The young lady at the desk went above and beyond. I really appreciate her. When I rented the truck, they did not have an Appliance dolly instock. I had reserved online from a different location, Uhaul moved my reservation a day before pick up to another location (Cross Creek). Upon pick up of the equipment there was no dolly available. My rental was solely to move an appliance and nothing more so the dolly was key. I apologize for not getting her name but she was great and called the original location nearest to my house, they had a dolly and she added it to my reservation at no charge (since I had already prepaid for it). Great experience and I highly recommend her and this location!
Clint G
Customer Reviews for Cross Creek Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Tia at Cross Creek deserves a bonus--super friendly and helpful. I'm very glad I was able to do the rental without having to deal with the notoriously bad Uhaul website. Because of past bad experiences with the website I tried to rent from Home Depot (I couldn't produce my insurance # on short notice) and Penske (too far away). Only out of deparation I went with Uhaul, but Tia and Cross Creek Storage were great.
Andrew D