Trailer was not ready,(fender was out) at fist location. I have to drive 30 miles to get different one.
Ev M.
In A Pinch Rent It
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Martinsville, IN 46151
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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We picked our rental up at 4:30pm, which was a 24-hour rental. We were never told differently; nor told a time the truck had to be back. After leaving the business, and after they had closed, we received a text saying our rental was due back by 1pm the next day. In the middle of the craziness of moving a four-bedroom house, I had to spend 30 minutes on the phone verifying we had our rental for 24-hours.
Adrienne H.The added expenses that are added on was not communicated before renting. Speaking of the safe trip and rental tax. This would probably not have kept me from renting but would have been nice to know. At return just handed them the paperwork and was told I would get a receipt.
Kent W.When I arrived at the store, I told the woman who assisted that I needed an appliance dolly (I had originally requested a standard dolly in error, as I had encountered glitches with website while ordering, the cursor jumping around and things I had clicked not registering or switching). In store, I apologized for the changes, explaining I had encountered some issues with the website, and said I had to move one particularly heavy item and didn't think MY dolly would work, as it had no straps. (I made it clear I already had a standard dolly at the move site) I had also apparently ordered moving mats during the glitchy online process, which I didn't need, and asked those be removed. The employee made the adjustments (or so I thought) repeated back my order, confirming truck size, approximate mileage, selected insurance, appliance dolly, and no mats. I confirmed verbally before she finalized the order and printed off the paperwork for signature. However, when I got to my destination, I found only a standard dolly. I called the store and the man who answered placed me on hold, then returned to say that was what I had ordered. Upon reviewing the receipt, I saw this was indeed what was listed, despite my assurance of the change. As feared, I was, in fact, unable to move the heavy vintage Coke machine up the ramp with the standard dolly and was forced to drive to a cousin's house to borrow his appliance dolly, which added mileage to the truck and resulted in additional rental expense. I absolutely admit I should have confirmed the actual paperwork before signing, but assumed all was correct, as the entire order was verbally confirmed. However, I did feel as though admission of a mistake or apology was in order, as I have no doubt the woman at the counter was well aware I had requested an appliance dolly, as I had specifically explained WHY I needed one with straps. Apart from this error, and the glitchy ordering process (which very well might've been due to my phone, not the website) the process was seamless and the truck was clean and well-maintained and I encountered no issues.
Dawn J.Online request and reservation was flawless! Truck was clean and available as promised. Fantastic experience.
Terri B.