The address listed for the return was incorrect. I tried to call but had to deal with recordings instead of a real person. I finally found the place on my own. The man said that he has asked uhaul to change the location address 3 times.
Kim M
R&R Truck And Trailer Service
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Citronelle, AL 36522
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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I chose to pick up the truck using the mobile app. The first problem I had was that the app told me to locate a black box on the truck which contained the key, however the box was nowhere on the truck. Customer service also was not much help and did not know where it might be. About 30 minutes later after walking around the property I finally found the box mounted on the building although the app did not mention this could be a location. The next problem I had was that I had ordered a handtruck and blankets along with the truck however they were not in the truck and the business was closed so no way to get them. The truck was clean though so no fault there. Overall would not recommend
John WEverything was great
Ciera WThe U-Haul is way over priced (false advertising) and they charged me for gas when I left it exactly how I got it the first day! I won’t be using U-Haul again.
Whitley HNothing, the service was awesome.
Nathaniel H