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U-Haul Moving & Storage of Dartmouth

Overall rating: 4 out of 5 stars

john s. on 7/28/2015
Rating: 3 out of 5 stars

Had trouble booking online and slow service at the desk nice people though

Shahin S. on 7/27/2015
Rating: 4 out of 5 stars

Customer did not leave a comment.

STEPHANIE b. on 7/27/2015
Rating: 3 out of 5 stars

Improve wait times and give incentives for returning early.

JOHN K. on 7/27/2015
Rating: 4 out of 5 stars

Customer did not leave a comment.

Thomas Y. on 7/27/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

colleen e. on 7/27/2015
Rating: 3 out of 5 stars

Customer did not leave a comment.

MONICA M. on 7/27/2015
Rating: 4 out of 5 stars

Customer did not leave a comment.

JOSEPH R. on 7/27/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

james d. on 7/26/2015
Rating: 5 out of 5 stars

awesome job

Bruce M. on 7/26/2015
Rating: 4 out of 5 stars

Friendly customer service. Good low mileage clean van.

JOE D. on 7/26/2015
Rating: 4 out of 5 stars

Customer did not leave a comment.

younrgook n. on 7/25/2015
Rating: 3 out of 5 stars

Have a halifax location.

Steven N. on 7/25/2015
Rating: 4 out of 5 stars

Everything was great

ROSALINE A. on 7/25/2015
Rating: 4 out of 5 stars

have a number system, so everyone is served in turn

Vladimir B. on 7/24/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

STEPHEN S. on 7/24/2015
Rating: 4 out of 5 stars

The parking lot was very busy with customers coming and going and trucks going everywhere.

RICHARD G. on 7/24/2015
Rating: 3 out of 5 stars

Customer did not leave a comment.

JEFF E. on 7/23/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

bruce m. on 7/22/2015
Rating: 3 out of 5 stars

Picked up a trailer, but would not let me drop it off at my destination, had to make a second trip back to drop off

fernand l. on 7/22/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

Nathaniel H. on 7/22/2015
Rating: 2 out of 5 stars

Drop off of vehicle was very easy and fast. Not accurate billing as I was charged for an extra dolly that was not provided. Not all the blankets I ordered where provided and on check in the site was very busy and unorganized. They checked me out for one vehicle and when I got outside they changed me to a different vehicle and than changed my ordered equipment over which is likely where the confusion was. Overall I was not happy with the service but as the charge was only $5 for the extra dolly it was not worth my time or effort to go back and correct the charge.

James W. on 7/22/2015
Rating: 4 out of 5 stars

Customer did not leave a comment.

JASON W. on 7/22/2015
Rating: 5 out of 5 stars

Excellent quick service at the counter. Easy to use online booking. Thank you U-Haul; you made my move easier.

AMANDA M on 7/22/2015
Rating: 5 out of 5 stars

Staff were awesome, everything was easy. Great experience

ann t. on 7/22/2015
Rating: 2 out of 5 stars

My main complaint was the drop off! I've received several emails concerning my bill which was paid in full within the 7 days. I'm very disappointed with the way this has been handled even after several phone calls!!

glen l. on 7/21/2015
Rating: 4 out of 5 stars

Excellent service Truck was ready in minutes and was on my way

CATHARINE S on 7/21/2015
Rating: 2 out of 5 stars

Advice: only let the office know *after* you`ve finished with your unit. Letting them know the unit will be available in an hour will result in the unit being rented within minutes.

Jason M. on 7/21/2015
Rating: 4 out of 5 stars

Customer did not leave a comment.

Christopher D. on 7/21/2015
Rating: 1 out of 5 stars

Uhaul knew about damage to the truck and did not inform me. The employee at the desk was misleading and had me sign something accepting the possibility of water damage to my property because of the damage. When I got to my location my boxes were sitting in a puddle of water. Very unhappy about the manner in which they hid this information from me.

JANS E. on 7/21/2015
Rating: 4 out of 5 stars

Customer did not leave a comment.

ANDREW R. on 7/21/2015
Rating: 4 out of 5 stars

Very helpful and professional.

PIERRE L. on 7/20/2015
Rating: 4 out of 5 stars

Very good value. My go to place.

jason l. on 7/20/2015
Rating: 2 out of 5 stars

First explain your policys better. Maybe have the store so a person in a wheelchair dosent need to go around moving things to get to the front desk. Possibly have people at the desk who are friendly and don't act like your an inconvenience to them. Also how is a person supposed to know to they exact km how far it is to there new place. I brought the truck back with abit more fuel then it had in it and was told rudely that I owed them more money which I paided.Now this took place in the parking lot because I didn't want to have to take my wheelchair back threw the store so the guy made it seem like a huge deal that he had to go get change. I even had the truck back long before I had to I only kept it four hours. And I laugh at the sign on the front door about helping people with disabilities im in a wheelchair and if i had not of had people with me I never would of made it to the front desk not one person and there were quite a few asked me if I needed a hand. Now I understand why U-Haul is rated one of the worst truck rental dealers which I was unaware of until I looked it up after my experience. I would never recommend U-Haul to any family or friends especially disabled ones like myself. It ended up costing me almost $140 for four hours and 74km. That's crazy so I won't be back and im not sure if these surveys even get read I will probably just get an automated response.

ANDREW R. on 7/20/2015
Rating: 1 out of 5 stars

It's amusing just watching how much each rental client seemed like a pain the a__to everyone working the counter. Sales tactics quite entertaining in trying to sell the idea of taking a truck 10ft longer then my original booking. Makes sense to the robots working the counter. Force me to take an old 26'' slug they weren't paying to fuel or having to drive in the tight quarters . Simple suggestion: When you confirm a booking, honor it. Especially when four of the trucks sitting outside your shop are the size of the one I booked. Thanks for the platform. Have a great day

JANICE M. on 7/20/2015
Rating: 3 out of 5 stars

OVERAL PRETTY GOOD DID NOT GET DOLLY WITH MY RENTAL AS REQUESTED BUT WAS REFUNDED WHEN VEHICLE WAS RETURNED

PAULA L. on 7/20/2015
Rating: 4 out of 5 stars

The service was great the staff very friendly and helpful I would rent with them again the price was also a bonus and the truck was great on gas. Thanks a bunch uhaul it was a great experience.

APRIL G. on 7/20/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

AN T. on 7/19/2015
Rating: 4 out of 5 stars

More parking lots for clients.

Karla G. on 7/19/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

ALLAN M. on 7/19/2015
Rating: 2 out of 5 stars

1.When renting your product from a non direct uhaul location there should be standards/expectations set by your company. The first location we went to was in experience and frankly disgusting. Yet they are representing your product. 2. When asking if a customer wants to rent a dolly, it would be a great time to mention the truck (10ft) your renting does not have a dolly ramp. 3. When dealing with your team over the phone that agrees to a customized rate, that should translate directly to the rep in store. I don't have to move often, but next time I will be using a different rental truck company. And I will be sharing the customer service I received under the name of "UHAUL"

Kimberly H. on 7/19/2015
Rating: 3 out of 5 stars

Customer did not leave a comment.

Bryan G. on 7/18/2015
Rating: 2 out of 5 stars

the lady who looked after me was excellant .the problem was the wait to process the rental . not enough staff. 45 minutes unexceptal the manager should have been in there helping out to make things move faster.

Jeremie D. on 7/18/2015
Rating: 5 out of 5 stars

I've had issues with U-Haul in the past, however this experience was pleasant and efficient. Thank you.

PHIL W. on 7/18/2015
Rating: 5 out of 5 stars

a little short staffed; fairly long wait upon return of vehicle. also, a sign indicating where the line begins will allow for a better experience for all.

LESLIE F. on 7/18/2015
Rating: 5 out of 5 stars

The clerk was very professional, took care of everything, I had a great experience both at the pickup and drop off site. I would definitely recommend U-Haul for any move.

ALAN D. on 7/18/2015
Rating: 5 out of 5 stars

1. Let first time renters know they will potentially need to purchase an adapter. Attaboy There was a wide variety of useful complementary items available. Overall, the experience far exceeded our expectations. Chatting with previous renters led us to expect a ghastly / unsafe experience. We were reticent to use you. You have obviously successfully improved your customer's experience. Congratulations.

KENDRA B. on 7/18/2015
Rating: 3 out of 5 stars

Customer did not leave a comment.

TODD B. on 7/18/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

MARY L. on 7/18/2015
Rating: 5 out of 5 stars

I was able to get the trailer I needed on the same day I called. The service was quick and efficient, the staff was polite and we were very satisfied customers. Thanks, Mary :))

BAYLEY M. on 7/17/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

Lauren S. on 7/17/2015
Rating: 4 out of 5 stars

The man who helped us was great and friendly but generally I find the prices expensive. It's advertised as $20-$30 for a larger truck (enough to move an apartment) but when you factor in the insurance (which you advise we take and most people do) and replenishing the gas plus also the extra fee for every km, it ends up closer to $70-100. Mine was $70 luckily because we didn't have far to go but I pitied people who had a big move ahead, the rates are just outrageous.

ALIE M. on 7/17/2015
Rating: 3 out of 5 stars

Customer did not leave a comment.

Fonda D. on 7/17/2015
Rating: 4 out of 5 stars

Great experience the last two times I was in.

Scott D. on 7/16/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

SARAH C. on 7/16/2015
Rating: 5 out of 5 stars

It was very warm in the store while I was waiting for my turn. Maybe could get some seats for those who are waiting.

KEITH L. on 7/16/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

carl p. on 7/16/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

Brian W. on 7/15/2015
Rating: 5 out of 5 stars

My experience of renting on line was excellent & informative. When I showed up to pick-up my truck everything was organized & ready to go as I requested. The staff were all very helpful, courteous & informative. Improvement: I noticed while putting 500 miles on the truck how helpfull cruise control would have been. Speaking from a long distance driving perspective & would safe the customer some gas. Thanx Brian

MARIE P. on 7/14/2015
Rating: 4 out of 5 stars

Customer did not leave a comment.

John C. on 7/13/2015
Rating: 3 out of 5 stars

I originally booked to drop off at a different location and was refused when I got there. Very frustrating!

GARY M. on 7/12/2015
Rating: 3 out of 5 stars

Customer did not leave a comment.

Steve W. on 7/12/2015
Rating: 4 out of 5 stars

Customer did not leave a comment.

JORDAN Y. on 7/12/2015
Rating: 5 out of 5 stars

Good customer services and quick to have the truck pulled around, excellent improvement since the last truck I rented.

jerome d. on 7/12/2015
Rating: 3 out of 5 stars

Customer did not leave a comment.

DEREK D. on 7/11/2015
Rating: 3 out of 5 stars

worse time renting, just keeps getting worse, long line ups and slow service, I only rent from U Haul as the very last resort

PAUL M. on 7/10/2015
Rating: 3 out of 5 stars

I like your service and ppl are helpful and friendly. Good work and thanks. Paul

Dale C. on 7/10/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

ADAM G. on 7/10/2015
Rating: 1 out of 5 stars

Absolutely deplorable service. I've used Uhaul many times in the past with success. The service was so bad this time that I will never use Uhaul again. I'll also strongly encourage others to avoid this company. Uhaul's customer service has declined significantly over the years. Very disappointing.

scott a. on 7/9/2015
Rating: 5 out of 5 stars

While driving saw discount has better rental price

JUNE H. on 7/8/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

LEIGH-ANNE O on 7/8/2015
Rating: 3 out of 5 stars

All was well until I moved my stuff out as was told I cannot get my rent returned to me despite that my stuff was moved out the morning of the 1st of July. Currently no one will return my calls.

bob c. on 7/8/2015
Rating: 3 out of 5 stars

Wish there were trailers available in Porters Lake, so we didn't have to drive so far to pick and return.

CLEM C. on 7/7/2015
Rating: 4 out of 5 stars

Customer did not leave a comment.

FIONA T. on 7/7/2015
Rating: 5 out of 5 stars

Returned the uhaul a day earlier, they were totally friendly and even apologized several times for the furniture pads being dirty.

Allan C. on 7/7/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

denise l. on 7/7/2015
Rating: 5 out of 5 stars

From the initial call to reserve the order and returning the trailer, the staff were very courteous, helpful and pleasant.

DANIEL R. on 7/6/2015
Rating: 4 out of 5 stars

This is my second trailer rental and both times pleased with service.

Kerry M. on 7/6/2015
Rating: 3 out of 5 stars

I requested a truck with a ramp capable of loading a ride-on lawnmower. The ramp was just over 2 feet wide so the call centre person has obviously never seen a lawn mower before. Also was required to pay extra for gas. For some reason the volume of gas required for every 1/8th of a tank is variable - not sure how the math works on that

Sydney F. on 7/6/2015
Rating: 3 out of 5 stars

Time it took to return vehicle was long, I was gone less than 4 hours at beginning of day. They seem slow doing things. The truck seem burn to must gas for under 40 km of driving.

