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sally Curry
Customer Reviews for Alans Diesel Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location has served me well in the past, however this last experience was very poor! The equipment was not ready for pick up as promised and as set forth in my rental agreement. This was extremely disappointing particularly given I received an email from U Haul approximately 24 hours prior to the expected pick up time indicating the equipment was available and guaranteed for delivery at 10:00am. The equipment was not ready at this location at 10:00am. It arrived at 11:15am and by the time it was entered back into inventory and available for rent, it was 12:00pm. This resulted in 2 hours of lost time and when considering the rental was for a pick up at one location and drop at another location 1600 miles away, this delay completely disrupted a planned cross country drive resulting in traffic delays due to rush hours through city areas and changes to my lodging. The explanation from your call center and from the dealership that "we're trying our best and apologize", comes up short. A company in the business of Moving, should understand the importance of scheduling!
Sheldon NelsonOutstanding customer service would recommend highly
Bobby MingSpeed up the paperwork.
robert hahnNO NEED FOR IMPROVEMENTS HERE! ALLEN'S DIESEL SERVICE, SPEAK WITH ALAN OR LAURA, BEST PLACE FOR ALL YOUR UHAUL NEEDS.
CINDY ADAMSNothing just the app can be faulty and not work for location purposes but did it. Made me kind of late but meh at least I got things done from moving which is something I was more worried about
Pedro MaciasExcellent service
ORAILA LENNYExcellent service and attentive to my needs. Will certainly use again as needs arises. Will recommend to my family and friends. Thanks again for excellent service
ORAILA LENNYExcellent service.
ORAILA LENNYBetter directions to lock box. We had no idea where to find the keys. Had to ask someone where it was.
Stephane CourtoisWe had a hard time getting the truck because the app kept saying that the place that Was assigned for me to pick up the truck kept telling me that there was no 10 foot truck scalable, after we had already reserved the truck. Thankfully the man from the shop showed up and helped me get the truck, but I was charged in advance for insurance and mileage, but was not quoted the $15.00 for insurance that he charged me. So I payed $55. And some change from him. Would like to know if this was accurate. Because the only price that I was given when I reserved the truck was $20.00. 19.00 and some change. Plus I was to replace what gas I used back into the truck, when I was done. But He said that he prorated the milage, and charged me in advance for milage. Sounds like a mix up.
anna marie camachoThing went smoothly
Rick JakielaCustomer service was great, equipment was well maintained.
Joe Gonzalez JrNothing, Alan was fantastic and helpful
Justin SolisThey scam my money rude
rosemary sanchezThe attendant who was serving me was also named Lori. I had a few hours to accomplish a small move before I drove to Houston. She was accommodating! So thankful for her!
LORI REYNAI was incorrectly charged for fuel and cleaning at drop off.
Dirk HaysGreat service
Francisco RuizRental experience was great. Alan was kind enough to assist with hooking trailer to my truck. I definitely would rent from this location in the future! Very flexible dealer
SERGIO E GUDINOClean the truck of bugs and definitely clean ALL the inside of the windows (especially the windshield).
DAVID WINGFIELDRental transaction was done well. We were able to pick up trailer earlier than planned and received assistance in hooking up the trailer. If necessary will rent from this location again as we were treated as if we were family.
luann walkerDropped after hours.
Jorge A RamirezMr Thompson was a great help. Great and prompt service!
JOSE GUERREROHonestly nothing can be improved. Customer service is the best. Nothing to complain about. They are good people . Totally recommend.
ANTHONY ALVAREZThiers anything to be improved. Customer services was great definitely renting again. 😌
ANTHONY ALVAREZthey were very friendly and helpful but i was charges more then told would be and they didnt know why told me to contact omtomer srevice whick i did and rhwre looking inti it i believe was chged 80 per exra mile instead of 40 like when i was told online
june kehsThey are VERY accommodating! Always professional, friendly, and helpful. I highly recommend this location to all who want to rent a truck or trailer from U-Haul.
CLAIRE FREEMANFollow through with promises like reserving boxes and supplying rods for wardrobe boxes. Make sure truck is in good order. Example given windshield wiper was unsafe. I was in a very dangerous situation driving in the rain with obliterated vision.
Julie BannanI was very pleased with everything they did. I showed up, told them what I wanted to do and they recommended the trailer I needed. They hooked up the trailer and I was on my way.
GEORGE FLEMINGThey have it down perfectly, they go the extra mile to help
GEORGE NORIEGAthe best service experience very hospitable, The shop manager is the greatest for service
GEORGE NORIEGAVery professional, helpful, and made me feel like family.
JAIME SAMPAYOThe shipping blankets were not available at the time of pick up, which was a significant problem. No advance notice was provided to me either.
Sheldon NelsonFriendly and helpful
Mark CastroNothing your doing great 😊
Samantha CisnerosWas charged for cleaning fee that I was not aware of sent an email to uhaul and yet to receive a response to why
MICHAEL ALVARADOAlan was friendly and professional. The equipment was ready for me just as requested. The location is easy to find. No complaints 👌
PEDRO CHAMPIONExcellent service
GEORGE VELAAllen’s diesel service did A most professional job i’ll providing me a trailer. I was sent there after no one showed up at Nitro rentals where my original reservation was made. I do not recommend nitro for any type of rental. Allen’s was definitely five stars.
GLEN JONESThe instructions for after hours drop off need to be sent sooner and be clearer on the process
DREW ESTELLCUSTOMER SERVICE WAS EXCELLENT.
JORGE NORIEGAQuick service
DANIEL CASTILLOvery helpfull
HAROLD HOLLEMBEAKHad some issues with the mobile rental. The site messed up and wouldn't let me continue when I was on the fuel/mileage step. The actual mileage was more than listed online, but I was unable to get the site to work again, or verify the data I entered saved. I needed a quick rental to move a few things and it did its job.
Chad BrownBest customer service I’ve ever had!
CRISTINA NEBREVery easy to and quick to pick! This location had excellent customer service.
ROLANDO DOMINGUEZAllen was very helpful. Good place to pick up and drop off.
ALEJANDRO CAVAZOSGreat service, nice people, very friendly
ROLANDO BUSTAMANTEAlan was great to work with. We had a few delays with closing on our home and he was more than willing to accommodate. We also forgot to load the dolly we rented and he took it off of my bill at the end. Would definitely recommend this location.
Domingo Rodriguez