Everyone was very friendly and as helpful as they could be, however I remain unimpressed. The only upside was that I got the original price of the local tow, instead of the one way price. I rated this an average because although I was irate, they did try to rectify the situation.

JOEY F. on 8/15/2014
Rating: 5 out of 5 stars

Sud has that friendly smile that makes moving a positive experience. Efficient, clean and lots of smiles from the rest of the staff. The fellow that checked me in when I dropped my truck off respected that I was in a hurry and made my return easy. Girl at the counter coulda smiled alittle more. She seemed cranky.

RICK S. on 8/14/2014
Rating: 2 out of 5 stars

There were only 3 people on the counter for passing out and return trucks. I had to wait for 50 minutes to get served and then there was the issue of the gas gage not being ready properly. Made me very late for and important appointment which followed.

ALICIA R. on 8/14/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

TREVOR F. on 8/14/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

Kyle M. on 8/13/2014
Rating: 5 out of 5 stars

Very long wait to get the u-haul. Should have more staff on at the end of the month. After I got my u-haul everything went super smooth and all of the staff were friendly and very knowledgable. I appreciate the excellent service & cheap rates.

KENNETH J. on 8/13/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

kent c. on 8/12/2014
Rating: 5 out of 5 stars

The trailer needed some Lube on the ratchets , towed great and your people saved me a possible incident . When hooking up the employee noticed the ball was loose , when he went to tighten it up he noticed it was stripped . So he sold me another equal in price to Any other shop . Good job guys

Michael D. on 8/12/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

thornton w. on 8/11/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

Beverly H. on 8/11/2014
Rating: 4 out of 5 stars

We have rented from this location a number of times and do so because the staff is great, it's an easy location to find and they have a good supply of well maintained units for rent.

AJA M. on 8/11/2014
Rating: 4 out of 5 stars

great friendly service as always. when ever i need a moving truck i come here bc of the great service.

REBECCA T. on 8/10/2014
Rating: 4 out of 5 stars

I had an excellent experience. My only suggestion would be to be more clear on certain things such as how much the bridge toll is, which bridge to use, what fuel to use in the truck. It was almost as if they expected us to have used the service before, which we hadn't, so clearer info would have been helpful. But overall, the staff was very friendly and accommodating!

Norman S. on 8/9/2014
Rating: 5 out of 5 stars

Great service and great product at a great price!

Tyson G. on 8/9/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

WAYNE H. on 8/9/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

Luis M. on 8/9/2014
Rating: 3 out of 5 stars

Choices of locations seem to be limited. Just to drive away to where the equipment will be needed will accumulate several chargeable Km. the Km rate is the highest I am familiar. I would recommend your company's service if the distances are reasonable, otherwise other rental companies may be more appealing.

Walter N. on 8/9/2014
Rating: 4 out of 5 stars

Best experience I have had with U-Haul. Service was quick, efficient and friendly. Well done!

Angela M. on 8/8/2014
Rating: 5 out of 5 stars

Excellent experience. Service staff were very professional and helpful. I will definitely return again for future rental needs. thanks..

David K. on 8/8/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

Jim K. on 8/8/2014
Rating: 5 out of 5 stars

Great Experience, thanks!

NIKKI T on 8/7/2014
Rating: 5 out of 5 stars

the customer service was excellent

BILL B. on 8/7/2014
Rating: 5 out of 5 stars

Efficient, Efficient, Efficient !!!

KRYSTLE M. on 8/6/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

JOHN M. on 8/6/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

EDGAR S. on 8/6/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

PAOLA G. on 8/5/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

Susan J. on 8/5/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

PHILIP O. on 8/5/2014
Rating: 4 out of 5 stars

Its a very busy spot. I think that maybe an extra customer service rep could be use during peak times. had to wait in line for a bit but it was no big deal.

Jillian C. on 8/5/2014
Rating: 3 out of 5 stars

Was told to pick up van in Bayer's Lake; upon arrival, the building was closed. Had to drive out to Dartmouth to pick up instead. Was told I would receive a discounted kilometer rate, but during payment afterward was told that I did not have this discount. Poor service.

Gail L. on 8/5/2014
Rating: 1 out of 5 stars

I went to pick up the trailer which was ready. While inside filling out paperwork my brand new vehicle. ..that I had less than 24hrs got backed into by an employee. Bumper is cracked and I'm still waiting for it to be fixed by uhaul.

