Damage protection programs
Protect yourself, your passengers, and your belongings.
Only U-Haul offers the most affordable protection programs to relieve our customers of responsibility for damage to U-Haul equipment.
U-Haul is a student friendly truck and trailer rental company. Our age requirement is 18 years of age with no additional fees or surcharges.
Do not assume you are covered; view your carrier's policy.
Moving protection
Safemove® – Provides a damage waiver, cargo protection and medical-life protection.
All bundled together for the lowest price in the industry. Guaranteed!
Most accidents happen within 5 miles of the driving origin. Don't take chances. Select Safemove protection today!
Get protection and peace of mind during your move. Safemove is the best truck rental protection package offered by anyone in the self-moving industry and it's available at the lowest total cost.
Collision Damage Waiver
- Frees you of responsibility for any "accidental damage" to the rental truck
- No deductible**
- Subject to exclusions*
Cargo Protection
- Covers damage to your goods from collision, fire, upset, windstorm and overturn of the rental truck
- One-Way Rental, up to $25,000 of coverage
- In-Town Rental, up to $15,000 of coverage
- $100 deductible
- Protection is for actual cash value and is subject to exclusions*
Medical Protection
- Provides you and your passengers with up to $1,000 of coverage towards medical bills, in case of an accident
Life Protection
- Provides you and your passenger with life coverage in the case of a fatality
- Lessee loss of life, up to $25,000 of coverage
- Passenger loss of life, up to $15,000 of coverage
Collision Damage Waiver (CDW) – Damage protection for U-Haul pickup trucks and vans.
Affordable coverage for our U-Haul pickup trucks and vans.
Get protection and peace of mind for even your smaller moves. Our pickup trucks and cargo vans are ideal for carrying people, home improvement projects, deliveries and other small loads. Make sure you're covered no matter what equipment you're renting.
- For In-town rentals only
- Available for pickup truck and van rentals only
- Frees you of responsibility for damage after the first $150
- No increased premiums
- Subject to exclusions*
Should you choose to decline the optional Collision Damage Waiver, you will need to provide proof of coverage or asked to leave a higher rental deposit.
Super Safemove® – Provides a damage waiver, cargo protection, medical-life protection and liability protection.
The most affordable and comprehensive protection package in the industry. Guaranteed!
Super Safemove is all the benefits of Safemove, explained above, plus $1 million in liability coverage. Giving you the “all-around” coverage that you need.
Additional Liability Insurance (ALI)
- $1,000,000 for property damage, bodily injury or lawsuits brought forwards by 3rd parties not involved with the rental
- No deductible**
- No increased premiums
- Nothing out of your pocket
- Subject to exclusions*
The purchase of Safemove, Super Safemove or Safetow is not required in order to rent a U-Haul truck or trailer but many personal auto policies do not cover rental truck or trailer rentals. However, your personal insurance policy providing coverage on an owned automobile, or other personal policy, may provide additional coverage, and to the extent, ALI may provide a duplication of coverage. You should check with your insurance carrier prior to your rental.
The protection afforded by ALI (if it is accepted), is primary to your own policies. See ALI policy for exclusions.
SuperSafemove; an additional liability coverage, should there happen to be a bodily injury or property damage claim made against you during the course of your U-Haul rental. Super Safemove also provides a damage waiver, cargo protection and medical life protection for "all around" coverage. You and authorized drivers are covered while driving your U-Haul rental truck within the United States and Canada, but only if the truck is rented and returned in the United States. ALI safeguards your personal insurance policy for the first $1 million of losses. Your personal auto policies may or may not cover rental trucks. Your policy should be thoroughly checked for the terms and conditions associated with rental trucks. If you are not sure of the extent of your policy's coverage, ask your insurance agent or your insurance company (U-Haul representatives and agents are not qualified to evaluate the adequacy of your personal auto policy). No credit card companies cover rental trucks. As with any policy, you should check the extent of the coverage carefully with the card issuer. All exclusions, terms and conditions are stated in the policy; it is important that you read the policy carefully.
The additional liability coverage portion of Super Safemove is subject to the terms and conditions, benefits and exclusions as set forth in this Ace American Insurance Company policy and the Texas Amendatory.
