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Pauline Roundy
Customer Reviews for Excell Commercial Tire Service Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful staff
Beau RobinsonMore signage for entry and path to office may be an improvement for your average customer. Customer service was excellent. Equipment was great. I would absolutely recommend this simple location over a fancy office and a tight parking lot.
David HoffNothing. This place is great!
Michael LittleGreat customer service, great with assisting when hooking up the tow dolly. Answered all my questions. Would definitely go back to this location!
Adetola Oyetugacar dolly was broken ( center pin ) could not use
Leonard TurnerStaff were incredibly friendly and helpful! Highly recommend!
Leif O'DoyleKeep being great
Fred MeyersThat 5x9 w/ramp trailer should be re-hitched or discontinued. It is an awesome size with a big ramp, but I have now had it pop off my hitch on two separate occasions from two separate locations on different trucks with different hitches. What that tells me is that your screw-on hitch doesn't work or doesn't stay tight or your employees don't know how to use them, though the guy that installed this trailer certainly seemed to know what he was doing. On the plus, my chains were installed correctly both times and the trailer worked excellently when it was attached to my vehicle.
Ross PalmerDo to traffic we arrived late but she turned around and came back to help us. Twice we have used this location and both times they went above and beyond.
Robert KriegNothing, I was very pleased with the whole transaction
Natalie ScottGreat customer service. fast service and very friendly. 10/10 highly reccomend this location
Kyle BuckThis place was ok. The staff person I met with upon drop off was friendly and unhooked and dropped the trailer. It was a painless encounter. This place was also muddy and not paved.
Russell MackeyExcellent service. The team there really took care of me!
Connor KrebbsTrailer was in good shape and worked well during the trip. Jackie was awesome to work with! Knowledgeable, friendly and courteous. Mark Peterson
Mark PetersonOff a dirt road, water filled ditch complicates unhooking.
Michael Standing WolfThe location was closed when I showed up, which was around 330pm. Luckily there was someone at there personal vehicle that worked there, I talked with.
DAVID HOLLAND-SALASThe person assisting me was very fast which is rare at UHaul, will look at this location in the future for my UHaul rents.
Mark PalmerThe only thing I would suggest is to add a lift. Difficult to pickup and mount on hitch when U-Haul is full. All else was great!
phillip sanchezSignage needed. Office is hidden inside a tire facility, upstairs. Hard to locate.
Carl DaltonDirt over the floor of the trailer. Location did not have moving pads that reserved with the trailer. Owner of the business was pleasant and efficient. He could not do anything about the moving pads except to have me call 1800 UHAUL. Waste of time. I went to three other uhaul businesses before I found pads. This was an unnecessary and inconvenient waste of my time.
Andrew StevermerThe U-Haul employee was helpful and polite.
Nicholas KrantzMake it easier to find
Kristine HollandThe two gentlemen that ran the U-Haul store were excellent. I got upgraded to a better trailer with a ramp and additional insurance for a very reasonable price. I will be back there for any of my trailer rental needs. Thanks!
Michael McFarlenAlways professional and great customer service. I will continue to rent here.
Amanda SharplesThe gentleman who helped us was great! Very nice guy and very helpful. Excellent experience would definitely recommend and rent there again. Thank you.
Max SelinGood customer service, quick and courteous.
john torpeyBest customer service around. I will always use them for my trailer needs
darrell gilbertThe Excell Tire site is a great place to rent a U-Haul. The customer service is smooth and easy. We would definitely rent from them again.
Adele FazzoneI will def use this location and business again! Will recommend for sure!
Kat BohnsackGreat
Daniel ElyNice place very helpful.
Jonathan BlummThe area didn't have signs so got lost and then the grounds had sharp objects that could puncture tires very easily, also the stairs to the office were difficult to climb.
Geneva BlumenthalThank you!
Ken BosketVery friendly and fast
James SoudersI have rented from Uhaul regularly. The service from the location at Excell tires in Smokey point is exemplary. Nice people who make you feel appreciated. Please don't tell anybody or I might have to reserve my equipment sooner. lol
Randall BurnsSuper helpful & friendly staff.
Ron RollinsThe Attendant was great and I would definitely go back.
Jurgen ThiedeHad a hard time finding the office. The posted address is across the parking lot of the actual office. After 10 min of wandering around, asking people for directions, I wandered into a tire shop and then found the office. Great service after that.
Lisa HostekThey wanted me to back the trailer into a parking place but their other business teucks were in the way and they had a bunch of old tires laying up against a utility power pole, which I bumped with my truck while backing up and the tires fell over bumping his work truck. He got all sh!++y with me swearing at me and threatening me for damages to his piece of sh!t truck, blocking the parking area and his illegally stacked tires against a utility pole. Now i know his other business and I will be laughing when he finds his truck with flat tires or with some other unforeseen damages. Ay 60 years of age and having rented uhauls dozens of times during my life, I WILL NEVER USE ANOTHER UHAUL AND I WILL TELL MY FRIENDS, FAMILY, ASSOCIATES AND EVERYONE ELSE THROUGH SOCIAL MEDIA HOW F*CKED UP UHAUL IS AND TO NEVER EVER RWNT A VEHICLE FROM UHAUL.
David WhiteVery quick and helpful for the whole process
Frank RipleyKeep the the one I've used several times & already 3 friends in need. The lady that always helps me is Septacular ***. DC
DAVAHNN CARTASService from attendant was great and she was extremely courteous and informative. Will rent from here going forward.
Scott CookThe process to make a reservation, paperwork, and return was excellent. Thank you for a stressless renting experience.
Gary WaldermanThe customer service agent was focused on making this a great experience for me. I would recommend them to others as well as use them a second time and when I have to do work in this area of Snohomish County.
Gary WaldermanWas friendly service
Jon FreebergJackie is great!
Steve GarciaVery good service
Cary StuartMy rental was ready to go and the paperwork was quick on the trailer pickup. The return was just as quick and easy. Very fast and efficient service.
Richard SpicerAs above all was excellent especially the scheduling department.
Miguel GarciaEverett was an awesome experience with the 3 most helpful gentleman! William, Josh and Josh.
Sharon BlatchfordDont change a thing.
Jay JohnsonThe customer service was excellent!!!!However, the road is a dirt road full of potholes and it’s hard to find the office door. But the friendliness and customer service makes up for anything else!
Lorri eickertWe had great service. Thanks
gary willisPickup location was not convenient as I have a UHaul closer to me.
William Rogallayou have fast friendly service,good equipment,cant get much better than that.
Michael ModjeskiAnd knowledgeable it made the rental so very easy
Deanna ScottVery professional. Trailer was ready to go. They put it on my hitch and off I went. Great customer service. I will definitely rent from here again
Amanda SharplesNo office, no one around to help.
Terry CarverTrailer was ready to go when I arrived. Staff hooked up, checked over, and off we went. Drop off was quick and simple. Highly recommend Excell.
Mark HiraiwaVery easy drop off. The woman working there was so nice and helpful. Didn't catch her name, but a real asset to the company. When opportunity to rent again, I will rent here. Thank you.
Richard JeffersonGood folks, easy transaction.
Emalie Cobb