Alberto C. on 8/5/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

Giovana C. on 8/5/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

AMY K. on 8/4/2014
Rating: 5 out of 5 stars

More agents at the counter during peak times, but very friendly, knowlegeable staff!

Dwayne M. on 8/4/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

DONNA S. on 8/4/2014
Rating: 5 out of 5 stars

Maybe create more space at your Windmill pick-up area or move to a larger space.

BRIAN S. on 8/4/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

RICK F. on 8/4/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

Jiri K. on 8/3/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

STEVEN B. on 8/3/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

Nicholas I. on 8/3/2014
Rating: 4 out of 5 stars

Nothing. Very fast and convient service. Online web presence definitely speeds up the process

STEPHEN O. on 8/3/2014
Rating: 1 out of 5 stars

Charged me a full day for being 5 minutes late and said I was 1 hour late even though the store was still closed when I returned the uhaul. Terrible experience and will never get another uhaul from this location.

DAVID K. on 8/2/2014
Rating: 5 out of 5 stars

Excellent, and friendly service. A very fast checkout system!

KRIS C. on 8/2/2014
Rating: 3 out of 5 stars

When we arrived to pick up the truck the lady on the counter was very rude and kept stating that the deal could change.... The young man that booked us was very good to deal with When we got the truck there was mo furniture pads in the truck and when we returned the truck the guy atvthe counter didnt offer any compensation oreven an im sorry . We will never use uhaul again as far as im concerned

PETER W. on 8/2/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

ROBERT S. on 8/2/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

Jiaqi L. on 8/2/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

PATRICIA W. on 8/2/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

JESSICA E. on 8/2/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

ROD M. on 8/2/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

SHIRLEY O. on 8/1/2014
Rating: 4 out of 5 stars

there was a problem with the rear door - we couldn't get it to close properly

KIRK B. on 8/1/2014
Rating: 3 out of 5 stars

I originally reserved a 10' truck, but was told the day before my move there were no 10' trucks left and there was nothing to be done because Uhaul 'doesn't guarantee you'll receive the product you reserved'. As a result, I was given a 20' truck, which was much too large for the amount of things I had to move. Even though I was given the same rate, I'm quite certain it resulted in much higher fuel costs.

DON S. on 8/1/2014
Rating: 1 out of 5 stars

Asked for furniture dolly. Attendant said he put one in the truck. Got to loading site - no dolly. Called to advise - left message - still haven't heard from anyone. I sent an employee back to shop to pick up dolly. We only had it for unloading not loading. Battery went dead. Got roadside assistance. Couldn't find my location. Found friendly person with cables and we got truck started ourselves. Because of dead battery I was 5 minutes late getting back to shop. People inside store with door locked. Got receipt today charged extra day for truck and dolly. Have called customer service to get rectified. Advised Manager would call. Still waiting.

DAVID R. on 8/1/2014
Rating: 3 out of 5 stars

Feel I was ripped off in the $80 insurance when I was told the my handle bars becoming bent in towing causing my master cylinder to leak would only be covered if the uhaul dealer in pickup location strapped in my bike. This was never offered nor explained during pickup

Dan M. on 8/1/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

JONATHAN W on 8/1/2014
Rating: 3 out of 5 stars

Everything was great until we were charged for our unit despite emptying and notifying them. As of today I`ve yet to hear anything despite speaking with Customer service.

David M. on 7/31/2014
Rating: 4 out of 5 stars

Well maintained yes, 26' truck was 30 years old or more. City Fuel consumption I calculated around .69 liters per km. So any long hauls or back and forth trips would be quite costly for fuel. Staff was friendly and very helpful picking up boxes days beofre the move on the pick up and drop off. In and out in less than 10 mins. I didn't notice at the store and it didn't come up til mid move but some items to help secure tiers of stuff would go along way in loading the truck. ( bars or straps would be good) Overall good bang for my buck. On a short haul .

KEN L. on 7/31/2014
Rating: 4 out of 5 stars

No comments other than good friendly service.

JEANINE B. on 7/31/2014
Rating: 1 out of 5 stars

Customer did not leave a comment.

