The process was quick and easy. The employees were friendly, kind and efficient. I would absolutely rent from this location again.
Jonathan R
Customer Reviews for Bergenfield Keepers LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It’s so easy to rent from Uhaul!
Suzanne Rany thing.!!!
Abraham EFix your app. If you want people to use the app, make it usable especially at pick up and return time. I spent 20 minutes trying to upload the same pictures multiple times after the upload process crashed.
Moises FFine experience with one major exception. When I got there, I was told they need to scan of my driver's license. The lady working there told me I could do it myself by taking a picture of my license with my phone. I told her I prefer that she does it. However, she then proceeded to take out her PERSONAL PHONE to scan my license, explaining that UHAUL does not provide them an ID scanner. I then refused, and did it myself. I have never rented a car or U-Haul before where the facility is not provided with the proper equipment to do their job. In this case, UHAUL SHOULD BE PROVIDING AN ID SCANNER to each and every facility that rents their vehicles. IT IS NOT the customers responsibility to scan their own license/ documents.
David SThe only thing didn’t get extra equipment. Mostly due to my late rental after hours
Deborah MGreat rental experience
Anthony SFast service, efficient and great location.
Peter CThe person who helped me at the UHaul office was pleasant and very professional. The registration was easy and quick. The truck was very clean. There were no issues at all.
Emanuele MCustomer service great
lisa cEverything was exception from the booking of the vehicle to returning of the vehicle this location gets an A++
VIESHIA MI believe I was charged an extra 7.?? For something I did not use
Carol SGreat service
Jenny PVery friendly service; good location; well maintained rental truck. Overall, an excellent experience.
Alexander NLa Van estaba limpia y fácil de manejar. Solamente tuve problema al momento de la entregar ya que la app de U-haul no me dejo hacer la entrega y tuve que llamar a servicio al cliente donde también hubo inconveniente para entregar, creo que debería mejorar la App. De resto todo muy bien, Gracias.
Juan AFriendly, clean & easy to rent with this location.
Almesha PI was not able to use the app to rent before opening time. Wifi service is not good enough in the area to support the app. It kept getting disconnected. Had to come back when office was open. The attendant was super helpful and pleasant but I got a late start on the day because of the app. Otherwise all was good.
ELIZABETH ONice employess exceeds expectation. Customer quality service!
Rommel GFix the trucks after every crash so the people who rent it after doesn't have to deal with it
Juan Myour online check-in process is horrible. Your website just barely works, signing in fails half the time with Session Expired, even though there is no session before sign in, you asked me to upload my driver's license both before coming and when I got to the location...basically it sucked and took forever
Mark VWas convinient and easy usage
Saravanan RVery smooth pleasant transaction. Thanks for the nice reception.
ARISTEO P没有倒车摄像头
Lianyou YI do not understand the charges. I was charged $20 that I still do not why
VAKABA FThe woman who helped me, Nakeisha(hope I spelled it right) was extremely courteous, helpful and very friendly.
William FFrom the beginning to the end, your company was a nightmare to deal with. You need the services of an efficiency expert.
steve BWill ONLY use this business...everyone and everything is always on top.
Sheila TThe woman who works there ( so sorry I do not remember her name) is outstanding!!!
Heidi SEverything was great
Scott PThanks
Javad DOverall great experience with the Agent at the location... My order that was canceled (1hr no-show clause) was re-booked on the spot...that made my Day... My disappointment came in when I had to spend more than 30 precious minutes on the phone...because the App doesn't provide a link to return the vehicle...
Tohouri TThe woman at the front desk was exceptional! Courteous and professional!
John RHarry was so helpful and kind getting the truck ready.Nakisha was great the day of pick up.I definitely recommend Bergenfield Keepers for help renting UHauls.thank you Mary Jane
mary jGreat place to rent and nice workers .
Ed MIt was such a pleasure to know that U haul company is so convenient, the staff are amazingly helpful. Everything was perfect. I highly recommend this U Haul company to anyone.
Roshana SEverything and everyone was great
CAROL SWe received the best customer service ever! Thank you! We will be back.
Nancy HI thought everything was great employee was great very helpful thank you
EMILY BNo notes. Great experience!!
Mario LBergenfield office is THE BEST👍 Very professional
Mykola PThey need to verify vehicle maintenance , Truck did not start and had to have a boost. The cable to the negative battery looks bad or loss .
Julio VThe representative didnt know her work. She didnt approve my us driving license, although this is not my first time to rent from uhaul with that license. She was unpleasant
Shai TThe women that took care of me was very nice and explain everything to me
Arturo FExcellent!!
KIERAN KReally friendly staff
Darwin SExcellent service
henry vExcellent service. Very professional, knowledgeable staff. I was very impressed with the entire experience.
Mark SThis branch has charged me $20 more, because according to what they deliver the vehicle later, but I delivered the vehicle before the time stipulated in the contract, and I already filed the report and they have not solved me
Keyri L