JOHN B. on 5/19/2013
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Good service.
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Nicholas A. on 5/14/2013
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Keep up the good work
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RICO A. on 5/13/2013
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I felt that we were being scammed a bit. When we returned the truck the gas was exactly where it was supposed to be if not a little more. They wanted to charge us a ridiculous fee without even discussing it with us. We spoke with the owner and he took care of it, but I'm afraid this may be a regular practice there.
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KRIS O. on 5/8/2013
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We were late in dropping truck off since we had to go to Riverside, instead of closer to where we live, in order to get a better rate. Also, I guess we went over the 100 extra miles that we were given due to the extra drive to the drop-off location. He did give us a bit of a break due to this inconvenience which was helpful.
We would definitely use U-Haul again should the need arise. Thank you
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PETER H. on 5/7/2013
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I always use this location as they are great!!
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RONALD S. on 5/6/2013
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keep up the good work.
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CYNTHIA R. on 5/4/2013
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Have customers purchase there items before they check out. We had to wait quite awhile because the customer decided to purchase a lot of extras in the store at the counter with only on person working the counter. I was charged an extra mile. There was an an adjustment when I checked the truck out but was not adjusted when I paid. I caught the error after I left. Wasn't worth going back to correct it.
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NICOLAS H. on 5/3/2013
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Quick, fast, easy. And the girl handling the truck return was polite, knowledgeable, and friendly.
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OSVALDO M. on 5/3/2013
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Thanks for you help
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BOB D. on 5/2/2013
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Took to long when returning the trailer had a long line of customers waiting to return equipment need to train staff on how to multitask let the customer park trailers and trucks in there return areas to speed the return process just give us the instruction and point us to the direction we need to go then return to new customer that he or she is writing up.
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vicki R. on 4/29/2013
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They said I was getting 20 dollars put back on my card and I don't see the credit. What happened?
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DOUGLAS D. on 4/29/2013
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Customers should have more then, less then a 24 hour notice of when to pick up a uhaul rental truck.
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TRISTAN D. on 4/28/2013
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same as other comment
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MELISSA B. on 4/28/2013
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Location was great and staff was very friendly and helpful. The truck was not great, and in fact we were a little worried it wouldn't make it through the move. Felt very dangerous to drive. The dash was half torn out and many sensors and lights went on and off throughout the trip. Also, the gas gauge fluctuates between full and half no matter how much gas is in the tank. I think because of this the fuel level was misrepresented upon pick up. I believe I filled more gas than I actually used. Please retire this truck before someone gets hurt.
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JAY G. on 4/27/2013
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keep doing what you are doing. Quick in and out.
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sheryl c. on 4/24/2013
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Your service people should be more aware of equipment that UHAUL carries and giving out information.
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WILBERT C. on 4/22/2013
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Got the truck on short notice. thanks
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RAUL G. on 4/21/2013
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I was disappointed at this facility for not honoring Budget lower price,(quote) like advertised by your ads and promised by phone. I feel that more experienced people are needed at this facility to speed up process.
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Joseph L. on 4/2/2013
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Nothing, service was fantastic.
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LESLEY T. on 3/31/2013
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Your staff was efficient and professional. I will be using your location again in the future.
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ELIZABETH W. on 3/31/2013
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Design trucks so there is a automatic back lock on them that does not need a padlock. Our padlock was
cut off and if not for a helpful person noticing that someone was there with another truck. scouting out the truck, all of our goods would have been stolen.
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MAUREEN C. on 3/27/2013
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After many calls throughout the week regarding which UHaul center I was supposed to pick up the trailer from, I received a call when I was 10 min from the destination. (I had travelled over an hour to pick up a trailer that was convenient to loading site).
After sending me beyond the original pick up site, I was given a trailer with a bald tire and lights that did not work properly. I was traveling alone for approx 700 mi. With no spare tire on site, they had me take it to a shop 10 miles away. It is not that easy to haul a trailer around on the Southern California freeways when you aren't familiar with the territory
The start of my trip was delayed 2 hrs and I was forced to continue my travels in the dark to make it to my hotel reservation.
The whole thing was extremely stressful. I wouldn't trust your company again.
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Jason T. on 3/25/2013
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We were told that we could drop off our truck at night which was true, however they neglected to tell us we would set off the alarm system in doing so. It's fun having to rush to avoid the police.
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Christopher B. on 3/24/2013
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This particular U-Haul seemed well organized. Drop off was very easy.
I know everything was posted and acknowledged, but it just seemed a $29.00 truck sure added up to $70.00 very quickly. Maybe it would be better to come up with some type of all inclusive price that includes insurance, some mileage, and taxes etc. I would rather know up front what the total was, rather than watching the wheel spin at the end. Other than that, this U-haul delivered what they promised and the on line reservation was great.
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DEREK S. on 3/21/2013
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i used u-haul beforw abd they helped me a lot but this time i went the salesrep was rude and kept increasing the cost of the u-haul i dont think i will use them again due to this matter
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