Davinia W. on 7/6/2015
Rating: 5 out of 5 stars

This comment is for improvements needed for booking over the phone to your call agents. You all need to the know time zone of your customer because it is misleading to say you are open until 7pm and your customer representatives or call agents act like they are at your nearest Uhaul location and will wait for you when you say that you are on your way to pick up a truck. Additionally, call agents would say that there is nothing available when I booked it online after getting off the phone with them and there was something available. Please cancel your booking over the phone service because it is not as efficient as booking online.

AMJED Q on 7/6/2015
Rating: 5 out of 5 stars

Recently I had a breakdown during night time, pulling a trailer from Toronto to Halifax with my family. Road side assistance were simply excellent.

TAMI H. on 7/6/2015
Rating: 3 out of 5 stars

overall my experience wasn't good. every i called (3), i was told each time someone would b phoning me back....never did anyone phone. i wasn't told, when i brought the truck back, that it wouldn't be open so i could settle my bill. i was told to come back. nothing was convenient. always a big line up with only one to two persons to help

DIANA C. on 7/5/2015
Rating: 4 out of 5 stars

Don't permit overbooking of trucks. This makes an already stressful time unnecessarily more stressful.

SANG L. on 7/5/2015
Rating: 3 out of 5 stars

Take to long .

MIKE M. on 7/5/2015
Rating: 4 out of 5 stars

nice friendly service

Pernell T. on 7/5/2015
Rating: 4 out of 5 stars

Have the trucks get better fuel mileage. I used the truck for 61 km and cost almost $60 in fuel.

SHARON D. on 7/4/2015
Rating: 4 out of 5 stars

Initially my booking turned out to be bogus as there there wasn't actually a truck at Metro in Halifax. Another location I tried to book said it was available online, but I was told over the phone the location was out of business. Then I was re-booked to way way out in Cole Harbour. Finally I downgraded to a van thru the 460 Windmill Road location and things turned out well.

Cynda B. on 7/4/2015
Rating: 2 out of 5 stars

We reserved a 15 foot truck online. We were called a couple days later and told that the only on available in the entire city was at 6:30 pm. So a few more days go by and we got a call saying there was a van available. We took it because we needed something! Now, at 1pm (a couple hours after taking the van) I drive by the uhaul store and saw 9 -Yes 9- uhaul trucks. All available. And I had to use a dinky van. It took 2 days!!! It would've been just two trips in the truck. Oh and there was no compensation for not having the truck that I had booked. Very disappointed

susan p. on 7/3/2015
Rating: 3 out of 5 stars

Service was slow other than that I was very pleased with the experience. Thank you!

Khaled A. on 7/3/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

JEAN-MAURICE R. on 7/3/2015
Rating: 1 out of 5 stars

Just as we were finishing to unload the truck, I called the location to ask at what time they closed. The lady said 7:00pm. I knew that I would probably be able to return the truck at about 7:05 and asked if there would still be someone there as I would be about only 5 minutes late. She replied (somewhat in a dry tone), that they would close at 7:00pm and that I could leave the truck in front of the store and place the keys in the drop box. I again stated that I would be only 5 minutes late and she said they would not wait for me. I was there at 7:04pm. and there was nobody there. I consider this very bad Customer service.

BRITTANY O. on 7/3/2015
Rating: 4 out of 5 stars

Customer did not leave a comment.

MARTEL A. on 7/2/2015
Rating: 5 out of 5 stars

Overall great experience with both the actual equipment and all customer service. Very impressed and will DEFINITELY use again in the future. Thank you!

JeanPaul J. on 7/2/2015
Rating: 4 out of 5 stars

Best rental experience I have had for a move and I move a lot.

Kean O. on 7/2/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

David M. on 7/2/2015
Rating: 4 out of 5 stars

What is the rationale for the "environmental fee" of one dollar. Is this actually used for an environmental purpose?

SUSAN M. on 7/2/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

Denise C. on 7/2/2015
Rating: 3 out of 5 stars

The cashier who signed us in at the drop-off was a little rude. He was still talking to his friend when I approached the desk and continued for a few seconds before acknowledging me, and then when i gestured to my father when it came time to show the credit card, he laughed and pretended to look shocked, as though I had done something funny.

KIRSTY W. on 7/2/2015
Rating: 4 out of 5 stars

Customer did not leave a comment.

CAROLYN J. on 7/1/2015
Rating: 4 out of 5 stars

Nothing

Gayle E. on 7/1/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

DOUG P. on 7/1/2015
Rating: 4 out of 5 stars

Make sure the roof of the truck doesn't leak which ours did!!

JILL T. on 7/1/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

GORDON M. on 7/1/2015
Rating: 5 out of 5 stars

Very smooth. Great staff that are very attentive, and extremely organized. Made moving day so easy and less stressful.

KAMIL B. on 7/1/2015
Rating: 2 out of 5 stars

To call me a day before my move that the truck won't be available until 2 30pm, even though I was supposed to have it in the morning (see my contract), was truly unprofessional. Fortunately, a truck was available in the end (I got a call in the morning the same day) but it was an unpleasant experience ! And your customer service is definitely not helpful.

ANDREE P. on 7/1/2015
Rating: 3 out of 5 stars

Everything was perfect .Thank you for such an amazing experience.

HARRY M. on 7/1/2015
Rating: 5 out of 5 stars

everything was excellent and fast service, staff was friendly and very helpful,

Colton A. on 7/1/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

DAVE W. on 7/1/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

Brian K. on 7/1/2015
Rating: 3 out of 5 stars

check in takes to long. This was my 3rd rental in 3 months. Each time I had to wait in line 30 minutes to 1.3 hours ( Saturday) thank you

ANTHONY W. on 7/1/2015
Rating: 5 out of 5 stars

I think all employees, even the guys getting the trucks ready, should greet the customers with a hello not just the employees behind the counters

GERRI D. on 6/30/2015
Rating: 3 out of 5 stars

Customer did not leave a comment.

RON H. on 6/29/2015
Rating: 4 out of 5 stars

Try to be more positive about having a truck available Your gal was great, a real asset, when we picked up the truck..

ROGER Z. on 6/29/2015
Rating: 3 out of 5 stars

Customer did not leave a comment.

AMANDA S. on 6/29/2015
Rating: 3 out of 5 stars

Staff were all likeable and managed a very busy weekend professionally.

LAURA G. on 6/29/2015
Rating: 1 out of 5 stars

We "reserved " a storage room, called to confirm from the road (took six tries to get through to anyone) then when we arrived (again, an hour later) they had no room for us. They were unapologetic and said that they gave away our room. They offered a room half the size of the one we had booked so we had to try and squeeze our stuff into that one. The next day when we dropped off the truck I saw they were advertising storage available and sudden there were three interior rooms free. Yeah, this is less than twelve hours later. Worst customer service experience I have ever had. The Google review for this location are all awful and I wish we had read them more carefully. Asked for the manager to call is and guess what? He never did. Last time we use u haul.

LES L. on 6/29/2015
Rating: 4 out of 5 stars

We rented a cargo van, it was new , very clean rode very well with great gas milieage. Our experience was excellent with the Windmill Rd location.

CHARLES D. on 6/29/2015
Rating: 4 out of 5 stars

efficient, friendly and information well explained , over all very good

Jean-Jacques T. on 6/29/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

DANIEL O. on 6/28/2015
Rating: 1 out of 5 stars

Customer did not leave a comment.

joanne h. on 6/28/2015
Rating: 4 out of 5 stars

Nothing. The sales rep was extraordinary. Great experience.

BRIAN B. on 6/28/2015
Rating: 2 out of 5 stars

I booked and paid for the rental well in advance,when I went in to pick it up I was told they didn't have it ,it was rernted out to someone else,after refusing to take a float instead they reculantly pulled one out of some wherethis truck was for a Kinsmen function,and had to be a spific truck,and on the day it was booked for.This is the second year that we had a problem with U-haul.

vincent c. on 6/28/2015
Rating: 1 out of 5 stars

We filled the vehicle back to the designed mark. The attendant who looked at the pit the mark less then an 1/8 below where it should been. When I pulled in. It was at the 1/2 tank mark where it should've been. They let it run and then said I owed for not being where it should've been. They said I could go out more fuel in. But then id be charged for the Kms and the late fee. I have more to complaints. But I would like to have some one call me Thank you

LEE W. on 6/28/2015
Rating: 4 out of 5 stars

Customer did not leave a comment.

BRADLEY H. on 6/28/2015
Rating: 5 out of 5 stars

Nothing. Outstanding service

Sarah P. on 6/27/2015
Rating: 1 out of 5 stars

I made a reservation weeks prior to moving, when I arived they didn't have the truck I ordered.. they tried to give me the size down a couple of time even though we said it wouldn't work.. after a lot of discussion between 2 employee we got even the larger Truck. I don't mind that we ended up with the other truck but it was how it was all handled. I was there on time and made a reservation, one would think you would have enough trucks for what you sell.

DIANE W. on 6/27/2015
Rating: 5 out of 5 stars

The lady there that helped us was amazing especially after the previous guy this lady was the only redeeming fact of the whole experience.

GLADYS P. on 6/25/2015
Rating: 1 out of 5 stars

You need to have a friendly and courteous staff. I ordered a 20 ft uhall, when I went to pick it up I was told there wasn't any available so they were giving me a 26 ft which was too long for our driveway so they ended up giving me a 17 ft and told me it was due back at 10:30 which he repeated several times,he said someone else was renting it the next day.So the next day I get a call from one of your rude employees saying where is the truck we need it back.I told him we were on our way this was about 9:20, and I told him we had it rented until 10:30, he says well we need it back now and hangs up didn't even say good bye.I complained when I got there and told them I was putting in a complaint to the manager.That's the worst customer service I've ever experienced. This was at your Windmill rd location. I did look at receipt later that day after I returned the truck and it did say due back by 9:30 but I was going by what I was told which was 10:30.

darryl b. on 6/22/2015
Rating: 1 out of 5 stars

Was told to fill the truck up with fuel even though it wasn't full when I got it. 45 km and cost me 93.00 in fuel. In acceptable and will never rent from yas again. And I will make sure friends and family do not also. And my work place with 3000 employees.

SYLVAIN R. on 6/22/2015
Rating: 5 out of 5 stars

Good experience except for two things: 1. The wait due to lack of staff was very long. 2. It was stressed to me that I had to bring the truck with a full tank of gas. The man that checked the trucked indicated on my contract that the tank wasn't showing full, then told me to just bring it back at the same level. I didn't realize at that time that I shouldn't fill up the truck, so I did that prior to returning it. I traveled 13 miles total, and filled it up at a cost of $23.00. The gauge now indicated full. I was denied a refund on the extra gas spent. Staff were very good all around.

JOE G. on 6/22/2015
Rating: 5 out of 5 stars

Staff friendly and helpful even though dealing with a crazy line of clients

CHRISTINE K. on 6/22/2015
Rating: 3 out of 5 stars

The truck 26ft truck I reserved 5 months ago was not available. A 10 foot was offered until hours later when the other came back. We lost a lot of available time and resources because of this. Huge financial loss on our part.

SHELLY P. on 6/22/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

KEN F. on 6/22/2015
Rating: 3 out of 5 stars

The truck was a scary experience to drive as the steering wheel shook violently at times while in motion, I wondered if we were going to make it to our destination. Customer treatment was polite and courteous. The truck was not delivered to the location that we agreed on however a remedy was satisfactorily reached. Would I rent from U haul again, yes, but minor improvements need to be made with clarity in information that staff take when it comes to customers.

VLADIMIR B. on 6/22/2015
Rating: 4 out of 5 stars

Customer did not leave a comment.

MICHELLE C. on 6/22/2015
Rating: 3 out of 5 stars

The wait times when picking up the truck were not acceptable. We were scheduled to pick our truck up at 9:00am, and arrived at that time, but had to wait because there were only two representatives working at the counter at that time and the location was very busy. We did not end up actually getting our truck until 9:30 which cut into the time we had to actually use the truck, I would suggest that there are more representatives working on the counter if it is known that there will be that many customers coming to pick up trucks. I realize that there are times when it is busier than anticipated, but planning in advanced for extra personnel to be working based on the number of scheduled pick ups you have for a certain day would greatly help your staff be more efficient. Aside from that I would also suggest that you have your counter staff go through some sort of training in regards to customer service standards, none of the staff were very welcoming and seemed very unhappy about even being at work. They were polite but they lacked personality and a happy demeanor. Which did not make the overall experience very enjoyable. I would not recommend your service or location to anyone, and in fact in the future I may choose to use an entirely different company altogether.

