OTM Services (U-Haul Neighborhood Dealer)

OTM Services (U-Haul Neighborhood Dealer)

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Address

46396 Benedict Dr Ste 340
Sterling, VA 20164

(703) 709-9488

Driving directions

Details

Standard Hours

  • Mon-Thur: 8:30 am - 4:30 pm
  • Fri-Sat: 8 am - 5 pm
  • Sun: 11 am - 2 pm

Special Operating Hours

Features  

  • 24 hour dropoff

View Rentals

Moving Truck Rental in Sterling, VA at OTM Services

Moving to or from Sterling, VA, 20164? Get FREE truck rental rate quotes at OTM Services. U-Haul rental trucks are specifically engineered from the ground up to assist moving families, not freight. Our moving trucks have more safety features than other moving trucks in the industry including gentle ride suspension and high visibility mirrors to assist the driver. Whether you are moving a smaller apartment or a large four-bedroom house, U-Haul truck rentals in Sterling, VA will provide you with the moving truck rental you need to get from point A to point B. Find the perfect size moving truck to assist with your move, U-Haul is home of the $19.95 rental truck!

Get FREE moving truck, pickup truck and cargo van rental quotes at OTM Services

Zip/postal code or city, state/province
Zip/postal code or city, state/province

Available Trucks

Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Sterling, VA.

Cargo vans and pickup truck rentals in Sterling, VA

U-Haul cargo van rentals and pickup trucks in Sterling, VA are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Sterling, VA, 20164. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental. U-Haul is the home of the $19.95 cargo van rental in Sterling, VA, reserve a van for your moving needs from OTM Services!

$19.95 Pickup truck and cargo van rentals

Features

  • Automatic transmission
  • Air conditioning
  • Gentle-Ride suspension
  • Fuel-efficient V-8
  • SRS/air bags

Customer reviews

Aaron G. on 8/31/2015
Rating: 5 out of 5 stars

Nothing. Service was excellent.

MIKE O. on 8/13/2015
Rating: 1 out of 5 stars

Arrived to pick up 10' truck and appliance dolly after reserving online. After completing paperwork walked out to find the truck did not have a dolly. the employee indicated that they were out of dolly but one could be picked up at another location. He indicated I should just drive over to the other location (7 miles) and pick it up. Drove to other location. Manager was not aware of the 'arrangement' and commented that the other UHaul site had done this before. He called and fussed at the employee. A customer should not be exposed or responsible for these types of issues. I've rented from UHaul before but am reconsidering doing so in the future.

Sophia T. on 8/11/2015
Rating: 1 out of 5 stars

Wehn I picked up the van, the person said he was new to the job and did not write up a contract but handed me keys attached to something with information from a previous customer. He said he would gt everythign written up by the time I came to drop off the vehicle. When I returned on Monday August 10, the office was opened but nobody was there-no one answered the phone. I called other U-Haul centers for help-none could do anything for me. I spent the entire day going back and forth from my house (20 minuted away) to try to find someone to return the keys too. In the end, I took pictures of the office, the open door, the keys that I put on the desk and a note to whoever showed up asking them to send me my receipt. The office had no one for over 4 hours. In the end, I get a receipt by mail with the wrong mileage-frustrated and never going back again

ANDREW M. on 7/27/2015
Rating: 1 out of 5 stars

They were late opening the store, and didn't seem to know what they were doing. They even had to call u Haul to figure out how to take a payment. We will never go back here.

JOYCE N. on 7/25/2015
Rating: 2 out of 5 stars

I had gone in to the office a week ahead to make sure they would have the truck available the gentlemen said call back during the week. Second: The printer was broken & he couldn't give me a receipt for the transaction. Then they didn't have the dollie that I had requested. However zee was nice enough to allow us to pick up the truck to get the out of state move done in the time needed. Last there was a little language problem I feel. He seem not to understand some of the questions we were asking, but I did get a call from Laura hoping to answer them. She contacted me right away. I still have additional things to move but think I will use another organization. I feel u haul is a great company perhaps just not that location. Thank you

JAY S. on 7/22/2015
Rating: 5 out of 5 stars

They have all sorts of trucks, very nice staff and helpful, I would rent from them anytime, thanks Zain and Laura for the great help!!!

pamela s. on 7/21/2015
Rating: 4 out of 5 stars

U-Haul representative could not: give correct initial quote, close out contract upon return of vehicle, close out contract on next business day, incorrect mileage upon start, incorrect mileage upon return and incorrect charges overall. My concern is for this rental to be a 1 day rental for 19.95, I rented the van at approximately 1410 on 07172015, returned the van on the same day at approximately 1625; took photos of initial and ending mileage, physical damage to vehicle, and vehicle number; was charged almost $100 for less than 3 hours of use; was instructed to leave fuel at 1/4 tank as it was initially, and I was charged an additional $48.38 for fuel. I am not sure what the problem is, but the whole work order is incorrect. Contacted OTM Services for correction at 1005 on 07-21-2015, spoke with Laura for necessary corrections; she advised that she would contact me in an hour to make corrections. It is now 1222 on Tuesday, July 21, 2015 and as of this moment, work order has not been corrected.

