DAVID G. on 5/21/2013
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Truck was clean, although brakes were very squeaky.
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Cynthia S. on 5/21/2013
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Jessica at the front desk was very knowledgable and efficient. She was very focused on making sure that I felt comfortable and confident in my decision to rent with U-Haul. She puts an excellent face on your company.
Sincerely,
Cynthia Shinazy
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RAY L. on 5/21/2013
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Had to change locations...
It was closer and easier to get the truck from RWC. Instead, I had to pay extra mileage to drive to Belmont!
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FRAZIER O. H. on 5/20/2013
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Danny was AWESOME! Very pleased with his personal touch, demeanor and assistance! Hope he'll be there and promoted for years to come - EXCELLENT customer service.
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JOHN P. on 5/19/2013
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I realize rules are rules but I came in at 60.4 miles...that upped my bill by 60 dollars...under 60 would have cut the bill...the person there clearly had no power to cut me a break...so prob lost recommendation and general good will
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John H. on 5/18/2013
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Excellent service, highly recommended.
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Richard S. on 5/13/2013
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Everybody was very friendly and helpful.
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ANDREI U. on 5/11/2013
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Not enough parking space on the street for night hours drop off. If there are already 2-3 trucks parked, you literally have no space to park
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TIMOTHY R. on 5/10/2013
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Mzke your invoices more clear. I understood that it was $19.95 for four hours, plus a certain mileage charge. The invoice claimed it was a set rental rate which with taxes came to over $103. Because I believe I drove over 75 miles, it is probably accurate, but the invoice should track the advertisement.
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FRANCIS H. on 5/6/2013
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Maintain the vehicle much better.The transmission was whining. There was a large sheet metal screw in the front tire, The sun-viser was missing. The door handles were very loose, &c.
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ALAN A. on 5/4/2013
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Don't make me wait until the day before to find out where to go to pick up the truck. Just let me get it wherever I choose when I reserve.
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LOUIS A. on 5/3/2013
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Personnel at lot very polite and helpful.
Counter rep seemed bored, not exactly going out of her way. C+.
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NANCY P. on 5/1/2013
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I had a major problem with the storage facility. The staff were very apathetic, and not helpful, and did not have good customer skills, for the most part. A few of the employees were very nice. There was no help with this confusing huge freight elevator! I had to call 911- the fire department- to help me out of this huge monster-because the U Haul employees would not answer the emergency alarm! I will make a complaint at U-haul corporate headquarters, and possibly talk to Cal OSHA! .
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KEN I. on 4/29/2013
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Two issues that I will mention, however the staff was reasonable and resolved the issues favorably. First, my online reservation stated that my rental was for 6 hours, when in fact it was for 3 days. This was going to be a major problem, but I was able to rent for the 3 days. I will mention that your staff was argumentative and was unwilling to find a resolution until I myself became very angry. Second, I noticed that the insurance coverage was added, when I specifically stated that I did not want coverage. The charges were reversed, however it sounds like a scam - I suggest you require a signature or endorsement if coverage is waived.
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LINDA A. on 4/29/2013
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Have more experienced people at the counter helping customers. I waited at the counter about 10 minutes before my transaction was completed. I don't know - it could have been the computer that was not working properly. All in all I had a very smooth transaction and picking up my truck.
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dan b. on 4/26/2013
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a little quicker check-in process
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JAMES H. on 4/26/2013
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More long-term parking would be helpful for day-long rentals.
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Andre A. on 4/25/2013
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Nothing!
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CHRIS G. on 4/22/2013
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truck had over 90,000 miles on it, super bumpy ride, not what one wants.
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JANUARY J. on 4/22/2013
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have someone check all items are included upon releasing equipment. i rented utility dolly and furniturr dolly but it was not included in th truck.
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WILLIAM S. on 4/19/2013
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Outside worker has poor manners.
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Richard E. on 4/16/2013
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Fast & friendly service
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frank b. on 4/16/2013
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lot attendant Alex was a great help answering my questions
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Alan H. on 4/15/2013
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I got to the counter and was told that. No trucks were available even though I had a reservation. I was told the online booking system didn't check in e Tory. Fortunately a truck was returned at the last minute.
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SHARON H. on 4/15/2013
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Thank you.
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