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U-Haul Moving & Storage of Dartmouth

Overall rating: 4 out of 5 stars

Casey P. on 7/25/2014
Rating: 4 out of 5 stars

You accidentally charged a credit card (my fathers that we used to bypass a deposit) and took payment from me in person...oops?

Ken H. on 7/25/2014
Rating: 4 out of 5 stars

Truck was not washed, and we waited 45 mins to return a vehicle. I could of left earlier had the customer service agent taken both cash deposit which she said she couldn't return to me till I brought the truck back as I also put a deposit on my cc, which didn't seem right but it's minor. But honestly, rule #1 in business is don't let a customer wait to give you money. And 14 people in line at 6 pm waiting 45 mins isn't acceptable. It's crazy.

ABDUL RAHMAN K. on 7/25/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

BRADEN C. on 7/25/2014
Rating: 3 out of 5 stars

Weekend service needs to be better. Majority of people will try and move on a weekend and I had to wait in line for an hour and a half before being helped to pick up my uhaul trailer.

MIKE F. on 7/25/2014
Rating: 5 out of 5 stars

The brakes were horrible on the 14 Ft truck I rented. Almost undriveable. Feared for my life in traffic. Staff were great and all services were crisp and professional. Just need to pre-check mechanical operation of equipment better.

ROBERT O. on 7/25/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

Dave J. on 7/24/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

GIUSEPPE C. on 7/23/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

BRIAN W. on 7/22/2014
Rating: 4 out of 5 stars

I have no problem with the Dartmouth location . My problem was the fact that a month before I had reserved a truck that was the exact size I needed close to my home , in fact a 5 minute walk . I even confirmed a week before that the truck was still in your system . but a few days before I needed the truck I got another call saying there was no truck( the size I needed) at my home location . the nearest truck was in Dartmouth a half hour away so I had to arrange a drive to go pick up the truck and after wards drive the truck back to Dartmouth instead of dropping it off a the end of my street less than a 1/2 kilometer away , so much for supporting a local business that is right in my community(Porters Lake ) .I was told there were no" one way" trucks available . very disappointed in this whole experience I FEEL THAT A TRUCK THE SIZE I WANTED SHOULD HAVE BEEN DELIVERED TO MY LOCAL U HAUL SINCE I HAD RESERVED IT A MONTH BEFORE I NEEDED IT

PAUL H. on 7/22/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

GARY M. on 7/21/2014
Rating: 3 out of 5 stars

The drop off area was a bit congested, need more space for dropping off vehicle.

HOLLY C on 7/21/2014
Rating: 4 out of 5 stars

Access card readers are placed in very dangerous spots on a steep hill. Not easily accessible.

PAUL S. on 7/21/2014
Rating: 5 out of 5 stars

The service was prompt and friendly. It was a very positive experience.

SANDRA D. on 7/20/2014
Rating: 4 out of 5 stars

Nothing to add

jean paul l. on 7/20/2014
Rating: 5 out of 5 stars

May be better waiting room as it looked more or less like the employees canteen. Beside the ser ice from the initial phone call to the return of the trailer was managed in a professional way.

Alexandre P. on 7/20/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

carl b. on 7/20/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

Alexis F. on 7/19/2014
Rating: 5 out of 5 stars

great customer service everytime

Wes W. on 7/19/2014
Rating: 5 out of 5 stars

I rented a 17' moving van. The price, convenience, service and equipment were all excellent. My only criticism is the policy of placing a moving dolly and blankets in the truck (break the seal, you pay to rent it). For people who have no use for that stuff (me), it is in the way and takes up cargo space. I can't even move it out of the way without incurring a rental charge. Other that that, a great experience and I will be back.

Valerie R. on 7/19/2014
Rating: 3 out of 5 stars

have more staff so the wait isn't as long

JAMES J on 7/18/2014
Rating: 4 out of 5 stars

Overall a good experience.

Debra R. on 7/18/2014
Rating: 5 out of 5 stars

Counter rep was really great -- efficient and friendly. Cargo van was in excellent shape and easy to drive. Very convenient location and excellent customer service and on-line options to speed check-in etc. Great deal on the cargo van ($19.99) although .49 cents per kilometer seems too high.

Heather B. on 7/17/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

SHEILA B. on 7/17/2014
Rating: 5 out of 5 stars

When we arrived the vehicle 10' was not available so obvious someone had not returned it. So we were upgraded to a 14' with no additional charge. Everything went smoothly - liked that they told us how much it would cost to cross the bridge too! We definitely recommend these location!

JOHN B M. on 7/17/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

MATTHEW H. on 7/17/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

Brandon N. on 7/16/2014
Rating: 4 out of 5 stars

The per kilometre rate on my long distance move was a little high. Perhaps U-Haul should consider offering the option of a flat-rate for same day moves, or putting a maximum charge for distance travelled. Staff were excellent, everything went smooth and efficiently. Reserved online which was great, will definately use U-Haul again.

HUGH C. on 7/16/2014
Rating: 4 out of 5 stars

Your staff was courteous and knowledgable, however, when we booked a 5 X 10 Cargo Trailer, we received confirmation for a 9' Van. Not sure how those two things could get mixed up but, when we called, the issue was quickly resolved. This is a very busy location and it is easy to see how mistakes could be made. Overall, a very good experience.

colin k. on 7/16/2014
Rating: 5 out of 5 stars

Excellent customer service, great rates. Great overall experience!!!

Ricardo S. on 7/15/2014
Rating: 5 out of 5 stars

Keep up the good work. It was a very pleasant experience from start to finish. Super quick pick-up and delivery, in and out in a flash!!

ROLF H. on 7/15/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

LEE B. on 7/15/2014
Rating: 3 out of 5 stars

They rented me an inappropriate trailer that with my car on board was more than my vehicles max towing capacity. Tracy the manager would not refund my money nor would she even take the time to talk to me or return calls despite repeated requests. This is the worst customer service I have ever seen. Avoid this location!

GERALD M on 7/15/2014
Rating: 4 out of 5 stars

upon return of the rental truck - the gas was an issue. I traveled 12 miles and ended up putting $35 of gas in the vehicle. I`d recommend changing your vehicle policy to returning on a full tank

Ron S. on 7/15/2014
Rating: 5 out of 5 stars

Excellant experience

edward F. on 7/14/2014
Rating: 5 out of 5 stars

I wish the trailer pick up could be faster when it has been reserved with credit card days before. Even offer pre payment on the card or whatever so when client is there for pick up can be done with 5 minutes :) Often there is quite a line up with people with many questions and could be their first time renting etc. Edward Fisher 902-209-8988

Jennifer S. on 7/14/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

Ed E. on 7/14/2014
Rating: 4 out of 5 stars

I was in and out quickly on both pick up and return. Although the truck was older, it ran well and was clean. The yard was very congested on pick up which made it a bit dangerous.

JASON W. on 7/14/2014
Rating: 2 out of 5 stars

Slow service, store always seems disorganized as to who is helping customers. Long waits. Employees don't take the time to go through and explain everything.

Ruth L. on 7/13/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

bob d. on 7/13/2014
Rating: 4 out of 5 stars

floor tie-downs on all trucks

Craig L. on 7/12/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

Randy S. on 7/11/2014
Rating: 5 out of 5 stars

More people required at check-in (it was first thing on a Monday morning). The wait was over 1/2 hr. The guy who checked me in was wonderful, very informative, went over all the info and made me confident where to drop the trailer off. My overall experience at pickup was very positive

PHIL W. on 7/11/2014
Rating: 4 out of 5 stars

Explain more about U-Boxes. The information I received initially was not consistent with the use I intended...it was all explained up front to the agent. Ended up renting a truck at the lats minute. Turned out ok in the end.

DIANE A. on 7/11/2014
Rating: 3 out of 5 stars

Our experience was a total disaster. If I ever move again, it would try everything I could to avoid renting from U Haul if ever possible first...

LAURA H. on 7/11/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

Lauren K. on 7/11/2014
Rating: 3 out of 5 stars

Have more central locations in Halifax. Dartmouth is quite far away from the populated areas of the city.

WILLIAM K. on 7/10/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

LEO M. on 7/10/2014
Rating: 5 out of 5 stars

Everything was perfect,no need for improvement,thanks guys.

ANDREA M. on 7/10/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

TASHA D on 7/10/2014
Rating: 4 out of 5 stars

The staff was very helpful. My only complaint is that I had to purchase a lock from U-haul for the storage unit. If I have to use your lock, I`d be happier if that was just included in the price.

KEITH L. on 7/8/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

Monica B. on 7/8/2014
Rating: 5 out of 5 stars

more staff working at desk when there is a huge line up.

Brian S. on 7/8/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

NANCY M. on 7/7/2014
Rating: 5 out of 5 stars

I would highly recommend your company!! Very accommodating, understandable, helpful, pleasant, Both the truck and storage units are cost efficient and well maintained. I would not use any other company for this service. Thank You All Very much!!

lawrence r. on 7/7/2014
Rating: 5 out of 5 stars

I thought it was great.

David J. on 7/7/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

SALLY M. on 7/7/2014
Rating: 3 out of 5 stars

employees were great. The truck was clean, but did not run well. I thought the transmission was going to fall out. This truck needs to be serviced.

Max C. on 7/6/2014
Rating: 4 out of 5 stars

Long wait to get to the front counter ... needed another attendant on. That said staff were great and very efficient once you got to them.

Gordon C. on 7/6/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

CHRISTOPHER G. on 7/6/2014
Rating: 3 out of 5 stars

Did not clearly explain return policy. Had to pay for an extra day and truck was returned 1 hour late. I don't think time zone change is considered either. Also gave wrong info about filling up for fuel. Service attendants were creepy?

David G. on 7/5/2014
Rating: 5 out of 5 stars

I am embarrassed concerning this location and it's Managerial staff . Very Poor Public relations. I will be calling your head office and my feelings will be well spread through out my community . If this comment section truly gets reviewed they may follow up with me @ 902-293-0156.

JOE S. on 7/4/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

JACQUES F. on 7/4/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

JENNIFER L. on 7/4/2014
Rating: 2 out of 5 stars

Customer did not leave a comment.

James W. on 7/4/2014
Rating: 4 out of 5 stars

Staff was great even though the outside guy had to set me up in the pouring rain. Thanks.

JOHN B. on 7/4/2014
Rating: 5 out of 5 stars

we where extremels satisfied.we hahe used u haul many timed and never had a problem.howi you can improvei really cant say.. THANKS JOHN.BEDFORD

cara a. on 7/3/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

Keith G. on 7/3/2014
Rating: 1 out of 5 stars

Extremely poor customer service. Booked 14 ft truck for 24 hours and upon pickup I was told I can only have the truck for 17 hours. Since we only picked up the truck at 5pm I had to pack, load and unload all night until 4am with only me and my 13 years old son because our helped had been hired for Saturday all day, but since they screwed up the reservation and the truck required to be back by 10am we worked all night beginning after a full days work. When I made reservation, I had said my insurance covers rentals and I don't need coverage but I was still charged for it. The girl on the phone when I made the reservations looked at the website and mentioned to me that the truck can be dropped off at the Lower Sackville location but upon pickup I was told there's no more location in Sackville, but there website still shows 2 and the lady on the phone made a mistake. Attempted to talked to Mrs. Tracey Higgs, general manager of this branch but she said it's my fault. I made the reservations and I know what was said but it was entered incorrectly by the employee. I will never deal with this company again.

Krisha M. on 7/3/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

COLIN D. on 7/3/2014
Rating: 3 out of 5 stars

I was told that the tank was full and to fill it up upon returning. I looked and the gauge was at full, like they said. I filled the tank up, which seemed like a lot of gas for the amount I drove. I got in the truck and it went about a quarter of a tank above the full line. When I brought this to the attention of the salesperson, I was told that I should have looked at the gauge to see how much gas I needed. The gauge was moving constantly, it was hard to tell how much gas I actually used. The salesperson gave me the dolly for free, but I'm still out about $50 in gas money.

tamara f. on 7/2/2014
Rating: 5 out of 5 stars

Excellent customer service :)

Fred S. on 7/2/2014
Rating: 5 out of 5 stars

Excellent courteous service. The vehicle was well maintained. I booked online and the follow up was prompt and experience great.

Jeremy L. on 7/2/2014
Rating: 2 out of 5 stars

the check out of the haul was one an hour and a half wait

ROGER W on 7/2/2014
Rating: 4 out of 5 stars

A very well maintained and managed facility that I have used once before in my time living in the Nova Scotia area. I wouldn`t hesitate to recommend or use this facility again in the future

CATHERINE A. on 7/2/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

PHILIP T. on 7/2/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

Justin R. on 7/2/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

SCOTT W. on 7/2/2014
Rating: 5 out of 5 stars

I found the staff to be professional , curtious , effective and efficient and very Buisness casual. Just the way I like to do business . we'll done!