MARK T. on 7/31/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

Angela V. on 7/31/2014
Rating: 2 out of 5 stars

Shortly after I picked up the truck, I noticed the check engine light was on. I decided to call them to inform rather than turn around and go back. After being on hold for 15 mins (1645-1700), I was suddenly hung up on exactly at 1700. I attempted to call back again, but no answer.

nova b. on 7/31/2014
Rating: 4 out of 5 stars

When we came into return our truck one of the customer service rep's had difficulty with a clients check in and in turn all 3 customer service agents were focused on this one individual issue. We waited almost half an just to check in. Maybe in the future be just as focused on the customers waiting.

VISHAL B. on 7/30/2014
Rating: 4 out of 5 stars

Other than customer service at desk. Everything else looked excellent.

ARDATH W. on 7/30/2014
Rating: 3 out of 5 stars

I booked a one way truck to Moncton. The location I booked closed down and no one told me. I ended up having to do a return from Halifax to NB and back to Halifax and although the customer service rep gave me extra kilometres so I wouldn't be charged more, I was dinged with a late return charge after the guy at the desk CONFIRMED that I wouldn't receive a late return charge if I brought the truck back at 8pm. I had to drive an extra 300 km in one day because Uhaul closed locations and changed my booking without letting me know and now I have to pay an extra $30 PLUS a late payment fee which is absolutely ridiculous. I am renting with Discount next time because of this.

HITESH Y. on 7/30/2014
Rating: 3 out of 5 stars

Take off locations which are not valid from your website . I wasted a lot of time due to that reason . Take off Gotingen street ,Halifax from your website .

DENISE G. on 7/29/2014
Rating: 4 out of 5 stars

The staff was super nice, prices were good, everything was in great condition. My only complaint is you can see the Uhaul sign forever away, but I was super confused about exactly where to pull in to pick up my Uhaul. If you had a sign that said 'officer' and then an arrow, that would be awesome. Besides that everything was great.

Michael G. on 7/29/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

JEANINE B. on 7/29/2014
Rating: 1 out of 5 stars

Customer did not leave a comment.

CARRIE L. on 7/29/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

DIXIE H. on 7/29/2014
Rating: 3 out of 5 stars

I couldn't get a truck in the size I wanted in my city, so I had to travel to Dartmouth, I should have had to pay the Kms from there to my city. Not my fault Sackville don't carry trucks that large. & the lady that was on the desk when we picked up the truck was very rude.

yvon j. on 7/28/2014
Rating: 4 out of 5 stars

Maybe, when you call to reserve a vehicle, ask if we are using our insurance and if yes, to ensure to bring in our proof of insurance.

LAWRENCE T. on 7/28/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

greg h. on 7/28/2014
Rating: 5 out of 5 stars

During a very busy schedule staff were excellent answering all my questions and were very helpful.

JOSEPH G. on 7/28/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

SOLOMON M. on 7/28/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

Luke B. on 7/28/2014
Rating: 4 out of 5 stars

Nothing comes to mind. Staff was friendly and efficient, everything was well explained, and the vehicle worked well.

ART M. on 7/28/2014
Rating: 5 out of 5 stars

Excellent service.

denise F. on 7/28/2014
Rating: 5 out of 5 stars

Everything was excellent.

MARY G. on 7/28/2014
Rating: 5 out of 5 stars

I have used U-Haul in the past and they have always been extremely efficient and a pleasure to deal with! I would definitely recommend them and should I have to move again would definitely use again myself! Great people, great service and great equipment!! I find them to be extremely cost effective as well! Always the one bright spot to an otherwise painful experience (moving that is)!!

RICHARD K. on 7/27/2014
Rating: 5 out of 5 stars

Great job, great all around, thanks!

DANIELLE D. on 7/27/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

joan c. on 7/27/2014
Rating: 4 out of 5 stars

I found the service efficient and friendly- I had no problems.

STACY D. on 7/27/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

GREG B. on 7/27/2014
Rating: 5 out of 5 stars

Every person I came in contact with was courteous and prompt and knew their job well. Great service!

Josh H. on 7/27/2014
Rating: 5 out of 5 stars

Great customer service! Very friendly and good energy! Thank you!

GREG S. on 7/27/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

Adonica S. on 7/27/2014
Rating: 3 out of 5 stars

I was very disappointed that there weren't any recycling facilities available at Uhaul. When I returned with the truck, I had a number of cardboard boxes that needed to be recycled. I was generally surprised that there were no options available to me. I had to then drive around town to find a place that would allow me to use their recycling facilities which extended my rental time and mileage. Very disappointing.

