The pickup process, not the locations, was ridiculous! Next time I would rather go into the facility than using the app. Having to input so much information including contacts is absurd! Charge me a down payment rather than making me go through such a long process and I couldn’t even get my reservation without contacting someone on the phone since I was late. That’s why I did mobile pickup so if I was late it wouldn’t be a big deal! Person on the phone was very nice and pleasant though.
Steven K
Customer Reviews for Auto Body Unlimited
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Jay Shoen is top notch and I would recommend him to anyone in need of his services. Thanks to your team at Autobody Unlimited and U-Haul I will always be a loyal customer.
Peter PJay is a very kind man and wonderful representative of Uhaul... as well as an apparently-excellent body shop!
Lisa MThe online pick up is a NIGHTMARE! It never works! This is my 3rd time renting from you in the last 2 years. I ALWAYS have to call to get someone to help. Either your site is down or takes forever to load and then sends you to the wrong page! The person on the phone is helpful, but when it takes 45 minutes longer then expected, it can be stressful if you are supposed to meet people to help you move. This has happened every time. I show up early too! This time you did not have the truck I order so you had to give me a bigger one. This truck was filthy! At least it had gas though. The last truck I rented from you barely had gas enough to get to a station! Returning the truck is ridiculous as well. The website is terrible and slow! Also the instructions at the place say to one thing but your web site says something else! Get it together!
Laura MThe vehicle was filthy and the windshield was so covered in bugs and wiper streaks that I could barely see when other cars headlights shined on it. As soon as I arrived home, I washed the cab of the truck and thoroughly cleaned the windshield and mirrors. Also, I ordered furniture blankets and a dolly for the move. none of the items were in the truck. I documented the missing items at pickup and drop-off. The blankets were removed from my final bill, but the $7 dolly charge remained. Overall, I like the app for pickup and drop-off, as it greatly extends access to the vehicles.
DONOVAN DOwner was very pleasant and attentive
Raid YThe owner of the shop was very impatient and seemed like he did not want to be bothered. I understand that the "required" use of a smartphone is supposed to help streamline things, but I would rather rent a U-haul from a human person than from my own phone. Over-all, very poor customer service from both Auto Body Unlimited and from U-haul.
Sean QWhen we arrived, the items we requested were not in the truck. The owner of the shop was unhelpful and the check-in process took nearly an hour of our precious time. The return was nearly just as bad, as the app had many problems and kept refreshing. The whole process has left such a bad taste in my mouth that I might not ever rent a uhual again.
Jennifer HEverything went very smooth . Made a stressful day less stressful !
Kelly BLOVE the mobile pick up option!!!
Ann BThe online service was not good. Information that they entered was inaccurate though it was reviewed and verified. I presume the owner of the company that rents the trucks came to the site by chance and was great. Very helpful and a pleasure to deal with.
BRADLEY WI wasn’t supposed to go here. I made a reservation at another location. And waiting for my scheduled appointment. When I arrived, they wanted me to go somewhere 40 minutes away to pick up the truck. I explained that wouldn’t work and that I just need any box truck to do some local driving today. They helped. But there was no compensation offered on my reservation.
DONALD BThe U-Haul representative was personable and helpful!
FRANK RGreat service.
JIAYUN ZYour website still shows a location in Moorpark, CA (a tire store) that apparently has never been, and is still not a U-Haul location. Because I live in Moorpark, I tried to reserve a truck at that location. I even contacted the owner, who was furious with U-Haul for listing him as a U-Haul location, when he has never been one.
CHARLES GHorrible experience. The location was supposed to open at 8am they opened late. The guy had no idea how to deliver the truck and we had to wait for someone else to arrive which took 2 hours which we were paying someone hourly labor and as a result we had to hire them for the next say to finish the job. We paid labor to men waiting forever the truck. Wasted our time and money.
JOSE OThough I requested an equipment dolly and was charged for it, there wasn't one when I picked up the truck. I'd requested check out service with a counter agent, but when we arrived, the shop was closed. I called the owner and he was rude, telling me I needed to check in on my phone. We had no recourse and no assistance for the issues, and it made our moving job a lot harder.
Arthur GNothing as far as I can see.
FRANK WI was called early in the morning before I was out of bed to be told that my confirmed reservation for a van rental was not available. She said that there was a van available in another location and would I take it. I said yes. There was no alternative for me Then another call from the the man at the other location and asked me to come immedeatly as he had another obligation to go to. He finally said he would meet me there in about 40 minutes. Not Too Happy with this happening early in the morning of the day scheduled to pickup at the U-Haul location.