JOSEPH C. on 7/1/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

PEGI M. on 7/1/2014
Rating: 3 out of 5 stars

More staff on hand to rent/return vehicles

CLAUDE H. on 7/1/2014
Rating: 4 out of 5 stars

Nothing - the staff were helpful

RYAN B on 7/1/2014
Rating: 5 out of 5 stars

Excellent service with no complaints

OWEN H. on 7/1/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

Alex M. on 7/1/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

ADAM S. on 7/1/2014
Rating: 3 out of 5 stars

I RESERVED a 14 feet and He give me a 17 feet because it dont have enought 14 feet...So I have to paid more in gaz...

Paul R. on 7/1/2014
Rating: 5 out of 5 stars

Great Service. I always use your rental company.

Dale A. on 7/1/2014
Rating: 1 out of 5 stars

Customer did not leave a comment.

DREW R. on 6/30/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

DAVID M. on 6/30/2014
Rating: 4 out of 5 stars

Ensure that your products are readily available at outlet locations. I tried to book a truck at the wonder auto center in Bayer's lake a month in advance and with in hours I was called and told that it wasn't possible. Thus making it more inconvenient for me to travel to Dartmouth. This is the second time that this has happened.

Kim B. on 6/30/2014
Rating: 3 out of 5 stars

During the busiest time of month (end/beginning) have more staff on site. Very long wait times to drop off and pick up.

CATHLEEN G. on 6/30/2014
Rating: 1 out of 5 stars

We stood in the lineup at this location for more then an hour and a half to get our truck.they also booked us for an 8 am pick up when the store didn't even open until 9. On the positive side the price was great and they gave us a fifty dollar credit because we had to travel to pick the truck .

MARY A. on 6/30/2014
Rating: 4 out of 5 stars

not be so pushy about the insurance. otherwise it was fast and a pleasant experience.

CYNTHIA H. on 6/30/2014
Rating: 5 out of 5 stars

No complaints at all.

Philip T. on 6/30/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

DANIEL M. on 6/30/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

ANN H. on 6/29/2014
Rating: 5 out of 5 stars

Very impressed with the service, organization and also the cleanliness of everything! Staff very friendly and obliging. My only suggestion would be to have more staff to process pick-up requests on peak occasions, such as end of June. Rather a lengthy wait today!

John H. on 6/29/2014
Rating: 5 out of 5 stars

This was a special weekend and the shop was very busy. Despite having checked in on-line I had to wait 40 minutes in line. On line checkin should mean more than saving 30 seconds once you get to the counter.

ERIC P. on 6/29/2014
Rating: 3 out of 5 stars

When I picked up the u haul and was offered your insurance I declined it because I thought my vehicle insurance covered the trailer ...After I took the u haul , and made a call to my insurance company just to be sure and I found out that my insurance covered everything except your u haul....I then called your company back to get the insurance that I had declined originally and they said I couldn t do that now that I had already taken the u haul and signed the contract....My suggestion would be that maybe you could be a bit more flexible regarding this.....

STEPHANIE H. on 6/29/2014
Rating: 3 out of 5 stars

The staff could have had some empathy for the excruitiating experience we had.

CHELSEY L. on 6/29/2014
Rating: 4 out of 5 stars

Worn of wait times on high traffic weekends.

MIKE I. on 6/29/2014
Rating: 5 out of 5 stars

Your team was very helpfull many thanks

CHRIS H. on 6/29/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

Stephen S. on 6/29/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

Matthew d. on 6/29/2014
Rating: 5 out of 5 stars

The guy that checked the truck back in was great. Saved me $3 on my bill!

BRUCE S. on 6/29/2014
Rating: 2 out of 5 stars

The trailer inside dimension were stated, on your website, to be 8'1" x 4'1". They were not and as a result material was damaged and other material had to be cut to fit.

OMAR A. on 6/29/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

DARYEL R. on 6/28/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

govi g. on 6/28/2014
Rating: 3 out of 5 stars

During a long weekend, Need more personal behind the counter to process the order prior to take the delivery of the van. There were only two staff @the counter when I arrived @11.45 a.m.

Brad W. on 6/28/2014
Rating: 1 out of 5 stars

Customer did not leave a comment.

ROBERT H. on 6/28/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

ALICIA A. on 6/27/2014
Rating: 3 out of 5 stars

Truck was given to me filthy! Some of our furniture that was in the moms attic had to be cleaned before I could take in the house. Also the truck was very damp! Next time I will be inspecting it inside and out. Very very displeased with this expierence!

BRAD B. on 6/27/2014
Rating: 3 out of 5 stars

The lines were a bit crazy. I had prebooked and still had a 20 min wait

DARRYL W. on 6/27/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

TOM R. on 6/26/2014
Rating: 5 out of 5 stars

Reduce the cost per km. The fee you charge per kilometer($0.49)is outrageous. It would have been less expensive for me to hire a moving company to move my daughter's fridge. ($50.00) including the labor to move it. The truck was great, clean and 4400 kms.new, but after getting it with little more than 1/4 tank of gas, I put $30.00 in it to take it to half tank. I paid $86.82 for the truck and mileage(55 kms) and rental of an appliance dolly and took the truck back after only four hours of use. I will think carefully before going back to U-Haul again. Rates like that are more than reasonable for a large moving van but highway robbery for a half-ton truck.

GWEN R. on 6/26/2014
Rating: 3 out of 5 stars

Quicker ability to contact

STEVE H. on 6/26/2014
Rating: 4 out of 5 stars

Staff very friendly and easy to make booking and changes.

JOANN B. on 6/25/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

IVAN F. on 6/25/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

sarah w. on 6/24/2014
Rating: 3 out of 5 stars

I've used this facility twice, the first time was great. The second time, there was a discrepancy with the fuel level upon return. When I checked in for pick up the lady circled that it was full. When I was greeted by a gentleman to receive the Uhaul he checked the gas and adjusted the level on my sheet as it was less than full. Upon returning the vehicle I stopped and topped the vehicle up to its original gas level and returned it at this level. I was the. Charged for an extra 12 odd litres of fuel. I've since wrote an email about the discrepancy and have received no word or refund on my visa. I will be calling if I don't hear from someone shortly to put in a complaint.

TOM C. on 6/24/2014
Rating: 1 out of 5 stars

I rented a ubox in Nova Scotia loaded it and it was shipped to Edmonton. It is now 10 days late and I have not even received a phone call from uhaul. I phoned them today and they can not even tell me where in the country my ubox is at. Very poor customer service. The box had a guarantee arrival of 14 days and today is day 24.

David F. on 6/23/2014
Rating: 3 out of 5 stars

need a larger "yard" to provide space for trucks, trailers and rentals; Store area could be upgraded and needs a thorough cleaning

FAYE M. on 6/23/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

SACKVILLE K. on 6/23/2014
Rating: 4 out of 5 stars

This location as well as your Cobequid location in Sackville are tremendous to work with. They go above and beyond normal call to help us. As a community group we are always looking for great partners to help us : serve the communitys greatest need" and these locations step up every time we ask

DEBBIE F. on 6/23/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

JOHN M. on 6/23/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

SCOTT M. on 6/22/2014
Rating: 1 out of 5 stars

horrible service, was promised a 17 foot truck, when they down graded me without telling me to a smaller truck that did not fit my needs the employee told me "deal with it"

TOM F. on 6/22/2014
Rating: 5 out of 5 stars

The roof leaked and several boxes were saturated with water. Found out also that the truck had no brake lights.

DIANE M. on 6/21/2014
Rating: 2 out of 5 stars

The service is very slow. I made a reservation to pick up at another location, but was re-directed to Windmill. The staff were less than friendly.

ROGER W. on 6/21/2014
Rating: 4 out of 5 stars

Trailer was not properly checked and had to have repairs done to lights before loading it. It also had no way of properly securing load so on several occasions during my trip i had to stop and repack my load before continuing my journey

VIRGINIA B on 6/21/2014
Rating: 4 out of 5 stars

Very clean and safe.

MOLLY M. on 6/20/2014
Rating: 3 out of 5 stars

have the right size truck, contact me earlier if you don't. discount because i had to pay more for gas. suggestion on where to park a vehicle that large over night. probably won't use uhaul again if i can help it

DAVID L. on 6/20/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

robert m. on 6/20/2014
Rating: 5 out of 5 stars

free drop off to your house

Mark B. on 6/20/2014
Rating: 4 out of 5 stars

1) Person helping me when familiarization of the vehicle did not know what a switch on the dash I asked about was for. 2) Reservation was not recorded properly which resulted in confusion at the pick-up counter. We had ordered a 20' one-way, which was confirmed. When I got there there were no 20' and I had to settle for a 26', also the one -way was shown as a local on the reservation. 3) I received confirmation e-mail that I had rented a 17' unit. This length was never mentioned, only when the check-in counter rep charged me for a 17' instead of a 26' (although I reserved a 20'). Looks like some recurrent training for the garage personnel and a review of he reservation process is in order. I must recognize the check-in rep for "upgrading" me although add'l fuel costs were not compensated. Also the vehicle (and the one the previous week) performed flawlessly and were clean.

Margaret W. on 6/19/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

JOHN C. on 6/18/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

Mitchell M. on 6/17/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

BEVERLY H. on 6/16/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

TIA H. on 6/16/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

SUSAN S. on 6/16/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

Zerova G. on 6/16/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

Jeffery M. on 6/15/2014
Rating: 4 out of 5 stars

Was very impressed with how quick the checkin process went, and that the truck was there and ready to go, I am used to long waits and poor service from this location in the past, so I am glad to see a significant improvement, hope this is something that continues.

MICHAEL M. on 6/15/2014
Rating: 5 out of 5 stars

In order to boost the overall first impression, invest in renewal of the paved areas and road surface within the perimeter of your facility. After some heavy rain I was leaving the truck in parking spot that transformed into a muddy puddle.

Donald F. on 6/15/2014
Rating: 5 out of 5 stars

This was my third drop-off at this location and they were all excellent, very professional. thanks U-haul

pat h. on 6/15/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

RICHARD J. on 6/15/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

CHARLIE F. on 6/14/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

Yvette C. on 6/14/2014
Rating: 5 out of 5 stars

Continue your excellent customer service!

PIERRE V. on 6/14/2014
Rating: 3 out of 5 stars

To be told I cant decline insurance coverage unless I show the attendant a copy of my commercial insurance policy is just plain wrong. If I decline coverage, its because I have coverage.

CRYSTAL C. on 6/13/2014
Rating: 5 out of 5 stars

Thank you so much for helping us with installing a braking system for our tent trailer- you certainly went above and beyond with customer service and it is greatly appreciated.

andrew G. on 6/13/2014
Rating: 5 out of 5 stars

I have used this location many times and the staff are always friendly, courteous and extremely helpfull. Keep up the great work. Thank you. Andrew Gillies.

SCOTT E. on 6/9/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

romeo p. on 6/9/2014
Rating: 3 out of 5 stars

I had a reservation on June 7th for a Cargo Van at 9:15 AM and had done the express Check-In online. I had to wait in line for 1/2 hour anyways with about 10 other people. There was only 2 reps on the counter for that much of volume. This needs to be addressed. Other than that, I was very pleased with service and vehicle.

Mark A. on 6/8/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

JOHN L on 6/8/2014
Rating: 5 out of 5 stars

Friendly staff, easy access to storage unit.

SHAHEED K. on 6/8/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

Lisa S. on 6/8/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

annette m. on 6/8/2014
Rating: 4 out of 5 stars

nothing experience was excellent

roddy m. on 6/8/2014
Rating: 4 out of 5 stars

We rented a transport trailer; staff in the yard were friendly, knowledgable and helpful. Got the trailer attached and set up quickly. The trailer lights weren't working and they quickly diagnosed a missing fuse in our truck and provided a replacement to get us going. In the office, the staff were helpful and speedy. Overall a very good rental experience.

ROBERT G. on 6/8/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

CHRIS B. on 6/7/2014
Rating: 3 out of 5 stars

Upon returning my rental, one of your employees made a vulgar comment about having to work. This reflects very poorly on your company.

KEVIN B. on 6/7/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

GRANT M. on 6/7/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

ELAINE S. on 6/6/2014
Rating: 5 out of 5 stars

I had order a cargo van and the day before it was changed to another location cost me extra money, I was told 49 per mile but in fact I was charged 49 per km. this was my pervious order with a large vehicle UHC ATLANTIC CANADA DARTMOUTH NS B3A 1J7 CAN Transaction Date:Saturday, 05/17/2014 Posted Date:Friday, 05/23/2014 Details: TRUCK AND UTILITY TRAILER RENTAL Appears on your statement as:UHC ATLANTIC CANADA DARTMOUTH NS B3A 1J7 CAN and my last order as you can see cost me more money for mileage and more for fuel when I place the order it was available at the previous location, I feel this is not good customer service, why should I have to pay extra for something that had happened with the company, concerning my order was confirmed by a rep who call my home. I was good enough to make the changed so that it would work for them and I feel I should have been charged the same amount .

