Location and staff were great. The alignment on the truck as very bad so it made it difficult to drive especially with a trailer.
Konner V
Customer Reviews for Ace Hardware Hamilton
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Had issues with the U-Haul app as it could not find my location meaning I couldn't return the truck via the app. I called the service number, very helpful btw, and U-Haul did waive the $20 fee and for that I'm grateful.
Michael HA+ service
Matthew DNo improvement needed.
Johnny DShould have been charged $35 for mileage but was charged $85.
DAVID AGreat place
PAT PTruck had check engine light on, cab very dirty, clearly a high mileage vehicle
John QEasy to deal with
Charles PI did the pre check in, but when I picked it up the clerk basically went through it all again. Me having to physically put in the information then having to show everything and wait for him to ask if every point was correct was a waste of time for me. Also, I have yet to receive the final bill??
David GEasy to reserve online, very easy check-in at Ace Hardware. Truck was clean and ready to go, easy to drive and met our needs perfectly. Simple drop-off process as well. Highly recommend!
Andrew PGet your electric meter checked. It said the running lights for our hookups weren’t working. Took it to the other uhaul in Hamilton and their meter said it was fine.
Alan LI rented a trailer that was marketed and labeled to be a 4'x7' trailer so I could move a 42" wide mower. I had to rent a second trailer from a different provider because the UHaul trailer that was supossed to be 48" was actually 39" wide. I would like a refund since I had to rent a second trailer.
Justin NThe men at the location took the trailer off for my wife and we’re very helpful.
Ethan KNothing. Experience was great!
KATHLEEN BThe truck battery went dead after I reached my destination. I called AAA AND when we went to jump it we found a battery not equipped for this vehicle. The battery LOOKED like it was for a ford escort. AAA said this battery was swollen and going to blow up. I told the u-haul guy at Ace about this. His reply was not surprising, u-haul does things like this all the time. I told him I would do a review. He said, won’t matter u-haul won’t even read it or do anything about it. I will never recommend u-haul to anyone. I moved my son into a frat house in college and told all the dads this story too.
Scott SThese guys do it right. Checking in and out was fast, and time was of the essence at both the start and the end of our move. At the beginning, I had friends and family members waiting for me with the truck to get started with the move, and when I returned it, I was hot, tired, hungry, and thirsty and wanted to get going to take my hardworking movers out for a meal and some well-deserved rest, and they got me checked in within 2 minutes or less. They really exceeded my expectations at Ace Hardware.
James JVery kind and professional staff.
Jasmine KDidn’t talk to anyone just dropped off the truck and keys in box
Katherine SStore reps were very friendly & knowledgeable. The only fault I saw was when dropping truck off after hours, the key/key fob wouldn't fit in the Dropbox slot causing me to have to return to the store again to return the key to a live store rep.
kathy sMark was suuuper helpful! The van was there ready & waiting!
JARED BCar trailer was damaged causing my truck to shake horribly. When returned due to not being safe to use was told no refund until inspected by a tech. Nobody would ride with me to show the issue to. Now waiting on tech to check the following day. Total waste of my time.
James CThere was dog hair and chip crumbs on the seat. The cup holder area had sticky coffee spots all over it. And the vehicle itself was not too great. The steering wheel was constantly moving while driving straight and smelled terrible.
Megan DGreat service by the employees.
Carrie PEasy in and out.
Michael DVery nice and helpful. Had any answers for my questions.
Christian CAfter hours drop off. Not much space to leave the truck so I did my best to put it where it wouldn’t block the entrance or the lot.
Gregory BVery friendly and helpful staff. Quickly brought up the return, verified everything and I was on my way. This is how all uhaul’s should be.
Chris DI only dropped my truck off at this location
Belinda GNo issues
Robert GThe staff was great and efficient.
John CEasy, quick service and clean truck. Truck drove well just like a large car. Thanks!
Rondey SNothing to improve. Service was very quick and efficient. The truck was ready to go when I showed up.
armando RGreat job 👌
MENZIE Bfriendly/helpful staff
MIKE HFill up your vehicles with gas before you send your trucks back out with the next customer. When we took our truck out it was just a little bit over 3/4 of a tank. We tried to refill it to the same amount before returning it. Then I was charged an extra 11.00 for gas on my returned receipt from uhaul. That made me really mad!
Mary SBest service I ever had on a rental truck. Everything was ready when I arrived and check out was quick. Glad there was pickup location close and friendly
James GNothing needs improvement. The man who rented the vehicle to me was very kind and knew the process very well. The van itself was very clean, comfortable, smooth-riding and reliable. U-Haul has definitely stepped up its quality in the past 15 - 20 years. I was impressed that U-Haul now only keeps low-mileage vehicles for its fleet so there is less worry about a breakdown..
Charles BGreat service!!
DONALD D1. Actual Store hours don’t match information on websites 2. Gas tank fill indicator inaccurate
Nandkumar KGas was on same level when I brought it back as when I took it out. I was told I was a little short and forced to go get more gas, which put it over wht I took it out with. Also added more mileage to pay for
MARK SEasy on line to set up pikcup, easy and the location to pick up the truck.
Glen MGreat group of guys working there everyone so friendly and personable!
Patricia DThey charged me for gas saying tank wasn’t full. It was and I have receipt I filled tank. This is why you use same credit card for both for bullshit like this
john yThe owner was very helpful.
Diana GNo improvements needed. This Ace Hardware Store is a great location with great friendly staff.
James E