JOSHUA H. on 7/27/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

CHRISTINA C. on 7/27/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

SEAN M. on 7/27/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

TIM C. on 7/27/2014
Rating: 4 out of 5 stars

Excellent service - both the front desk personel and those responsible to ready the vehicle and close out the account once returned. uHaul's use of technology truly added to this positive experience. Thank you.....TIM

HOLLY C on 7/21/2014
Rating: 4 out of 5 stars

Access card readers are placed in very dangerous spots on a steep hill. Not easily accessible.

JAMES J on 7/18/2014
Rating: 4 out of 5 stars

Overall a good experience.

GERALD M on 7/15/2014
Rating: 4 out of 5 stars

upon return of the rental truck - the gas was an issue. I traveled 12 miles and ended up putting $35 of gas in the vehicle. I`d recommend changing your vehicle policy to returning on a full tank

TASHA D on 7/10/2014
Rating: 4 out of 5 stars

The staff was very helpful. My only complaint is that I had to purchase a lock from U-haul for the storage unit. If I have to use your lock, I`d be happier if that was just included in the price.

ROGER W on 7/2/2014
Rating: 4 out of 5 stars

A very well maintained and managed facility that I have used once before in my time living in the Nova Scotia area. I wouldn`t hesitate to recommend or use this facility again in the future

RYAN B on 7/1/2014
Rating: 5 out of 5 stars

Excellent service with no complaints

VIRGINIA B on 6/21/2014
Rating: 4 out of 5 stars

Very clean and safe.

JOHN L on 6/8/2014
Rating: 5 out of 5 stars

Friendly staff, easy access to storage unit.

RACHAEL W on 5/19/2014
Rating: 5 out of 5 stars

Amazing customer service.

HEATHER B on 5/17/2014
Rating: 5 out of 5 stars

Excellent on the customer service..... would of liked a longer time in which to access unit.....other then that I`ll be back!! Big thank you to all the staff !!

WENDY S on 5/8/2014
Rating: 3 out of 5 stars

The very first time I drove up to my storage there were 2 men in their outside unit smoking drugs and drinking beer.

CHARITY LEE S on 5/2/2014
Rating: 4 out of 5 stars

had a few issue with paper work mix ups but the satff was wonderful in helping.

RICK C on 5/2/2014
Rating: 5 out of 5 stars

The staff were a pleasure to deal with, even though I wasn`t keen on having to purchase a `special` lock.....

JOCELYN C on 4/26/2014
Rating: 4 out of 5 stars

bathroom filthy

DON S on 4/24/2014
Rating: 3 out of 5 stars

TERRIBLE EXPERIENCE not enough characters to write what happend.

NATASHA C on 4/8/2014
Rating: 4 out of 5 stars

Over all was good but I was in hurry and the attendant took forever with the customer ahead of me an the two others that were there didnt offer help.

DAVID B on 4/1/2014
Rating: 5 out of 5 stars

Excellent experiance with U-Haul in Darmouth. Thank you Tracy and team.

EDWARD F on 3/19/2014
Rating: 5 out of 5 stars

Very friendly staff, very clean units well maintained

DAVID B on 3/2/2014
Rating: 5 out of 5 stars

Staff were awesome. Couldn`t have gone any smoother. Thanks Dartmouth U-Haul. This was a great experiance and the only company to work with in my opinion. Best regards. David Bell.

CARLA B on 3/1/2014
Rating: 5 out of 5 stars

Perfect!!!!

TRICIA W on 1/19/2014
Rating: 5 out of 5 stars

awesome customer service!

HEATHER B on 1/16/2014
Rating: 5 out of 5 stars

Thanks for the great customer service!! As well going beyond the call of duty staff staying beyond the closing hours to accommodate us with our storage needs. Thank you!!

LAURA M on 1/3/2014
Rating: 5 out of 5 stars

The two agents we dealt with were both very friendly and informative. Great experience!

TODD D on 12/22/2013
Rating: 5 out of 5 stars

No problems staff was great, and storage area dry and super clean.. A+++

DOUGLAS D on 12/21/2013
Rating: 5 out of 5 stars

Service was great and very helpful.

