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Clydene H
Customer Reviews for American Self Storage #22
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service. The dude was awesome!
Myles TGentleman on site was very helpful Transactions we fast and easy I got immediate messages to my email Return was just as nice Recommended to anyone
rogeliio rHe was very rude and did nothing for me but said I'm on lunch and you were supposed to be here at 12 but I didn't pay till after 12 so that was stupid the only one who helped me was Tiffany at 405-622-4102 she was amazing and wonderful I had to check the truck out with her completely by phone the worker at the storage did absoolutely nothing for me down right refused
Priscilla AThe man there was great he had wonderful customer service easy to talk with just all around great person
Toya BVery friendly customer service, he went above and beyond. Highly recommend!
Alyssa AI dropped it off early and after hours because we were down with it. There was someone there at the drop and offered to park it and do the drop off paperwork. Great customer service!
Rutherford RVery small parking lot pain to park large trucks.
PHILLIP PRob was amazing! Can’t think of one improvement ⭐️⭐️⭐️⭐️⭐️
Emily GEasy and quick pickup and return. Great job! Will use this site again.
William DDealer wad great very informative and helpful
KIRK VThis isn't a complaint about the facility itself or management. My pickup was as expected and everything was in order. However, the UHAUL system needs to do better. I transferred my order to a Saturday and picked the location that had the truck I needed. The facility did not have the appliance dolly and regular dolly that was part of my order. I didn't find out until I was pulling into the facility on the day of the move. I don't blame management at this facility that they did not have the requested dollys. I do blame Uhaul. We had to scramble and find dollys that were reserved with your company and our move had to be delayed until they arrived. Seriously Uhaul. Do better for your customers and fix your system.
Dustin GDrop that location. All other locations we worked with were wonderful.
Donald EThe best uhual experience I've ever had. Rob was a wonderful person!
Brooke NAlways a pleasure doing business at American Self Storage.
MICHAELE MWe appreciated how easy it was to return the utility trailer. Thank you.
Tina GDON’T Use 24-7 within the uhaul app. It’s terrible. I had to wait 30-45 minutes while an online rep tried to contact an additional member of my family to verify ME. I recommend just using the manned help desk. Much faster. No delays!
Lewis WTruck should have a full tank of gas at pick up. Otherwise, excellent overall experience.
Lewis WNothing really.
Jamal AThe problem was scheduling, not the location. I ordered a 26. I was then moved to a location an hour away (plus an $80 Uber) and got a 20 instead. How hard is it to tell me I had been downgraded? As a special bonus, I got extra mile charges because I had to drive it back to my house. These are simple systems issues. Inexcusable that they cannot be more accurate and transparent.
David IGentleman was very nice & understanding. had lots of knowledge. Will be back again.
Richard JThe customer representative at this location is top notch!
britini fService was great! Really appreciated owners help.
Paula TThe system was down so the manager is gonna email me the check in. Nice guy!!! Great place.
Leisa WRob took care of my reservation nicely
albert vI have used them 2 or 3 weeks in a row, they always have my rental ready, the guy in the place is nice, and very helpful.
CHAD PIt was easy to acquire the truck, the employee was very helpful & a great help to me as a first time Uhaul truck renter.
Gail RFriendly staff that helped my wife unhook the trailer both times.
Cody NIt’s was a really great experience. The agent was awesome and very helpful.
kelly oLamp post was strobing
JUSTIN LMuy Buena Atencion y servicio de parte del encargado, con seguridad volvere a rentar de Nuevo alli
david sAt pickup he told me to call no matter the time or place if I had any trouble with the trailer. It just makes you feel like you matter and that’s important to me.
Jennifer SOnly talked on the phone when I called at opening to check on my return that I had done the previous evening. Excellent customer service skills
Travis JGreat return very easy
Kelley Mthey made it very easy to rent and very kind employee.
stephanie sThe gentleman working there was very nice and professional. Had a great experience. Would use again.
EUGENIA MWas very flexible regarding after hours return time.
Wayne BRob was awesome and very helpful. I will be going back to this location next time I need a trailer.
NICOLE NThey weren’t open.
HAROLD WThe attendant was very friendly and helpful
Barry SI arrived during business hours and there was no one there (11:15 am) even though business hours are listed as 9 am to 6 pm. Personel not helpful. Calling the UHaul 800 number was just as frustrating. Her level of indifference to the problems I was having was astonishing. Basically, UHaul, USuck!
Jeff JAll is good
THEODORE SCommunicate beforehand the details on how to pick up the truck, if location is closed.
Shawn WThe manager is awesome! Very professional, very helpful, a pleasure to do business with. I would highly recommend this location!
PATRICIA HGreat service!
Mira BThe web site for after hours return of your equipment was too complicated for me to use. Simplify your web site and I think many of your customers would benefit. Of course I'm 67 years old and am slow with much of today's information systems. I left a note for the store manager and he was very helpful in my dilemma. Your equipment and staff were outstanding from start to finish. Thank you....
Dale WGreat customer service and greeted us with a constant smile!
Elizabeth BExcellent service. Excellent customer service. Highly recommend this location!!!!
Ryan BAbsolutely love the is location and Manager we also do storage.
KIMBERLY GWhat a disaster! The two different Uhaul companies create a VAST amount of confusion almost impossible to deal with. Hours of on hold wait time, talking to someone in Virginia, New Orleans, and North Dakota all just to ask a simple question. OMG when did Uhaul become a 4 letter word!!!
Ben CShawn was a HUGE help and checking in went quick and easy!!!!
Rick Fno hassle, great service
William W