U-Haul: Moving Help: Vcu Moves: Reviews

Overall rating:

Completed jobs: 237

Rick W. on 5/23/2013

Rating:

John and John D were excellent at what they do. They took extra steps to move my furniture in between rain drops. I will call them again for my next move. Great job guys.

Hunter M. on 5/21/2013

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Pros: Nice, showed up on time, and were willing to stay until the job was finished. Cons: Not the best movers. Dropped my belongings multiple times and broke at least one item.

Ashley M. on 5/21/2013

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Ran a little late, but once they got here, they worked very hard. Did an excellent job.

Vcu Moves response:

Sorry we were late Ashley. We get really busy on Saturdays. We will always try our best to arrive on time and usually do but we ran over on a couple jobs that day. Thanks for the review.

Charles S. on 5/20/2013

Rating:

Perfect move. I've moved 4 times in the last 5 years and this was the easiest by far.

Vcu Moves response:

We strive for excellence on every move. Great to here we out preformed your prior movers. Thanks. Gook luck.

Bhaumik P. on 5/15/2013

Rating:

did an excellent job

Vcu Moves response:

Thanks for the review.

Bhaumik P. on 5/15/2013

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Did arrive a bit late but after arriving they were efficienty in handling the move. a couple of furnitures had a few scraches but overall most funitures arrived in good condition.

Vcu Moves response:

Sorry we were late. We get really busy on Saturdays. We will always try our best to arrive on time and usually do but we ran over on a couple jobs that day. Thanks for the review.

Laurie C. on 5/10/2013

Rating:

Emailed to confirm the appointment & call on their way day of. Very organized, were careful with items and packed the truck like experts. As a single female I felt very comfortable. Will hire again!

Vcu Moves response:

Thanks for the great review Laurie. We look forward to your next move.

William I. on 5/4/2013

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Courteous, professional, hard workers. These guys were very good.

Vcu Moves response:

Thanks William. John and John work as a team. One of the best crews we have. Glad you liked the service. Good luck!

Joseph M. on 5/3/2013

Rating:

The guys did a good job handling some heavy pieces with just minor issues.

Vcu Moves response:

That was quite a move. Smart and experienced is all you need. Happy to help. Thanks Joe.

Kelvin F. on 5/1/2013

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Excellent work and very professional.

Vcu Moves response:

Thanks for the review Kelvin. Good luck.

Sarah C. on 4/29/2013

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VCU moves was great. Very easy to schedule and super flexible when my move date switched w/ only a few hours notice. They unloaded swiftly. So glad we used them! Made moving day much easier!

Vcu Moves response:

No problem. Generally we can switch thing around if the job is scheduled during the week. We re are happy you liked the service. Thanks for the review.

Dennis D. on 4/28/2013

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You guys were great! Very hardworking, and friendly. I will definately recommend you to anyone needing loading help. Thanks again guys!

Vcu Moves response:

Thanks Dennis. That what were here for. We are looking forward to the next move.

Kori F. on 4/25/2013

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Very quick and great help!

Kathryn H. on 4/17/2013

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Excellent service, professional. I would definitely use Jon and Sean again.

Vcu Moves response:

We apologize if there was a communication issue. We contact all our customers though email when the job is booked. We will also call immediately as well from now on. We were still early. Good luck!

Marie P. on 4/16/2013

Rating:

Our guys were great! We placed the order on short notice and they were able to help! They were on time, quick and were careful with our items. This is the second time we've used them and we will again

Vcu Moves response:

Any time. You hired the right movers for sure. Love the new place. Enjoy!

Shinya S. on 4/13/2013

Rating:

These guys are very fast and were excellent moving help for me. These two guys were completely ready and focused during the move and worked well as a team. I would use Vcu Moves again.

Vcu Moves response:

We are really trying to figure out if we have an ugly guy on the crew or if we are just too sweaty. Just kidding. It was our pleasure.Thanks for the review.

Jonathan D. on 4/6/2013

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Quick work. Finished quick. Helped me assemble the dresser.

Vcu Moves response:

We sure knocked that one out quick. We'll see you in 6 months for next move. Thanks.