DONALD C on 12/19/2013
Rating: 4 out of 5 stars

Had no problems every thing was great people where nice.

LOUISE T on 12/4/2013
Rating: 5 out of 5 stars

They were helpful and curteous. ...

BARBARA B on 11/28/2013
Rating: 4 out of 5 stars

I used a different storage facility once and had a bad experience. I will never venture away from UHaul again. Consistently great service and friendly staff. Thank you!

LEE-ANNE B on 11/25/2013
Rating: 4 out of 5 stars

the door to the facility was not locked

CHRISTOPHER MAT H on 11/19/2013
Rating: 5 out of 5 stars

The U-Haul staff in both Vancouver and Halifax were excellent, especially Ashley Foreman in Vancouver who made my crazy move-out day run really smoothly. Really great job, thanks everyone! -Matt

DENNIS K on 11/9/2013
Rating: 5 out of 5 stars

It was a pleasure being part of the family for the few years, thanks for everything.

TIMOTHY H on 11/6/2013
Rating: 5 out of 5 stars

Needed to get there after 8 pm but wasn`t open

TRACY K on 11/1/2013
Rating: 1 out of 5 stars

not happy with my service at all!

SANDRA J on 10/29/2013
Rating: 5 out of 5 stars

Tracey was awesome :

KEVIN R on 10/24/2013
Rating: 5 out of 5 stars

The staff and facilites were nothing short of outstanding. The staff was most helpful and courteous. Thank you so much for such the enjoyable experience. Kevin Richardson

CAROLINE S on 10/21/2013
Rating: 3 out of 5 stars

it was good

NADINE L on 10/8/2013
Rating: 4 out of 5 stars

Everything was great. However, you should be able to cancel partway through the month and get a pro-rated amount back, instead of paying for the whole month.

KEITH M on 10/6/2013
Rating: 5 out of 5 stars

We had a great experience at the Windmill Road Uhaul, in Dartmouth, NS. We will definitely go back to this location for all of our moving needs :

CARLA B on 9/29/2013
Rating: 4 out of 5 stars

Great!!!

BRANT D on 9/19/2013
Rating: 3 out of 5 stars

Great service friendly staff

ELIZABETH B on 9/17/2013
Rating: 5 out of 5 stars

Terrific sales people and wondeerful facilities!

ALEXANDER M on 9/14/2013
Rating: 5 out of 5 stars

Friendly professional staff who do their job well and go out of their way to be helpful.

CHLOE C on 9/13/2013
Rating: 4 out of 5 stars

Accommodating

AKRAM Z on 9/12/2013
Rating: 4 out of 5 stars

I`ve found the facility good,it helped me to move from Montreal to Darmouth, I am satisfied, it was reliable and comfortable, however the gas for the truck costs more than 500 CAN$ .

HEATHER H on 9/9/2013
Rating: 3 out of 5 stars

Staff were helpful but my bill had an error, I called 17X then drove to the shop.Calls were bumped to a call centre - pleasant but unable to resolve. Hire more staff at Windmill Rd.

DENISE F on 9/3/2013
Rating: 5 out of 5 stars

Great customer service!! Thank you to the staff-our move was made smooth. Denise Flynn

KIM W on 8/23/2013
Rating: 5 out of 5 stars

Excellent Thank You.....

BRANT D on 8/18/2013
Rating: 5 out of 5 stars

Sud was a great help as were the other associates at the store,Very helpful and polite, after a long drive andfeeling tired it was a refreshing experience. Thank you Brant Dyer

AKRAM Z on 8/15/2013
Rating: 4 out of 5 stars

The facility is reliable, confortable and well equiped nonetheles347 I had to pomp around 500 CAD of gaz during my trip from Montreal to Dartmouth NS.

KEN H on 8/14/2013
Rating: 3 out of 5 stars

latch faulty says Im open all the time, had to reset my card twice and Ive gotten a late payment notice I`ve had the unit less than a week.

CHRISTINE G on 8/10/2013
Rating: 3 out of 5 stars

All of the above plus more.

NATASHA R on 8/10/2013
Rating: 4 out of 5 stars

Dropped off our Ubox before the scheduled time which worked better for us. Helpful and friendly.

LARRY M on 8/7/2013
Rating: 5 out of 5 stars

Con Ward went above and beyond to help us out when we needed it!!! Thanks to all the U Haul staff at the Windmill Rd, Dartmouth location.

