Friendly and helpful
Kenneth C
Customer Reviews for All About Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Upon renting the truck the uhaul representive said the gas tank amount and milage were wrong on the paperwork and he would correct the error. To make sure he did what he said he would do, I had previously taken a picture of the milage and gas immediately prior to leaving the lot. Upon return, It had shown that I had driven only 34 miles and replaced the fuel above the level I received it. Upon checking out, the representative tried to overcharge for the milage, more than 20 miles overcharge since he never updated the information as we had discussed. I told him I had picture proof. He checked my phone and said he would make the change and correct I asked him for some additional consideration for the hassle, and he exclaimed over and over "I'm being a Karen and acting entitled", I was shocked considering I would have been overcharged for his mistake and then on top of it, he took the liberty to insult me. I was merely trying to point out it shouldn't be up to the customer to catch mistakes and request to be treated fairly and some consideration for having to prove I was right so I wouldn't get ripped off!
Kurt JDrop off went quickly and smoothly. Easy to enter and park the trailer I rented. The entire area was concrete making a clean and pleasant experience. I would recommend this U-Haul location to anyone looking for service in this area. It must be said somewhere in this review, the original drop off location I was directed to was two hours out of my way. After calling U-Haul dispatch, I was able to get one only an hour out of my way! There are multiple U-Haul locations nearer where I wanted to drop it off, one only a mile away from where I was. I drove past three of them on my way to this one. U-Haul dispatch does not seem to want to help the customer and is more interested in distributing the equipment at the cost of the customer. These reviews seem to be directed to the individual dealers and not the U-Haul company. The dealers I'll rate good. The equipment was exactly what I needed. The U-Haul dispatch system get a failing grade from me.
Mark AWell I first went to the location in Port Angeles and I wanted the largest Truck and they reserved the 20 foot which wasn't the largest Truck. They were supposed to call me back in a couple days but I didn't hear from them. Therefore, I stopped at the Hooker road location coming from my doctor's appt. to check on the truck. Because I needed it for Sunday March 31. I went to pick up the truck and When I realized that it wasn't the largest Truck I had gotten back to Port Angeles. Although, I called to switch it and the worker at the Hooker location wanted to switch it. However, He called someone at another location and he didn't want to switch it. I explained to him what had happened and he said that it was after 15 minutes. I expressed to to the worker that it takes me that long to get back to Port Angeles and that's 15 miles away. He said that I could bring back the truck, but I wouldn't get back my money on that truck and I could rent the largest Truck.Therefore, I had to rent two trucks and I was very unhappy with that because the guy in Port Angeles should have first rented me the largest Truck from the start. Although, The Hooker location they were very helpful and polite. The small truck was just a little dirty. I'm a woman I don't know what 20 footer is and I asked him are you sure that would be big enough. He said yes, because he used to move people. I'm a senior citizen and I'm on a fixed income and renting two trucks plus gas and ferry fees really hurt my pocket.
Sandra BScott was very helpful for the equipment drop-off.
Marty GI was sick and didnt want to deal with people. The seviouse was very professional and patient and helpful. Thanks for being awsome!
Fano TOur customer service person was extremely helpful, thank you!
hillary pI've used this Uhaul facility a few times. Top notch. Seamless pickup and admin. Exceptional staffing and exceptionally friendly. I'm glad this facility is near where I live as I know I will offer them my business in the future.
KEITH KMy van was great but a bit dirty.
Roger MThe customer service representative was professional and well organized dealing with the several customers present at the businesses opening. Extremely competent and equipment operated as expected.
Carter KI didnt understand what the m meant when you put it into drive. Maybe a little run down. Because it a brand new van. I drive an old truck and there's new thing I didn't know about on the new van.
JOHN KAlways a great experienve
michael sThe back of van was not swept out; the passenger windshield wiper was not functional and the driver's side got over extended and stuck; the "out" mileage on the contract was incorrect by approximately 200 miles - (we have proof and took a picture of the mileage before we left.
John LHave a better return sign in so you know if you have the vehicle returned and not still out. We had returned the vehicle but got a call asking us when we would be returning the vehicle as it was not on the lot. Turns out that corporate came and got it but the people inside didn't know about it.
Patrick mPerhaps a bit of improved clarity on the website/reservation information regarding my reserved vehicle: After completing the reservation (it was after hours, when no office staff there to confirm the availability), down at the bottom fine print mentions a qualifier: "... subject to availability". This situation may be impossible to remedy, given the staffing and late reservation, but that uncertainty does hamper the system's usefulness to a last-minute/night-before customer. Most of your plan-ahead customers won't be affected by this little availability qualifier--they can simply call the pick-up location to confirm. Anyway, you asked. All other services involved with this rental were top-notch: Clean, useful vehicle, wonderful customer service by Scott in Sequim office, I'll definitely use this office again and recommend to others. cf
Christopher FThis location on Hooker Road really goes out of there way for their customers. I appreciate ALL the help they have provided for our regular elementary school rentals to make our performances a success!
Neilufar NVery polite and professional. We will always go to them for any future needs. Thanks
Doug MVery satisfied!! They were so helpful and on top of things.