Timothy C. on 3/28/2013

Rating:

Good job.

Vcu Moves response:

Thanks Tim. Good luck with the new business.

Timothy C. on 3/28/2013

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Good job.

Vcu Moves response:

Thanks Tim. Good luck.

Anne L. on 3/23/2013

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Jon and Trey were absolutely amazing - very careful with our furniture, and true professionals. They were on-time, and finished the job early! They listened to my needs and did an extraordinary job.

Vcu Moves response:

Thanks Anne. We really try to exceed our customers expectations every time. Good luck up there.

Charles S. on 3/20/2013

Rating:

It was raining when we unloaded the U-Haul truck. The VCU Moves team did a great job unloading items quickly to avoid getting the items wet. I highly recommend them.

Vcu Moves response:

Thanks for the reviews Charles. We are looking forward to your next move.

Michael G. on 3/11/2013

Rating:

The 2 young men that loaded our truck did a super job.They were timely and the truck was packed so well that the people that unloaded for us in North Carolina even commented on it.

Vcu Moves response:

Thanks for the review Michael. Glad to hear you liked the service. No one can pack a long distance truck better than us. Good luck in N.C.

L R. on 3/8/2013

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We weren't contacted as fast as I would have liked, they were on another job they were to do our job so they ran late (but they did call to let us know they would be late). We would use them again!

Vcu Moves response:

The best way contact us is through email. We are a very busy company and cannot always return your calls immediately due to long hours. Please send us an email to receive a 24 hr response. Thanks!

Jimmy L. on 3/3/2013

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The movers did a perfect job

Vcu Moves response:

Thanks for the review Jimmy. We love the kind words. Good luck!

Melissa O. on 2/28/2013

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Jon and Sean were awesome! We decided to use VCU Moves at the very last minute and thank goodness we did! They were prompt, professional and very efficient. Great job!

Vcu Moves response:

Thanks for the review Melissa!!! What great new house! Good luck. Hopefully you won't need us for a while.

Frederick T. on 2/25/2013

Rating:

Promptly and carefully moved items into the main floor and second floor. Would recommend and use again in the future.

Vcu Moves response:

Smart & experienced is what you were looking for and its what you got. We look forward to your next move. Thanks for the review.

William T. on 2/22/2013

Rating:

Mike and Trey were awesome! They worked quickly and efficiently and were very polite. Couldn't have asked for a better crew.

Vcu Moves response:

We are very lucky to have outstanding employees. Happy you liked the service. Good luck!!!

Carolyn C. on 2/17/2013

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They did an outstanding job!

Vcu Moves response:

Thanks for the review. Good luck!

Brandon L. on 2/16/2013

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Jon came and helped me move, was right on time and treated my things with care. Could never have done it without his help and organizational skills. I would highly recommend their services.

Vcu Moves response:

Glad to hear you liked the service. That truck was definatly packed to the maximum capacity. You hired the right movers. Thanks for the review.

Jeremy F. on 2/16/2013

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Very professional and quick

Vcu Moves response:

Thanks for the review Jeremy. Good luck!

Benjamin L. on 2/12/2013

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Though there was a miscommunication on the start date Jon and I worked out a solution. Jon was very dedicated to providing me with a top notch service which I happily received.

Vcu Moves response:

Thanks for the review Ben. I'm glad it worked out the way it did. We will always do our best to make sure our customers are taken care of.

Joan B. on 2/9/2013

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SUPER MOVERS!! John and Trey were in uniform, professional, courteous and careful. We really appreciated John's flexibility when we had to change our service time at the last minute. Thanks Vcu Moves!

Vcu Moves response:

Thanks Joan. Things happen while moving. We understand. We are here to make sure our end of your move is top notch and stress free for you. Glad you liked the service Loved the new house! Good luck!

MARIAH H. on 2/8/2013

Rating:

not happy workers were over an hour late. Though at least I was warned of a 45 minute delay the day before. The guys worked hard and did a great job overall. Thanks John (both of them) and Sean!

Vcu Moves response:

Thanks Mariah! We' ve been really busy on weekends. Sometimes we get booked for jobs that take longer. A lot of times people don t realize how much they have until it is moved, which can put us behind

Brandee V. on 2/6/2013

Rating:

Wow! They were amazing. Very efficient. Not a single item moved out of place for the entire 1100 mile move.