TAYLOR R on 8/4/2013
Rating: 2 out of 5 stars

Truck was there shortly after 12 return time n they decided they would charge me another day because it took an hour to unload and clean the truck out to return. Not impressed at all!!

KEN P on 8/1/2013
Rating: 3 out of 5 stars

Being charged 360%/annum late payment fee was completely ridiculous. this combined with the fact you were sending registered letters to my neighbour, I will NEVER, do business with Uhaul again

DOUG S on 7/16/2013
Rating: 3 out of 5 stars

Mold, mouse droppings. I was autobilled after we vacated the unit. I replied asking the charges be reversed. No response. PLEASE ADVISE ON THIS.

SEAN O on 7/2/2013
Rating: 3 out of 5 stars

Too many problems with the computer system. The delivery company was clueless. A tracking system should be used for peoples valuables. Late departure, overall unsatisfied with the service.

JAKE B on 6/30/2013
Rating: 1 out of 5 stars

Customer service at U-haul was the worst I`ve ever experienced. I was treated terribly, and will tell my friends and family so.

BRADLEY M on 6/26/2013
Rating: 4 out of 5 stars

Aside from the access not being 24 hrs, my only other complaint has to do with the website not allowing me to login to pay.

STEVEN D on 6/25/2013
Rating: 5 out of 5 stars

An excellent storage facility.

LISA J on 6/25/2013
Rating: 5 out of 5 stars

The facility and staff were excellent. I would definitely use uhaul again if needed and would also highly recommend to others.

CHAD W on 6/7/2013
Rating: 5 out of 5 stars

I was very impressed with the efficiency of service in Dartmouth. Tracey was particularly helpful and available when I needed answers to my questions. I’m very appreciative of the UBOX option.

CAROLYN M on 5/29/2013
Rating: 4 out of 5 stars

Facility seems understaffed. Staff friendly bot too busy for thorough service.

KEN P on 5/28/2013
Rating: 4 out of 5 stars

lineup was a little slow

CORNAIL F on 5/21/2013
Rating: 3 out of 5 stars

very helpful staff, timely and patient

ANCHOR I on 5/13/2013
Rating: 5 out of 5 stars

I dealt with Con Ward at the Windmill Road U-Haul, he couldn`t have been more accommodating and was fantastic to deal with.

MICHAEL R on 5/12/2013
Rating: 4 out of 5 stars

My only two issues where being forced to buy a lock from them. Even when I had my own quality lock. And second was being charged extra to have 24hour access to my unit, that was an outside unit.

DAVID G on 5/5/2013
Rating: 4 out of 5 stars

Very clean units. Mine in old section. Was surprized when lights went out. Did not realize they were on a timer and had to hunt for the switch. Staff very pleasant.

MARK C on 5/3/2013
Rating: 3 out of 5 stars

good service from what I have seen so far.

HEATHER O on 4/22/2013
Rating: 4 out of 5 stars

Fantastic way to move!

RAYMOND H on 4/10/2013
Rating: 5 out of 5 stars

the people at this facility mmde all the difference in my extended time there. tracey higgs was great to work with and very helpful.

JIM G on 4/4/2013
Rating: 5 out of 5 stars

Excellent service by staff, quick, friendly and informative.

JEROME F on 4/4/2013
Rating: 4 out of 5 stars

was well pleased with service and staff were bery helpfull ty

KIM S on 4/3/2013
Rating: 2 out of 5 stars

It was a good experience.

JASON P on 3/22/2013
Rating: 3 out of 5 stars

Slightly pricey. The dropoff/pickup prices are extensive. The staff of both UHaul Brampton and Dartmouth were superfriendly and good to work with.

ROWENA K on 3/6/2013
Rating: 5 out of 5 stars

Perfect for doing renovations... Just move everything out into the Ubox, do your work, and then move everything back in. No furniture to work around.

JEROME F on 3/5/2013
Rating: 5 out of 5 stars

was very pleased with the service all were very friendly and very helpfull with a relaxed facilty

CAROL LEAN E on 2/20/2013
Rating: 3 out of 5 stars

a bit pricey but good overall

TERRENCE H on 2/12/2013
Rating: 5 out of 5 stars

no complaints

BRIAN R on 2/3/2013
Rating: 5 out of 5 stars

Great service really impressed.