Angela DEverything went well and was very easy. Can't think of any improvements.
Royal KThe manager who rented the trailer to me was so helpful and courteous. I actually call another U-Haul in our area and went with this location due to his helpfulness. Super person and great representation of U-Haul.
Connie BStaff was very helpful and getting the rental was easy.
Brandi FI have rented from.this location 3 times in 2 weeks. Each time Scott has been exceptionally helpful and super kind, very easy to work with. This makes my job so much easier. Thank you!
Sharice MThe truck itself could have been better. It seemed very old and rickety. A very bumpy ride. The staff at this location was great! Very helpful and friendly.
Carrie LConvenient easy to use
Debra MWe dropped off after hours
Diane KThis is my preferred location in Sequim WA. Excellent service, very helpful.
Robert QWe had excellent service and appreciate our local UHaul dealer.
Robert BHave more people on duty; Serve in-person customers first and have phone calls forwarded when a customer is in the store; It's RUDE to tell customer that phone is more important!!!
Anders TGood guy - professional and helpful.
SAM zExcellent all around experience.
mike RThe folks at All About Storage were super!! Called me the day before to confirm that I was picking up at 8am, but said they don't open the gates until 9am! So there is some disconnect between the U-Haul website and their operating hours which they are investigating.
RYAN RNothing, customer service was great!
Barbara WEasy drop off quick and off and on my way I would highly recommend them
Patti BQuick and easy rental! I'll definitely return to this location the next time I need a van. 😀
Travis HJust keep doing what you’re doing. Excellent.
Keith JClerk had to enter rental into computer twice even though I had ordered the rental previously online. Then my husband had to ask him 4 times to open the gate so he could go fill up the gas tank before 5:00. He made it impossible to fill up in time, even though my husband had in excess of 20 minutes to go fill up and get back because he would not open the gate to let him out. Consequently we were charged $11.40 for 2 gallons of gas!! Not happy about that situation at all!!
DONNNA SI reserved a trailer for May 15th to be picked up at 12:30. When I arrived at about 12:45 the trailer that I had reserved was loaded with gravel. I said I would be back at 4:00 to pick it up but then called back and rescheduled for 8:00 a.m. this morning the 16th. Because obviously it was the end of the day and I would not be able to haul what I needed to nor use the person I had hired to work for me on the 15th. When I picked up the trailer this morning they were not open at 8:00 a.m. as posted it's about 10 after 8:00 when they finally open the gate. There was still some rock in the bottom of the trailer which spilled into my parking lot when I open the gate on the back of trailer. When I return the trailer I backed it in got out and was ready to disconnect it. The person who worked there had me get back in the truck to back it up some more a total of 4 in. When she disconnect the trailer I explained that this is the last time I will come to this location as it was the worst service I had ever experienced with U-Haul. I explained everything why and told her that this concludes our conversation and Got in my truck to leave. She then proceeded to follow me across the parking lot to yell at me that I need to chill out. That's when I stepped out of the truck and told her she needs to run her business professionally. The person has since emailed me to tell me that I will not be charged for this rental. That will at least recoup the money paid to my employee. I will definitely use U-Haul in the future but would rather use a small trailer in town and make multiple trips then go back to that location.
Steve TGreat customer service
jim jService was amazing but the back of the truck had animal poop in it stunk bad
Chris SSomeone had carried plants in the back end and it still had dirt and petals on the inside door and floor. It was will maintained otherwise and Cindy was very helpful. Not her fault. It was still useable. I did tell her about it.
Sharron SThis uhaul company has gone over and beyond to help when the other local uhaul company closed down suddenly. And to help extend our reservation for a school event. I cannot say enough about how well they have treated me, communicated clearly, and assisted in any way they can!
Neilufar NOnline pick up and return work well
Robin FNo comment.
Christine GThe agent was extremely pleasant and made the transaction swift and efficient.
Tom SFast and professional service.
Peter JHowever I rented the van for 24 hours, but the cigarette smoke inside, was nauseating so I brought the van back about 17 hours early, bummed. Customer service guy was 👍
VICTORIA GEverything was great and went smoothly. Thanks again!
Justin BThen man in Sequim Washington location he was more then helpful he went beyond his duty to help me out. Thanks for use of equipment
Vernon BVery helpful and friendly counter foljs.
Teresa LReceiving agent came out of the office soon as we drove in, knew who we were by name, and had us out of there in 5 minutes with an excellent paperless experience. This was for a trailer rental.
LINZEE LNot in the same category as the pickup but very professional.
Shawn LVery friendly and helpful made things easy.
Charles PExcellent and easy
Crista GI didn’t catch his name, but the guy behind the counter was great.
Karen RRep didn’t walk through to inspect for damages with me…but he had warmed up the truck in advance on a cold morning.
James WThe Uhaul measurements on your trailers are wrong; you claim the trailer is 6 X 12; however the entry is under 5 feet and you can’t load any vehicles in. I selected I was transporting a Kia and since the back entrance is under 5 feet and couldn’t use the trailer; just threw the money away.
GUY CCustomer service was outstanding! I’m a very happy customer.
Richard H