Vcu Moves response:

Thanks for the review. I don t think that 26' truck had 1 square inch that wasn t packed. Glad to hear you and all your items made it safley. Good luck in Kansas.

Michael F. on 2/6/2013

Rating:

Fast and hard working.

Vcu Moves response:

Thanks Mike.If we can t reach you by phone, an email is sent to the address provided everytime.We were really busy this past weekend but we will always be on time to provide our stellar service.

Robert W. on 2/5/2013

Rating:

They showed up on time and worked hard. They showed great respect towards our furniture and other items they helped move.

Vcu Moves response:

Thanks for the review Robert. I truly beleive our crews are the best in the business. We appreciate your business. Good luck!

John F. on 2/4/2013

Rating:

Sean and John showed up on time and worked nonstop until unloading was done. Both had great attitudes and handled everything with care. Highly recommend Vcu Moves!

Vcu Moves response:

Can't say enough good things about those guys. Glad we could help to complete another smooth move. Please call us if you need us next time.

Lamaas B. on 2/4/2013

Rating:

The movers didn't do a very good job. I had to assist with moving heavy furniture due to one of the movers inability to support his co-worker. In addition, I had to leave several pieces behind........

Vcu Moves response:

We were in constant contact?????.We are alway professional?????.The guys showed up in uniform?????.The guys showed up on time.We were short staffed and had an injured employee. Thanks for trashing us.

Pushpendra S. on 2/3/2013

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The crew was extremely careful in handling my stuff. I would highly recommend to anyone.

Vcu Moves response:

Thanks. We look forward to serving you on your next move.

Evelynn E. on 2/1/2013

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HIGHLY RECOMMEND!! Finding and working with VCU movers made the stress of moving from out of state easier. They kept us informed and were both personable and diligent workers upon arrival.

Vcu Moves response:

So happy to hear you liked the service. Thanks for the review.

James N. on 1/31/2013

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Friendly, on time, no problems at all.

Vcu Moves response:

Thanks James! If you need movers in the future we re here for you.

Lisa B. on 1/31/2013

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Excellent, efficient service. Very polite and careful with items.

Vcu Moves response:

We are really good at what we do. Happy you received perfect service. Enjoy your new home.

Jin Ah L. on 1/30/2013

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This is the best moving experience I've ever had! I strongly recommend VCU moves for anyone who needs movers. I used this company for two days of moving. Jon, Trey, John, and Mike are AMAZING!

Vcu Moves response:

Wow!! We love to hear this. It makes us want to work harder to make sure every customer has a stress free experience. We enjoyed the move. Thanks for review.

Timothy M. on 1/30/2013

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I would recommend these people to anyone needing help.

Lynette C. on 1/25/2013

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Excellent customer service help to make my moving experience with ease.

Vcu Moves response:

Thanks Lynette. After the 1st call, we find that when using email to communicate, nothing gets lost in translation. The moves are easy when everyone is on the same page.

Rebecca D. on 1/25/2013

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Will definitely use them again and will refer other people to them. Got the job done quickly. Thanks guys!

Vcu Moves response:

Thanks for the review. Good luck in your new home.

Jeffrey W. on 1/25/2013

Rating:

Very nice, efficient and respectful. They worked hard and did a great job! They knew what they were doing. Would definitely recommend them.

Vcu Moves response:

The larger truck loads are like a real life game of Operation/Tetris. Don't hit the walls inside the house and stack every square inch of the truck to maximize space. You got the right movers. Thanks.

Brenda L L. on 1/23/2013

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The guys did an outstanding job - thank you

Vcu Moves response:

Thanks Brenda. Good luck out west.

Penelope M. on 1/21/2013

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Sean & Trey were wonderful! They were so easy to work with and didnt waste anytime getting my stuff out the old place & into the new one. Will definetely use again on my move to Richmond!

Vcu Moves response:

Thats great to hear Penelope! They are a really solid team. We look forward to helping you on your next move.