Stephen G. on 6/22/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

Amy H. on 6/21/2015
Rating: 3 out of 5 stars

There isn't a lot of room in the lot if there are a glare people picking up or dropping off vehicles. I think maybe better designated areas for customer picking up or dropping off vehicles would be an asset, even if it's just signage at the driveways to direct to the appropriate area.

dawn b. on 6/21/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

RYAN S. on 6/21/2015
Rating: 3 out of 5 stars

Customer did not leave a comment.

Peter w. on 6/21/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

LISA M. on 6/21/2015
Rating: 4 out of 5 stars

When booking on line, received a call next day when we were supposed to pick up that what we ordered on-line wasn't available. We asked to drop off at 4:00 and told we had to have it back by 7:00 am which was not reasonable. We were able to get it dropped off by 11:00 and then when my husband pick the truck up they said we could bring it back at 4. Then got a call at 11:00 saying it was due back at 11:00. Miscommunication all around.

Jacqueline L. on 6/21/2015
Rating: 3 out of 5 stars

6x12 trailer (open) was not available when expected. Had to wait over 2 hours while another unit drove down from Amherst Would like 6x12 open trailer available in Kingston as Dartmouth over 2 hours away from location I need. Internet booking originally showed available from Windsor (1hr away from desired location)

EMILY R. on 6/20/2015
Rating: 1 out of 5 stars

Customer did not leave a comment.

Juan R. on 6/20/2015
Rating: 2 out of 5 stars

The company business is to attend the demand of the services of moving and renting units to the public whom request the services, Is is unbelievable that in that location on Saturday morning only 2 attendant to service more than 20 costumer waiting to get to the desk clerk and spend more than 30min before to get some help, the time on Sat is very important for every thing and for every body, and to be delayed and that morning for that very poor services from the management point of view is a shame for the company public profile

robert M. on 6/20/2015
Rating: 4 out of 5 stars

Was terribly busy when I dropped off. Would help all customers and the store if the store were to discourage very strongly people from paying with anything but credit card if dropping off at such a busy time - gets drop off customers out of the busy line up.

ROGER F. on 6/20/2015
Rating: 4 out of 5 stars

It would be nice if the truck was filled up to "at least" the first click of the gas nozzle upon pickup. I drove 13kms with it, but somehow had to throw in $16 worth of gas (first click) to fill it before I returned it to you guys. Not sure how you can police this, but had I returned it without filling up, the next guy/gal would have paid an extra $16 on top of the gas they would use, as it was still showing right around full before I filled it. I'm pretty sure that it does not burn over a litre of gas per km.

ADAM D. on 6/20/2015
Rating: 3 out of 5 stars

The Customer service satisfaction was terrible. Because one of your representatives made a big mistake. I had to pay twice as much. Not acceptable!

MICHAEL L. on 6/19/2015
Rating: 1 out of 5 stars

I've rented many truck from that location and some women they call "manager" was very rude I put in 25$ in gas to drive 15 miles I told her something g was wrong and her response was I'm 99% sure their is nothing wrong with you unit come to find out that the 1% chance was the gas needle was not working properly then had the nerve to tell me she couldn't refund the gas I put in because gas is not their issue, well that was not good customer service I would never recommend that location to anyone but I would always recommend u- haul as a company

Steve C. on 6/19/2015
Rating: 3 out of 5 stars

Exactly what I needed at a good price. Very courteous staff.

MARGARET H. on 6/18/2015
Rating: 4 out of 5 stars

Quick and easy to deal with.

PERRY S. on 6/17/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

BILL B. on 6/17/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

bill b. on 6/17/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

Susan C. on 6/17/2015
Rating: 4 out of 5 stars

Everything was great but the counter service young woman was very rude and short with me. It does not take much to smile at a customer!

SCOTT T. on 6/17/2015
Rating: 3 out of 5 stars

Had difficulty redeeming a VIP certificate. Lady at the desk had to call 3 different customer services reps before the issue was resolved. All reps should be able to resolve the issue in a timely manner.

Suann B. on 6/16/2015
Rating: 3 out of 5 stars

Customer did not leave a comment.

STEPHANE s. on 6/16/2015
Rating: 4 out of 5 stars

Customer did not leave a comment.

DAVID J. on 6/16/2015
Rating: 3 out of 5 stars

Customer did not leave a comment.

ALICIA H. on 6/15/2015
Rating: 3 out of 5 stars

Customer did not leave a comment.

BRYAN M. on 6/15/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

SYLVAIN F. on 6/15/2015
Rating: 2 out of 5 stars

Shut down your business...This was my worst UHaul experience ever. The location got me my truck but it was all the events leading up to my pickup date that was unacceptable. When I first booked I was given misleading information and caused me to change my plans a week before my departure. I had to get my spouse to quit her job because of wrong information Uhaul gave me. I wasn't able to get a car hauler which forced me to get a second driver for the trip. My "guaranteed" pick up time and location was unable to provide any vehicle at all. More so they didn't care at all and told me Uhaul's guarantee is not worth the paper it's written on and not their problem, great affiliates you have. I was forced to drive 200km round trip to another city to get my truck because even with "guarantee" they couldn't get me a truck delivered while my stuff was on front yard, adding mileage and extra gas cost not to mention waste of loading time, postponing my leave time and extra cost for the help, which I had to cancel and reschedule for the next day. My "guaranteed" truck was nowhere in the province and had to upsize costing me more money in gas. Luckily I am a commercial vehicle driver and inspected before leaving the center: they had not even topped off the oil, it needed a pint. I was told it had been serviced which is a blatant lie. I convinced them to add oil but they only put half a pint and said just get the receipts and they will reimburse you at the other end. All in all this will be the last time I deal with Uhaul and will tell everyone I know to not use you guys, pay a mover it will be cheaper and less of a headache. Uhaul cost me lost wages for my spouse, extra gas for the upsized vehicle, extra gas for my vehicle that had to be driven, wear and tear on my vehicle that should have been towed. I'm about 3500$ out of pocket extra's and that will depend how long it takes my spouse to get another job. So I wish to not thank you for making this move my worst experience ever but I am thankful to have learned that YOU have no care for your customers and YOU know we are backed against a wall and use that to YOUR advantage. Sincerely, Sylvain Fortin Lemay 819-329-4059 Feel free to contact me for more details or for any other reason, my email is fortin7535@hotmail.com and phone is 819-329-4059.

Dylan D. on 6/15/2015
Rating: 4 out of 5 stars

Customer did not leave a comment.

HELEN A. on 6/15/2015
Rating: 5 out of 5 stars

This is my third trailer rental in just over a year. Always efficient.

ISABELLE B. on 6/15/2015
Rating: 4 out of 5 stars

Drop off was better

Darrell S. on 6/15/2015
Rating: 4 out of 5 stars

Customer did not leave a comment.

Alex Q. on 6/15/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

David A. on 6/14/2015
Rating: 5 out of 5 stars

Not cheap but exceedingly efficient. Staff were superb. Vehicle in good shape although a healthy dose of Fabreeze or similar had recently been applied!!

David M. on 6/14/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

james j. on 6/14/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

ROLF H. on 6/14/2015
Rating: 4 out of 5 stars

Customer did not leave a comment.

ROBERT H. on 6/14/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

SHANNON B. on 6/14/2015
Rating: 4 out of 5 stars

I was really impressed with how efficient the return process was.

gary m. on 6/14/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

MICHAEL M. on 6/13/2015
Rating: 4 out of 5 stars

Customer did not leave a comment.

SANDY B. on 6/13/2015
Rating: 5 out of 5 stars

AS usual the service at Windmill Rd was great . Only thing I could suggest is a special counter person dealing only with those who have booked a truck in advance , Why book a truck on line if you have to wait in line for 1/2 hour with those who did not book ? Also, perhaps a separate line for vehicle returns

Steven L. on 6/12/2015
Rating: 3 out of 5 stars

Install spare tires on all vehicles. I was forced to wait 1.5 hours for a spare tire to be delivered to me because the spare was missing from my rental.

BLAKE J. on 6/12/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

JANE L. on 6/12/2015
Rating: 5 out of 5 stars

Great service!

ANNE E. on 6/12/2015
Rating: 5 out of 5 stars

When a truck is already register online, there should be a separate lineup for quicker service. I had to wait in a long lineup to receive my keys. It wasted time on my hourly time. Ex: truck reserved for 10 - 2, you lose at least 15-20 minutes because the drop in people and the reserved people are in the same lineup. Otherthan that the service was great. Thank you, Anne Evans

IVAN T. on 6/11/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

GORDON C on 6/11/2015
Rating: 5 out of 5 stars

Patient and helpful

BRYAN M on 6/11/2015
Rating: 3 out of 5 stars

Snow removal was poor, causing water to enter unit and freeze on floor. I spent hours chipping several inches of ice out of unit. Suffered water damage to several items, including leather couch.

DOUGLAS D on 6/10/2015
Rating: 4 out of 5 stars

The front counter was a little disorganized, but it was not a problem.

JUICY J. on 6/10/2015
Rating: 3 out of 5 stars

U-Haul is the WORST company I have EVER had to deal with. It took 7 long phone conversations to finally get a truck of the right size that I was permitted to pick up and drop off at the same location, followed by an e-mail that reflected the arrangements actually made during the calls. They kept demanding that I pick my rental up in one place 70 miles away and drive it to another place 20 miles from that again, for return. They absolutely REFUSED to make the size truck I required available at my local U-Haul dealer, 5 miles away from me. During one of those calls the U-Haul employee just hung up on me rather than assist me in finding a truck I could pick up and drop off in the same place, with that place being in MY province. The local agent is so fed up with U-Haul never providing the rolling stock that his customers need that I think he will be terminating the agreement for breach of contract by U-Haul. Then, after taking my deposit and sending me an e-mail saying my rental was "GUARANTEED" (caps in the original), they gave my 26' truck to someone else and offered me a regular van instead. They were completely unmotivated to address THEIR mistake and treated me like I had done something wrong, not them. If it were possible to NEVER deal with U-Haul again it would still be too soon. Absolutely the WORST business experience of my life. I have no idea how U-Haul stays in business, other than that there is no competition. Terrible company.

CECIL S. on 6/10/2015
Rating: 3 out of 5 stars

You have a problem with how you have evolved your policies and what you have managed to accomplish is to have customers like me decide to find alternative options in the future. From your reservation approach (I did not get the truck I asked for and was only notified of the lack of availability the day more my required need, and I ended up with a much larger unit than I was seeking), to your approach to handling gas fill ups, it was just to frustrating. To add to that my experience in dealing with your rude and obnoxious manager had me declaring that I will never use uhaul again. You have some serious customer service issues, but more concerning, is your change in procedures that has the customer viewed as the second to your need to adhere to process. Cecil Smith - a lost customer of yours!

PAUL S. on 6/10/2015
Rating: 4 out of 5 stars

Return process was quick and efficient, using phone APP to finalize the return and email me the receipt. Employees have a GREAT customer-oriented attitude!

CP A. on 6/10/2015
Rating: 5 out of 5 stars

No issues. Great service.

Scott F. on 6/8/2015
Rating: 4 out of 5 stars

Your website tells the customer that if they do their check in on line they won't have to wait in line at the store. This is not true. Everyone still waits whether you have done the check in on-line or not. The system should change to have a fast lane for those who checked in ahead or you should remove that promise from your website.

KELLY K. on 6/8/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

LAURA B. on 6/8/2015
Rating: 4 out of 5 stars

Not too much needed in terms of improvement. Definitely went smoother than my last rental!

Karen C. on 6/8/2015
Rating: 3 out of 5 stars

Customer service on the phone was terrible. Called with a general question and was told misleading information and was extremely rude in giving me the information needed.

Nataly B. on 6/7/2015
Rating: 4 out of 5 stars

Nice people great service.

AMANDA N. on 6/7/2015
Rating: 3 out of 5 stars

To have more staff working when busy as it was very busy with a huge lineup and took a while to get looked after. Also, was very upset that gas tank was at 1/8 full making is have to wait 30 min to get keys and then had to stop for gas to fill up instead of receiving a full tank which is what is expected when you rent a vehicle. Just a drawn out process that I think we should've got a discount for the hassle.

Lindsay C. on 6/7/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

Jill T. on 6/7/2015
Rating: 5 out of 5 stars

Both your front desk staff and the customer service line staff were very courteous, helpful and pleasant. My experience was exemplary of a well run operation. Thank you

stuart m. on 6/7/2015
Rating: 4 out of 5 stars

Customer did not leave a comment.