Gautam B. on 6/6/2014
Rating: 1 out of 5 stars

Its the worst ever place I ever visited. I booked the hitch much beyond the time with express freight charges to get it delivered on next day. I am about to join new job. But at the last moment U-Haul ditched me stating that the hitch I booked is given to somebody else and they cannot see the express delivery charges on the bill. The worst part is their manager onsite who was very rude and said the hitch is in ontario and go yourself to get it, further if you want to make a complaint do it. Very unethical behaviors by U-Haul manager. Because of U-Haul I have to dump everything here and go alone without my stuffs to my new job.

ROBERT S. on 6/6/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

RON B. on 6/6/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

GERRY L. on 6/5/2014
Rating: 5 out of 5 stars

Excellent customer service very friendly the man at the front Sud was very helpful.

SHANTELL P. on 6/4/2014
Rating: 3 out of 5 stars

Explain the "keeping it in the green" better. We wasted a lot of gas because we did not fully understand how it worked.

JARED D. on 6/4/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

CHRISTOPHER S. on 6/4/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

phillip p. on 6/4/2014
Rating: 1 out of 5 stars

I called the store to see if a hitch was in stock for me to purchase. U-Haul required I give Visa number and make a reservation to pick-up the hitch. they said one was in stock. I thought it "weird" and clarified that I just wanted to buy it and I will install, they said they understand and that it is their process. So I went along with the insanity and did so and the person required that I set a time for the "reservation"... again weird but I did it. I went to the shop at the agreed-to time and a fool behind the counter babbled for 3 min. before he clarified that someone else had a reservation for the same hitch and I could not buy it! He said he could order one for me!!! He would not sell me the one in stock even though I was there with cash in hand and "had a reservation". (No first come first serve here). It was simply out of the movie "Brazil". So after wasting 2 hrs of driving and reserving I decided to waste more time on this crazy company and called their customer service to make a complaint. The agent was rude and without warning, transferred me to the Halifax branch. The receptionist was surprised but friendly however she had no way to resolve or escalate the matter nor register a complaint. This company can not sell nor register a complaint. This company has illogical processes, poorly trained staff and does not care about the customer with cash in hand. NOT RECOMMENDED

peter s. on 6/4/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

HELLEN A. on 6/3/2014
Rating: 5 out of 5 stars

The only issue was that the quote I was given on the phone reservation was incorrect - apparently the discount DID NOT apply. The drop off location was the same but it cost me $20 more than quoted....

NOMIE J. on 6/3/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

DAVID E. on 6/2/2014
Rating: 5 out of 5 stars

We had to wait while the party ahead of us provided all their ID & licence details. I used the advance check in which really sped things up. Really encourage folks to use it - makes the process go so much faster and easier!

MALLORY N. on 6/2/2014
Rating: 1 out of 5 stars

Customer did not leave a comment.

monica b. on 6/2/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

Robin S. on 6/2/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

ADAM L. on 6/2/2014
Rating: 3 out of 5 stars

Have more return agents available and perhaps a better organized lot. While returning the truck I was almost hit by an employee backing up who didn't see me.

dave h. on 6/2/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

LESLEY P. on 6/2/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

JOANN S. on 6/2/2014
Rating: 5 out of 5 stars

In Dartmouth the young guy provided excellent service

DEBRA S. on 6/1/2014
Rating: 4 out of 5 stars

I have been very pleased overall by U Haul. I had a hitch installed on my Lexus for a fraction of the price that Lexus was going to charge and it works beautifully. I have rented u hauls about three times and the people were professional and very helpful. It made for an enjoyable experience. Would definitely recommend U Haul to other people.

DAVID B. on 6/1/2014
Rating: 5 out of 5 stars

Everyone at the Windmill Road location was great, absolutely no complaints. I would also like to commend Curtis (not sure of his title, but he looks after other locations) as we were originally booked for a pick up at Cow Bay Road. When we got there we were told we could not get the van right then to come back in an hour, which we did. On return the person at the store refused to give us the van as he did not want to be bothered with it. I believe he called U-Haul to tell them as well as we called. Curtis called us back to say that he would make sure the van was picked up and taken to the Windmill Road location for us, which he did. He was great.

Rodrigo M. on 6/1/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

Glen P. on 5/31/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

MEGAN C. on 5/31/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

john w. on 5/31/2014
Rating: 4 out of 5 stars

Staff were helpful, positive, friendly and seemed to enjoy their jobs which is what an employer wants and ...is what us customers want too...all good

Stephen L. on 5/31/2014
Rating: 2 out of 5 stars

My quick check out was not quick. 45 minute wait to get contract. Recommend a separate line for those who have booked and registered a vehicle. At the pickup desk I was also asked many of the questions I had submitted online. It was very redundant. I would think the reservation number and ID would suffice. If I wanted to make a change, I could address the sales person myself and not be subjected to a survey which I already completed. A simple question from the clerk, I do you have any questions or concerns? The pick up process really needs to by streamed lined. I understand that end month is a high demand time, but people that have taken the time to book a rental should not be made to wait behind a last minute walk in and wait for them to develop a plan. Maybe you should put up a count down clock of rentals available for those people.

Arlene R. on 5/31/2014
Rating: 5 out of 5 stars

Great staff at this location.

MARK H. on 5/31/2014
Rating: 3 out of 5 stars

Didn't appreciate the young Uhaul employee that took great delight at announcing there would be a $25 cleaning fee to "power wash" the inside of hey small box-van I had rented. There was an extremely small amount of dust left over that took me 60 seconds to brush out and certainly gives me a second thought about using Uhaul again. (Windmill Road, Dartmouth NS location / May 30th @ 7:45pm) I am a businessman and understand the value of good customer relationships and am a huge advocate for good business practice. However, I suggest that Uhaul revisit their policy on what constitutes a "power wash" and how this information is delivered to good, paying customers. As an aside, the state of the Uhaul location was extremely messy, from the inside of the store, to the maintenance area and parking lot. Boxes were strewn all over the waiting and check-out areas and product was a jumbled mess. The inside of the store could certainly do with a power wash.

Valerie P. on 5/31/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

Stephen M. on 5/30/2014
Rating: 5 out of 5 stars

All good!

KATIR B. on 5/30/2014
Rating: 3 out of 5 stars

not enough people working. wait in line was over 15 minutes

DAVE R. on 5/30/2014
Rating: 5 out of 5 stars

Excellent car transport unit.

SPENCER M. on 5/30/2014
Rating: 2 out of 5 stars

Trailer was very squeaky, and un clean. I did not clean it out when I returned it because it was dirty when I picked it up, yet I was still charged with a cleaning fee of $25. I am not pleased.

JEROME C. on 5/29/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

maureen k. on 5/27/2014
Rating: 5 out of 5 stars

I was there on a Sunday and staff were wonderful. Excellent customer service. The lady working was able to sign me up for a different u haul and I got extra time which ended up working well for me. All in all I was happy with how seamless she made the process for me and that makes a huge difference when one is faced with the stress of moving.

JOSEPH N. on 5/27/2014
Rating: 5 out of 5 stars

explane charges on the receipt please

Heather A. on 5/27/2014
Rating: 3 out of 5 stars

There is a sign on the door the reminds customers to use the Mackay bridge - HOWEVER it's not very noticable, since there is a lot of other clutter around. We almost received a $250 fine for using the wrong bridge, and nowhere in the vehicle could I find a sign that said our truck was a class-2 commercial vehicle. The person who rented the truck to us did not mention anything about this, even when we asked if there was anything special we needed to know for the tolls. Overall not very impressed with that oversight.

CHRIS W. on 5/26/2014
Rating: 5 out of 5 stars

When we picked up the truck we asked if there was a lock on it for the cargo bay. The attendant said there was. It was but there were no keys for it. We went out and bought our own lock. Other than that the rental was excellent, staff friendly and drop off no problem.

JOHN S. on 5/25/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

JENNIFER S. on 5/25/2014
Rating: 3 out of 5 stars

Make sure the back of the moving truck doesn't smell like fish. We had to return the truck the morning after we rented it because it smelled like fish and we couldn't use and were told we still only had till the original time to return it which was ridiculous because we couldn't use it for the entire 24 hours we paid for. The staff were very friendly however and quickly exchanged our truck. Unfortunately we didn't get the full use of it we had hoped.

ken d. on 5/24/2014
Rating: 4 out of 5 stars

Nothing , everything was great

MICHELLE W. on 5/24/2014
Rating: 3 out of 5 stars

I was very disappointed because I was told I would have the truck from 3 p.m. On Friday till 3 p.m. On Saturday but when I went to pick up the vehicle I only had it till 1 p.m. On Saturday. It was hard on the movers as well because they had to last hours to work with. When I made the reservation over the website, I even called to confirm I had it till 3 p.m.

stewart j. on 5/24/2014
Rating: 1 out of 5 stars

This experience was totally disorganized from beginning to end. I first got hold of this store by phone to get pricing and they promised everything would be stored in their system under my phone number so I could call back any time and book the appt. When I did call back I got a call centre in Arizona and they had nothing under my number so we went throught the whole process once again and she said she booked my appt for the following Friday at 10am. The following Thursday someone called from this store and asked if I'd decided to have the hitch installed or not so I said I had an appt the next day at 10 and he said they had booked me for SATURDAY, no hitch had been ordered and they dont do installs on Saturdays anyway. Great. So we go through the process once more. The following Tuesday they call and we book an appt for 10am the coming Friday, 23 May. I show up at 945 and they tell me theyre running behind and dont take my Jeep in until after 1030. They also said they had no note there that I had twice requested they have the wiring harness on hand and had twice said I wanted to try the the wiring harness provided by Chrysler first but wanted to look at the UHaul harness to compare quality and to have availabe in case the Chrysler one was hard to install or unsuitable in any way. Of course, despite the previous assurances this would be done they had absoloutely no record of it and no stock in the Jeep harness. So I tell the guy who checked me in to advise me asap if there are any issues what-so-ever with installing the Chrysler wiring becasue I dont want to waste money on labour having it installed when it would be cheaper to just order the UHaul one and come back another day to have it put in. Guess what? The Chrysler harness was hard to install and they pissed away 1.5 hours installing it and not once did they tell me they were having problems. Doesnt anyone at your company listen to their customers? Doesnt anyone at your company keep thier word and do what they promise to do???? Everyone I spoke to during this escapade made all sorts of promises and very, very few of them actually materialized. If what I'm asking is unreasonable or cant be done you should tell me up front rather than lie to me, build fasle expectations then drop the ball every freaking step of the way. When I vented to the guy that promised me he would let me know asap if there were any issues with the wiring he knocked 30 min off the bill but that in no way makes up for the frustraction and incompetence of this entire process. Basically, I now see UHaul as a totally disorganized company which is does NOT listen to its customers and is just too frustrating to deal with. I am very unhappy with UHaul.

Michael R. on 5/24/2014
Rating: 5 out of 5 stars

I booked online and the vehicle was ready when I wanted. Service was prompt. Dropoff was very simple.

Michael F. on 5/23/2014
Rating: 5 out of 5 stars

When a customer brings a trailer back with in an hour they should only get charged the four hour rate and not for the full day. Poor this was my sixth time renting for this location and sad to say my last.

KRISTA W. on 5/23/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

DONNA R. on 5/23/2014
Rating: 4 out of 5 stars

Great staff...excellent vehicle!

ESTHER T. on 5/23/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

CATHERINE A. on 5/22/2014
Rating: 3 out of 5 stars

After my experience at UHaul, I will never recommend it to anyone I know. By giving me a bigger truck than I requested, I was put in a very upsetting situation. I did not feel competent driving a 14' truck when I requested a 10' one. If I had known before I flew to Halifax, I would have made other arrangements. But I was put on the spot and felt forced into taking the truck. I had a minor incident with a tree (which I now find out is quite common), had to pay for the damage, had to pay a lot more for gas than expected and had a horrendous, scary drive from Halifax to Burlington, ON. I will never you your services again.

