I reserved this item a week in advance, instead of checking out things when I let the owner or manager know there was an issue with the person I set the reservation up with he stuck to his guns and charged me a days rental and refused pay me my deposit costing me $91.00 extra fee.
I reserved this for 2 days on a Friday bringing it back on Monday morning knowing he nor any one else would be there on Sunday both the person that set up the reservation and I had no idea there would be 3 days, I guess I could have taken this item back on Sunday and he would have to pay for this item if someone had stolen it off his lot?
Further more this location has other items for rent, not related to u haul ,that I was gearing up to rent however after my visit I am sure I can find these items for rent some where else!
I still like u haul and the location I reserved this item with will be my choice in the future if or when I need any thing else!
So, by not contacting some one to find out what I was stating was the truth he argued with me and cost himself a lot of business in the future. 21.00 he collected for Sunday but ten times that was lost in the end!!!
thanks Randy Williams
Should have transfer drivers; had to drive to Malden to pick up equipment to load in Dexter; 40 miles round trip wasted.