CIRCLE OF C. on 6/7/2015
Rating: 2 out of 5 stars

Our society has been customers at the Dartmouth location on a weekly basis for at least 5 years but each contact with the service desk is like a new experience for your staff. When phones are busy at this location , calls should not go to your off site location. That is NOT SERVICE as they have not knowledge of local dealings.. If I give my Society name, after all these years, I would expect for our name to be entered into A computer program that would tell staff, new or otherwise, who I am and what I will be booking.

Matthew H. on 6/6/2015
Rating: 4 out of 5 stars

Have promotions that offer lower costs per kilometer.

kristian m. on 6/6/2015
Rating: 1 out of 5 stars

Had too wait a long time, despite having made reservation. Not enough staff to accommodate people in a timely fashion, stood in line for 55 min then had to deal with smart ass at the counter. Truck was a piece of junk, I am a certified mechanic and this terd can had alignment issues for sure, drove like a wheel barrel. Have had better experiences with this location in the past, probably not the fault of frontline employees, but rather greedy corporate dicks in head office. Next time I will try one of those jerked off looking uhaul outlets at the local convenience store and see how that goes.

RON S. on 6/6/2015
Rating: 4 out of 5 stars

Great service as well.

TRISHA W. on 6/6/2015
Rating: 4 out of 5 stars

The staff in Dartmouth was very friendly. The truck was excellent however, if you could manufacture the protective cage to allow the seats to adjust, even slightly it would contribute to alittle more comfort. Just a suggestion. Truck was very reliable....that was most important.

SHEENA L. on 6/6/2015
Rating: 1 out of 5 stars

Some staff members are extremely arrogant and disrespectful. I rented a truck and a tow dolly. The staff members wanted my car bumper to get damage while putting it on the tow dolly and a staff member a elder guy was extremely disrespectful and he got very angry and impatient when i insisted my car bumper was gonna be damaged. I rented the truck and tow dolly to drive over 4000 kms, I'm assuming the truck would have been serviced and an oil change done, before we were 1/4 ways on the journey a light came on the dash saying oil change needed. I called the 1 800 number and waited over 30 minutes on the phone and didn't get through to road side assistance. I hang up and called back explained to the rep what the situation was and she assured me she'll send an email to the manager in Dartmouth nova Scotia to call me.....10 days later truck has been returned and still haven't received a call from the manager.....WORST SERVICE EVER!!!!

Eileen R. on 6/6/2015
Rating: 5 out of 5 stars

Was very impressed with how quickly and efficiently we were able to be processed.

SUSAN C. on 6/6/2015
Rating: 5 out of 5 stars

Everything was great!

SHEENA L. on 6/5/2015
Rating: 2 out of 5 stars

Customer did not leave a comment.

todd a. on 6/5/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

JULIA C. on 6/4/2015
Rating: 4 out of 5 stars

Customer did not leave a comment.

MIKE P. on 6/4/2015
Rating: 4 out of 5 stars

when we brought the truck back,the person who we returned it to sat in the truck,on his phone to finish the paper work while i was left out in the rain until he finished .did not enjoy that at all, it took about 12 min.

Adam A. on 6/4/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

john m. on 6/4/2015
Rating: 4 out of 5 stars

Customer did not leave a comment.

GERRY M. on 6/3/2015
Rating: 4 out of 5 stars

I made a change online to my hitch installation - and it was totally screwed up. my online receipt did not match the work order. I also Rented a truck - and it STUNK of cigarette smoke - it was disgusting. Thank God I was able to put the window down. The staff however were very helpful and understanding

Ray M. on 6/3/2015
Rating: 5 out of 5 stars

What can I say... my particular car required a hard to find trailer hitch. In spite of waiting a week to learn a hitch was not available from the first source (apparently though listed as available, it was damaged) they found me another in Arizona, and had it delivered within a few days. They called me when it arrived offering an appointment the same day. Can't beat that kind of "going the extra mile"! Thanks to all the folks at the Windmill Road Uhaul facility!

dawn w. on 6/2/2015
Rating: 4 out of 5 stars

Customer did not leave a comment.

DAVID G. on 6/2/2015
Rating: 5 out of 5 stars

It's hard to improve on something that works very well. The staff was great, the service was great and the vehicle was great. Great job.

STEPHANIE T. on 6/2/2015
Rating: 3 out of 5 stars

The store layout is unclear. A more defined queueing lane would be beneficial. Not related to the location, but overall, for Uhaul, I would really appreciate an earlier confirmation of the vehicle type/pick-up location/time. I found it stressful to not be positive that everything was as it should be until the day before picking up the equipment.

MICHAEL R on 6/2/2015
Rating: 5 out of 5 stars

Great service. Thanks Tracy

PARTH P. on 6/2/2015
Rating: 3 out of 5 stars

Customer did not leave a comment.

GEOFFREY D. on 6/2/2015
Rating: 3 out of 5 stars

Customer did not leave a comment.

LAURA M. on 6/2/2015
Rating: 3 out of 5 stars

Unfortunately the location quality is irrelevant as we had so many miscommunications with Uhaul overall that made our experience terrible. The online reservation system is absolutely horrible and should be fixed or eliminated. The online system said one uhaul location had what I needed and I was sent a confirmation email of my order. I then was emailed to say they didn't have it (why does the online system say something is available if it's not - what is the point of the online system?) and that a cargo van was available at a different location. Why is a cargo van even recommended as a replacement for a 15/17' truck? They clearly are not comparable. Then I spent all day calling different truck companies before receiving a call from a gentleman who said he was working at the Windmill Rd. location and that they had a 15' truck reserved for me. I asked more than once if he was actually at the Windmill Rd. location and had a specific truck for me and explained the email I had received saying all that was available was a cargo van, and he assured me there was a truck for us for the 3 days requested. I asked for a confirmation email and received something by email. Thank goodness, we thought. The next day I received another email saying the above mentioned truck again didn't exist/wasn't available and now saying a pickup truck was available for me. Again, not comparable. Really not helpful. I called the Windmill Rd. location and was told I didn't have a reservation for a truck (so why was I even called the day before?). The new person I spoke to told me there was no truck available for the three days requested. I had to prompt him repeatedly with questions to find out that a 17' truck was available for at least part of my requested reservation - why wasn't this offered to me in the first place days ago? In the end we had a 17' truck for less than 24 hours and a pickup truck for the next 24 hours. No one offered us any kind of discount for the massive amounts of miscommunication. We were charged for a full 24 hour rental for the large truck even though it wasn't even available to us for 24 hours. Had uhaul had a system that allowed me to know from the beginning that what I wanted wasn't available, or atleast had not indicated it WAS available, I could have explored other options. Instead I spent days believing I had what I needed, days being stressed about the miscommunication and what we were going to be able to secure for our move, and 3 unbelievably long days and many kms moving our home rather than the 2 easy trips it would have taken in the truck I had ordered. Using the online system, I feel as if the system is designed to trick customers into believing uhaul has what they need so they don't look at other companies until it is too late to book. It also seems as if employees are not trained properly to offer effective solutions when something is not available, or even to confirm something is available in the system. The fact

RICH M. on 6/2/2015
Rating: 5 out of 5 stars

When you rent a cube truck on a rainy day you really do expect, and should receive,a cube truck with a DRY cargo floor,, The one provided had a wet cargo floor when it was initially viewed(door lifted) at the site where finished hardwood trims were to be loaded. Not a pleasant experience to repackage goods to protect them against water preexisting on a cargo floor!

CAROLYN H. on 6/2/2015
Rating: 2 out of 5 stars

Our truck was so old it couldn't even do highway speed and it hardly started. It took a few try's to turn on every time. Also once you factor in gas and kms it's as expensive as getting a mover to do it. It wasn't worth my money.

IAN Y. on 6/2/2015
Rating: 2 out of 5 stars

I moved from one apt, to a new one on the same street. As in I did not travel far. I put in $10.00 of gas and the buddy still insisted he wanted to charge me $30.00 service charge for gas. I had to go get an additional $5.00. If you check the milage on your system, you will see that I did not have any reason for $15.00. Your employee demanded it. You also have workers that drive out the side that is meant for cars to come in, almost causing accidents.

JESSICA Z. on 6/1/2015
Rating: 1 out of 5 stars

No one answered the phone and we had to drive to the location to get information about our booking which was wrong! Such a frustrating experience.

GILIAN H. on 6/1/2015
Rating: 2 out of 5 stars

parking lot is chaotic. it would be nice if it was organized with designated drop areas.

KENNETH C. on 6/1/2015
Rating: 2 out of 5 stars

I understand you are busy. So am I. Under promise and over deliver. Stop acting like you are the only choice even though you are. Treat customers like they are the reason and not a bother. Return phone calls when asked. The young man who took my payment was great. This is a management and or ownership issue.

Alexis S. on 6/1/2015
Rating: 5 out of 5 stars

Please say a big thank you to everyone that helped! Had a great experience, the truck was in excellent condition, and they explained all the charges very well so I wouldn't have any surprises on my bill. Thank you!

MICHAEL M. on 6/1/2015
Rating: 3 out of 5 stars

I had the truck for 3 days and I was charged for 5. The workers didn't know about 50 off For not having the equipment I wanted and rather the. Deal with it at the time they told me to come back tomorrow.. Not a good experience at Dartmouth but much worst at St. John's location

MICHAEL M on 6/1/2015
Rating: 2 out of 5 stars

If we move again I will use another company

AMBER L. on 5/31/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

LINDSAY C. on 5/31/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

michael m. on 5/31/2015
Rating: 5 out of 5 stars

Fantastic experience. Staff very positive and efficient given the volume when picking up van. Really like the mobile / online service. Great rates.

Alexander A. on 5/31/2015
Rating: 4 out of 5 stars

Customer did not leave a comment.

CHELSEY V. on 5/31/2015
Rating: 1 out of 5 stars

The parking lot was overcrowded, upon pulling in I was blocked off completely by other vehicles trying to pick up equipment and had to wait and honk to get everyone's attention to clear a space. I felt ridiculous. There was little to no signage letting customers know where to park. The customer service was terrible, if I didn't ask the person what I needed to know he never would have told me. I was sent back out into the parking lot to pick up the truck with no idea who would be helping me. Eventually someone came along. When we dropped off the truck there was a lineup to the door in the stifling heat. We waited 30 mins in line to check out. I will NEVER use this location again. For a company who helps people move they need to get themselves organized. Absolutely chaotic and stressful experience.

Cynthia S. on 5/31/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

Scott H. on 5/31/2015
Rating: 3 out of 5 stars

Customer did not leave a comment.

Cathy P. on 5/31/2015
Rating: 3 out of 5 stars

I found the wait time a little long. But once we got to the desk it was very quick.

SHELLY W. on 5/31/2015
Rating: 4 out of 5 stars

Customer did not leave a comment.

LARRY M. on 5/31/2015
Rating: 3 out of 5 stars

Customer did not leave a comment.

arthur m. on 5/31/2015
Rating: 5 out of 5 stars

Nothing very proffesional.

FERGUS M. on 5/30/2015
Rating: 5 out of 5 stars

It took less than 10 minutes for the U-haul lads to disconnect, check the trailer, and then OK the status of my contract.

DUSTIN A. on 5/30/2015
Rating: 3 out of 5 stars

Customer did not leave a comment.

ART G. on 5/30/2015
Rating: 4 out of 5 stars

Have more staff on hand during peak rental periods.

Shirley M. on 5/30/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

Robert B. on 5/30/2015
Rating: 3 out of 5 stars

Excellent stock of supplies and trucks. Better than average trucks for uhaul. However I was not told to avoid one of two bridges the clerk knew I had to cross! Had a hard time turning around at the busy bridge.

PIRAMANAYAGAM M. on 5/30/2015
Rating: 3 out of 5 stars

Customer did not leave a comment.

HILLARY D. on 5/29/2015
Rating: 3 out of 5 stars

More employees checking in customers the wait time was quiet long ! The employees were friendly but clearly stressed and over whelmed.

Emina S. on 5/29/2015
Rating: 1 out of 5 stars

Extremely slow service. Not enough staff. Must be more efficient. I was late bringing back my truck over an hour waiting in line

KRISTI F. on 5/29/2015
Rating: 4 out of 5 stars

See above

CARGOLINK L. on 5/29/2015
Rating: 4 out of 5 stars

Customer did not leave a comment.

