U-Haul called me the night before my rental to inform me they changed the "pick up location of my truck to a closer location." That simply was not true, it was five miles further. When I informed the rep on the phone, he said the truck I requested was not available at my selected location. I told him he should be honest and state that, then to try to tell me they changed it for my convenience.
Upon arrival at the new pick up location the clerk was complaining about working with U-Haul. She stated that your company is difficult to deal with, do not care about your customers or offices like hers. Her attitude was very poor, she lacked all professionalism. The truck was not clean on the inside or outside. I requested 36 moving pads, she was only able to provide me with 12. This experience with renting from you was not a positive one to say the least. I have used your services many times without any problems, I'm disappointed this one wasn't as positive as others in the past.