JIM P. on 7/17/2015
Rating: 3 out of 5 stars

looked like a good amount of drywall dust in the back. Also, I had ordered 2 dozen moving blankets, but it wasn't until I asked about them, that they said they didn't have any, and I would have to go find another U-Haul that might have them (but I wasn't charged for them since I didn't have them). It seemed like it was the first day for the gentleman there, and if there were any issues he had to call someone to find out what to do. If you put someone new in a job, you can at least train with him for a day to make sure that your customers have a good experience.

SANDRA G. on 7/16/2015
Rating: 5 out of 5 stars

Reserved truck and paid with credit card online; had contractor pick up and return truck. online transaction was amazingly easy and truck was ready as promised. contractor said young woman at check in counter was quick, efficient and personable. highly recommend U-haul for small moves, particularly this location.

Kuan W. on 7/14/2015
Rating: 5 out of 5 stars

Thanks the staff!

MUSTAFA J. on 7/13/2015
Rating: 1 out of 5 stars

The place was confusing to find due to lack of identifying sign visible from the outside. After wondering around the building many times in search of the company in vain, I called the phone number I was given several times but could reach no one but an answering machine which could not record a message because it was full. Not a pleasant experience overall.

STUART V. on 7/3/2015
Rating: 5 out of 5 stars

They need some pick up trucks

HASSAN B. on 7/1/2015
Rating: 3 out of 5 stars

The drop-off box was difficult to locate. It sits on a tree away from the building. Had to circle the building twice trying to find the box. Please place the d/o box on/near the entrance of the building

Eileen A. on 7/1/2015
Rating: 4 out of 5 stars

Very quick and efficient. I plan on moving in September and would use again.

larissa n. on 7/1/2015
Rating: 4 out of 5 stars

This location needs to have more pick up trucks or van, i was forced to take a smaller truck

SYED J. on 7/1/2015
Rating: 5 out of 5 stars

They have overnight parking which a plus for me, i drove my car from leesburg and left the car for 3 days, no issues at all.

JOEL Z. on 7/1/2015
Rating: 5 out of 5 stars

Right next to Costco and target, They have a variety of small and large trucks !!!

Ken W. on 6/30/2015
Rating: 1 out of 5 stars

Place to drop off was extremely difficult to locate. There was no Office or person to talk to. Just a box bolted on a pole. Really,...., this is how you run a business?

SAMUEL L. on 6/29/2015
Rating: 1 out of 5 stars

This was a horrible experience. The personnel work as contract movers during the day so trying to contact them is difficult. The office is empty and unlocked most of the time and transactions are handled via phone, not in person. The contact phone requires you to leave a voice message that they answer at their convenience. I had to get two additional numbers that they screen in order to confirm my pick-up time. This location gives U-Haul a bad reputation.

TIMOTHY W. on 6/28/2015
Rating: 1 out of 5 stars

The truck ran fine. The back of the truck was not clean. There was no one at the location at time of pick up. The key was left on the desk and I had to call with license and CC info. Very unprofessional. I was told the contract would be e-mailed to me that day. I never got it. When we got to the truck the gas gauge was one bar above empty. We put 37 gallons into the tank that still didn't fill it, but the gas pump automatically shut off at $100. I called the 800 number to complain. The next day I received a $25 GC for future Uhaul use, but still hadn't received the contract. I responded to the person who sent the GC and they got the contract to me. I was shocked when it had recorded that the tank was 3/8 full at time of receipt. I called the 800 number again to complain and while they were very nice while on hold the call got dropped. I have rented alot of Uhaul equipment in the past and will probably continue to in the future, but NEVER again from this location.

LAURA K. on 6/21/2015
Rating: 5 out of 5 stars

Great central location with a lot of parking off of route 7

AMMAR S. on 6/17/2015
Rating: 4 out of 5 stars

The truck had really dirty windows and the rates for the truck were higher than advertised.

MARY M. on 6/16/2015
Rating: 2 out of 5 stars

No one was in the office when I arrived. Waited about 20 - 25 min before someone arrived. Also, there was some confusion about the time of drop off. OTM email stated that it needed to be dropped off in Ruckersville by 10:00 a.m. on 6/13. When I called the 888# regarding directions to the drop off location, the operator informed me that it should have been returned by 10:30 a.m. on 6/12, and insisted on charging me for an extra day. After much discussion, they finally looked at OTM's original e-mail , spoke to a manager, then agreed to drop the extra charge and allow me drop it off on 6/13 as originally planned

SASHANK B. on 6/14/2015
Rating: 3 out of 5 stars

Just don't make the customer walk far away from the actual Office location to pick the truck.

SHERRY M. on 6/2/2015
Rating: 5 out of 5 stars

The gentleman was friendly, the truck was clean and available. The final bill was honest, i.e., I didn't drive as many miles as anticipated and the bill reflected that.