PERRY W. on 5/28/2015
Rating: 1 out of 5 stars

well you could start by not lying to your customers every time you open your mouth.absolutely the worst experience ive ever had renting anything.you lied about my out kilometers and charged me an over my kilometers fee of 319 dollars when I was told I had the vehicle for a month and was allowed 4000 kms per month. I put 4000 on in six weeks and was charged 319 extra anyways.you can be sure im going to tell everyone who will listen about your wonderful service.

robert D. on 5/28/2015
Rating: 5 out of 5 stars

i was treated great, i would recommend you too anyone

MICHAEL R. on 5/28/2015
Rating: 4 out of 5 stars

Customer did not leave a comment.

JEREMY S. on 5/28/2015
Rating: 3 out of 5 stars

Customer did not leave a comment.

GLENN H. on 5/26/2015
Rating: 3 out of 5 stars

fire the guy behind the counter ... rental broke down on day two of three day rental. Had to escorte the vehicle techs to my house (in my own truck) during rush hour traffic in Halifax (if that ain't stress enough .. Halifax rush hr. traffic). Thought going to my pick-up location to state the condition of my rental vice calling the 1-800 # would be quicker to resolove my condundrum, boy was I wrong. I presented my contract to the guy behind the counter and 'tired' explaining the situation @ hand. Felt like I was at the Spanish Inquisition, he circled the 1-800 # on the sleeve of my contract folder & said I should have called 1-800 # vice coming into the uhaul location. So sorry for the inconvenience ... The vehicle techs cut the alternator belt to get the rental going & were only able to drive about 5K before they had to abandon the vehicle on the side of the highway. The guy behind the counter was trying to charge me an additonal 300$ + before the issue was resolved. I used my debit to put the deposit on the lame vehicle, thank fack. Piss on you and piss on the guy behind the counter. Do I feel like UHaul should reimburse me the cost of this rental .. hell yeah!

RANDY G. on 5/26/2015
Rating: 3 out of 5 stars

Nice people, they did the best they could to help me out.

Bob M. on 5/26/2015
Rating: 3 out of 5 stars

Customer did not leave a comment.

Ruslan M. on 5/26/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

GLADYS T. on 5/25/2015
Rating: 3 out of 5 stars

when taking the vehicle back there was a long line up with 2 guys working and 1 service rep was having an issue with his customer so really it was 1 guy trying to serve 4-5 people. perhaps a better system on-line wtih remote machines to do the checking of trucks back in outside vs inside.

SANDRA F. on 5/25/2015
Rating: 4 out of 5 stars

Customer did not leave a comment.

JEROME C. on 5/25/2015
Rating: 4 out of 5 stars

Customer did not leave a comment.

Erin B. on 5/25/2015
Rating: 2 out of 5 stars

The service was slow - the location appeared under-staffed for a busy Saturday in a peak moving season. Also, I feel that I was gouged on gas. The visual estimation of the fuel levels leaves a lot to be desired. I ended up driving only 7 miles total in the vehicle, but had to pay for $9 in gas because the check-out estimate of the fuel gauge differed from the check-in estimate. From my perspective, the needle hadn't moved at all.

Doug C. on 5/25/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

heather w. on 5/25/2015
Rating: 4 out of 5 stars

While I found your equipment excellent & your representatives knowledgeable & courteous, the wait time to pick up a vehicle is unacceptable. I rented a van for the weekend on May 16th & stood in line for more than an hour and a half to pick it up because there were only 2 people at the desk area (that could handle 4 people) on a very busy Saturday morning. When I left there were more than 20 people in line & fighting had started to break out. On May 24th I also rented a van & had to wait another 35 minutes - again there were only 2 people to serve the many. If you folks want to be thought of as a world-class rental business - this should be dealt with - and sooner than later. For that reason I would hesitate to recommend this location - especially for a Saturday morning pick-up.

CORNELIS H. on 5/25/2015
Rating: 2 out of 5 stars

The whole administrative process is very inefficient. When I arrived on Saturday morning there was a line-up to the door and only 2 agents. It took me almost an hour to get to the front. I then had to go and hook the trailer I rented, after which I had to return and again stand in line for another hour to complete the paperwork, which by itself took forever; having completed the online registration did not speed it up at all. Everyone in line was getting frustrated by this process; we all have only the weekend to do what we intend to do with the U-Haul equipment and to have 2 hours of a Saturday morning wasted like that is just a shame. Registration can easily be streamlined in ways similar to self check-in at airports. Or else have more assistants during peak hours, especially on Friday evenings and over weekends.

sumita a. on 5/25/2015
Rating: 4 out of 5 stars

The only thing wrong was that my last name was mis-spelled. The last name is spelled ARORA not AUROA.

BARB B. on 5/25/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

Emily R. on 5/25/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

JOE M. on 5/24/2015
Rating: 3 out of 5 stars

Customer did not leave a comment.

Ray G. on 5/24/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

GARY D. on 5/24/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

scott d. on 5/24/2015
Rating: 4 out of 5 stars

The people were helpful. We got a fairly good deal. This was my first time utilizing their services and overall it was a very good experience.

Bruce R. on 5/24/2015
Rating: 4 out of 5 stars

Nothing unpleasant. Staff was happy to help/process the transactions...everything went smoothly during a busy time...

JUSTIN S. on 5/24/2015
Rating: 5 out of 5 stars

The experience was great. Thanks!!

JODI L C. on 5/24/2015
Rating: 4 out of 5 stars

There was an excessively long wait to pick up yesterday. I waited in line almost an hour. It would seem to me that when that many booking are taken staffing levels need adjusting. Or, perhaps different cashiers to handle drop offs and storage rentals vs truck, van or trailer rentals.

PETER B. on 5/24/2015
Rating: 1 out of 5 stars

Ia nAT there at least 10 times a year and the last two weekends I was there the employees that are there on saturday are worked to death and everyone is running around frantically. I waited in a line for an hour and a half just to get to the front counter. If that was my business I would make sure there was at least double the amount of people working there on the busy days . When I left the line up was out the door . Very poor set up

CESAR B. on 5/23/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

Melanie H. on 5/23/2015
Rating: 3 out of 5 stars

The line up was back to the door. The location was booked solid as I was told that when I booked my van; so instead of ensuring enough staff was on hand, there was only two staff on the front counter for the first 15 minutes of my wait, then another one showed up into the 20 minute wait time, that at last a forth - very poor customer service having to wait 1/2 to check out

VERONICA S. on 5/23/2015
Rating: 3 out of 5 stars

Took 1 hour to reach the counter when I had reserved online. Very understaffed. Highly inefficient system of processing orders and dealing with reservations.

MARTIN G. on 5/23/2015
Rating: 3 out of 5 stars

I arrived at 11 am to pick up my trailer rental and there was a very long line and only 2 people working the desk. It took me over an hour to get through the line and on my way. This is far too long and rather poor customer service! They seem to be very understaffed here. I think part of the wait issue is that it seems the software program used to pull up the reservations is tedious and difficult to navigate. It would be a great benefit to uhaul to update its rental software package to something more user friendly. Possibly even look into developing a self help desk/checkout?

JOHN S. on 5/23/2015
Rating: 4 out of 5 stars

Customer did not leave a comment.

JENNIIFER H. on 5/23/2015
Rating: 4 out of 5 stars

We were called numerous times to return the truck early, although we had it reserved for 2 days. That's very unprofessional. We worked hard to have the truck back by the end of one day, we absolutely no 'thanks' or discount. Next time, we will keep it for the time we booked and not kill ourselves trying to accommodate.

JAMIE G. on 5/22/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

Gail M. on 5/21/2015
Rating: 4 out of 5 stars

Customer did not leave a comment.

KEN W. on 5/21/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

venkatesh m. on 5/21/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

JOHN C. on 5/20/2015
Rating: 4 out of 5 stars

Customer did not leave a comment.

PETER G. on 5/19/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

Ashley D. on 5/19/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

jeff w. on 5/19/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

ROBERT I. on 5/19/2015
Rating: 3 out of 5 stars

reduce wait time. Guy who fixed the lighting for the trailer was excellent.

Dale R. on 5/19/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

JESSICA S on 5/19/2015
Rating: 4 out of 5 stars

Really enjoyed the customer service

murray w. on 5/18/2015
Rating: 5 out of 5 stars

I rented a car a car trailer to bad you don't rent for half days too.

Daniel D. on 5/16/2015
Rating: 3 out of 5 stars

I forgot 2 items in the back of the truck. Neither was returned. They tried to bill me $35 for fuel when the truck was clearly fueled to the same level as when I picked up.

Anthony B. on 5/16/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

MATTHEW E. on 5/16/2015
Rating: 2 out of 5 stars

Customer did not leave a comment.

Ellen O. on 5/15/2015
Rating: 4 out of 5 stars

Create more parking spaces for customers. We were leaving our vehicle, and picking it up when we returned the rental. It was hard to find a parking space.

GLENN D. on 5/14/2015
Rating: 4 out of 5 stars

Customer did not leave a comment.

IAN C. on 5/14/2015
Rating: 4 out of 5 stars

Customer did not leave a comment.

Stephen G. on 5/14/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

ALEXANDRA K. on 5/14/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

david c. on 5/13/2015
Rating: 4 out of 5 stars

Customer did not leave a comment.

SHAWN P. on 5/13/2015
Rating: 4 out of 5 stars

Customer did not leave a comment.

ian g. on 5/13/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

JUERGEN R. on 5/12/2015
Rating: 5 out of 5 stars

Fast, Friendly, Reliable Service - I will be back as need arises. Thank YOU !

steve f. on 5/12/2015
Rating: 5 out of 5 stars

Counter lady was excellent---good service

J David M. on 5/12/2015
Rating: 4 out of 5 stars

Customer did not leave a comment.

CHARLES B. on 5/12/2015
Rating: 4 out of 5 stars

employees at the service counter were efficient and friendly. employees in the yard were friendly and helpful.

charles g. on 5/12/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

CARLA D. on 5/11/2015
Rating: 3 out of 5 stars

Very friendly staff. My experience was great.

paul g. on 5/11/2015
Rating: 4 out of 5 stars

great service, very friendly and accommodating. Very food experience

Rob W. on 5/11/2015
Rating: 4 out of 5 stars

Customer did not leave a comment.

RANDY H. on 5/10/2015
Rating: 4 out of 5 stars

Great cargo trailer

Lorna M. on 5/10/2015
Rating: 3 out of 5 stars

Customer did not leave a comment.

CANDACE O. on 5/10/2015
Rating: 3 out of 5 stars

We booked 2 weeks ahead and were told there was only ONE 15' truck. A day or 2 before picking it up, I got a call with a super inconvenient pick up time (5pm) and after telling them that didn't work for us we were pretty much told our only other option was to call other uhaul locations for trucks/times, so I did. There were zero options in HRM. So we changed our moving plans to make it work. Day of the pick up I called early out of curiosity 3 hours before our pickup time. They said I could come get it any time...... they knew I wanted another pick up time, it would have been even average customer service to call and let me know one was there early. On top of that, there were MULTIPLE 15' trucks sitting there not being used when we arrived. We were not impressed. Unfortunately the other 3 truck companies we called so we could hopefully cancel our 5pm uhaul were already booked. In the future, they will be the ones I'm booking with in the beginning.

James F. on 5/9/2015
Rating: 4 out of 5 stars

Customer did not leave a comment.

ALICIA G. on 5/9/2015
Rating: 4 out of 5 stars

Customer did not leave a comment.

Sandra T. on 5/9/2015
Rating: 3 out of 5 stars

The front counter was great - however I had to go back inside because no one came to hand over the van and give us the dolly, and when we returned the van no one came over to the van, even though we stopped in the designated spot. Should be a system to tell the workers outside that some needs help.

ERNEST C on 5/8/2015
Rating: 4 out of 5 stars

Have used facility several times and have always been happy

ROBERT D. on 5/7/2015
Rating: 4 out of 5 stars

Customer did not leave a comment.

bailey m. on 5/6/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

MARY R. on 5/6/2015
Rating: 5 out of 5 stars

The van was great, Brand new, service was excellent. Total cost was more than I anticipated, maybe taxes?

gerry o. on 5/5/2015
Rating: 3 out of 5 stars

Customer did not leave a comment.

TAYLOR H. on 5/5/2015
Rating: 4 out of 5 stars

Less congested parking lot.

ALAIN G. on 5/5/2015
Rating: 2 out of 5 stars

Be wary of what is quoted online and what is in the paper contract when renting from this place. I had a online u-haul reservation that included round-trip mileage, but when I returned the vehicle they wanted to charge me for EXTRA mileage because the contract said only 30 miles (not kilometres even though we are in Canada). I had to escalate my concern in order to get this problem resolved, and in the end I did only pay for what I had in the online quote. My truck was poorly maintained, it had very poor brakes, when braking down hills going 80 km/h the whole truck was shaking uncontrollably. This is a safety hazard, I advised them of this when returning the vehicle. Please also note that high wait times can be expected when picking up your equipment in the morning, so arrive early. This is an OK place to rent a truck for a move, just be aware of what your signing for and maybe test the brakes going down a hill before loading it with your belongings.

