I was greeted with a smile and everything from the beginning to the end was as perfect as I could have expected. The owners made the biggest difference. I will definitely return. Thanks
Greg G
BP Oswego
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Oswego, IL 60543
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Very helpful and considerate with me. First time using a U-Haul van.
NANCY NOwner staffed the store with two individuals who did not speak English and who were not familiar with how to process the U-Haul rental. My pickup took 20 minutes because the individual was unable to unlock the padlock at the key return. I did not receive my reserved dolly and had no way of communicating the issue with the person. He was friendly and apologetic, but left in a position that he could not manage because of a lack of understanding English. This seems like a fault of the management at this location. U-Haul did not respond to live chat attempt during this situation and my return and close out then took 10 days to process afterwards. For a company that seems to want to force me to everything through its app, I don’t understand why it would take two weeks to respond to my return and complaint.
Douglas PI believe they were new owners to the location that I picked the van up from. They were unsure of how to get into the system and had to call for assistance. There was a “system issue” when returned the vehicle and I wasn’t told my total that I owed. Said they would process the return later. I didn’t find out what I owed until looked at my bank account hours later.
Cariann CReally bad
Ricardo A