Cargo area of the truck was not swept, had a used drain hair removal tool, a broom handle and large pieces of broken glass in the floor, all of which I had to deal with. The rental did not have the requested equipment present, and I had to purchase a dolly to use. The location was not able to provide any assistance with anything U-Haul related. The location also had horrid data service in the area, with no wi-fi available, so using the app to check the truck out/in took long periods of time waiting for the required photos to upload. All in all this was a bad experience. Avoid this location.
Israel S
Marathon Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Toccoa, GA 30577
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Customer Reviews
- 2.5 Average Customer Rating
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Website worded it such that when a reservation was made at that location that there was a attendant there. There was not. Spent over an hour on phone with customer support, just to find out system didn't want to link my reservation to my account. After all was finally straightened out and rental was secured, I only had 2 and a half hours left of the 4 hours I paid for thank to all the time it took to even get your system to give me the key-passcode. Will never do or recommend any ever uses your online service.
Michael HHad a little trouble trying to figure out how to pick up truck but called 1 800# n they sent me a link after that no problem s at all
Beth B