ED JWeb site was very difficult and I had to go through it 4 times to get correct information for my request and even after I printed out the confirmation, I got a call that the vehicle was not available at the requested location.
Timothy RGreat customer service!
Joe HJay & his son were so helpful + accommodating
Julie MNo comment at this time. Great experience with this authorized rental. Oddly different. ????
Ariel GWe had a major problem with our reserved trailer at the AGOURA HILLS location. We experienced what I would call BAIT and SWITCH This location in Simi Valley saved the day. And also our family reunion in Utah! Extremely helpful and extremely nice. They had the size we wanted and it was ready to go when we drove out to get it. I would use this location again with no worries. I will NEVER use the AGOURA HILLS location I will not recommend AGOURA HILLS to anyone. EVER
lorraine lExcellent drop off. Agent was welcoming and kind. Thank you very much.
Nick DClean, yes. But the trailer had a flat, and this was the second time I've rented the same trailer. Each time it had the same flat
Diane bVery helpful staff!
CHARLES NThanks . The service was great
ATIQULLAH SParking lot is very small. Staff member had trouble computing the correct bill amount. I had to contest it. Then staff members argued in front of me about how to fix it. It was uncomfortable and unprofessional.
Shannon PThe office lady was very helpful Please give her my gratitude, Monet
MONET SExcellent service
Manuel GAdvertise this location in your website more often.
JORGE REasy drop off all went smoothly.
JODY VStaff was friendly, helpful and explained the rental agreement and charges. Also took time to measure the cargo van to make sure it was what I needed and also made sure I understood the after hours drop off process.
RONALD WPleasant and efficient pick up and return service.
Allen WThe rep was not friendly, when I got there he was on the phone and upset. I asked some questions and he was rude with the answers.
rigoberto sGwen was terrific! I met the owner too - he smiled at me from the office when I was returning the trailer - in contrast with the couple Yelp comments that I saw before doing business here. Everything was exactly per the agreement I signed (and with smiles). Perhaps the bad Yelps were from entitlement believers? Anyway - thank you guys! Gary
Gary SDiscounts for veterans and AAA members
STEPHEN RI don't think there is anything you could have done to make my experience better. Also, Gwen was really helpful, knowledgeable and truly fantastic! Thank you!
TAMARA CGwen is extremely friendly and helpful. Unfortunately the owner Jay is extremely rude and nasty and I will NEVER USE THIS LOCATION AGAIN RATHER DRIVE 10 MILES AND PAY EXTRA NOT TO USE THIS LOCATION.
KEITH SThis is the first time i rented a uhaul truck and everything is fine! Would recommend it!
CELSON GSay Awesome
Adrian ENo where to park. Also returned vehicle with the same amount of gas and was charged a fueling fee.
Micheal SKeep up the good work, especially courtesy calls on the rental day confirming rental pickup locations.
adam aEasy in easy out. No issues
Mark RNot happy with end result. Wasn't aware or told that the door handle had to be in a certain position before lifting the door. Got to destination, loaded everything, couldn't get door closed, unloaded everything, returned the truck. There was no time left to complete the move, still charged full amount. Wow!
GREGORY BThe truck I rented was ready when I arrived and had all the room I needed for picking up the large packages I needed. The rental was handled very professionally.
Timothy LThe gentleman called me as I was running late and was just checking. I'm thankful and he was great
Yvonne BThank You U-Haul for giving back the vans, I use them all the time!! Please don't take them away again.
Mike PGreat drop off location. The employee waited for me to get there before they closed. Helpful and friendly. Thank you
Kelly OThis the first time I rented from an authorized dealer. It was very nice experience. Staff was much more friendly than uHaul centers.
Rodney UGreat staff. Impeccable customer service. Best uhaul experience in Los Angeles area so far
Nathan HDifficult to get into and maneuver a trailer. Was not permitted to load car onto auto transport and was directed to a Walmart parking lot.
Benjamin RPossibly expand.
SAMUEL BFix the fold down fender on the car hauler so it actually works and let's you open the car door.
KEVIN LShe was very friendly and helpful
Chris MIt's very hard from the street to know there's a Uhaul facility there and I only live 2 blocks away.
frances mJay is the bomb! Since the size we wanted wasn't available Jay personally went and picked up the unit over 10 miles away. The unit was brand new (we were probably the second users it appeared it was so clean) and everything was beyond our expectations. Oh, great pricing as well - much lower than the competition.
ARNOLD LGreat service, friendly and accomdating
PAUL MGarantee your hold for equipment for pick up whether trailer or trucktruck, so there is not a 50% chance that equipment might be there for pickup. The customer shouldn't have to hope that the trailer is waiting for pickup.
YVONNE A