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John E
Customer Reviews for Texas Bear Creek Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This is primarily a Uhaul problem. The drop off location was not open for business at the appointed time. Further, the gates were locked and there was no code given by Uhaul to enter the premises. Fortunately, after about 20 minutes on the phone to customer service, Uhaul was able to find me an access code. Uhaul (and the drop off location) need to do a better job coordinating. There was no information given to me that there would be a locked gate, no one there, no one to call, and facility not open. This was a 25 minute drive to drop off, which was 24 minutes further than another Uhaul location that I had requested but Uhaul refused. Further, it was difficult to get customer service on the phone, and that information was not readily available from the phone app. Overall, a very poor job in executing return of the vehicle.
Thomas SPlease highlight the importance of copy the entry code because people need it to get out this location. I need call the owner to get an exit code.
Erieser CSee above.
Joyce C