Towing protection
Safetow® – Provides a damage waiver, cargo protection and medical-life protection.
Multiple levels of coverage to choose from. An industry first!
Get protection and peace of mind while towing your vehicle or rented trailer. Safetow is the best protection package of its kind on the market today. It provides multiple levels of protection that covers damage to your motor-vehicle on an auto transport, tow dolly or tow bar and goods or motor vehicles in the U-Haul trailer.
Collision Damage Waiver
- Frees you of responsibility for accidental collision damage to the rental auto transport, tow dolly, or rental trailer
- No deductible
- Subject to exclusions*
Towed Property Protection
- Covers damage to your towed motor vehicle and cargo while being towed with any U-Haul equipment
- Covers any towed car, truck, van, motorcycle, ATV, golf cart or lawnmower
- Primary coverage, that will pay regardless of other coverage you may have
- Coverage for non-operable, unlicensed or out-of-service vehicles
- Protection limits include $5,000, $10,000, $15,000, $20,000 of coverage
- Up to $500 coverage for personal contents in the towed vehicle
- $100 deductible per occurrence
Medical Protection
- Provides you and your passengers with up to $500 of coverage towards medical bills, in case of an accident
Life Protection
- Provides you and your passenger with life coverage in the case of a fatality
- Lessee loss of life, up to $10,000 of coverage
- Passenger loss of life, up to $5,000 of coverage
Most auto insurance policies only provide coverage for trailers if you own it. You should check with your carrier to be certain.
Storage protection
Safestor® – Low cost self-storage insurance that covers your stored goods in the event of a loss.
Lowest premiums and broadest coverage in the industry.
Get protection while storing your goods. Safestor is the leader in the self storage tenant-insurance market today. It provides the broadest protection and lowest premiums while giving you the peace of mind knowing that your goods will be replaced should there be an unfortunate occurrence while they are in storage.
Why should you get Safestor protection?
If your goods are worth storing, they are worth protecting. While U-Haul takes precautions to provide a clean, dry and secure environment to store your property, we are not responsible for damage or loss to your goods and most homeowner's policies do not provide adequate protection for goods stored away from your residence. Don't assume coverage and check with your insurance carrier in regards to coverage.
Storage locations offering Safestor Tenant Insurance
Benefits for you, the customer
- Low-cost protection package designed specifically for your goods while stored in a U-Haul facility
- Pay with rent program, no additional forms to fill out or to mail
- Protection limits:
- $1,000 of coverage - $6 a month, that's only 20¢ a day
- $5,000 of coverage - $8 a month, that's only 27¢ a day
- $10,000 of coverage - $16 a month, that's only 53¢ a day
- $15,000 of coverage - $24 a month, that's only 80¢ a day
Safestor covers you in case of loss or damage to your stored goods from:
- Fire
- Smoke
- Lightning
- Hurricane
- Tornado
- Wind
- Hail
- Earthquake
- Building collapse
- Explosion
- Vandalism
- Leaking water
- Burglary, now offering 100% coverage if requested. Ask your representative for complete coverage details. (Must be visible signs of forced entry and a police report must be filed)
Items not covered by Safestor:
- Jewelry
- Financial records
- Currency
- Deeds & documents
- Securities
- Stamps
- Watches
- Precious stones
- Works of art
- Antiques
- Furs (or garments trimmed with fur)
- Motorized vehicles (licensed or not, such as motor scooters, ATVs, motorcycles, and/or lawnmowers)
- No coverage for loss caused by or resulting from war, flood (or surface water), vermin, or climatic conditions like rust or mildew
- See your Self Storage rental agreement for Safestor protection terms, conditions and exclusions
U-Box protection
Safestor mobile protection – Protection and peace of mind for all U-Box customers.
Protect your goods in your U-Box storage container.
Protect your stored belongings from unexpected and unforeseen losses while contained in a U-Haul U-Box storage container. While U-Haul takes precautions to provide a safe and secure storage environment, damaging events beyond anyone's control can occur. For that reason, we offer Safestor mobile protection, a low cost optional protection package specifically designed for the mobile storage industry.