Chris M. on 1/18/2013

Rating:

great work and didnt bang up the walls or corners

Vcu Moves response:

Welcome to Richmond! Thanks for the review.

Laura B. on 1/16/2013

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VCU moves were super easy to work with, and very quick to move all of my furniture. Great company.

Vcu Moves response:

Thank you for being so prepared! For such a gloomy day the move went really well. Enjoy your new apartment.

William M. on 1/13/2013

Rating:

I was extremely pleased with the 2 guys that helped us move. They went above and beyond my expectations. I even have a very heavy Tempurpedic bed which they did great with. Will def use again. Bill M

Vcu Moves response:

Thanks Bill. Trey and Sean are a great team. I hear nothing but good things back from everyone they work for. I'm happy to hear you were happy with the service.

valdez t. on 1/12/2013

Rating:

awesome

Vcu Moves response:

Thanks.

valdez t. on 1/12/2013

Rating:

awesome but late

Vcu Moves response:

Thanks for the review. Sometimes it's tough to get to everyone on time if your set up late afternoon.However we will always keep you informed of our progress on our prior jobs if we are late.

William D. on 1/8/2013

Rating:

They did a great job. We will use there services again next time.

Vcu Moves response:

We are rated #1 in over all performance for a reason! You'll get nothing but the best for a little less. Thanks!

Sukesh B. on 1/2/2013

Rating:

Jon and team has done a good job with unloading.

Vcu Moves response:

What an interesting unload! It doesn't take us long to figure out a solution to any problem with great team work. Glad we could help. Good luck!

Fancher M. on 12/29/2012

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Did a great job. Loaders were courteous, polite, and took care with furniture. They even helped me get a riding mower off the truck.

Vcu Moves response:

Thanks Mark. Enjoy your new home.

Rollin R. on 12/28/2012

Rating:

These movers were on time, experienced, efficeint, and professional. They followed directions well and handled the unloading of my belongings with the utmost of care. Highly recommended.

Vcu Moves response:

Thanks Rollin. We strive for excellence at each move. We realize we are only as good as our last 10 reviews so we WILL do whatever it takes to get the job done, so you can kick back and relax.

tanya s. on 12/22/2012

Rating:

Jon and his crew are awesome. They are fast effiecient and knowledgeable. I will uae them again and again. i would advice anyone who needs to move to use this company. i have used them twice.great

Vcu Moves response:

Let's hope you don't need us again for a while but we are always happy to help. Let's move one of your friends next time. Thanks for the great review. :)

Larry L. on 12/20/2012

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Wonderful help!

Vcu Moves response:

Any time. Every crew is experianced and smart. We will always go the extra mile to make sure you can relax. Thanks Larry.

kari t. on 12/20/2012

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Very smooth move...very efficient

Vcu Moves response:

Thanks for your Review Kari. Cheers!

Cindy B. on 12/18/2012

Rating:

wlll call on your services again Will tell other about your great serivce

Vcu Moves response:

Thanks for the review. It was a pleasure to have met you. Enjoy your new home.

Timothy W F. on 12/12/2012

Rating:

Friendly staff and knowledgeable on how to pack articles. They go out of their way to get the move completed.

Vcu Moves response:

Tim. We enjoyed the move! The ride to the mountains of SC was great! Your new house is amazing. If you need another long distance move, we'll be happy to help Have a great holiday!

Lauren K. on 12/10/2012

Rating:

The movers had a great personality. However,they are bad movers. They did not pack our belongings well in the truck and ruining a leather chair and broke a large antique chest. Manager was unhelpful.

Vcu Moves response:

Call the office, we will replace the items that were damaged. The mover was reprimanded and let go. We sincerley apologize. Our other movers are very efficiant.

zenda N. on 12/10/2012

Rating:

Very good service , would use them again.

Vcu Moves response:

Thanks Zenda! Enjoy your new home.

Jovonnie D. J. on 12/6/2012

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The overall job was a 3. Both workers Chris and Sean seem to be in a rush once their 2 hours were up. I still had belongings at my old address; however, Chris stated that I should get a relative to he

Vcu Moves response:

We threw out the option of an additional hour, you declined. Our main purpose to the get your items from point A to point B. We tried to accomodate you in the hours you booked.