KANDICE A. on 5/5/2015
Rating: 1 out of 5 stars

Customer did not leave a comment.

LAURA-JAYNE J. on 5/5/2015
Rating: 4 out of 5 stars

Ensure uhauls are safe and not in disrepair before giving them to an inexperienced driver who expected to be getting at 14' truck not a 26' one. The truck would not even register how fast we were going on the high way at times. I was completely disgusted and terrified at the lack of care that was given for my safety. I have rented 4 times in the past 2 years from uhaul and I can tell you this will be my last and furthermore I will be telling everyone I can about my terrible experience. Customer safety should be a top priority and I feel like everyone dropped the ball on my rental. No one even called me to confirm ever I had to call myself. Terrible terrible service.

JAY V. on 5/5/2015
Rating: 3 out of 5 stars

The person in charge of the Dartmouth location I personally find rude and abrupt. I inquired about changing my appliance dolly for a regular dolly and ended up getting called outside to get my vehicle transporter set up and left my dolly inside the shop. She puts my dolly back WITHOUT changing my contract, asking me to see if I still wanted it or to inform me that I no longer had it and proceeded to put it back with the other appliance dollys. Had I not gone back to get it I would have had an issue when getting to Sudbury because I would have been missing a dolly. I would only recommend using Uhaul in Dartmouth if your booking is done through the Maritime head office.

PAT N. on 5/5/2015
Rating: 3 out of 5 stars

Had confirmation to pick up my U Haul trailer at a specific address, but when I arrived the trailer was not there and was told to travel to the main office in Dartmouth. This changed my schedule and reduced my time I had to use the trailer. I did return the trailer to the agreed destination when I made my reservation. I received a phone call later in the day suggesting I should have returned the trailer to the Dartmouth office. Do to my verbal arrangement with U Haul sales agent at time of booking, I returned the trailer to where I should have picked it up and do schedule I was unable to return to the Dartmouth store. I think U Haul should strive harder to have there products at the destination that's arranged at booking time. When customers rent your product, time would be of up most importance. Sales agents at the Dartmouth office where friendly and helpful. Thank you.

Simon S. on 5/5/2015
Rating: 5 out of 5 stars

Excellent Service particularly from Tracey, the manager. A well-run business

derrick H. on 5/4/2015
Rating: 4 out of 5 stars

Customer did not leave a comment.

CATHERINE K. on 5/4/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

Todd L. on 5/4/2015
Rating: 4 out of 5 stars

Customer did not leave a comment.

KERI M. on 5/4/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

Jeff M. on 5/4/2015
Rating: 5 out of 5 stars

The staff was very friendly, and service was quick and professional. I was very impressed!

REBEKAH B. on 5/4/2015
Rating: 4 out of 5 stars

Customer did not leave a comment.

Ainsley B. on 5/4/2015
Rating: 4 out of 5 stars

Customer did not leave a comment.

PETER T. on 5/4/2015
Rating: 3 out of 5 stars

Equipment well maintained interior of trailer was a bit dirty and wet.

jason d. on 5/4/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

PAT M. on 5/3/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

VERNON C. on 5/3/2015
Rating: 4 out of 5 stars

Customer did not leave a comment.

SAM E. on 5/3/2015
Rating: 4 out of 5 stars

Customer did not leave a comment.

NICOLAS D. on 5/3/2015
Rating: 4 out of 5 stars

Customer did not leave a comment.

SAGAR J. on 5/3/2015
Rating: 1 out of 5 stars

I had made a reservation, and when I arrived someone told me to sign one paper quickly To get the car. I was not informed that about the 15$ insurance in any way and I would have declined it. As far as I'm concerned you folks owe me 15$

LISA B. on 5/3/2015
Rating: 5 out of 5 stars

The only thing that I didn't like was, I reserved my truck online and when they sent me a message where and what time I wanted it, the time wasn't right and they didn't have that size truck for me. Got a much bigger one but I will say they gave it to me for the price of the smaller truck so this is why I continue to use your service. Will be again in July in NL. Thanks

doug g. on 5/2/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

CINDY H. on 5/2/2015
Rating: 5 out of 5 stars

The man who helped us check in for our reserved truck was excellent. He was efficient and pleasant to deal with. The young man who checked us out when we brought back the truck was also efficient and pleasant and had us on our way in no time. Great service.Thanks

TARA H. on 5/2/2015
Rating: 4 out of 5 stars

Great customer service

lee b. on 5/2/2015
Rating: 5 out of 5 stars

Super service by very friendly and knowledgeable staff. A very positive experience.

RICHARD K. on 5/2/2015
Rating: 5 out of 5 stars

everything was perfect

TYLER V. on 5/2/2015
Rating: 4 out of 5 stars

Experience was great. I was great to see you guys have all the technology in place to facilitate a smooth and speedy transaction when picking up and returning the truck. Thanks.

BOB M. on 5/1/2015
Rating: 5 out of 5 stars

I forgot my 7 round to 4 flat plug adapter at home. I had to buy one, total $14.89. Company should of loaned me one or charged a small amount to rent one. Now I have two. Every cent counts.This would of been good PR. Staff is very friendly.

DAN B. on 5/1/2015
Rating: 5 out of 5 stars

Great service on both pickup and drop off. would suggest to friends.

Hilario L. on 5/1/2015
Rating: 5 out of 5 stars

It is perfect the service

SCOTT F. on 5/1/2015
Rating: 2 out of 5 stars

Was supposed to pick up equipment in Bedford, NS but not available so i had to go to Dartmouth. Location was out of my way and slow. No compensation given for my inconvenience. Waste of my time!!!

bill h. on 5/1/2015
Rating: 4 out of 5 stars

Customer did not leave a comment.

andrea f. on 5/1/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

ZAINAD A. on 5/1/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

BOB H. on 4/30/2015
Rating: 4 out of 5 stars

Customer did not leave a comment.

Mark S. on 4/30/2015
Rating: 4 out of 5 stars

Nothing really they were quick getting me set up this morning with the truck the waiting was minimal.

LYNNE K. on 4/30/2015
Rating: 1 out of 5 stars

Your staff member is rude and does not know company policies and was demanding money now or 30.00 charge. No receipt just cash now! Is this how you pay your staff as he made me feel like I stole his money right out of his pocket. I will NEVER EVER RECOMMEND U-HAUL.

WESLEY T J. on 4/30/2015
Rating: 2 out of 5 stars

Your online booking/reservation is a sham. Why would you confirm a reservation at a specific location when it can be changed on a whim without alerting you? For example, I booked well in advance (almost two months) at a location convenient for me only to have someone call me two days before my pickup to tell me the location had changed and not only that, whereas I had reserved a truck for 24hrs, I was informed that I could use one for 8 hours!!! WTF!!!?? Deeply deeply dissatisfied. After finding this out, I looked up my old booking confirmation (which apparently counts for nothing) and clicked through to the site, and there, lo and behold is the disclaimer "subject to availability". Well, what's the point of reserving at all if it's "subject to availability"? Luckily, when I arrived to pick up the 10' truck that I was only scheduled to have for 8 hours, I got a 'free upgrade' to a 17' truck which I was able to keep for 24 hours. I'm still imagining the insanity that would have ensued had I only been able to keep a truck for 8... how the hell did you know I wasn't driving 5 hours away to pick something up?? The staff at Windmill Road were courteous and helpful, but your online booking system is a sham.

IAN K on 4/30/2015
Rating: 2 out of 5 stars

Was told it would not be a problem to extend my storage for a couple days longer. When I tried to PAY for 3 more days I was told that it would cost me an entire month. Bad customer service.

MIKE M. on 4/30/2015
Rating: 3 out of 5 stars

Reservation was not immdeiately found in the system

lucien c. on 4/29/2015
Rating: 4 out of 5 stars

Customer did not leave a comment.

JULIE L. on 4/29/2015
Rating: 4 out of 5 stars

Very professional and efficien operationt. Excellent personable staff

PIA G. on 4/29/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

SIMON A. on 4/29/2015
Rating: 5 out of 5 stars

Not sure it's the East Coast part, but very friendly!!

Jason L. on 4/29/2015
Rating: 1 out of 5 stars

The truck had not been swept from previous client and we had to clean it before using it. Upon returning the associate tried to say that we had not put enough fuel in and was 1/16 below what was in it when we left. They tried to charge $25 for that fee. I stated it was not low based on the miles traveled and fuel put in. After a few minutes the associate grabbed the paper and scribbled something on it while telling his coworker they would change it to the next customer.... Overall we got moved but their service was not very friendly.

JULIE H. on 4/29/2015
Rating: 5 out of 5 stars

Since I live in Halifax and don't own a car, the Windmill road location was a bit out of the way. But I rented my van in the morning (very last minute) and was able to pick it up right away. The staff was great so that made up for the inconvenience of my travel. Thanks!

AMANDA B. on 4/29/2015
Rating: 5 out of 5 stars

They were really busy on Sunday morning, so it took us 45 minutes to get to through the lineup, but other than that everything went great! When we brought the trailer back to the yard, the guy in the yard was able to receive the trailer on his phone and send me a receipt to my email. It made the whole experience quick and easy. the prices were definitely good as well! I would recommend to others as long as you book ahead and prepare to wait in line for a pickup near the end of the month.

laszlo b. on 4/28/2015
Rating: 3 out of 5 stars

Customer did not leave a comment.

MELINDA R. on 4/28/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

STEPHEN R. on 4/28/2015
Rating: 4 out of 5 stars

Customer did not leave a comment.

Hannah F. on 4/28/2015
Rating: 5 out of 5 stars

Taylor was super helpful and had great customer service.

randy a. on 4/28/2015
Rating: 3 out of 5 stars

Good customer service - especially the yard guy who made the vehicle ready for us. And upon return he processed our paperwork from his phone and we were in and out. However there was no "walk around" inspection at either end of the experience - likely not a concern as it was missed at both ends! And the truck was in need of a wipe down on the inside as there were obvious coffee stains and dirt on the dash. All in all a good experience.

CARRIE A. on 4/28/2015
Rating: 3 out of 5 stars

The line up was insane. I had a man butt to the front of the line and he was helped before me even after I had said I was next. There was at least 15 people ahead of me when I got there, I had to wait so he should have too. I booked my truck over 1 month before my moving date yet I still had to have a 26 foot truck compared to the 10 foot that i had wanted. I only needed the truck for one day however still charged for the 2 days. It was a very unpleasant experience and uhaul will be my last choice going forward. The uhaul was also double the price of other companies.

MATTHEW B. on 4/28/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

Ziv M. on 4/28/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

JEAN D. on 4/28/2015
Rating: 5 out of 5 stars

Your doing everything great

Frank K. on 4/28/2015
Rating: 5 out of 5 stars

Good experience.

RICHARD H. on 4/27/2015
Rating: 5 out of 5 stars

Great service!

CAROLINE B on 4/27/2015
Rating: 5 out of 5 stars

it was great

JANICE G. on 4/27/2015
Rating: 3 out of 5 stars

It was frustrating to wait in line when there was only one person on the desk and the other person phoning people to check on reservations. I thought the phone calling could have waited.

John C. on 4/27/2015
Rating: 4 out of 5 stars

Customer did not leave a comment.

WAYNE D. on 4/27/2015
Rating: 5 out of 5 stars

Extremely courteous and accommodating with everything we needed, including required changes.

Peter C. on 4/27/2015
Rating: 5 out of 5 stars

The staff at the Windmill Road location were friendly, helpful and efficient even though it was obviously a very busy day for them.

DAVID D. on 4/27/2015
Rating: 5 out of 5 stars

Trailer dimensions were as ordered but because of the door opening a queen bed would not fit inside as suggested. This was a definite inconveinience! The door opening size should be notted in the specs!!