Why Safestor mobile protection?
Protecting your stored goods from loss is your responsibility. U-Box is not responsible for loss or damage to your property while in the U-Box storage container. This optional coverage is primary to your homeowner/tenant policy in case of loss or damage to your goods while stored in U-Box. That means Safestor mobile pays first!
Coverage begins when the U-Box is picked up from your premises, and ends when it is returned; or your rental contract is terminated, whichever comes first. Safestor mobile does not cover your goods while the U-Box is on your premises. Check your homeowner/tenant insurance policy for coverage while U-Box is on your premises.
What does Safestor mobile cover?
Safestor mobile protects you in case of loss or damage to your goods as a result of many perils. Damage caused by improper packing, shifting during transit or intentional acts are not covered. See Certificate of Coverage for full details.
Safestor mobile does not cover valuable items, including but not limited to:
- Money
- Antiques
- Bills
- Property deeds
- Credit cards or other securities
- Jewelry including watches
- Motorized vehicles
- Additional exclusions may apply*
How do I purchase Safestor mobile protection?
Tell your representative the day of rental that you want Safestor mobile protection. Your coverage becomes effective at the moment you have selected the coverage you desire, sign the contract and make your payment. It's that easy!
Protection limits and rates:
- $1,000 of coverage - $12 per month
- $5,000 of coverage - $18 per month Best value!
- $10,000 of coverage - $25 per month
- $15,000 of coverage - $32 per month
- $20,000 of coverage - $40 per month
* All exclusions are explained in the Rental Contract and Document Holder. For Safestor mobile all exclusions are explained in the Certificate of Coverage details.
** New York locations have a $150 Damage Waiver deductible with Safemove and Super Safemove.
Safemove, Super Safemove and Safetow are subject to exclusions set forth in the U-Haul rental contract addendum.
Safemove is not available for U-Haul pick-up and van rentals. Ask your representative about our Collision Damage Waiver Protection.
Super Safemove is not available in all states. Ask your local representative for details.
Due to the reason of increased repair costs, Safemove, Safetow and Super Safemove rates are often times dynamic and vary from city to city.
Safemove, Super Safemove and Safetow does not cover theft or burglary of your rented or owned motor vehicle, any of its accessories or personal contents in the towed trailer or rented truck. Mechanical damage, including damage to the transmission or drive train, is not covered unless it is the result of a collision. For a list of other exclusions, see the rental contract addendum and certificate provided with your rental contract.
Your Safestor policy may include conditions that are required by the laws of your state. If you purchase Safestor insurance, please review the full policy, including endorsements for a full description of your coverage. A copy of the Safestor policy and/or endorsements affecting your state are available upon request. To request this Safestor information, please contact us.
Republic Western Insurance Company is a United States insurance company incorporated under the laws of the State of Arizona and is licensed to sell insurance products in all states and the District of Columbia, excluding Florida, Tennessee and Hawaii. All products are not offered in all states. Please refer to the product pages for applicable states of coverage. The descriptions of Republic Western Insurance Company's insurance products and services on this World Wide Web site are provided for your general information. The insurance products and services are subject to the terms and conditions of the policies issued. Please review your policy when received for complete information. Product availability varies by state. Republic Western Insurance Company makes no representation that the content provided is applicable or appropriate for use in other locations.
Safemove, Safestor and Safetow are subject to exclusions set forth in the U-Haul storage rental contract. Safemove, Safestor and Safetow are not
liability insurance and each is optional. Some portions of these protection packages are underwritten in the USA
by Republic Western Insurance Company, Phoenix, Arizona. In Canada, some portions are underwritten by Chubb Insurance Company.
In Hawaii, some portions are underwritten by National Union Fire Insurance Company, Pittsburgh, Pennsylvania. Customers owning real or personal property
may have policies that provide similar coverage elements (check your policies). Any questions, call 1-800-528-0463, ext.
6755. To report claims, call: 1-800-528-7134, ext. 6520. To report a claim in Canada, call: 1-800-532-4822 and to speak to a licensed agent in Canada, please call : 1-877-266-6545.