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krayven spangler
Customer Reviews for BG Drive Thru
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not a thing-great customer service at this location.. Extremely helpful and a great attitude!!
Lisa KerrVery helpful staff.
David LawrenceAli was a lot of help and easy to deal with, very nice guy!
RICHARD CHILDERSThe gentleman was amazing. He was a delight to be around and extremely helpful. He was very personable and humorous. This was my second time to return a trailer to his location and he has been 5 stars both times.
Donna BrowningGive us more milage. I was charged $32 dollars going over. I needed to pick up stuff in storage and when I got to Weatherford I needed to go to pick up a mattress and groceries for my apartment PLUS I had to go sign my lease. You leave no room for doing important tasks to move. It isn't a luxury drive sight seeing - IT IS A MOVE!!! Should have stayed with PENSKE! Your rates are to high anymore! I need a moving truck again I need to just buy a truck or SUV.
Donna HensonEverything went great. Ali was friendly and helpful..I will use this location when I need a U haul rental.
Toby KlineBest clean place friendly person best experience
Brown justin TyleyGreat location
hale hallGetting in and out of this location was challenging. Tight turns and steep drives. Not a lot of room to negotiate turns.
Randy KienzleI rented my uhaul and I think that If you don’t use all the miles and days you rented the truck for you should get some of the money back. But others then that it’s was ok.
John MorrisonMuhammad was incredible! He was personable, helpful and quick! The location was clean, easy to find, and the return process was simple and convenient for my family. I would highly recommend this location to others for future reservations!
Rowen EasleyThe drop off experience was pleasant and without incident. The gentleman that helped me was friendly and professional.
kenneth mandakunisThe gentalman seen that we received a newer 15ft u-haul since we were traveling back to PA from his location. The transaction was handled professional.
Thomas ProkayI was told if I wanted to extend a day let them know as a surgery took place and I would be the only one to unpack. The gentleman I contacted here tried to be comical and tell me I cant have everything I wanted. Then said I could come in at 4pm rather than 9am. As I'm going to drop it off at 12 he calls demanding to know when I was dropping it off. I let him know I was on my way. He said ok and hung up. I get there and hand him the key say I'm dropping it off. He says what was it a one way. I say yes and my name. He says ok well I will go out and get mileage shortly. I let him know I took a picture my mileage before and after as well as gas so i knew it was with in the contract. He was very short and unprofessional.
Nicole SmartDrop site was a convenience store.
Elaine SmithVery friendly and helpful. The return process was very easy.
Patricia MitchellOur destination had a drop off location but we were not allowed to drop off our specific type of rental at this location. We had to go to another town 30 miles away. Customers really should not have to be inconvenienced by the companies inventory control. If it costs a little more money to move inventory around then do it and pass the cost on. Have a good day! :)
Timothy PierceSmelled like weed inside truck.
RICHARD CLEVELANDHad scheduled for a Appliance Dolly, they didn’t have it at the store where I picked up. Ended up borrowing one from neighbors house to use. I did in-store checkout because the store showed it was open Sunday at 10:00. The gentleman working didn’t show up till 10:40 at location.
Aaron NewtonThe website allowed us to reserve at 9 am, but the convenience store was not open until 10. Also, why allow an online reservation for self-guided pickup if there is no way to obtain the key without someone being there an hour after the reservation time?
Kevin JonesTruck was dirty and the reservation center called to verify that my equipment was at the location and upon arrival was told they didn’t have the appliance Dolly that I had reserved.
Aaron SmithNot much help with getting unhitched from trailer.
ROGER JOHNThe owner was very rude and also did not put the keys in the box outside so I could mobile check in. Was forced to go through him and he charged us an extra $33 (which was returned to us by your customer service graciously and very polite). The vehicle inside the cab smelt badly of incense and had a bunch of construction materials inside. The inside of the box smelt horribly of paint thinner and most of my belongings still smell that way!
Stephen AutreyFind someone else to run that location.
Stacey CoffeyGreat experience!!! Awesome!!!!Thank You.🌻
KAREN MURRAYEverything went smoothly with helpful assistance by the management.
Floyd lamkeThe guy came by to open the store at 10 so we had to wait for an hour for him. Then he couldn’t find our reservation. Then we made it almost out of weatherford without our dolly we had paid for. He also is extremely hard to understand and had the music up so loud we couldn’t hear him.
Ryan MorelockPerfect customer service
Tristan DevonI made my reservation online and confirmed it with a human on the phone. Still somehow got charged for all the pads and dollies that I manually removed during my reservation and was told it was something I did wrong. Charged my card before telling me the total. Online it says 30¢/mile but it’s 89¢/mile there? Waste of money and time and extremely unprofessional. I don’t even know how this store is allowed to be open.
Jillian BaileyVERY POLITE & SUPER HELPFUL
NICHOLE MAYOLETHVery amazing customer service Ali did great job very help full , very friendly there are only 5 star ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
JENNIFER BINGHAMGive this location 20 *'s
JUSTIN JENNINGS20 Stars
MICHAEL TIPPENSAli was awesome! 20 stars!!
Jonathan GiddensVery friendly. Awesome job
Twila BuieAmazing customer service from the gentleman at this location. He was so helpful and friendly!! 10 stars!!
Mallory JohnsonHave used this location for two separate Uhaul rentals. Outstanding and professional service each time. Highly recommend using this location for Uhaul services and convenient store needs.
Freddy HerringtonOther location let me down on a mission critical haul. This location in Weatherford helped make it happen. Great service.
John ToneyVery nice Location , Person very help full truck was very clean , this is my fist 🤜 experience very very happy Thank you BGs
Ever pereiraThis location was very difficult to work with. I had my appointment set up to pick up my truck at 8:00am and no one was there till around 8:40am despite the location saying it was open at 7:30am. The man at the register also was rude when I was confused and pulled out my debit card thinking I had to pay through him since this was my first time renting a uhaul. Made for a later start on moving then I wanted and for a difficult transaction.
Andrew HowseComputers were down and it took 25+ mins for a simple pickup. Location was a rundown gas station and storage place. The truck had no cruise control and had a sweet smell coming from the engine (coolant leak?) the entire trip.
Jeff L'HommedieuThey did not have the furniture dolly. When I asked for it they were very rude and said I would have to call U-Haul and find one somewhere else’s. We’re not helpful at all.
Dalton HarperFriendly & great people. I'm renting from them again, very soon!!
Kandi FitchPoor guy needed help .hes running a gas station amd the uhaul side
Crystal GaynorGreat customer service and very friendly! Thank you!
Alan Thompson