SHAUN P. on 5/21/2014
Rating: 1 out of 5 stars

After dropping the vehicle off, I recieved an invoice for a cleaning fee, no one has been able to tell me what was dirty in the uhaul, i moved a single piano and 4 pieces of rope and removed all when i dropped it off. I have am now on my 4th phone call and no one has been able to tell me what the "so called mess" was, this is poor service and looks like a money grab. There was nothing else moved in the uhaul. I really hope my $28.75 gets puts back on my credit card and I don't have to escalate this further.

holden s. on 5/20/2014
Rating: 5 out of 5 stars

Having a mac pass for the truck would help but it would be difficult to regulate its useage

kirk r. on 5/20/2014
Rating: 4 out of 5 stars

No comment

MICHAEL B. on 5/20/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

GLENROY K. on 5/20/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

ROBYN L. on 5/19/2014
Rating: 3 out of 5 stars

Had booked a 17' truck at a more convenient location three weeks in advance. 1 day prior to my move I was contacted by Uhaul at 7:30AM(!) to say my reservation was no longer at the location I had chosen, I now had to cross the bridge to Dartmouth, and I had been 'upgraded' to a 20' truck. When I picked the vehicle up, they could only provide a 26' truck which was entirely too large for my move.

gabriel g. on 5/19/2014
Rating: 5 out of 5 stars

Excellent professional service.

RACHAEL W on 5/19/2014
Rating: 5 out of 5 stars

Amazing customer service.

wayne g. on 5/19/2014
Rating: 3 out of 5 stars

The unit that I used had a check engine light on...For a rental not acceptable....Windshild wiper blades were useless....need to be replaced!!

Trinah R. on 5/18/2014
Rating: 3 out of 5 stars

Simple easy and quick had a great first time uhaul rental

Natasha P. on 5/18/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

PATRICK M. on 5/18/2014
Rating: 3 out of 5 stars

If a customer doesn't want to use the dolly or blankets take them out of the truck as they take up valuable space. Teach your employees to be more polite to customers.

John R. on 5/18/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

DEREK F. on 5/17/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

HEATHER B on 5/17/2014
Rating: 5 out of 5 stars

Excellent on the customer service..... would of liked a longer time in which to access unit.....other then that I`ll be back!! Big thank you to all the staff !!

HATEM A. on 5/17/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

BILL B. on 5/15/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

chad l. on 5/15/2014
Rating: 5 out of 5 stars

The service I received was great! I had a reservation for the unit I was renting...so when I arrived, I was in and out in about 5-10 minutes...perfect! The drop off was equally as painless! Thanks again

Cynthia B. on 5/14/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

TIM P. on 5/13/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

Kevin W. on 5/11/2014
Rating: 2 out of 5 stars

Ensure you ACTUALLY inspect the trucks to be safe on the roads. The truck I drove for the day had steering that did not feel properly connected. The steering wheel, seat and door handles were caked in grease which ended up on myself, and several articles of clothing I was wearing. Quite disappointed with the wait time to get a printed receipt at the end of the day. I had to wait in line for over 10 minutes while just one associate helped. Up to this point I have used U-Haul 4 times, however I feel this may be my last time using your services. Competitor companies offer cleaner facilities and trucks, and faster service at comparable rates.

TONY M. on 5/11/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

SYDNEY F. on 5/11/2014
Rating: 5 out of 5 stars

This cargo van was new and it was good on gas. where as the one last was bad

THOMAS Q. on 5/11/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

KIMBERLEY M. on 5/10/2014
Rating: 5 out of 5 stars

Nothing to improve. Uhaul representatives were very friendly, knowledagble and efficient. Thanks!

WAKIM G. on 5/9/2014
Rating: 3 out of 5 stars

customer service to poor ...

COLIN B. on 5/8/2014
Rating: 2 out of 5 stars

Customer did not leave a comment.

DAN D. on 5/8/2014
Rating: 4 out of 5 stars

I was over charged and needed to return to the business to correct the problem. The young man was professional and quick but the over billing should not have occurred and he could not explain why it occurred.

WENDY S on 5/8/2014
Rating: 3 out of 5 stars

The very first time I drove up to my storage there were 2 men in their outside unit smoking drugs and drinking beer.

COLLIN R. on 5/8/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

EDGAR S. on 5/7/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

jean s. on 5/7/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

KARYN M. on 5/7/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

GLYN J. on 5/7/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

JASON S. on 5/6/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

lori f. on 5/6/2014
Rating: 5 out of 5 stars

Taylor was excellent. She was very professional and knowledgeable.

Gordon M. on 5/6/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

STEVE O. on 5/5/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

Sydney F. on 5/5/2014
Rating: 3 out of 5 stars

the van used too much gas for 250 km burnt over 49l of gas. that's about 5 km per litre. I have driven cube van getting better

SHIRLEY P. on 5/5/2014
Rating: 4 out of 5 stars

I found the staff to be extremely helpful and friendly.

STEVE B. on 5/5/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

Anthony W. on 5/5/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

LINE L. on 5/5/2014
Rating: 5 out of 5 stars

Wow! What a difference with our experience in Ottawa! But the Maritimers are really all great friendly people so this gives them a good headstart

amanda l. on 5/5/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

Elizabeth A C. on 5/5/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

DAVID D. on 5/5/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

DALE R. on 5/4/2014
Rating: 5 out of 5 stars

I was originally disappointed that I could not get the truck I wanted at the location near me (literally next door) but I was offered 24 hours to do my move at no extra cost, so that was good; good customer service.

JACOB B. on 5/4/2014
Rating: 5 out of 5 stars

The people working the front desk were very friendly and helpful.

FRED N. on 5/4/2014
Rating: 5 out of 5 stars

Excellent service, knowledgeable and friendly staff.

Donald W. on 5/4/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

BRUCE B. on 5/4/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

john m. on 5/3/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

Michel C. on 5/3/2014
Rating: 3 out of 5 stars

More staff on hand, we waited 43 minutes from the time we entered the door to the time I was helped.

JEFF M. on 5/3/2014
Rating: 3 out of 5 stars

My overall experience with U Haul was poor. The customer service aspect of your business is lacking, even though there are a couple of people who know what they can do and are willing to do the work, overall the rest seem to care less and are rude. The inconsistency in pricing, kilometers and hidden charges and unacceptable. Sorry to say bad experience and never again.

BRAD F. on 5/3/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

HARRY O. on 5/3/2014
Rating: 4 out of 5 stars

The only thing I would have to say is that although it is a tight spot, parking a tractor trailer by the entrance made it tighter. The staff were prompt, professional, expedient and very courteous to my needs, well done.

frances l. on 5/2/2014
Rating: 3 out of 5 stars

Keep vehicles more mechanically maintained.

RUFINO P. on 5/2/2014
Rating: 5 out of 5 stars

Everything was excellent, thank you!

TOM W. on 5/2/2014
Rating: 3 out of 5 stars

koodos to Sheldon in installations. Had a wiring problem and he replaced the part in minutes. Very good service.

CHARITY LEE S on 5/2/2014
Rating: 4 out of 5 stars

had a few issue with paper work mix ups but the satff was wonderful in helping.

STEPHEN L. on 5/2/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

anne marie d. on 5/2/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

RICK C on 5/2/2014
Rating: 5 out of 5 stars

The staff were a pleasure to deal with, even though I wasn`t keen on having to purchase a `special` lock.....

JOSH G. on 5/2/2014
Rating: 5 out of 5 stars

Amazing service there and back! Although a small miscommunication on the phone (with corporate? Not windmill road) about WHEN I needed the truck, which was sorted out.

GORDEN B. on 5/2/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

KEVIN B. on 5/1/2014
Rating: 5 out of 5 stars

great service,will use again in future, thks

PAULA H. on 5/1/2014
Rating: 4 out of 5 stars

The front counter person was very friendly and knowledgeable as well as the man whom brought us the truck. Nice to see great customer service

ZABRINA W. on 5/1/2014
Rating: 2 out of 5 stars

I reserved a 14-foot moving truck for a one-way move from NS to NB over four weeks in advance, but the day before the move, they called to tell me that the only truck in the city available was a 20-foot truck, and it was not available until 1 PM.

MARK S. on 5/1/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

Johanne M. on 5/1/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

FORBES S. on 5/1/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

Tim K. on 5/1/2014
Rating: 5 out of 5 stars

The employee who helped me out was very good. He was a young man with longish blonde hair. I'd like to compliment him on his excellent customer service.

RYAN S. on 5/1/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

STEPHEN K. on 4/30/2014
Rating: 5 out of 5 stars

Good customer service with a smile :)

janet l. on 4/30/2014
Rating: 4 out of 5 stars

thank you

Nick J. on 4/30/2014
Rating: 4 out of 5 stars

Great location and service

Grant R. on 4/30/2014
Rating: 3 out of 5 stars

They were very helpful and accommodating. Keep it up. Thanks.

Benjamin T. on 4/30/2014
Rating: 3 out of 5 stars

Not enough employees working. I waited in line for over 30 minutes.

HILARIO L. on 4/30/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

DAVID F. on 4/29/2014
Rating: 5 out of 5 stars

I always get great service at this location.

Pamela W. on 4/29/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

joshua b. on 4/28/2014
Rating: 5 out of 5 stars

Overall great experience

ROSMARIE B. on 4/28/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

ROB R. on 4/28/2014
Rating: 2 out of 5 stars

I booked a truck online to be picked up at a location close to my home. When the scheduler phoned me, they informed me that the truck I had booked (a 17 foot) was no longer available at this location and that they had a 27 foot truck instead. I had to travel an additional 80km's round trip to pick up this truck which was a huge inconvience. They did give me the rate for the 17foot truck but this ended up costing me more money in the long run because of the higher fuel cost for driving the bigger truck. The staff at this location was friendly, especially Tracey.

TERRY B. on 4/28/2014
Rating: 4 out of 5 stars

My only issue was that we reserved a 10' truck and were provided with a 14' truck - harder to maneuver and harder on gas.

andrew k. on 4/28/2014
Rating: 3 out of 5 stars

The vehicle I got, a 17' Cube van, had very mushy brakes, was pulling to the left (possible alignment issue), and the wiper blades were so worn, that during a bout of rain, I had a difficult time see out the front windshield. As an aside, I have been driving for over 40 years, and have rented from UHaul before. This is the worst vehicle I had rented so far. Fortunately, I did not have to go far. I will say that the back of the vehicle was clean, so no issues there.

LYNN C. on 4/28/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

ADAM F. on 4/28/2014
Rating: 4 out of 5 stars

Was way to busy. No parking. Have to park on the road. The line up was terrible and was standing in it for almost a half hour just to pick up my already booked truck. I'd have to recommend someone pick it up at another location next time. I will also make sure if I book again through UHaul that its at a different location.

Jenna C. on 4/28/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

Brenda G. on 4/27/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

Karl T. on 4/27/2014
Rating: 4 out of 5 stars

A little better organization at pick up. Needed to know to get hooked up first then go to counter. Staff pleasant and helpful. Check out perfect , no waiting.

MURAI P. on 4/27/2014
Rating: 4 out of 5 stars

N/A

Christian G. on 4/27/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

JESSICA H. on 4/27/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

Dion M. on 4/27/2014
Rating: 3 out of 5 stars

Much too long waiting time both when I picked up and when I returned. More staff are needed on the weekend at this location.

PHIL D. on 4/27/2014
Rating: 5 out of 5 stars

Excellent service and great staff. I would highly recommend this location to anyone looking for a rental.

PATRICIA M. on 4/27/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

IAN V. on 4/27/2014
Rating: 5 out of 5 stars

I only say no about clean and maintained as it was clean but the transmission was shifting very hard and will need someone to check it. This was told to staff on return.

KEITH T. on 4/27/2014
Rating: 4 out of 5 stars

Excellent service staff

TARA M. on 4/26/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

emily A. on 4/26/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

Ying T. on 4/26/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

JOCELYN C on 4/26/2014
Rating: 4 out of 5 stars

bathroom filthy

WILL R. on 4/25/2014
Rating: 1 out of 5 stars

Too many complaints for this space. Will not be back and will recommend competitors. Absolutely worst customer service I've had.

SHELLEY C. on 4/25/2014
Rating: 3 out of 5 stars

Everyone friendly and informative

DSM (ERIC) C. on 4/25/2014
Rating: 4 out of 5 stars

The gentlemen who received the truck was very courteous, well mannered and helped me in understanding the procedure ....thank you

Matthew D. on 4/25/2014
Rating: 3 out of 5 stars

Seat belt was broken.. Transmission was broken going from first to second gear

DON S on 4/24/2014
Rating: 3 out of 5 stars

TERRIBLE EXPERIENCE not enough characters to write what happend.

NEIL A. on 4/24/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

JUSTIN T. on 4/24/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

donald m. on 4/24/2014
Rating: 4 out of 5 stars

it would be hard to improve the service I received at this location. regards ---- Donald munroe

DAYNA M. on 4/23/2014
Rating: 3 out of 5 stars

The lady we dealt with was rude and short with us. I'd never go back there.

