Great customer service
Diana M
Bernthisel Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Waterville, OH 43566
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Employee actually counted the blankets and that's when we discovered that we only had 30. Most were not in bags, but were loose. I should have counted before I left the Hamilton location, but again, we were on a tight schedule.
Ken WThis UHaul pickup location was amazing! I received a call the night before verifying all of the rental information. The gentleman I spoke with said they would be closed on Saturday, but if we had any problems or issues he would come out and help! There was a small mattress that was left in the truck from a previous renter. Called this location again to let them know of the issue and was told he would work with the field manager to get this fixed. Excellent customer service!!
Jill BBefore just filling up the gas tank we thought we had filled per ridiculous guidelines (on rental sheet., please let us know and we can correct. We thought we were doing the right thing, and got gouged $$$$ for about 5 gallons. Not right.
James BI've been charged a lot more than I was supposed to for renting a UHaul and plan to call the company on Monday to sort it out. I have in total 2 charges for my UHaul totaling $124.10. The first charge is on 11/24 at 1:39PM for $75.92. The last charge is from 7:39am for $48.18 that was charged today (11/25) even though I moved yesterday? My understanding was that the $48.18 was all that I owed given it calculated the mileage and the cost of the truck, so I'm unsure where this $75.92 charge is coming from. If this is corrected to the proper amount I'm willing to adjust these reviews but I'm not pleased as of right now. Would not recommend to a friend.
Nicole L