Customer Reviews for AAA Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

All was excellent!!

Rating:

4.0

Limitied parking for weekends when they are closed, but overall a good place to drop off.

Rating:

5.0

amazing people.

Rating:

5.0

Nothing the lady who helped me was very friendly, quick and knew her stuff.

Rating:

5.0

I’m so sad that I had to move out. Due to my current financial situation I wouldn’t be able to make my payments. The AAA was very understanding. I never had any issues or problems there. Because I had been in Business for 10 years and had used every storage facility in Wichita I can give a accurate opinion that this is the best storage facility. The city has to offer.

Rating:

3.0

Everything seemed fine until I started driving out of Wichita. About an hour outside of Wichita one of the tires started loading air. I stopped and filled it up. I had to stop every 1h to do that cause it had a slow leak. That tired caused the trailer to sway more than normal. I was only able to travel between 40-50 miles per hour. So a 22h road trip took almost 3 days. When I picked the trailer up I was told it was he led and balanced unfortunately that was not true. U Haul also sent me all the wrong equipment to install the tow hitch. I had to go rebuy everything!

Rating:

5.0

Thank you

Rating:

5.0

I would definitely use them again if I needed storage.

Rating:

4.0

The lady was very nice at the return location, but it was further away and therefore cost us more.

Rating:

5.0

Thank you for the 4+ years of storage. While the on site office was not manned, a phi one call to the main office always resulted in satisfaction.

Rating:

4.0

The location is fine but it was a struggle to get the app and the website to work for pick up and drop off.

Rating:

5.0

Just excellent.

Rating:

1.0

Over charge me and will never use again had 7 day and dropped off early do to truck trouble and then was charge for dropping it off there so no I will not recommend to no one matter of fact I will tell everyone to stay away from your place

Rating:

5.0

We did not move out. We moved our boat out for the doors to be replaced

Rating:

5.0

How about you guys address my issue?? All you did was send this non reply email and a survey. Nope, no recommend for you. Everything went well for 6 months until I notified you a MONTH in advance I was leaving. You tried to charge me another month and a late fee. And you still have not addressed this. No way I'll be back in the fall unless you address this-and deposit!

Rating:

2.0

I have already called customer service

Rating:

5.0

Make after hours check in more functional. Couldn't make it work on a Sunday afternoon.

Rating:

1.0

this person was totally lost in completing the contract which delayed my pickup time by an hour. needs more computer training.

Rating:

5.0

Love the box containers! I felt like my valuables were very safe and secure!

Rating:

2.0

The gentleman that waited on us treated us as an imposition, he forgot to put the dolly that I paid for in the truck and we had to go back and pick it up. When we returned the truck, which I gassed back up, I requested a copy of the charges and he advised that he did not have time to mess with it and that I would just have to wait for an e-mail. When I finally received an e-mail later the next day, I could not open the receipt because there wasn't one to open. I had to call my bank to find out what the charges were. I would really like to know what I was charged for as the amount seemed to be a little excessive.

Rating:

5.0

Very nice lady...

Rating:

4.0

Honor Ur discounts that Ur workers promise they will give. We were promised military discounts of 10% and when we returned the truck, we noticed it was not applied.

Rating:

5.0

Great experience, never any issues.

Rating:

5.0

Polite and helpful staff and very easy to deal with! Excellent!!

Rating:

5.0

Good facility

Rating:

5.0

n/a

Rating:

5.0

Just make sure who takes back the keys puts down the truck was returned

Rating:

5.0

Great service and help as requested.

Rating:

1.0

Get someone who knows computers and business contracts. Clean the trucks out. Have more than 33 miles of fuel in them to start the contract. And take less than 1 hour for the transaction to be complete.

Rating:

1.0

I was very upset when I had to pay for storage after I was told I would get a mouth free

Rating:

3.0

This location was 1 1/2 hours from where we needed it. I was told they would have it in my location when I reserved it and then told we had to go get our own. Plus not enough miles to do what we needed so now we still have some to move so now I've got to figure that out. Really not happy with U-Haul at all. The location was ok but not where we needed it.

Rating:

1.0

got the pick up location moved - wanted to pick up in Derby and had to pick up in downtown wichita. wanted pick up at 8:00am - and was set up to pick up at noon. did pick up at 10:00 - - no one checked over the uhaul, did not look at mileage, DID NOT GET DOLLY, was RUDE! Will NOT use UHaul again in Wichita because of this. Was then charged for extra milage because of it. VERY DISAPPOINTED!!!

Rating:

5.0

Great service

Rating:

2.0

I was quoted $0.59/mile over the phone but was later charged $0.99/mile on my receipt. Also, the gas tank was returned full and they still charged me $5.31. I'll never use this location again.

Rating:

3.0

I was scheduled to drop off at a location that no longer existed, incredibly inconvenient. I was re-directed to another location that was relatively close.

Rating:

5.0

Very nice lady... does not need improvement

Rating:

5.0

She was great

Rating:

5.0

Team member was very polite and helpful. Keep up the good work!!!

Rating:

5.0

I was very pleased with the service I received. Lori was so helpful in making sure all went well for me as I was driving directly there from out of state.

Rating:

3.0

The worker was very nice. But she said she would sweep out the storage room and never did. Other than that, its very convenient and easily accessible.

Rating:

5.0

Absolutely amazing!!!

Rating:

1.0

This was not the location I needed to pick up the truck. I had to beg a friend to drive me the extra 30 miles. After I signed the contract and got the keys, I was told "oh by the way, a snake died in the cab of the truck and it smells a little." The truck reeked!!!!!!!! I had to spray the floor with a mixture of bleach and water at least 3 times and use vent clip air fresheners and change them several times. Even after doing this, after a few hours the truck would start smelling again. But as I was stuck I toughed it out for 1200 miles. In the past 6 months I have rented from UHaul at least 5 times. I am not sure I will ever rent from UHaul again!