Shelley M. on 4/23/2014
Rating: 5 out of 5 stars

We received excellent customer service when booking, picking up and returning the van. The three different staff members we dealt with we're polite, professional and friendly. We will use your services again and highly recommend the location and staff. Thank you!

BRIAN L. on 4/23/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

Craig W. on 4/23/2014
Rating: 4 out of 5 stars

Was very impressed with the customer service approach of the staff. very accommodating and good can do attitude.

CRAIG RAMSEY A. on 4/23/2014
Rating: 5 out of 5 stars

nothing, the man who showed us our trailer was very friendly and was a big help most definetly! :)

OLGA V. on 4/23/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

Pat J. on 4/22/2014
Rating: 5 out of 5 stars

Excellent experience as always. Good gear and great staff. I was in and out in less then 15 minutes and that included a quick electrical fix to the trailer. Keep up the great work guys and gals.

steve j. on 4/22/2014
Rating: 5 out of 5 stars

I felt that being charged for the day's rental as well as mileage was a little far on the part of UHaul. It will certainly make me rethink my plans the next time I need to rent a truck.

CATHY S. on 4/21/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

WAYNE a. on 4/21/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

Sharon A. on 4/21/2014
Rating: 4 out of 5 stars

The guys who hooked up the trailer were great - very efficient and knowledgeable.

TODD M. on 4/21/2014
Rating: 4 out of 5 stars

The only issue I have is I was charged for an extra full day when I was only one hour late on a four day rental

francis m. on 4/21/2014
Rating: 4 out of 5 stars

It was a Saturday morning, so very busy with line-ups -- and had to wait to be served. but staff very courteous. The same with the return, but overall good result.

JOHN M. on 4/21/2014
Rating: 5 out of 5 stars

I liked the kid that helped me also the lady inside , very helpful .

LAURA F. on 4/21/2014
Rating: 3 out of 5 stars

Counter clerk gave exceptional customer service and was very efficient. Greatly appreciated.

Spencer D. on 4/21/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

ROBERT T. on 4/21/2014
Rating: 4 out of 5 stars

Having the correct truck, that was booked online, would be nice because having the larger truck was not convient or required.

MATTHEW B. on 4/21/2014
Rating: 2 out of 5 stars

Km and fuel was off on pickup was noted on contract but they did not follow up and update my contract on the computer which after I dropped off they charged for fuel and too many km. I called customer service and it was corrected but was a nusience.

MAY T. on 4/20/2014
Rating: 5 out of 5 stars

Friendly service

ARTHUR M. on 4/20/2014
Rating: 5 out of 5 stars

The booking agent I dealt with online was extremely rude when asked a simple question regarding the rental period of the vehicle.

RICK S. on 4/20/2014
Rating: 5 out of 5 stars

nothing , everything went very smooth !

ROBERT K. on 4/20/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

YVES T. on 4/19/2014
Rating: 3 out of 5 stars

I did the reservation with the Elmsdale center and They could not fill the order so I had to drive in Dartmouth center to fill my order. This problem cost me extra gas and time as I had to rent 1 more day to get my job done.

donald w. on 4/19/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

kitty m. on 4/19/2014
Rating: 4 out of 5 stars

effecient, economical, truck was ready when we arrived, and taken off our hands as soon as we brought it back. Very efficient, and convenient service.

Chadwick H. on 4/19/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

james g. on 4/18/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

Andrew K. on 4/17/2014
Rating: 5 out of 5 stars

Pleasant counter person, helpful lot attendant. Good experience.

ANNE C. on 4/16/2014
Rating: 4 out of 5 stars

Good service, hepfull and pleasant staff.

Heather E. on 4/15/2014
Rating: 3 out of 5 stars

It was really difficult to read the gas gauge in the truck as I found it really fluctuated. I ended up overfilling the truck because I was so worried that even though it looked correct 3/5 times that when it was checked the next day that it would be one of the 2/5 times when it was lower than the required amount.

ROBERT E. on 4/14/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

Villiam T. on 4/13/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

Matthew E. on 4/12/2014
Rating: 3 out of 5 stars

The van was a little dirty in the back of it. I had to sweep it out before I used to to haul my stuff in it. Also, the idea of not having the trucks full of fuel when they're picked up and forcing the customer to match the fuel level is pretty rediculous. I'll likely be renting from somewhere else the next time I need a truck because of that.

WENDY W. on 4/12/2014
Rating: 5 out of 5 stars

Excellent service.

francis m. on 4/11/2014
Rating: 4 out of 5 stars

really really need a new debit credit card machine not attendants fault but took 20 minutes to get it to work only complaint and doesn't seem very professional for a company of this size tks

NATASHA C on 4/8/2014
Rating: 4 out of 5 stars

Over all was good but I was in hurry and the attendant took forever with the customer ahead of me an the two others that were there didnt offer help.

GARY G. on 4/8/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

Alban G. on 4/7/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

Darren M. on 4/7/2014
Rating: 3 out of 5 stars

The truck, felt like it would die and any minute. When it got up to 70 km/h it shook like it was having a seizure.

amanda c. on 4/7/2014
Rating: 1 out of 5 stars

I was not impressed to find that my truck had been booked at a different location than the one I had called and booked at. We had to drive a considerable distance to get our truck tacking on more mileage than needed because they messed up the reservation. I will not be using u-haul again.

brittany j. on 4/7/2014
Rating: 1 out of 5 stars

Customer did not leave a comment.

DEIDRA G. on 4/7/2014
Rating: 3 out of 5 stars

Seemed understaffed in the afternoon. Had we not been able to pay with the credit card already on file we would have been waiting to pay for at least 30-45minutes.

Wilson P. on 4/6/2014
Rating: 3 out of 5 stars

Great customer service but they need more space to continue to provide excellent service. The yard seem to be to crowded. They manage well in this environment

DENISE B. on 4/6/2014
Rating: 3 out of 5 stars

We were given a truck that had no brake lights. We called as soon as we noticed it and they said they would make a note of it and get it fixed next week. When we took the truck back there was no note. They should be checking the vehicles before renting them. We felt unsafe in an unsafe vehicle.

paul l. on 4/5/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

BRENT R. on 4/5/2014
Rating: 3 out of 5 stars

all employee's were experienced,proffecional,and great. but because my move was complicated and required several changes to my reservation I repeated myself a lot and had to retell my story .the local employees lacked the personal touch I needed.

STANLEY H. on 4/5/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

BILL B. on 4/3/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

PHOEBE M. on 4/3/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

Zach W. on 4/3/2014
Rating: 5 out of 5 stars

This was the first time that I rented a truck to move. The truck was ready on time for me to pick up and was everything I needed for the job. From the point I picked up the truck to the point I returned the truck I dealt with three different employees. All three were fantastic, best customer service I've had in a long time. I will be using UHAUL in the future for our next move.

COREY S. on 4/2/2014
Rating: 3 out of 5 stars

When a customer books and holds a truck or cargo van over the phone using a Visa/Debit you should let them know that when they get to the rental location they'll need to provide an actual credit card to rent either of those vehicles.

COLE H. on 4/2/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

DAVID B on 4/1/2014
Rating: 5 out of 5 stars

Excellent experiance with U-Haul in Darmouth. Thank you Tracy and team.

EVAN E. on 4/1/2014
Rating: 3 out of 5 stars

Way too overpriced. Fairness in cost would be better, Stop selling a pipe dream with low rental rates and then kill us with $0.65 per KM! balance it for people who aren't moving within a very short distance.

COLIN M. on 4/1/2014
Rating: 2 out of 5 stars

Hire equipment drivers so people can actually get the items they requested

JUDY H. on 3/31/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

JOHN D. on 3/31/2014
Rating: 4 out of 5 stars

The trailer in question was very dirty inside and smelled of motor oil. Most of the boxes had to be wiped down afterwards before putting them in a store.

LINDA L. on 3/31/2014
Rating: 3 out of 5 stars

Customer did not leave a comment.

JOHN C. on 3/31/2014
Rating: 3 out of 5 stars

make sure the truck does not have a hole in the roof like the one I rented, I had to take it back to get it repaired .The young man who fixed it did it right away no questions and he made sure I got a small credit to cover the mileage I wasted

JOHN C. on 3/31/2014
Rating: 3 out of 5 stars

Desite booking a month in advance the truck specified was not available and the assessory (dolly) was not available. The truck was upgraded to a larger truck which raised my cost in gas and the dolly was upgraded to an appliance dolly. All in all everything worked out fine.

KELSEY M. on 3/31/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

KEITH L. on 3/31/2014
Rating: 5 out of 5 stars

The ramp did not come out all the way to hook onto the rear. Informed staff upon return. That was a small inconvenience, as there was nothing very heavy to move. Everything else was very good.

HEIDI M. on 3/31/2014
Rating: 5 out of 5 stars

Despite the issues with pick-up, dropping off the U-Haul was a very pleasant and quick experience.

STELLA M. on 3/31/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

JOCELYN C. on 3/30/2014
Rating: 4 out of 5 stars

don't put in extra gas. I lost $75.00 worth :( uhaul won't refund. that is wrong

david f. on 3/30/2014
Rating: 5 out of 5 stars

the staff at this location are efficient and friendly. the only thing that could be improved is on the operate side. we rent at least 20 times every year. it would be nice if U-Haul would keep our details on file so we don't have to answer the same questions every time.

SCOTT D. on 3/30/2014
Rating: 4 out of 5 stars

Nothing I can add at this time. Everything went as good as I could have expected.

STEPHEN P. on 3/30/2014
Rating: 3 out of 5 stars

Lubricate the track for the roll up door.

Scott M. on 3/30/2014
Rating: 5 out of 5 stars

not much!

ANTHONY E. on 3/30/2014
Rating: 5 out of 5 stars

I appreciate the great service

SCOTT H. on 3/30/2014
Rating: 2 out of 5 stars

The people working there were great, but I gave a below average rating because of the way reservations work. I was expecting a cargo van for 4 hours but when I arrived they had none left. I had to take a bigger truck than I planned on and only got it for 3.5 hours. That wanted to only give me out for 3 hours but I convinced them I needed more time. Tl;dr: good people, terrible system.

RYAN M. on 3/29/2014
Rating: 4 out of 5 stars

Customer did not leave a comment.

stephanie M. on 3/29/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

MIKE M. on 3/29/2014
Rating: 5 out of 5 stars

I have dealt woth uhauls all across canada. all of them have been rude and have had poor customer sevice, except this location. They are pleasant as all hell a.d handle rushes like a boss. I tip my hat to the workers at this location.

NICOLE F. on 3/29/2014
Rating: 5 out of 5 stars

Customer did not leave a comment.

EDWARD F on 3/19/2014
Rating: 5 out of 5 stars

Very friendly staff, very clean units well maintained

DAVID B on 3/2/2014
Rating: 5 out of 5 stars

Staff were awesome. Couldn`t have gone any smoother. Thanks Dartmouth U-Haul. This was a great experiance and the only company to work with in my opinion. Best regards. David Bell.

CARLA B on 3/1/2014
Rating: 5 out of 5 stars

Perfect!!!!

TRICIA W on 1/19/2014
Rating: 5 out of 5 stars

awesome customer service!

HEATHER B on 1/16/2014
Rating: 5 out of 5 stars

Thanks for the great customer service!! As well going beyond the call of duty staff staying beyond the closing hours to accommodate us with our storage needs. Thank you!!

LAURA M on 1/3/2014
Rating: 5 out of 5 stars

The two agents we dealt with were both very friendly and informative. Great experience!

TODD D on 12/22/2013
Rating: 5 out of 5 stars

No problems staff was great, and storage area dry and super clean.. A+++

DOUGLAS D on 12/21/2013
Rating: 5 out of 5 stars

Service was great and very helpful.

DONALD C on 12/19/2013
Rating: 4 out of 5 stars

Had no problems every thing was great people where nice.

LOUISE T on 12/4/2013
Rating: 5 out of 5 stars

They were helpful and curteous. ...

BARBARA B on 11/28/2013
Rating: 4 out of 5 stars

I used a different storage facility once and had a bad experience. I will never venture away from UHaul again. Consistently great service and friendly staff. Thank you!

LEE-ANNE B on 11/25/2013
Rating: 4 out of 5 stars

the door to the facility was not locked

CHRISTOPHER MAT H on 11/19/2013
Rating: 5 out of 5 stars

The U-Haul staff in both Vancouver and Halifax were excellent, especially Ashley Foreman in Vancouver who made my crazy move-out day run really smoothly. Really great job, thanks everyone! -Matt

DENNIS K on 11/9/2013
Rating: 5 out of 5 stars

It was a pleasure being part of the family for the few years, thanks for everything.

TIMOTHY H on 11/6/2013
Rating: 5 out of 5 stars

Needed to get there after 8 pm but wasn`t open

TRACY K on 11/1/2013
Rating: 1 out of 5 stars

not happy with my service at all!