Brian K. on 12/4/2012

Rating:

Shawn and Eric were outstanding. Extremely professional and polite. I would highly recommend this company! Thank you for all of your hard work and for saving my back!

Vcu Moves response:

So glad everything was great! We're here so you may relax :)

Laura H. on 12/3/2012

Rating:

They showed up early and did a great job! The guys were professional and nice; finished unloading half an hour early. They were careful with my antiques and very friendly. Would definitely use again.

Vcu Moves response:

Eric and Sean are or best movers!!! Thanks for the review

Christal H. on 12/1/2012

Rating:

With the exception of the movers coming a few minutes late, John was awesome in making sure everything went smoothly! Thanks!

Vcu Moves response:

Thanks for the great review, Pleasure doing business with you.

jennifer v. on 11/30/2012

Rating:

The guys were awesome. They were on time and ready to work. They moved quickly and were adept and very careful with my belongings! I will use them again and recommend them to everyone I know!

Vcu Moves response:

Thank you for the compliments. We look forward to helping you in the future!

Ryan T. on 11/30/2012

Rating:

Despite confirming our appointment 24 hours prior, the crew did not show up on time without an additional phone call.

Vcu Moves response:

We apologize for any inconvienence. There was an order before you that rolled over an hour. We will be more than happy to give you a discounted rate if you use our services in the future. Thanks again

Candace M. on 11/29/2012

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Great Service!! Will use again!!

Vcu Moves response:

Glad to hear it! Thank you for letting us service you.

Erica R. on 11/27/2012

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Came on time, with tools just in case they needed to dismantle any furniture. They dismantled my baby's crib moved it in and put it all together. my 4th promoters and they were great. Quick & easy.

Vcu Moves response:

Sit back, relax, and let us take care of your dirty work so you may enjoy your new home.

Kathryn L. D. on 11/27/2012

Rating:

Very Good Company. Very helpful and took care in making sure nothing was damaged and packed truck good. Thanks again for a job well done!!!

Vcu Moves response:

We thrive for your satisfaction and comfort. Thank you for the awesome review!

Philip P. on 11/26/2012

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Kept in contact via email and phone. Great service, highly recommend.

Vcu Moves response:

We really appreciated doing business with you. We will be more than happy to assist you anytime :)

Anna M. on 11/26/2012

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The two young men that helped me move were helpful, courteous and efficient (and patient and good-humored). I will not hesitate to recommend you to anyone. Thank you!

Vcu Moves response:

Thank you for the review Anna. We strive to be the best. I'm glad you liked the service.

Reba B. on 11/23/2012

Rating:

They did a great job and took good care of my furniture. I would definitely use them again.

Vcu Moves response:

We are really happy you liked the service. Our movers are the best!!!! Good luck.

Nancy C. on 11/19/2012

Rating:

These guys were very friendly and courteous, moved quickly and were a great value. They treated my belongings like their own. I would highly recommend them and will use them in the future.

Vcu Moves response:

Thanks Nancy! Enjoy your new home.

Kelly M. on 11/11/2012

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Great job, worked hard and very professional and courteous. Thanks!

Vcu Moves response:

We were happy to provide you with excellent service. Enjoy your new home.

Dameien H. on 11/8/2012

Rating:

Jon an his teammates were great!!! ??

Vcu Moves response:

Thanks Dameien. We are the Best in Richmond for a reason. Please call us if you need us in the future.

Thomas M. on 11/2/2012

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Great guys..hard workers...would use again...would highly recommend.

Vcu Moves response:

Thank you for your review. Good luck!

David K. on 10/29/2012

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These 2 men were outstanding, on time and moved everything quickly and efficiently. Could not have been more satisfied. Thank you.

Vcu Moves response:

Your welcome. If we can help you in the future, we will be happy to help again. Good luck in Washington.

Jason B. on 10/28/2012

Rating:

They did a great job and worked very hard the whole time.

Vcu Moves response:

Thanks for the review. We are happy to have helped.

Clayton B. on 10/25/2012

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The men were prompt and had accomplished their work on time, packing the truck for maximum utility. Easy to talk to and gentle with my things. They made me very comfortable. Would use them again.

