Was charged a $100 deposit fee without being told. And only received $17.89 of it back. I get I was a few hours late with the return but damn.
Robert S
Foodland
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lexington, KY 40517
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Customer Reviews
- 3.5 Average Customer Rating
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Way too expensive, for a one way haul. If I’d known it’d be this expensive I’d have hired crackheads or illegal immigrants for the move.
Matthew CI paid for a dolly and was still still charged but there was not one in the truck
Deana MI've rented many Uhaul's from different locations and this was probably my least favorite experience I've had renting the truck. We chose the mobile pickup option, which seemed to not be available for some reason when we went to pick up the truck, so we had to go into the store to get the keys from the shop owner/manager of the convenience store. We found his attitude to be curt and rude during the entire interaction. In addition, there is a sign posted that says something to the effect of "store customers take priority over Haul customer's. Uhaul customers have to wait for service." Finally, the store did not have the moving blankets that we added to our cart, which we needed for this specific move. Again, this was the worst UHaul experience we've had and we will not be going back to that location or recommending to any person to use.
Shawna CThe location was very questionable for me as I was coming from a small county town. The rate was higher then explain in our prior day telephone conversation. I could not understand what the staff person was saying. Another customer translated
Randy C