This experience was awful. Worst I’ve ever had.
Sara G
Staged and Sold
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hawaiian Gardens, CA 90716
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Customer Reviews
- 3.5 Average Customer Rating
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This location for drop off was unattended as it was on a Sunday afternoon. Using the Uhaul app, made it a breeze to check my truck back in.
Jacqueline GThere’s absolutely no communication with the customer during the pick up or if there are drop off issues. Charges are being made without explanation and money is being taken out without warning. There wasn’t even a call to get verification or to discuss the situation. The pick up place was sketchy and didn’t even have anybody at the location, I had to wait 20 minutes before the lady even got there. There were multiple USPS stickers on the door that showed that there wasn’t anybody there. There was also three phone numbers on the door that stated if one of them doesn’t answer to the next number. And then after waiting for her to get there, I had to do the extra reservation steps for 15 additional minutes which made me late to my Key pick up and apartment move-in; Which costed me more money with my apartments to push back the move-in date because of this. I purposely scheduled everything to be an hour in advance and U-Haul messed that up. Additionally, the U-Haul was given to me on E, which in no way was adequate enough to ensure that I would be Able to get to my next location. Which again was more money for me to pay. Now I’m being charged with $235, and a $300 hold on my account for damages that I didn’t do. And if there were damages that were against my control, I would not be surprised for the horrible service Location that I picked it up from to have been the cause of it. The so-called damage stated that apparently an entire mirror was missing. I took pictures and videos before and after the service. If there was a mirror missing, I wouldn’t of felt comfortable enough to even drive that big of a truck from inland Empire to Anaheim, let alone at night time. Pictures were submitted showing that the mirror was fine. Again, if there was an issue with the mirror, I’m sure it was the location. I picked it up from or the sketchy place I dropped it off at.
KIANA HThe truck had a thrift store receipt and bottle of Vicks in the cab. And when securing the rental, I opted for “in person pick up” during their hours of operation. However, when I showed up to pick up the truck, Staged and Sold was locked up and no one was there. I had to call U-Haul, explain the situation, was transferred over to another department, and eventually was set up to do mobile pick up instead. It was a 45 minute setback. That was precious time that needed to be put toward the project I was working on that day, for my business. I have had several problems with mobile pick up and intentionally chose a later pick up time for this truck rental, in hopes of dealing with someone directly, in person. I would definitely not recommend this location.
Summer HNobody was at facility to assist with pickup; rented equipment (dollies) were not in truck, had to call someone and wait for them to show up with equipment; had to wait for call backs to get truck; truck cab was dirty and had trash in it; truck had 1/16th of a tank of gas. I rent from U-Haul quite frequently and this was the worst experience I've had. I did not choose this location - I made a reservation and then I got an e-mail saying my reservation was moved to this location. I will not use this location again.
Terry P