CATHERINE C on 1/27/2013
Rating: 4 out of 5 stars

All went well with my move. Thanks uhaul

AJ M on 1/25/2013
Rating: 4 out of 5 stars

Excellent counterperson in late evening. Processed efficently and professionally.

KIETH M on 1/17/2013
Rating: 4 out of 5 stars

it was clean, friendly environment and I would use the facilty and uhaul services again in the future!

ALEXANDER M on 1/10/2013
Rating: 5 out of 5 stars

Customer service was always top notch in all my dealings past and present at this site.

GREG W on 1/6/2013
Rating: 4 out of 5 stars

Very friendly and helpful

CHLOE C on 1/2/2013
Rating: 3 out of 5 stars

Was very decent. Would recommend to others. Nothing too fancy.

MEGAN MARIE D on 1/2/2013
Rating: 5 out of 5 stars

The service I received was excellent. My only concern was when I returned to my unit after hrs the door to my bldg was swinging open which is a bit of concern

ADMIRALTY C on 12/13/2012
Rating: 2 out of 5 stars

Local facility and people were OK, Had some unpleasant experiences with the UHaul SYSTEM which left a bad taste in our mouths.

JENNIFER M on 12/7/2012
Rating: 5 out of 5 stars

Tracey and her co workers were excellent. Very helpful and our move ran so smoothly. Thank you again!

GARY B on 12/3/2012
Rating: 3 out of 5 stars

Worst customer service in life

JANET B on 11/5/2012
Rating: 4 out of 5 stars

clean and staff always there to help.

KEITH L on 10/25/2012
Rating: 4 out of 5 stars

Very good....

KATHLEEN O on 10/24/2012
Rating: 3 out of 5 stars

I had gone in the day before and paid and signed a contract and they had lost my reservation, no sign of a contract. I was not even in the system.

JONATHAN W on 10/5/2012
Rating: 5 out of 5 stars

I had a very bad experience with my truck rental different dealer. However, the service I received at Dartmouth facility was top-notch, despite them being extremely busy.

TRAVIS K on 9/29/2012
Rating: 1 out of 5 stars

Didn`t have the right truck, wouldn`t accept a cash deposit at first. Then charged for using a dolly when the staff didn`t place the tag back in place.

MONICA J on 9/24/2012
Rating: 3 out of 5 stars

They could not find out reservation that was made by the manager the week before. They told me it would be 20 minutes. then said see you in 45 minutes? It actually took 1 hour 45 minutes

BEATRIX R on 9/16/2012
Rating: 5 out of 5 stars

Punctual delivery and pick-up, friendly staff, clean container - in other words: perfect ...

MARUY LOU H on 9/15/2012
Rating: 5 out of 5 stars

Very friendly service, great communication

JAMES C on 9/15/2012
Rating: 5 out of 5 stars

I moved from a Alberta to Halifax by U-Haul truck. U-Haul arranged for a drive-in storage unit ready for me when I arrived. Very helpful, convenient location and professional. Highly recommended.

ADAM A on 9/7/2012
Rating: 1 out of 5 stars

I brought a small trailer in for storage. I was told there were RV storage. The desk guy told me multiple times that there was a spot for me. No apology offered.

KENNETH M on 9/1/2012
Rating: 1 out of 5 stars

Would not honour reservation for storage made online - even when print off of online reservation provided Have rented 8-10 times this was absolute worst. Poor front counter service.

LINDSAY G on 8/28/2012
Rating: 3 out of 5 stars

Very expensive. No grace period at all for late bill payment resulting in very high bills. Never again.

SCOTT P on 8/26/2012
Rating: 2 out of 5 stars

When removing items from storage unit, there was an unacceptable amount of dirt that had infiltrated the unit. I also found a lot of Rat droppings in the unit.

GEORGE C on 8/23/2012
Rating: 4 out of 5 stars

Staff were very friendly and helpful. Good customer service

ANNA M on 8/20/2012
Rating: 4 out of 5 stars

No comment. All was fine.

DAN W on 8/11/2012
Rating: 5 out of 5 stars

Very friendly and helpful

BRANDON H on 8/9/2012
Rating: 3 out of 5 stars

Uhaul helped make our moving experience alot easier by going above and beyond thanks uhaul, b.h

KATHLEEN S on 8/8/2012
Rating: 4 out of 5 stars

Great

ROBERT S on 8/5/2012
Rating: 4 out of 5 stars

Clean, affordable facility.