SANDRA J on 10/29/2013
Rating: 5 out of 5 stars

Tracey was awesome :

KEVIN R on 10/24/2013
Rating: 5 out of 5 stars

The staff and facilites were nothing short of outstanding. The staff was most helpful and courteous. Thank you so much for such the enjoyable experience. Kevin Richardson

CAROLINE S on 10/21/2013
Rating: 3 out of 5 stars

it was good

NADINE L on 10/8/2013
Rating: 4 out of 5 stars

Everything was great. However, you should be able to cancel partway through the month and get a pro-rated amount back, instead of paying for the whole month.

KEITH M on 10/6/2013
Rating: 5 out of 5 stars

We had a great experience at the Windmill Road Uhaul, in Dartmouth, NS. We will definitely go back to this location for all of our moving needs :

CARLA B on 9/29/2013
Rating: 4 out of 5 stars

Great!!!

BRANT D on 9/19/2013
Rating: 3 out of 5 stars

Great service friendly staff

ELIZABETH B on 9/17/2013
Rating: 5 out of 5 stars

Terrific sales people and wondeerful facilities!

ALEXANDER M on 9/14/2013
Rating: 5 out of 5 stars

Friendly professional staff who do their job well and go out of their way to be helpful.

CHLOE C on 9/13/2013
Rating: 4 out of 5 stars

Accommodating

AKRAM Z on 9/12/2013
Rating: 4 out of 5 stars

I`ve found the facility good,it helped me to move from Montreal to Darmouth, I am satisfied, it was reliable and comfortable, however the gas for the truck costs more than 500 CAN$ .

HEATHER H on 9/9/2013
Rating: 3 out of 5 stars

Staff were helpful but my bill had an error, I called 17X then drove to the shop.Calls were bumped to a call centre - pleasant but unable to resolve. Hire more staff at Windmill Rd.

DENISE F on 9/3/2013
Rating: 5 out of 5 stars

Great customer service!! Thank you to the staff-our move was made smooth. Denise Flynn

KIM W on 8/23/2013
Rating: 5 out of 5 stars

Excellent Thank You.....

BRANT D on 8/18/2013
Rating: 5 out of 5 stars

Sud was a great help as were the other associates at the store,Very helpful and polite, after a long drive andfeeling tired it was a refreshing experience. Thank you Brant Dyer

AKRAM Z on 8/15/2013
Rating: 4 out of 5 stars

The facility is reliable, confortable and well equiped nonetheles347 I had to pomp around 500 CAD of gaz during my trip from Montreal to Dartmouth NS.

KEN H on 8/14/2013
Rating: 3 out of 5 stars

latch faulty says Im open all the time, had to reset my card twice and Ive gotten a late payment notice I`ve had the unit less than a week.

CHRISTINE G on 8/10/2013
Rating: 3 out of 5 stars

All of the above plus more.

NATASHA R on 8/10/2013
Rating: 4 out of 5 stars

Dropped off our Ubox before the scheduled time which worked better for us. Helpful and friendly.

LARRY M on 8/7/2013
Rating: 5 out of 5 stars

Con Ward went above and beyond to help us out when we needed it!!! Thanks to all the U Haul staff at the Windmill Rd, Dartmouth location.

TAYLOR R on 8/4/2013
Rating: 2 out of 5 stars

Truck was there shortly after 12 return time n they decided they would charge me another day because it took an hour to unload and clean the truck out to return. Not impressed at all!!

KEN P on 8/1/2013
Rating: 3 out of 5 stars

Being charged 360%/annum late payment fee was completely ridiculous. this combined with the fact you were sending registered letters to my neighbour, I will NEVER, do business with Uhaul again

DOUG S on 7/16/2013
Rating: 3 out of 5 stars

Mold, mouse droppings. I was autobilled after we vacated the unit. I replied asking the charges be reversed. No response. PLEASE ADVISE ON THIS.

SEAN O on 7/2/2013
Rating: 3 out of 5 stars

Too many problems with the computer system. The delivery company was clueless. A tracking system should be used for peoples valuables. Late departure, overall unsatisfied with the service.

JAKE B on 6/30/2013
Rating: 1 out of 5 stars

Customer service at U-haul was the worst I`ve ever experienced. I was treated terribly, and will tell my friends and family so.

BRADLEY M on 6/26/2013
Rating: 4 out of 5 stars

Aside from the access not being 24 hrs, my only other complaint has to do with the website not allowing me to login to pay.

STEVEN D on 6/25/2013
Rating: 5 out of 5 stars

An excellent storage facility.

LISA J on 6/25/2013
Rating: 5 out of 5 stars

The facility and staff were excellent. I would definitely use uhaul again if needed and would also highly recommend to others.

CHAD W on 6/7/2013
Rating: 5 out of 5 stars

I was very impressed with the efficiency of service in Dartmouth. Tracey was particularly helpful and available when I needed answers to my questions. I’m very appreciative of the UBOX option.

CAROLYN M on 5/29/2013
Rating: 4 out of 5 stars

Facility seems understaffed. Staff friendly bot too busy for thorough service.

KEN P on 5/28/2013
Rating: 4 out of 5 stars

lineup was a little slow

CORNAIL F on 5/21/2013
Rating: 3 out of 5 stars

very helpful staff, timely and patient

ANCHOR I on 5/13/2013
Rating: 5 out of 5 stars

I dealt with Con Ward at the Windmill Road U-Haul, he couldn`t have been more accommodating and was fantastic to deal with.

MICHAEL R on 5/12/2013
Rating: 4 out of 5 stars

My only two issues where being forced to buy a lock from them. Even when I had my own quality lock. And second was being charged extra to have 24hour access to my unit, that was an outside unit.

DAVID G on 5/5/2013
Rating: 4 out of 5 stars

Very clean units. Mine in old section. Was surprized when lights went out. Did not realize they were on a timer and had to hunt for the switch. Staff very pleasant.

MARK C on 5/3/2013
Rating: 3 out of 5 stars

good service from what I have seen so far.

HEATHER O on 4/22/2013
Rating: 4 out of 5 stars

Fantastic way to move!

RAYMOND H on 4/10/2013
Rating: 5 out of 5 stars

the people at this facility mmde all the difference in my extended time there. tracey higgs was great to work with and very helpful.

JIM G on 4/4/2013
Rating: 5 out of 5 stars

Excellent service by staff, quick, friendly and informative.

JEROME F on 4/4/2013
Rating: 4 out of 5 stars

was well pleased with service and staff were bery helpfull ty

KIM S on 4/3/2013
Rating: 2 out of 5 stars

It was a good experience.

JASON P on 3/22/2013
Rating: 3 out of 5 stars

Slightly pricey. The dropoff/pickup prices are extensive. The staff of both UHaul Brampton and Dartmouth were superfriendly and good to work with.

ROWENA K on 3/6/2013
Rating: 5 out of 5 stars

Perfect for doing renovations... Just move everything out into the Ubox, do your work, and then move everything back in. No furniture to work around.

JEROME F on 3/5/2013
Rating: 5 out of 5 stars

was very pleased with the service all were very friendly and very helpfull with a relaxed facilty

CAROL LEAN E on 2/20/2013
Rating: 3 out of 5 stars

a bit pricey but good overall

TERRENCE H on 2/12/2013
Rating: 5 out of 5 stars

no complaints

BRIAN R on 2/3/2013
Rating: 5 out of 5 stars

Great service really impressed.

CATHERINE C on 1/27/2013
Rating: 4 out of 5 stars

All went well with my move. Thanks uhaul

AJ M on 1/25/2013
Rating: 4 out of 5 stars

Excellent counterperson in late evening. Processed efficently and professionally.

KIETH M on 1/17/2013
Rating: 4 out of 5 stars

it was clean, friendly environment and I would use the facilty and uhaul services again in the future!

ALEXANDER M on 1/10/2013
Rating: 5 out of 5 stars

Customer service was always top notch in all my dealings past and present at this site.

GREG W on 1/6/2013
Rating: 4 out of 5 stars

Very friendly and helpful

CHLOE C on 1/2/2013
Rating: 3 out of 5 stars

Was very decent. Would recommend to others. Nothing too fancy.

MEGAN MARIE D on 1/2/2013
Rating: 5 out of 5 stars

The service I received was excellent. My only concern was when I returned to my unit after hrs the door to my bldg was swinging open which is a bit of concern

ADMIRALTY C on 12/13/2012
Rating: 2 out of 5 stars

Local facility and people were OK, Had some unpleasant experiences with the UHaul SYSTEM which left a bad taste in our mouths.

JENNIFER M on 12/7/2012
Rating: 5 out of 5 stars

Tracey and her co workers were excellent. Very helpful and our move ran so smoothly. Thank you again!

GARY B on 12/3/2012
Rating: 3 out of 5 stars

Worst customer service in life

JANET B on 11/5/2012
Rating: 4 out of 5 stars

clean and staff always there to help.

KEITH L on 10/25/2012
Rating: 4 out of 5 stars

Very good....

KATHLEEN O on 10/24/2012
Rating: 3 out of 5 stars

I had gone in the day before and paid and signed a contract and they had lost my reservation, no sign of a contract. I was not even in the system.

JONATHAN W on 10/5/2012
Rating: 5 out of 5 stars

I had a very bad experience with my truck rental different dealer. However, the service I received at Dartmouth facility was top-notch, despite them being extremely busy.

TRAVIS K on 9/29/2012
Rating: 1 out of 5 stars

Didn`t have the right truck, wouldn`t accept a cash deposit at first. Then charged for using a dolly when the staff didn`t place the tag back in place.

MONICA J on 9/24/2012
Rating: 3 out of 5 stars

They could not find out reservation that was made by the manager the week before. They told me it would be 20 minutes. then said see you in 45 minutes? It actually took 1 hour 45 minutes

BEATRIX R on 9/16/2012
Rating: 5 out of 5 stars

Punctual delivery and pick-up, friendly staff, clean container - in other words: perfect ...

MARUY LOU H on 9/15/2012
Rating: 5 out of 5 stars

Very friendly service, great communication

JAMES C on 9/15/2012
Rating: 5 out of 5 stars

I moved from a Alberta to Halifax by U-Haul truck. U-Haul arranged for a drive-in storage unit ready for me when I arrived. Very helpful, convenient location and professional. Highly recommended.

ADAM A on 9/7/2012
Rating: 1 out of 5 stars

I brought a small trailer in for storage. I was told there were RV storage. The desk guy told me multiple times that there was a spot for me. No apology offered.

KENNETH M on 9/1/2012
Rating: 1 out of 5 stars

Would not honour reservation for storage made online - even when print off of online reservation provided Have rented 8-10 times this was absolute worst. Poor front counter service.

LINDSAY G on 8/28/2012
Rating: 3 out of 5 stars

Very expensive. No grace period at all for late bill payment resulting in very high bills. Never again.

SCOTT P on 8/26/2012
Rating: 2 out of 5 stars

When removing items from storage unit, there was an unacceptable amount of dirt that had infiltrated the unit. I also found a lot of Rat droppings in the unit.

GEORGE C on 8/23/2012
Rating: 4 out of 5 stars

Staff were very friendly and helpful. Good customer service

ANNA M on 8/20/2012
Rating: 4 out of 5 stars

No comment. All was fine.

DAN W on 8/11/2012
Rating: 5 out of 5 stars

Very friendly and helpful

BRANDON H on 8/9/2012
Rating: 3 out of 5 stars

Uhaul helped make our moving experience alot easier by going above and beyond thanks uhaul, b.h

KATHLEEN S on 8/8/2012
Rating: 4 out of 5 stars

Great

ROBERT S on 8/5/2012
Rating: 4 out of 5 stars

Clean, affordable facility.

JONATHAN N on 7/19/2012
Rating: 5 out of 5 stars

Great service and prices for storage. Already recommended this place to friends.

PETER F on 7/15/2012
Rating: 5 out of 5 stars

Great staff. Very positive experience!

DAVE B on 7/13/2012
Rating: 1 out of 5 stars

We had a 20` truck full. They told us it would fit in a 10x10 unit. It did not fit. This caused a lot of extra work for us. Even after asking several times they insisted the unit was big enough.

ANGELA E on 6/27/2012
Rating: 5 out of 5 stars

Great people working there. They were always there to help:

MELISSA L on 6/26/2012
Rating: 5 out of 5 stars

Nadine was a fantastic rep, very knowledgable and helpful.

BILLE JEAN C on 6/20/2012
Rating: 2 out of 5 stars

Dissapointed that goods were a week later than promised and had to rent a U Haul truck to tow trailer/was told they would deliver for a fee..........