Vcu Moves response:

We're happy to know that everything arrived safely! Good luck.

Yves L. on 10/14/2012

Rating:

After a late arrival due to an overbooking of 1 person (which was replaced by an other one) everything went fine. Great service from Eric and his partner. I will recommend VCU Move without a doubt.

Vcu Moves response:

We apologize for being late but we will never let you down. Thanks for the review.

Erin C. on 10/3/2012

Rating:

Great guys, showed up on time and were very professional. All our stuff arrived at the destination in good working order.

Vcu Moves response:

Happy to have helped you with a stress free move. Call us if you need us again.

Bradley S. on 9/30/2012

Rating:

John and his crew were fantastic. Efficient, careful, quick and very professional. I will definitely use them for my next move which will be coming up within the next six months.

Vcu Moves response:

Thanks Brad. Looking forward to your next move.

James F. on 9/23/2012

Rating:

Professional, courteous personnel. Good help.

Vcu Moves response:

Thanks for you review. Great house!

Maureen P. on 9/13/2012

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They we're great! Would definitely recommend!

Vcu Moves response:

Thanks for the review. We hope to help you again with all your future moves.

Katherine M. on 9/4/2012

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Movers were very good overall. They arrived late due the move scheduled earlier in the day but kept me informed of progress. Very courteous and handled goods.with care. Will recommend.

Vcu Moves response:

Thanks. Hope Williamsburg treats you well.

Elizabeth P. on 9/2/2012

Rating:

John and Eric were awesome movers. I can highly recommend them and will use their service again when the need arises.

Vcu Moves response:

That was a very interesting move. I'm glad we were able to help conquer the door and stairs. Enjoy your new home.

Carrie Lee P. on 8/28/2012

Rating:

John was in contact with me from New York to Virginia. He was prompt and business minded. They worked, well and quickly. They packed the truck so well, no breakage, no movement. Highly recommend them.

Vcu Moves response:

Was a pleasure to have met you and we wish you good luck in your new home.

Sarina S. on 8/20/2012

Rating:

Wasn't able to get in touch with this company in a timely manner, so I had to cancel and schedule with another company.

Vcu Moves response:

I apologize for the miscommunication. I hope we can be of service in the future.

Warren P. on 8/18/2012

Rating:

Arrived on time, did the job in less than exspected time... fast, efficiant, courtous, polite, and proffesional.... great Job !!!

Vcu Moves response:

Thank you for your review. I'm happy to hear you liked the service.

Jeffrey R. on 8/9/2012

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Very happy with the service. Movers stayed in touch-arrived on time, worked tirelessly in extreme heat-heavy furniture to third floor. Professional. Personable. Finished in half the time anticipated.

Johnathan D. on 8/7/2012

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Great Job, would recommend to others.

Scott P. on 8/6/2012

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Great Job. A lesser mover would not have fit all the stuff in the truck I rented. Stuff arrived in same shape as left. Credit to the profession. Fast and knowledgeable

upendra n p. on 8/5/2012

Rating:

it was o.k.

upendra n p. on 8/5/2012

Rating:

It wasO.k.

sarah s. on 8/2/2012

Rating:

I called them before they could call me, but from there communication was great. I even changed locations last minute and they were fine with it. Very fast.

Vcu Moves response:

Thanks for your review. It was a pleasure to have met you and we hope you enjoy your new home. If you need our services in the future we will be happy to help again. Good luck.

Deilia B. on 7/30/2012

Rating:

Extremely efficient; on-time; got the job done; courteous; & dependable w/a smile...

Vcu Moves response:

Thanks for your review. It was a pleasure to have met you and we hope you enjoy your new home. If you need our services in the future we will be happy to help again. Good luck.

mohan n. on 7/22/2012

Rating:

good.

Carolyn M. on 7/18/2012

Rating:

The 'helper' did not show, so John had to do the entire job by himself being careful, considerate, polite, and most of all, very professional. Job was completed in about an hour in extreme heat!

Vcu Moves response:

Thank you for your review. It was a pleasure working for you. I hope your enjoying your new home in Richmond.