Backus Auto Wash (U-Haul Neighborhood Dealer)

Backus Auto Wash (U-Haul Neighborhood Dealer)

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Address

7755 17 Mile Rd
Sterling Heights, MI 48313

(586) 939-7805

(W Of Van Dyke)
Driving directions

View website

Details

Standard Hours

  • Mon-Sat: 8:30 am - 5 pm
  • Sun: 10 am - 3 pm

Features  

  • 24 hour dropoff

View Rentals

Moving Truck Rental in Sterling Heights, MI at Backus Auto Wash

Moving to or from Sterling Heights, MI, 48313? Get FREE truck rental rate quotes at Backus Auto Wash. U-Haul rental trucks are specifically engineered from the ground up to assist moving families, not freight. Our moving trucks have more safety features than other moving trucks in the industry including gentle ride suspension and high visibility mirrors to assist the driver. Whether you are moving a smaller apartment or a large four-bedroom house, U-Haul truck rentals in Sterling Heights, MI will provide you with the moving truck rental you need to get from point A to point B. Find the perfect size moving truck to assist with your move, U-Haul is home of the $19.95 rental truck!

Get FREE moving truck, pickup truck and cargo van rental quotes at Backus Auto Wash

Zip/postal code or city, state/province
Zip/postal code or city, state/province

Available Trucks

Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Sterling Heights, MI.

Cargo vans and pickup truck rentals in Sterling Heights, MI

U-Haul cargo van rentals and pickup trucks in Sterling Heights, MI are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Sterling Heights, MI, 48313. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental. U-Haul is the home of the $19.95 cargo van rental in Sterling Heights, MI, reserve a van for your moving needs from Backus Auto Wash!

$19.95 Pickup truck and cargo van rentals

Features

  • Automatic transmission
  • Air conditioning
  • Gentle-Ride suspension
  • Fuel-efficient V-8
  • SRS/air bags

Customer reviews

EUGENE D. on 7/30/2014
Rating: 2 out of 5 stars

When a rental is requested at a location do not change pickup to different location. When items are reserved make sure requested quantities are available at pickup location. Ensure AC works prior to renting out equipment. Was told that AC was not part of the inspection when equipment is returned, it should especially since the equipment is advertised as having AC in multiple places.

larry o. on 7/21/2014
Rating: 5 out of 5 stars

Night and day.

Sheri A. on 6/29/2014
Rating: 1 out of 5 stars

Poor customer service, advise another location

ROBERT S. on 6/26/2014
Rating: 2 out of 5 stars

My reservation was at the wrong location. I specifically asked for the location that was closest to the area that I was going to be near that afternoon. When I found out they messed up and sent it to the above location, i got caught in a storm making the drive further. They did not have my reservation once I got there - so the wait was over an hour. Employees were wonderful, but the overall process of reserving your equipment was unsatisfactory to say the least.

RICHARD G. on 5/12/2014
Rating: 1 out of 5 stars

Beware of this place. I replaced the fuel and was very careful to make sure that it was where it was when I picked it up. When returning the truck they charged me for gas saying that I did not replace the fuel. They run a scam on their customers here. After reading other's reviews I see this is a pattern. I would not recommend this place to anyone.

Tiffany C. on 5/9/2014
Rating: 1 out of 5 stars

HORRIBLE CUSTOMER SERVICE! I was the only customer there, however it took 15 minutes to check out, even though I had reserved the U-Haul online and filled out all my information. When I first arrived one of the employees was busy typing up a personal e-mail (which I had the pleasure of standing around watching him type with ONE FINGER...really, and it took about 5 minutes, we were all just looking over his shoulder). After he finished his personal business he started the long process of "one finger" typing all my information into the system (which seems pointless since I already filled out all of my information on line, including if I wanted the insurance, dollies, etc). I almost walked out of the place without my U-Haul I was so pissed. Not to mention, I heard one of the employees call me a b*tch when I was still in the parking lot. It was so bad that I literally did not feel comfortable leaving my Cadillac in the parking lot, and instead chose to park it about a quarter mile away in a mini-mall parking lot. DO NOT USE THIS LOCATION FOR YOUR U-HAUL NEEDS! I have used U-Hauls 5+ times and have NEVER experienced anything like this before. This review has nothing to do with U-Haul and everything to do with the customer service of THIS LOCATION!

JANE F. on 5/7/2014
Rating: 3 out of 5 stars

The only issue we had was when we had to request an extension for the second time. The woman who answered was unpleasant and demanded we give an exact time we would be done. We could not do this due to unforeseen interruptions. This woman caused us so much stress that we forgot to fill up the gas before returning the truck. Prior to dealing with this woman we had a wonderful experience with the male workers who gave us no problems at all. I do not know if this woman was a manager or not but she was nasty and nearly caused my 78yr old mother a heart attack.

DON L. on 5/4/2014
Rating: 3 out of 5 stars

We were subjected to a flat tire on our trip. It also leaked water. The tire in question had very little tread. We had to use FIX-A-Flat on the tire to return from the trip. This was a long trip, over 350 miles one way.

KEN B. on 4/30/2014
Rating: 3 out of 5 stars

I was not told of a 50 mile minimum charge and I only used 30 miles, yet was charged the full 50 miles?

margaret h. on 4/30/2014
Rating: 5 out of 5 stars

Nothing. You did a great job. I will come back and let others know. Thank you.

BRIAN/ RICHARD j. on 4/28/2014
Rating: 5 out of 5 stars

Excellent and friendly service. Will definitely use again.

Mark R. on 4/21/2014
Rating: 4 out of 5 stars

The truck's cab had some odor and the brakes were squealing when applied. Otherwise, a great experience, no troubles encountered.

Hagop B. on 4/7/2014
Rating: 1 out of 5 stars

They charged me extra 35 dollars for gas when i filled it up and turned it in to exactly where it was when I rented it. I called the location and asked why and they said the gas was a little less then where it was when I rented it which is a total lie. I need your help to get my money back. Also the person I called to ask about this was rude to me.

Christopher S. on 4/6/2014
Rating: 2 out of 5 stars

The lady in charge was very rude. We selected a 10" trailer but when I got there she said I only had it for 2 hours even though their website said I would have it for 4. She forced us into getting a larger trailer which obviously cost more. Her attitude was uncalled for and I don't ever plan on going back there for anything and will definitely tell people to take their money elsewhere.

ADAM L. on 4/5/2014
Rating: 1 out of 5 stars

AVOID THIS UHAUL LOCATION!!! I made the reservation about 3 hrs before I needed the truck, and wanted to pick up the truck at the 13 mile location in warren. Due to availability I had to go to the backus auto wash. No problem so far. I confirmed the reservation and the man on the phone sounded very annoyed that I wouldn't be there until 4-430pm. I told him that I had to take care of some things first, and if I was going I be late I'd call. I called at 415 to let him know i was on the way but running a bit behind because my wife's grandmother wasn't dressed when I got to the hospital to take her home. I arrived at 450 to find the doors locked and the place closed. I walked around back and knocked, and came back around front to find the man walking out and locking the door. "We're closed" he said, I told him I was here to pick up the truck I had reserved, and the guy starts yelling at me because he "has an appointment". I was awestruck to be talked to like that, it was rude and beyond inappropriate, If you don't want to rent trucks to people before 5p on a Friday then maybe you shouldn't be a uhaul dealer. I strongly urge Uhaul corporate to review the business practices of this location, I will not be a uhaul customer again due directly to this experience.