ROBERT S on 6/14/2012
Rating: 4 out of 5 stars

Friendly staff

TIM K on 6/13/2012
Rating: 3 out of 5 stars

was fine

TIM K on 6/3/2012
Rating: 2 out of 5 stars

U-Haul dont like to return phone calls to customers had to go into store to deal with issue. Left messages for 2 days and still got no response from U-Haul

WILLIAM G on 5/29/2012
Rating: 4 out of 5 stars

The access was an issue a couple of times. I had assumed that it was a 24/7 facility.

MICHAEL H on 5/26/2012
Rating: 3 out of 5 stars

Only negative was the price but I`m sure that`s par for the course.

PETER J on 5/22/2012
Rating: 3 out of 5 stars

The office was busy. Long wait for service. More staff should be working there.

JAMES S on 5/21/2012
Rating: 5 out of 5 stars

The staff member that served us was named Rowena. She was friendly, funny, and very helpful. She was very busy but still maintained professional and still smiled through it all. We are very satisfied.

MATTHEW M on 4/29/2012
Rating: 4 out of 5 stars

Very nice

TRISTAN G on 4/23/2012
Rating: 3 out of 5 stars

The service was excellent and very quick. Only issue I had was with the storage unit I was renting

BEN W on 4/18/2012
Rating: 4 out of 5 stars

The staff were friendly and helpful.

BRIAN K on 4/15/2012
Rating: 5 out of 5 stars

Service was quick ,friendly and a bargain. Thanks

JONATHAN R on 4/15/2012
Rating: 1 out of 5 stars

All of the advertisement on the U-Haul website shows that access to the storage should be 24/7 INCLUDED with the price. This is not the case. The staff refused to resolve this issue.

DAVID S on 4/14/2012
Rating: 3 out of 5 stars

Charged wrong credit card without my signing for it Closed storage early. Messed up rental dates and charged me 3 days early. Double charged me one month and took days to resolve.

LESLIE F on 4/2/2012
Rating: 4 out of 5 stars

te facility seems to be a secure place except for the last day when we wheere there and the main door was secured open which mean s that anyone could walk in

DIB B on 4/2/2012
Rating: 5 out of 5 stars

Excellen service, Thank you U Hall Dartmouth for your service Bachar Dib

BRIAN G on 3/28/2012
Rating: 5 out of 5 stars

Overall experience this time around was great. I am a repeat customer and this location is the first place I will continue to go for my moving/storage needs. Thanks again guys! Brian

JOSEPH G on 3/27/2012
Rating: 4 out of 5 stars

It was all very good

JEFFERY C on 3/20/2012
Rating: 1 out of 5 stars

Gate to unit was not opened on time. Poor lighting. Extremely poor access to unit. Rat trap inside the unit with signs of water damage.

JEFFERY C on 3/16/2012
Rating: 1 out of 5 stars

Very poor access. Long distance to move items from truck to storage unit since no room for truck to pull up to storage unit. Very poor lighting. Snow not plowed.

ALEX S on 2/29/2012
Rating: 4 out of 5 stars

Great!! Thanks U-Haul Storage!

JONATHAN N on 2/27/2012
Rating: 4 out of 5 stars

Great staff. Facility was very clean.

JONATHAN V on 2/21/2012
Rating: 2 out of 5 stars

Over-priced. $80+ for 5`x5` space. Paying extra for 24/7 swipe-card access? Forget it! Having to buy my own lock which is completely useless after I`ve left? Hardly worth the investment.

KAREN B on 2/21/2012
Rating: 5 out of 5 stars

Thanks Tracey Higgs Dartmouthit was a pleasure.

WOUTERUS P on 2/20/2012
Rating: 5 out of 5 stars

U Haul offered an excellent service. The Staff were extremely helpful and friendly. We would definitely use you again and would highly recommend you to friends.

MATTHEW A on 2/11/2012
Rating: 5 out of 5 stars

Great place to deal with. My first choice for rental and storage needs.

ELIZABETH B on 2/9/2012
Rating: 4 out of 5 stars

staff was polite helpful.

PETER F on 1/23/2012
Rating: 4 out of 5 stars

We were well looked after. Good experience

JEFFERY C on 1/22/2012
Rating: 1 out of 5 stars

Extremely poor access to unit. Can only park truck some distance from unit. Snow was not removed in front of unit.

MELANIE A on 1/20/2012
Rating: 5 out of 5 stars

my experience started out VERY badly but staff member tracy made it right and turned it from a bad experience into a good positive one!

DANIEL C on 1/4/2012
Rating: 5 out of 5 stars

excellent

BERNADINE J on 1/3/2012
Rating: 4 out of 5 stars

Everything was convenient for me, easy access and great location.

EDWARD F on 12/23/2011
Rating: 5 out of 5 stars

I have no problem dealing with U haul, i would highly recommend this service to anyone that needs it.

WILLIAM H on 12/6/2011
Rating: 4 out of 5 stars

Ok

ROSE M on 11/30/2011
Rating: 4 out of 5 stars

More explanation as to how to access the facility and how to arm/disarm the system when accessing the unit would be helpful. I set off the alarm a couple of times due to insufficient instructions.

CLIFF J on 11/28/2011
Rating: 4 out of 5 stars

Only complaint, we added 24 hour access when we were ready to move our furniture into our new place, but, when we arrived with two vehicles to unload some stuff, our access card was denied access.

DAVID S on 11/24/2011
Rating: 3 out of 5 stars

Good

KATHERINE H on 11/11/2011
Rating: 3 out of 5 stars

The people on-line type for on-line help knew nothing even about the process and 3 separate agents could not answer my questions. The on-site local people were great.

KRS CAPITAL M on 11/3/2011
Rating: 5 out of 5 stars

We used your storage facility for a few years and it was always secure and clean. The staff are very friendly and helpful. Thank you

HOLLY R U on 11/2/2011
Rating: 3 out of 5 stars

The customer service at the location is lacking. The wait times are way, way too long.

KARI B on 10/27/2011
Rating: 3 out of 5 stars

It looked like the storage unit had leaked and there was mould all over one wall and on a lot of my things, which led to the majority of the other stuff in my unit being musty.

GEORGE C on 10/25/2011
Rating: 4 out of 5 stars

Person who looked after me was great, very personable and provided great custmer service

BAMBI D on 10/22/2011
Rating: 3 out of 5 stars

Many late charges paid at the fault of staff not linking the credit number to a monthly automatic withdrawl. Then staff not in the position to correct this immediately.

RON M on 10/4/2011
Rating: 5 out of 5 stars

I have yet to have a bad experience at U-Haul, Windmill Rd. Friendly, humours staff. Thank You All!!!!

CLARENCE M on 10/2/2011
Rating: 4 out of 5 stars

it was a good experience i would recommend u-haul to family and friends

AMOS C on 9/30/2011
Rating: 5 out of 5 stars

Very good and very helpful.

JACOB S on 9/29/2011
Rating: 5 out of 5 stars

Thank you. You were all excellent, and very helpful when I was ending my contract with you!I will be recommending your facility to anyone who`s in need of storage. Thanks again, Jake Smith

JACOB S on 9/27/2011
Rating: 5 out of 5 stars

staff were very friendly and helpful, the storage unit is easy to access and very clean. Would deffinitely recommend

ELIZABETH L on 9/26/2011
Rating: 4 out of 5 stars

glad they are open sundays and late hours! staff working hard for customers, very good service

MARUY LOU H on 9/18/2011
Rating: 4 out of 5 stars

Excellent service from the staff

RICHARD M on 9/13/2011
Rating: 1 out of 5 stars

The additional u-haul insurance doesnt cover anything ! The staff at the center were very rude and made me feel that it was my fault there climate controlled unit had water issues!

MELISSA F on 9/12/2011
Rating: 4 out of 5 stars

It was expensive compared to what i could have got elsewhere, but wasn`t worth the hassle of moving all my stuff again.

CHRISTINA L on 9/12/2011
Rating: 2 out of 5 stars

I still recieved an email bill for the month after I closed my unit. I emailed the manager with no response.

ALIZA M on 9/10/2011
Rating: 5 out of 5 stars

Very impressed with hours of operation- while almost everything is closed on Statutory holidays in NS, Uhaul was still open.

DAVID H on 9/7/2011
Rating: 4 out of 5 stars

Very convenient and cost effective way to get my stuff stored. More importantly it took away the time crunch that typically comes up, where you have to do everything in a day.

STEPHEN M on 9/7/2011
Rating: 5 out of 5 stars

Great experience. The staff really go that extra step to help out the customer. The unit was clean, easy to access, and all my stuff was fine.

MELANIE A on 9/3/2011
Rating: 1 out of 5 stars

Worst customer experience ever! It took 2 and a half days over 60 phone calls,had a regional rep hang up on me, and the final insult came when I still had to pay full price! Will never do it again

EDWARD F on 8/30/2011
Rating: 5 out of 5 stars

Your staff is number one, i had the pleasure of doing business several times, i was treated with respect, as a valued customer.

RICHARD T on 8/24/2011
Rating: 1 out of 5 stars

Heaven forbid you cancel the storage - it takes numerous threats before they finally frig off and realize they are not gettin more money.

RICHARD T on 8/24/2011
Rating: 3 out of 5 stars

Heaven forbid you cancel the storage - it takes numerous threats before they finally frig off and realize they are not gettin more money.

SHARON R on 8/13/2011
Rating: 2 out of 5 stars

My unit had a broken locking device making it difficult to put my lock on or off. I them was ignored. I found that unreasonable considering the monthly price of the unit.

REBECCA S on 7/25/2011
Rating: 1 out of 5 stars

I have been awaiting a response to my horrid experience with Uhaul, which was 2 weeks ago, so there you go for yourself in how my experience was with U-haul 902-431-6702

THEODORE R on 7/21/2011
Rating: 5 out of 5 stars

My U-Box experience with the Dartmouth store and team was great. Started in Florida. Numerous problems,call me for details 902.532.1613

HOLLY U on 7/14/2011
Rating: 5 out of 5 stars

bought boxes and rented truck

JEFF M on 7/11/2011
Rating: 5 out of 5 stars

Top Notch

NORMAN F on 7/2/2011
Rating: 4 out of 5 stars

was assisted very profesionally

RAYMOND H on 6/23/2011
Rating: 5 out of 5 stars

yes, everyone was courteous and professional.... and very helpful.

COLIN H on 6/12/2011
Rating: 3 out of 5 stars

met my needs

HANNAH C on 6/5/2011
Rating: 4 out of 5 stars

Facility was very clean and tidy, well-lit and easy to access.

TIM A on 6/1/2011
Rating: 5 out of 5 stars

9/10.

MITCHELL R on 5/28/2011
Rating: 4 out of 5 stars

service was great staff was friendly

DARCY P on 5/21/2011
Rating: 3 out of 5 stars

Everything was good,

KATHERN C on 5/17/2011
Rating: 5 out of 5 stars

The CSR was EXCEPTIONAL! she was friendly, curteous and knew all the answers to my questions and I had a lot of questions Thank- you

TAMMY J on 5/17/2011
Rating: 4 out of 5 stars

Excellent service the place is so clean

DENNIS K on 5/13/2011
Rating: 5 out of 5 stars

The service was excellent and also the personnal. Keep up the good work.

NATASHA M on 5/1/2011
Rating: 1 out of 5 stars

Unorganized and on both trips there were 2 separate incidents involving 4 different people who were yelling/ shouting at each other

JASON D on 4/30/2011
Rating: 5 out of 5 stars

Staff was very helpful and accommodating. Great customer service.

EILEEN C on 4/30/2011
Rating: 4 out of 5 stars

The storage area was nice, dry, easy access and affordable. When I had some trouble getting the door to the storage room to open I called - someone was right there to assist me. Thanks!

MARGARET M. A on 4/21/2011
Rating: 5 out of 5 stars

I have to tell you that the people employed at your Dartmouth NS Store are wonderful. Thanks to Tracy for all her hard work. I can`t say enough good things about her.

DONALD F on 4/14/2011
Rating: 3 out of 5 stars

We were pleased with the storage unit except that a mouse mice? got in and made a bit of a mess. Otherwise the storage worked out well.

MELISSA F on 4/14/2011
Rating: 5 out of 5 stars

They were great and very fast :

BRADLEY M on 4/12/2011
Rating: 5 out of 5 stars

great service

IAN N on 4/12/2011
Rating: 5 out of 5 stars

no problems very clean storage areas

JIM M on 4/11/2011
Rating: 4 out of 5 stars

friendly staff confusion over billing, but resolved quickly

ULYSSE L on 3/22/2011
Rating: 5 out of 5 stars

ok

HANNAH C on 3/1/2011
Rating: 3 out of 5 stars

Staff was friendly, unit was locked, so had to call the office to get someone to unlock it. Storage facility was clean, well-lit, good temperature, and the loading dock made the transfer very easy.