ALANA S. on 4/27/2015
Rating: 3 out of 5 stars

I booked online with U-haul four days in advance and requested a 17 ft truck. When we arrived at pick up time the reservation they had was for a 15 ft, I showed him my confirmation and he could not explain. They did not have a 17 ft truck for us and offered us a 15 ft but it would need to be back first thing in the morning. This was no good for us as we needed to move first thing in the morning and would need the truck for the day. He then offered us a 15 ft for the morning for 2 hrs. Who moves in 2 hrs! We rented with the expectation that we could have the truck for 24 hrs. He said that's true but depends on other bookings. Web site did nospecify we had a time limit. I asked do you have a bigger truck than 15 ft that we could have, he said 26 but it would need to be back early as another customer would be expecting it. I said we are customers and we are standing here right now and I've been promised a truck that isn't here. I said that he should be more concerned with the customer in front of him. All he could do was blame the Web site and speak as if it was a separate entity. U-haul is U-haul Web site or store front it is the same. If there is a problem with the Web site as he claims then it needs to be fixed. I asked him about other U-haul outlets in the area and he said I would have to go check. I'm pretty sure if you have a company and it has fallen short for a customer you would want to do what you can to keep their business. I feel that he should have taken the time to make 2 phone calls and ask if one of U-hauls outlets had a truck for us. In the end we took a 26ft truck for the price of the 15ft. Wow $10 considering we now have to pay 20 percent more for gas in a bigger truck we did not need and our travel was more than 100km each way. Overall disappointed in the service from U-haul! Alana Sampson

Ralph C. on 4/27/2015
Rating: 4 out of 5 stars

very polite employees. fast transaction.

MERVIN G. on 4/27/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

Richard C. on 4/26/2015
Rating: 4 out of 5 stars

Customer did not leave a comment.

LISA M. on 4/26/2015
Rating: 4 out of 5 stars

Really long wait to pick up equipment, rental was for 6 hours, 45 minutes of that was spent waiting in the line ups.

ALEX R. on 4/26/2015
Rating: 5 out of 5 stars

For out of town moves ensure a lock is provided.

Steven F. on 4/26/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

Jim E. on 4/26/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

RABIE K. on 4/26/2015
Rating: 4 out of 5 stars

Customer did not leave a comment.

Mike L. on 4/26/2015
Rating: 4 out of 5 stars

Customer did not leave a comment.

JOHN Z. on 4/26/2015
Rating: 4 out of 5 stars

Newer vehicles made available

JAMES D. on 4/25/2015
Rating: 5 out of 5 stars

Great service

SHELLY P. on 4/25/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

HOLLY H on 4/25/2015
Rating: 1 out of 5 stars

terrrible

Hermen V. on 4/24/2015
Rating: 4 out of 5 stars

This location had all the equipment I needed at a momments notice. Clean and effective equipment. Staff were very friendly and knowledgeable, especially yard staff who work with and clean the eequipment. Costumer service was good, despite long lines. My only recommendation would be to acknowledge costumers in lineup.

KURT C. on 4/23/2015
Rating: 2 out of 5 stars

I was double-billed, then charges reversed incorrectly, then that was corrected, and now charged a completely different amount. Very unprofessional. I wish I never shared my Visa with them. I will never use uHaul again and recommend others to stay away.

john m. on 4/23/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

JAMES H. on 4/22/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

SCOTT M. on 4/22/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

JEFF S. on 4/21/2015
Rating: 5 out of 5 stars

Service was great but as soon as I gave you my email I started to receive spam so I am thinking you sell email addresses for the purpose of advertising

WILLIAM C. on 4/21/2015
Rating: 4 out of 5 stars

Customer did not leave a comment.

STEPHEN C. on 4/21/2015
Rating: 1 out of 5 stars

Poor service charged for fuel service charge outside agreement. Manager was rude and unprofeassional

STEVEN T. on 4/21/2015
Rating: 5 out of 5 stars

Only thing I would highly recommend is that UHaul either equip each unit with a 4 plug flat to a 7 prong adapter or notify customer they are rquired ! I was told by phone I wouldn't require nothing however when I went to power up the trailer this is when I realized what was needed. I am an hour and half from UHaul where I picked up the truck and closest place that had one was Canadian Tire almost an hour away! That made for an hours driving with no lights ! Not good if I'd been stopped by the RCMP ! Other than that everything was great !

JOSEPH L. on 4/21/2015
Rating: 5 out of 5 stars

The staff were very helpful and friendly. Very nice to deal with. Thanks

ADRIENNE S on 4/20/2015
Rating: 3 out of 5 stars

Late fee twice,could not get reversed.Poor client service.Lots of mouse/rat droppings in unit but furniture not damaged.Controlled as best you can?Otherwise the facility was clean and well maintained.

KONYON J. on 4/20/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

PAULA H. on 4/19/2015
Rating: 4 out of 5 stars

Very busy. I waited in line for 40 minutes. You need more staff. The clerk at the front counter was apologetic and friendly.

roger g. on 4/19/2015
Rating: 3 out of 5 stars

more clerks when picking up rental in morning to avoid long line up

THOMAS G. on 4/19/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

MIKE V. on 4/19/2015
Rating: 4 out of 5 stars

Customer did not leave a comment.

megan t. on 4/19/2015
Rating: 4 out of 5 stars

The check-in process was a bit slow, but the staff were friendly and lively:)

yi h. on 4/19/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

Bruce O. on 4/18/2015
Rating: 4 out of 5 stars

Customer did not leave a comment.

MOHAMMAD A. on 4/18/2015
Rating: 5 out of 5 stars

I like the service it very helpful keep going you guys are awesome ...

JAY K. on 4/18/2015
Rating: 2 out of 5 stars

Service desk has way too much stuff in front of it! No real drive from members at the service desk. And also get some lighter car that disperses the load onto the trailer better.

STEPHEN M. on 4/18/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

MARY T. on 4/18/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

Cameron M. on 4/18/2015
Rating: 5 out of 5 stars

Service was excellent!!

ALAN H. on 4/17/2015
Rating: 5 out of 5 stars

Outstanding service

BILL B. on 4/17/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

Amy W. on 4/16/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

Louis B. on 4/14/2015
Rating: 3 out of 5 stars

I ran into difficulty getting back on time as was dropping off recycling which took longer than expected due to large line up. Was roughly 1 1/2 hours late and charged for additional 24 hrs + insurance + dolly rental. Was in uhaul parking lot when called to see if I was returning. Essentially doubled the bill - no partial surcharges. Rented many times and before discussed/granted extension without surcharge prior to return. Not this time. Not very happy.

GARY D. on 4/14/2015
Rating: 1 out of 5 stars

rented from here before and it was good. This time was the worse time to date was not pleased at all It would have to be the last place on earth before I would go there again!!!!

PATRICK S. on 4/13/2015
Rating: 4 out of 5 stars

Customer did not leave a comment.

ryan s. on 4/13/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

DAVID M. on 4/13/2015
Rating: 3 out of 5 stars

due to moving a long distance I ended up 2 hours over due for the return of the truck. I understood that I would have to pay the extended day cost as a penalty but to add more money for insurance I feel was not justified and the end result was I was charged 75 dollars which I feel was too much. In the future you should just charge the day and as the insurance was already paid for it didn't expire.

Lyndsay S. on 4/13/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

Matthew B. on 4/13/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

DAVINIA W. on 4/12/2015
Rating: 5 out of 5 stars

Great service! I will be back for sure if I need to move again. It would be nice if you guys can drop off or pick up your customers.

LISA M. on 4/12/2015
Rating: 3 out of 5 stars

Very expensive

GILLIAN L. on 4/12/2015
Rating: 4 out of 5 stars

I think it should be made clear on the website that only certain locations will provide trucks - it advertises locations that were closer to me and then required me to pick it up and pay the mileage to drive it to and from Dartmouth. Other than that the service was great.

marta m. on 4/10/2015
Rating: 5 out of 5 stars

vehicle and service was perfect.

SHELDON G. on 4/9/2015
Rating: 3 out of 5 stars

Reserved a truck two weeks in advance only to get a call from a uhaul rep the day before my big move saying we have no truck for you at this location or any of surrounding locations,but what we can do is rent you a local truck ...at more expense of course. I had to take the local truck due to moving obligations and returned the truck two hours late only to get charged another day rental, i spoke to one of your sales reps about this and he said there is nothing he could do...bullshit. I told him i want a credit for the extra fuel i put in the truck then and he said uhaul does not do this ,how surprising!!! So what the hell is a the reservation for ? I had booked people to help me that day that i move and uhaul does not have a truck for me even though i reserved it in advance. I am certainly not happy with uhaul and will spread the word to take your business with another truck rental company. I paid an extra day,more Km, more fuel because i could not pick up a truck where i booked it . Uhaul should have given me a break with something instead of a big money grab..overall very dissappointed

matthew s. on 4/8/2015
Rating: 1 out of 5 stars

Way to expensive I had a truck for 3 hours and it was over $90. Would have saved money going somewhere else

Andrew C. on 4/8/2015
Rating: 1 out of 5 stars

Worst customer service know to man! Second time using uhaul and had issue both times. Will never use again and will never recommend!

NEIL W on 4/8/2015
Rating: 1 out of 5 stars

I was very upset when u tired to rent a pickup truck or van and they wouldn`t give me one and was very mean because I didn`t have a credit card!!!!

chris t. on 4/7/2015
Rating: 3 out of 5 stars

I was billed incorrectly.

MALCOLM C. on 4/7/2015
Rating: 5 out of 5 stars

The truck has a low idle setting and thus the steering at low speeds was very heavy. Very efficient and knowledgeable crew. Excellent in connecting and directing for the trailer connections.

JOSEPH M. on 4/7/2015
Rating: 4 out of 5 stars

Trailers should be better cleaned and inspected. The first trailer I hooked up to my van had non-functioning wiring. The second trailer that I hooked up had good wiring but had a lot of rocks in the trailer bed.

PAULA S. on 4/7/2015
Rating: 5 out of 5 stars

excellent staff! Friendly and very helpful!

bill b. on 4/7/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

DAVID C. on 4/7/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

JOHN B. on 4/6/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

Frank D. on 4/6/2015
Rating: 4 out of 5 stars

Customer did not leave a comment.

ROBERT P. on 4/6/2015
Rating: 5 out of 5 stars

Customer did not leave a comment.

BETH C. on 4/6/2015
Rating: 5 out of 5 stars

It was a fast, easy process with pleasant and helpful staff.

PASCALE L. on 4/6/2015
Rating: 4 out of 5 stars

Have more staff on hand to lessen wait times

ALLAN G. on 4/5/2015
Rating: 5 out of 5 stars

The vehicle either had summer or all season tires, and it was snowing that day. There were several times at very low speeds where the van was almost uncontrollable. I will no longer rent from you during winter months if the trucks are not going to have winter tires. It is VERY dangerous to let people take unfamiliar, heavy vehicles out in poor winter conditions without proper tires. In fact, there wasn't even a snow brush / ice scraper in the truck.

CODY B. on 4/5/2015
Rating: 5 out of 5 stars

Staff was great, friendly, knowledgeable and able to adapt to my changing schedule on the fly. Truck was great, easy to load and exactly what they offered. I will be using uHaul Windmill road for any and all moves in the future!

ALAINA J. on 4/3/2015
Rating: 2 out of 5 stars

Customer did not leave a comment.

CARL C. on 4/2/2015
Rating: 5 out of 5 stars

Upgraded to a large Uhaul. All Season tires DO NOT WORK IN SNOW/ ICE CONDITIONS. We were stuck several times trying to get out of the storage facility in NB. If we had had to travel on icy/ snowy roads, it would have been very hazardous with this vehicle with all season tires.

PHIL T. on 4/2/2015
Rating: 1 out of 5 stars

Bad service

BARBARA R. on 4/2/2015
Rating: 1 out of 5 stars

Commit to reservations made on line for the vehicle that customer reserves and stop jerking them around and keep changing place of pick up and giving them a larger vehicle than what they need. I felt like I was on a roller coaster ride with this company! Also the vehicle had bald tires and this concern is quite common with this company! VERY Disappointing!

SHERRY F. on 4/2/2015
Rating: 1 out of 5 stars

I will never rent from Uhaul again and I will be sure to tell everyone I know to never use this company

ASHLEY R. on 4/1/2015
Rating: 3 out of 5 stars

When you order a truck it should be available for the day and time you requested.

hollie p. on 3/31/2015
Rating: 5 out of 5 stars

I personally would never rent a truck again because it was snowing and we couldn't get it up a hill took 7 hours and messed up our whole moving plan.

grant s. on 3/31/2015
Rating: 5 out of 5 stars

First time using uhaul. Very pleased. Planning to use them again this summer

Abdullah A. on 3/30/2015
Rating: 1 out of 5 stars

Polite people and people who know their duties and get them done.

ORAN G. on 3/30/2015
Rating: 4 out of 5 stars

Customer did not leave a comment.

gonzalo a. on 3/30/2015
Rating: 5 out of 5 stars

I have not problems, although at the time to pick up the truck the uhaul agents were busy they were very thorough and polite. I am happy with the service I had.

DAN B. on 3/30/2015
Rating: 4 out of 5 stars

Customer did not leave a comment.

