Drop off no problem 24 hour with drop box. Clean, signs everywhere. Very helpful next day when I called to check on it. Definitely use the site in Quakertown
Tracy S
East Penn Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Quakertown, PA 18951
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I had no problem with the staff at the location. My problem was with the App and the Website. I had arranged to get the rental truck on a Sunday when the business was closed. I went with my son to get the truck, and attempted to use the app. When I could not get it to work I tried the website. My son then attempted to use the app to get the truck checked out. We spent about 1/2 hour working on getting the vehicle. I called the 800 number at least 4 times for assistance and got no help except them saying you need to use the app and asking if I needed a link for it. After my son was able to get the app to work we got the truck and left. I came back with the truck and attempted to return the truck using the app. Again worked on this for about 1/2 hour and was unable to return the truck through the app. called twice for help and was told you need to use the app or the website. I ended up leaving the truck and had to go back the next day to complete the return then. The gentleman behind the counter suggested that I call in a complaint about all the problems I had. He stated that the system was having problems and apologized. On a number of the phone calls on Sunday the staff I spoke with also said the system was funny sometimes. When I called to complain the person I spoke with offered a coupon for a future truck rental. I asked for a credit to the bill instead as I probably will never use a coupon off a future rental. He said no it was either the coupon or nothing. This is a lousy way to treat customers who have had a hard time with your service. The last time I used a U-Haul I had no trouble, but that was about 25 years ago. I do not expect I will need to use a uhaul ever again so a coupon is pretty much useless. For your staff to say to me the system does not work properly or is "funny" at times does not give me the desire to refer others to you. When all the staff can say is you need to use the app or website is not being of any assistance at all. At one point on the app it would not even recognize that I was at the location and would not even say there was a location at that address to get a vehicle from. Feel free to call me and I will give you specific names of people I spoke to and how this was the WORST experience I ever had with moving anything
Charles RColleen couldn’t have made my rental easier,and complete. She’s a credit to your business. 5Stars
Theresa DI lost 2 or more hours in the lots of these uhaul locations. The parking was terrible and the process was a lot of time wasting. Terrible.
JEFFREY BI was set back an hour on my move because Uhaul customer service advised me the Android app was having issues with location services. It was definitely an inconvenience
Charles M