THERESA S on 3/1/2011
Rating: 5 out of 5 stars

NA

ALAN J on 2/16/2011
Rating: 5 out of 5 stars

Our service with uhaul was nothing short of amazing.Tracey provided the best service we have received anywhere.Congratulations on such spectacular customer service,a big thank you.We are impressed!

ALAN J on 2/16/2011
Rating: 5 out of 5 stars

Our service with UHaul was nothing short of amazing. Tracey should be given a raise and a big gold star for providing the best service we have received anywhere. We are impressed!

DAVID M on 2/8/2011
Rating: 5 out of 5 stars

your whole staff was very helpfull and curtious throughout the whole move. Thankyou..

ANGELITA D on 2/1/2011
Rating: 3 out of 5 stars

I was upset of the location and the unaccessability with the uhaul truck to the unit I was given

MICHAEL B on 1/28/2011
Rating: 2 out of 5 stars

The entry instructions were not explain to me, I was just given a swipe card and told you have access.only when I set off the alarm was I informed of entry protocol.

ANNA MARIE K on 1/25/2011
Rating: 4 out of 5 stars

Good process and nice to pay on line

STENPHAN M on 1/22/2011
Rating: 4 out of 5 stars

Storage facility was clean and accessable. Workers were helpful.

HEATHER H on 1/12/2011
Rating: 4 out of 5 stars

Very friendly, informative and helpful.

JANICE G on 1/10/2011
Rating: 5 out of 5 stars

The staff on Windmill are excellent. They are professional, personable and ready to help where possible.

LAURA D on 1/5/2011
Rating: 5 out of 5 stars

Great service, exceptionally friendly staff

SHELDON C on 12/27/2010
Rating: 1 out of 5 stars

The poor experience that I had at U-Haul Self Storage can not be summed up in 200 characters. If you wish to have me explain what the problems were please provide a more satisfactory forum.

ALAN J on 12/22/2010
Rating: 5 out of 5 stars

Our experience has been excellent. Thank you for the wonderful service. Alan and Leanne

MIKE A on 12/10/2010
Rating: 4 out of 5 stars

very accomodating thanks. Mike.

RUTH A on 12/3/2010
Rating: 5 out of 5 stars

Thank you all!!! I will come again!!All the best for the Holidays and blessing of Christmas

TANYA L on 11/5/2010
Rating: 3 out of 5 stars

OVERALL SERVICE WAS GOOD, ASIDE FROM THE KEY BREAKING IN THE LOCK AND HAVING LIMITED HELP. NICE CLEAN UNIT. THANKS

NATIONAL B on 10/31/2010
Rating: 4 out of 5 stars

All people works there are nice.

MITCHELL R on 10/30/2010
Rating: 5 out of 5 stars

everything was great

JEAN A on 10/25/2010
Rating: 5 out of 5 stars

Everything was great very helpful staff and the storage building was very clean

JANICE G on 10/12/2010
Rating: 5 out of 5 stars

The Staff were extremely helpful, very informative with options and readily keen to provide assistance, even on a Sunday!!!!

MONIQUE S on 10/8/2010
Rating: 4 out of 5 stars

No problems..but it was just a storage for a month,so nothing special to tell.The girls were friendly

RAYMOND R on 10/7/2010
Rating: 5 out of 5 stars

great service guys

ROBERT S on 10/7/2010
Rating: 5 out of 5 stars

24hr access was a great help when working late hours

CLAIRE O on 10/2/2010
Rating: 3 out of 5 stars

The roof leaked all over my stuff. The roof is caved in like a bubble, and it is obvious that it previously leaked because it is taped up in the same area.

CHRIS C on 9/30/2010
Rating: 5 out of 5 stars

24hr access was great no worrying about times. Thanks

DAVID S on 9/29/2010
Rating: 2 out of 5 stars

Very inconvenient that the hours of storage access are from 7-7. Had everyone ready for move into my storage place last night and it was 716 and couldn`t use the help. Sucked bigtime.

RODRIGO M on 9/28/2010
Rating: 4 out of 5 stars

Clean and easy to use

CHRISTINE N on 9/17/2010
Rating: 4 out of 5 stars

Secure. Clean. Accessible. Friendly staff. The only bad was that the main office and parking were occasionally very busy.

DUANE C on 9/9/2010
Rating: 3 out of 5 stars

Not a good facility for loading and unloading trailers. Had to move my truck at least 3 times while I was waiting to be served. The lot is on a steep hill which makes it harder to access.

ANNA S on 9/8/2010
Rating: 3 out of 5 stars

the csr who took care of me was very friendly, however when I have called in advance for a quote I was told the total would be 117. not the 166. it was.

WILLIAM G on 9/3/2010
Rating: 4 out of 5 stars

Previous arrangements for storage at another company had fallen through, U-Haul was the only one open on Sunday. Service was very good on such short notice.

CHAD M on 9/3/2010
Rating: 5 out of 5 stars

clean storage and helpful staff

SARAH O on 9/1/2010
Rating: 3 out of 5 stars

very clean. things remained the same as i left them. service was a little slow you guys are very busy though!

ANNA MARIE K on 8/31/2010
Rating: 4 out of 5 stars

Friendly service. More time needed to explain entry, hours, latch mechanism

RYAN C on 8/28/2010
Rating: 1 out of 5 stars

I was charged the wrong price for the truck rental, so I had to have some money refunded. Also, I was charged for a dolly usage which I didn`t use. Vey poor, never again.

CHRISTINA L on 8/26/2010
Rating: 4 out of 5 stars

Fast and efficient service

DAN W on 8/18/2010
Rating: 5 out of 5 stars

clean storage with easy access

GABRIEL M on 8/18/2010
Rating: 5 out of 5 stars

helpful staff. all the packing supplies I needed

JASON D on 8/18/2010
Rating: 4 out of 5 stars

Great service

THEODORE R on 8/17/2010
Rating: 4 out of 5 stars

No problems your storage is very clean. Thanks

TANYA W on 8/17/2010
Rating: 5 out of 5 stars

Devin helped me with the move process he explained he was new but he did a great job very helpful

ALYRE S on 8/12/2010
Rating: 5 out of 5 stars

good experience no issue, will be back

LAWRENCE P on 8/12/2010
Rating: 5 out of 5 stars

great service even got one of the guys there to help me lift a heavy item. Thanks for your help

CHRIS N on 8/12/2010
Rating: 5 out of 5 stars

Very clean, no problems at all

JERRY H on 8/10/2010
Rating: 5 out of 5 stars

excellent service and clean storage units

MICHELLE C on 8/10/2010
Rating: 4 out of 5 stars

I found that Jenn in particular made my experience that much better. She always went above and beyond. To me she is the STAR of this U-haul Center and they are extremely lucky to have her.

DAVID D on 8/8/2010
Rating: 5 out of 5 stars

Very clean units

KEVIN L on 8/8/2010
Rating: 5 out of 5 stars

Helpfully and friendly service

DAN W on 8/7/2010
Rating: 3 out of 5 stars

Access to the rear storage units is difficult with larger vehicles.Sent letters to emergency contact after finding their address when only phone was given.

TANYA D on 8/3/2010
Rating: 4 out of 5 stars

Very friendly staff, effient and knowledgable. Clean truck, in prefect working condition.

STEPHEN C on 7/26/2010
Rating: 5 out of 5 stars

your staff went out of their way to help me and my family get the storage space we needed. I have nothing bad to day at all. stephen

ADAM S on 7/20/2010
Rating: 4 out of 5 stars

they were very helpful and considerate of my needs.

PAUL W on 7/19/2010
Rating: 5 out of 5 stars

good friendly people

JOANNE M on 7/19/2010
Rating: 5 out of 5 stars

thanks for your help, making my move easy

KURTIS E on 7/19/2010
Rating: 5 out of 5 stars

clean units

LEON S on 7/12/2010
Rating: 1 out of 5 stars

I found the service to not be what was explained when we signed up. We were told we had 24 hr access to the large unit, and we didn`t. Looking else where now.

JOHN S on 7/11/2010
Rating: 5 out of 5 stars

Have been a long time u haul customer and have always had great service.

REBECCA P on 7/11/2010
Rating: 1 out of 5 stars

is this your way of getting the most out of your customer. So Uhaul, you got me.

MICHEL M on 7/6/2010
Rating: 5 out of 5 stars

Very Clean storage

ALEXANDER H on 7/3/2010
Rating: 4 out of 5 stars

concerend about rodent bait trap and rodent hole in wall

MEL L on 7/1/2010
Rating: 5 out of 5 stars

no problems

CLAIRE T on 6/30/2010
Rating: 3 out of 5 stars

Thanks we were served very well.The staff were most helpful

TREVOR W on 6/30/2010
Rating: 5 out of 5 stars

good service

KAREN S on 6/30/2010
Rating: 1 out of 5 stars

Paper I was given said 24hr access. I wasn`t informed about password/additional.On phone with help line 1/2hr. They couldn`t help me and I would be contacted about my complaint but never was.

WILLIAM T on 6/21/2010
Rating: 2 out of 5 stars

Only limited access. 7 pm during the week and 5 pm on sundays. thats terrible. some of us work for a living and work during available hours.

JANE P on 6/17/2010
Rating: 5 out of 5 stars

thANKYOU ALL THE TEAM THE PLACE WAS CLEAN THE PEOPLE PROMT AND EVERYTHING PERFECT. MANY PLACES CAN TRY TO BE AS GOOD AS YOU BUT DONT COME CLOSE

GINA H on 6/3/2010
Rating: 2 out of 5 stars

If you don`t vacate your storage unit within 3 days of pmt date you pay for a whole month. This is a shameless money grab. You can open anytime so why am I paying when it can be rented?

RANDY T on 6/2/2010
Rating: 4 out of 5 stars

A bit of misunderstanding at first, but over all my experience at U-Haul was good. Thanks for asking. RT

IAN C on 5/25/2010
Rating: 5 out of 5 stars

Friendly service

SCOTT H on 5/25/2010
Rating: 3 out of 5 stars

Good service

SHERRY W on 4/29/2010
Rating: 5 out of 5 stars

very friendly knowledgable service provider made a very confusing time much simpler thanks

LAINA J on 4/14/2010
Rating: 5 out of 5 stars

friendly service

KYLIE E on 4/14/2010
Rating: 5 out of 5 stars

everything went great. Thanks

ATLANTIC P on 4/13/2010
Rating: 4 out of 5 stars

Your manager, Conn is your greatest asset. E. Anderson

ATLANTIC P on 4/13/2010
Rating: 5 out of 5 stars

no problems

JENISE T on 4/11/2010
Rating: 3 out of 5 stars

I feel good knowing that my belongings are in a safe environment. It seems like a secure place out of the elements.

GARY J on 4/10/2010
Rating: 5 out of 5 stars

very helpful

RYAN S on 4/10/2010
Rating: 5 out of 5 stars

thanks for your help guys

MARK N on 4/10/2010
Rating: 3 out of 5 stars

no problems

JAMES S on 4/9/2010
Rating: 5 out of 5 stars

staff was very helpful and wanted to make me happy. Thanks

N.S SCOTIA OFF ROAD R on 4/9/2010
Rating: 5 out of 5 stars

friendly helpfull service

CYNTHIA M on 4/8/2010
Rating: 5 out of 5 stars

Very clean building

SIMON A on 4/8/2010
Rating: 5 out of 5 stars

Excellent service as always

LORNA L on 4/6/2010
Rating: 5 out of 5 stars

STAFF WERE ALL EXTREMELY FRIENDLY/HELPFUL. sTORAGE AREA EXTREMELY WELL MAINTAINED

JUDITH B on 3/29/2010
Rating: 5 out of 5 stars

Jacob was very easy to deal with, as well as other staff. Good service.

JANE P on 3/10/2010
Rating: 5 out of 5 stars

is a pleasure to store my belongings with your location.Customer service A plus.very clean very professional

JUDITH B on 3/9/2010
Rating: 5 out of 5 stars

Jacob was extremely patient with me and went out of his way to help me arrange storage, and to boost my van!

JEFF B on 3/2/2010
Rating: 4 out of 5 stars

All the staff was not trained on how to close out the facility, the wait was long to end my contract as there was one fellow who did not know how to do it, overall very good though.

AMANDA G on 2/19/2010
Rating: 2 out of 5 stars

We wasted gas with the u-haul truck trying to find our storage rooms, we finally figured it out, the woman forgot to give us the key to the building.

GREG J on 2/19/2010
Rating: 4 out of 5 stars

Customer services was great, and they really worked for me. allowed me to change the size of my unit after the first one was to small, and got me one close to the door

JUDITH B on 2/9/2010