CHRIS C on 3/13/2015
Rating: 4 out of 5 stars

Helpful staff, friendly

ROBERT B on 3/10/2015
Rating: 5 out of 5 stars

very very good

BILL B on 3/10/2015
Rating: 5 out of 5 stars

I had three people ensure the unit was ready, my informaltion was taken quickly and was given a facility map with all the details unit number etc

TAMMY W on 2/26/2015
Rating: 5 out of 5 stars

My experience was excellent as always. The staff at this location go above and beyond, as always. Every contact with this store turns out positive.

LAURIE H on 2/22/2015
Rating: 4 out of 5 stars

Service was timely and efficient. Staff was well informed and friendly.

AMANDA D on 2/21/2015
Rating: 5 out of 5 stars

The staff was great here each time I went in! My Only Suggestion would be to clear the access to the storage units better. I got stuck in the snow in your lot with your uhaul :/

DIANA Q on 2/13/2015
Rating: 5 out of 5 stars

I rented a truck and a storage locker . The staff was knowledgable , helpful and efficient .

ANDREW C on 2/6/2015
Rating: 4 out of 5 stars

Friendly staff provided excellent service in a quick and efficient manner.

JESUS P on 1/21/2015
Rating: 4 out of 5 stars

My alarm did not work since day one but no one knew , that was one of the main reasons I rented there because of the alamed unit advertising

CHERIE H on 12/22/2014
Rating: 5 out of 5 stars

Perfect service...at a stressful time

CHARLA W on 12/3/2014
Rating: 2 out of 5 stars

Could not reach the office my telephone. Always sent to the call centre, in another city/country. Also could not pay vi computer banking.

JONATHAN M on 11/12/2014
Rating: 5 out of 5 stars

Sud was extremely helpful, experience, polite, professional and we both observed the moment of silence at 11am in Honourable of the falling heroes.

ROBERT B on 11/5/2014
Rating: 5 out of 5 stars

the customer service was excellent

MORRISO C on 10/26/2014
Rating: 5 out of 5 stars

Great job Dartmouth, all the people were very helpful. Moe

MICHELLE P on 9/28/2014
Rating: 3 out of 5 stars

Tried to call the general manager but no response. Facility was great.

KRISTA I on 9/20/2014
Rating: 3 out of 5 stars

I received absolutely no customer service in fact the staff were rude and incompetent. I would love to enlighten you on my experience but you do not allow enough characters! Terrible service

TAYLOR C on 9/3/2014
Rating: 1 out of 5 stars

Communication needs to be addressed. A very unpleasant moving experience with a lot of wasted time that could have been avoided.

DANIEL R on 8/28/2014
Rating: 2 out of 5 stars

N/a

NIKKI T on 8/7/2014
Rating: 5 out of 5 stars

the customer service was excellent

JONATHAN W on 8/1/2014
Rating: 3 out of 5 stars

Everything was great until we were charged for our unit despite emptying and notifying them. As of today I`ve yet to hear anything despite speaking with Customer service.

HOLLY C on 7/21/2014
Rating: 4 out of 5 stars

Access card readers are placed in very dangerous spots on a steep hill. Not easily accessible.

JAMES J on 7/18/2014
Rating: 4 out of 5 stars

Overall a good experience.

GERALD M on 7/15/2014
Rating: 4 out of 5 stars

upon return of the rental truck - the gas was an issue. I traveled 12 miles and ended up putting $35 of gas in the vehicle. I`d recommend changing your vehicle policy to returning on a full tank

TASHA D on 7/10/2014
Rating: 4 out of 5 stars

The staff was very helpful. My only complaint is that I had to purchase a lock from U-haul for the storage unit. If I have to use your lock, I`d be happier if that was just included in the price.

ROGER W on 7/2/2014
Rating: 4 out of 5 stars

A very well maintained and managed facility that I have used once before in my time living in the Nova Scotia area. I wouldn`t hesitate to recommend or use this facility again in the future

RYAN B on 7/1/2014
Rating: 5 out of 5 stars

Excellent service with no complaints

VIRGINIA B on 6/21/2014
Rating: 4 out of 5 stars

Very clean and safe.

JOHN L on 6/8/2014
Rating: 5 out of 5 stars

Friendly staff, easy access to storage unit.

RACHAEL W on 5/19/2014
Rating: 5 out of 5 stars

Amazing customer service.

HEATHER B on 5/17/2014
Rating: 5 out of 5 stars

Excellent on the customer service..... would of liked a longer time in which to access unit.....other then that I`ll be back!! Big thank you to all the staff !!

WENDY S on 5/8/2014
Rating: 3 out of 5 stars

The very first time I drove up to my storage there were 2 men in their outside unit smoking drugs and drinking beer.

CHARITY LEE S on 5/2/2014
Rating: 4 out of 5 stars

had a few issue with paper work mix ups but the satff was wonderful in helping.

RICK C on 5/2/2014
Rating: 5 out of 5 stars

The staff were a pleasure to deal with, even though I wasn`t keen on having to purchase a `special` lock.....

JOCELYN C on 4/26/2014
Rating: 4 out of 5 stars

bathroom filthy

DON S on 4/24/2014
Rating: 3 out of 5 stars

TERRIBLE EXPERIENCE not enough characters to write what happend.

NATASHA C on 4/8/2014
Rating: 4 out of 5 stars

Over all was good but I was in hurry and the attendant took forever with the customer ahead of me an the two others that were there didnt offer help.

DAVID B on 4/1/2014
Rating: 5 out of 5 stars

Excellent experiance with U-Haul in Darmouth. Thank you Tracy and team.

EDWARD F on 3/19/2014
Rating: 5 out of 5 stars

Very friendly staff, very clean units well maintained

DAVID B on 3/2/2014
Rating: 5 out of 5 stars

Staff were awesome. Couldn`t have gone any smoother. Thanks Dartmouth U-Haul. This was a great experiance and the only company to work with in my opinion. Best regards. David Bell.

CARLA B on 3/1/2014
Rating: 5 out of 5 stars

Perfect!!!!

TRICIA W on 1/19/2014
Rating: 5 out of 5 stars

awesome customer service!

HEATHER B on 1/16/2014
Rating: 5 out of 5 stars

Thanks for the great customer service!! As well going beyond the call of duty staff staying beyond the closing hours to accommodate us with our storage needs. Thank you!!

LAURA M on 1/3/2014
Rating: 5 out of 5 stars

The two agents we dealt with were both very friendly and informative. Great experience!

TODD D on 12/22/2013
Rating: 5 out of 5 stars

No problems staff was great, and storage area dry and super clean.. A+++

DOUGLAS D on 12/21/2013
Rating: 5 out of 5 stars

Service was great and very helpful.

DONALD C on 12/19/2013
Rating: 4 out of 5 stars

Had no problems every thing was great people where nice.

LOUISE T on 12/4/2013
Rating: 5 out of 5 stars

They were helpful and curteous. ...

BARBARA B on 11/28/2013
Rating: 4 out of 5 stars

I used a different storage facility once and had a bad experience. I will never venture away from UHaul again. Consistently great service and friendly staff. Thank you!

LEE-ANNE B on 11/25/2013
Rating: 4 out of 5 stars

the door to the facility was not locked

CHRISTOPHER MAT H on 11/19/2013
Rating: 5 out of 5 stars

The U-Haul staff in both Vancouver and Halifax were excellent, especially Ashley Foreman in Vancouver who made my crazy move-out day run really smoothly. Really great job, thanks everyone! -Matt

DENNIS K on 11/9/2013
Rating: 5 out of 5 stars

It was a pleasure being part of the family for the few years, thanks for everything.

TIMOTHY H on 11/6/2013
Rating: 5 out of 5 stars

Needed to get there after 8 pm but wasn`t open

TRACY K on 11/1/2013
Rating: 1 out of 5 stars

not happy with my service at all!

SANDRA J on 10/29/2013
Rating: 5 out of 5 stars

Tracey was awesome :

KEVIN R on 10/24/2013
Rating: 5 out of 5 stars

The staff and facilites were nothing short of outstanding. The staff was most helpful and courteous. Thank you so much for such the enjoyable experience. Kevin Richardson

CAROLINE S on 10/21/2013
Rating: 3 out of 5 stars

it was good

NADINE L on 10/8/2013
Rating: 4 out of 5 stars

Everything was great. However, you should be able to cancel partway through the month and get a pro-rated amount back, instead of paying for the whole month.

KEITH M on 10/6/2013
Rating: 5 out of 5 stars

We had a great experience at the Windmill Road Uhaul, in Dartmouth, NS. We will definitely go back to this location for all of our moving needs :

CARLA B on 9/29/2013
Rating: 4 out of 5 stars

Great!!!

BRANT D on 9/19/2013
Rating: 3 out of 5 stars

Great service friendly staff

ELIZABETH B on 9/17/2013
Rating: 5 out of 5 stars

Terrific sales people and wondeerful facilities!

ALEXANDER M on 9/14/2013
Rating: 5 out of 5 stars

Friendly professional staff who do their job well and go out of their way to be helpful.

CHLOE C on 9/13/2013
Rating: 4 out of 5 stars

Accommodating

AKRAM Z on 9/12/2013
Rating: 4 out of 5 stars

I`ve found the facility good,it helped me to move from Montreal to Darmouth, I am satisfied, it was reliable and comfortable, however the gas for the truck costs more than 500 CAN$ .

HEATHER H on 9/9/2013
Rating: 3 out of 5 stars

Staff were helpful but my bill had an error, I called 17X then drove to the shop.Calls were bumped to a call centre - pleasant but unable to resolve. Hire more staff at Windmill Rd.

DENISE F on 9/3/2013
Rating: 5 out of 5 stars

Great customer service!! Thank you to the staff-our move was made smooth. Denise Flynn

KIM W on 8/23/2013
Rating: 5 out of 5 stars

Excellent Thank You.....

BRANT D on 8/18/2013
Rating: 5 out of 5 stars

Sud was a great help as were the other associates at the store,Very helpful and polite, after a long drive andfeeling tired it was a refreshing experience. Thank you Brant Dyer

AKRAM Z on 8/15/2013
Rating: 4 out of 5 stars

The facility is reliable, confortable and well equiped nonetheles347 I had to pomp around 500 CAD of gaz during my trip from Montreal to Dartmouth NS.

KEN H on 8/14/2013
Rating: 3 out of 5 stars

latch faulty says Im open all the time, had to reset my card twice and Ive gotten a late payment notice I`ve had the unit less than a week.

CHRISTINE G on 8/10/2013
Rating: 3 out of 5 stars

All of the above plus more.

NATASHA R on 8/10/2013
Rating: 4 out of 5 stars

Dropped off our Ubox before the scheduled time which worked better for us. Helpful and friendly.

LARRY M on 8/7/2013
Rating: 5 out of 5 stars

Con Ward went above and beyond to help us out when we needed it!!! Thanks to all the U Haul staff at the Windmill Rd, Dartmouth location.

TAYLOR R on 8/4/2013
Rating: 2 out of 5 stars

Truck was there shortly after 12 return time n they decided they would charge me another day because it took an hour to unload and clean the truck out to return. Not impressed at all!!

KEN P on 8/1/2013
Rating: 3 out of 5 stars

Being charged 360%/annum late payment fee was completely ridiculous. this combined with the fact you were sending registered letters to my neighbour, I will NEVER, do business with Uhaul again

DOUG S on 7/16/2013
Rating: 3 out of 5 stars

Mold, mouse droppings. I was autobilled after we vacated the unit. I replied asking the charges be reversed. No response. PLEASE ADVISE ON THIS.

SEAN O on 7/2/2013
Rating: 3 out of 5 stars

Too many problems with the computer system. The delivery company was clueless. A tracking system should be used for peoples valuables. Late departure, overall unsatisfied with the service.

JAKE B on 6/30/2013
Rating: 1 out of 5 stars

Customer service at U-haul was the worst I`ve ever experienced. I was treated terribly, and will tell my friends and family so.

BRADLEY M on 6/26/2013
Rating: 4 out of 5 stars

Aside from the access not being 24 hrs, my only other complaint has to do with the website not allowing me to login to pay.

STEVEN D on 6/25/2013
Rating: 5 out of 5 stars

An excellent storage facility.

LISA J on 6/25/2013
Rating: 5 out of 5 stars

The facility and staff were excellent. I would definitely use uhaul again if needed and would also highly recommend to others.

CHAD W on 6/7/2013
Rating: 5 out of 5 stars

I was very impressed with the efficiency of service in Dartmouth. Tracey was particularly helpful and available when I needed answers to my questions. I’m very appreciative of the UBOX option.

CAROLYN M on 5/29/2013
Rating: 4 out of 5 stars

Facility seems understaffed. Staff friendly bot too busy for thorough service.

KEN P on 5/28/2013