JONATHAN N on 7/19/2012
Rating: 5 out of 5 stars

Great service and prices for storage. Already recommended this place to friends.

PETER F on 7/15/2012
Rating: 5 out of 5 stars

Great staff. Very positive experience!

DAVE B on 7/13/2012
Rating: 1 out of 5 stars

We had a 20` truck full. They told us it would fit in a 10x10 unit. It did not fit. This caused a lot of extra work for us. Even after asking several times they insisted the unit was big enough.

ANGELA E on 6/27/2012
Rating: 5 out of 5 stars

Great people working there. They were always there to help:

MELISSA L on 6/26/2012
Rating: 5 out of 5 stars

Nadine was a fantastic rep, very knowledgable and helpful.

BILLE JEAN C on 6/20/2012
Rating: 2 out of 5 stars

Dissapointed that goods were a week later than promised and had to rent a U Haul truck to tow trailer/was told they would deliver for a fee..........

ROBERT S on 6/14/2012
Rating: 4 out of 5 stars

Friendly staff

TIM K on 6/13/2012
Rating: 3 out of 5 stars

was fine

TIM K on 6/3/2012
Rating: 2 out of 5 stars

U-Haul dont like to return phone calls to customers had to go into store to deal with issue. Left messages for 2 days and still got no response from U-Haul

WILLIAM G on 5/29/2012
Rating: 4 out of 5 stars

The access was an issue a couple of times. I had assumed that it was a 24/7 facility.

MICHAEL H on 5/26/2012
Rating: 3 out of 5 stars

Only negative was the price but I`m sure that`s par for the course.

PETER J on 5/22/2012
Rating: 3 out of 5 stars

The office was busy. Long wait for service. More staff should be working there.

JAMES S on 5/21/2012
Rating: 5 out of 5 stars

The staff member that served us was named Rowena. She was friendly, funny, and very helpful. She was very busy but still maintained professional and still smiled through it all. We are very satisfied.

MATTHEW M on 4/29/2012
Rating: 4 out of 5 stars

Very nice

TRISTAN G on 4/23/2012
Rating: 3 out of 5 stars

The service was excellent and very quick. Only issue I had was with the storage unit I was renting

BEN W on 4/18/2012
Rating: 4 out of 5 stars

The staff were friendly and helpful.

BRIAN K on 4/15/2012
Rating: 5 out of 5 stars

Service was quick ,friendly and a bargain. Thanks

JONATHAN R on 4/15/2012
Rating: 1 out of 5 stars

All of the advertisement on the U-Haul website shows that access to the storage should be 24/7 INCLUDED with the price. This is not the case. The staff refused to resolve this issue.

DAVID S on 4/14/2012
Rating: 3 out of 5 stars

Charged wrong credit card without my signing for it Closed storage early. Messed up rental dates and charged me 3 days early. Double charged me one month and took days to resolve.

LESLIE F on 4/2/2012
Rating: 4 out of 5 stars

te facility seems to be a secure place except for the last day when we wheere there and the main door was secured open which mean s that anyone could walk in

DIB B on 4/2/2012
Rating: 5 out of 5 stars

Excellen service, Thank you U Hall Dartmouth for your service Bachar Dib

BRIAN G on 3/28/2012
Rating: 5 out of 5 stars

Overall experience this time around was great. I am a repeat customer and this location is the first place I will continue to go for my moving/storage needs. Thanks again guys! Brian

JOSEPH G on 3/27/2012
Rating: 4 out of 5 stars

It was all very good

JEFFERY C on 3/20/2012
Rating: 1 out of 5 stars

Gate to unit was not opened on time. Poor lighting. Extremely poor access to unit. Rat trap inside the unit with signs of water damage.

JEFFERY C on 3/16/2012
Rating: 1 out of 5 stars

Very poor access. Long distance to move items from truck to storage unit since no room for truck to pull up to storage unit. Very poor lighting. Snow not plowed.

ALEX S on 2/29/2012
Rating: 4 out of 5 stars

Great!! Thanks U-Haul Storage!

JONATHAN N on 2/27/2012
Rating: 4 out of 5 stars

Great staff. Facility was very clean.