Your business was a blessing to our Southern Gospel trio called Clearvision. Our bus was not available for our weekend trip, so we thought of the option of renting one of your 5x8 trailers to haul our sound equipment. We were greatly pleased with the performance of trailer and thankful for the opportunity!
John T
Customer Reviews for Boaz Cotton States Barns
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I stated my comments above thz
Michelle GThey might at least wash the trailers
Fred RKeep it up with ease. Thank you U-Haul.
Fred RChains had road rash on them half of the driver side break and turn signal was inoperative told the girl and she seemed un concerned said it was noted wanted to pick up later in the evening was told she had to get pictures of it hooked up wich she handed me a pice of paper that I still have and said here's ur serial number for the equipment it's down there my number is on there send pictures of equipment after u get hooked up which I could have done with here not even there.
Charles RI was there on Sunday and had to check in by phone. It took over an hour to check in with uhaul. It took several calls and verification numbers to check in and also to check out. I lost valuable time with the truck and lost money. I was charged more to return the truck. Completely unacceptable.
Gary WThe return process is pretty complicated for a person not real tech savvy 🤷♀️. My granddaughter was a great help since I had to. back in the trailer and drop it first and then back the truck in. I did it though but picked what I thought it was the truck to return and take pictures of but it was referring to the trailer. The person in customer assistance was a great help and reassured me that it could be straightened out the next morning.
Sheri SGreat customer service. long wait time though. Definitely good drop off location for me
Kenneth BThe trailer was older than we have rented before and seemed shorter (not as tall) on the inside. The roll down/up door was hard to close. The latch was old and rusty. The man at the pickup location was super nice & helpful.
ASHLEY GNice and helpful staff.
ASHLEY GGet people who know what they are doing.
JOHN BI made online reservations for a 1:45pm pickup. When I arrived, a sign on the door said they were closed for the day and would return tomorrow (doctor's app) but I could still contact her which I did. I got the trailer but there was no one there to hook it up.
Johnny DWhere is the final bill? Truck was dropped last week and no final bill was sent.
Karen GConvenience
Betty WGreat service. Very friendly and helpful folks.
Larry CResume
daniel bThe thing of the trailer was bent in such a way that it was unusable.
Richard RN/a
George SWe were very pleased with Jason at the Boaz location. He helped tremendously with what was a disaster of a situation created by last minute cancellation at our original pickup location. We were however very displeased with the procedures the company has for unexpected truck issues and Tessa who communicated with us the Saturday before pickup on Monday. There were zero business days given for arrangements to be made due to our original truck not being available. Jason informed us there could have been accomodations made for a larger truck closer to our original pickup location instead of us having to drive an hour and a half round trip out of the way just to pick up another truck and tow trailer. Tessa did not disclose this information and told us the Boaz location was our only alternative outside of a further location without the tow trailer available. I had to take off work when originally planned to just be 20 minutes late for pickup Monday morning since the rescheduled location did not open until 10am, as well. We were only accommodated by 40 miles we would not have to pay for on the truck rented due to the location change. Not our hours of work lost, or time out of the way for moving that day. Very displeased with how unaccommodating she was, and hope to never have to deal with a situation like that again.
Nikki SNot sure
DAWN HFriendly service
BOBBY DVery hard to find.
VIRGINIA BNot at location during the hours posted for this location. Change hours or be there.
Phillip HNot the best location. Hard to find as in poor area and not visable. Had to call to find them. Once there staff was helpful. Would use again only because of convenience as drop off location.
Robert OThe key area was kinda hard to find and the area was a little scary.
Lisa MFriendly folks Helpful when I needed a trailer
Roger WVery poor return location !!!!
JIMMY HFrom this location, no changes needed. The lady I worked with, went above and beyond. I would do anything to keep this lady on your team. I appreciate everything she done for me.
Randall PPulled up, couldn’t get anyone to help me. Had to stay on the phone with my wife and kids in the car for over 45 minutes... had to do so many pictures to prove things crazy.
Joseph HYou need some one to talk on phone not the automated service because that 24 7 don’t work it does not take your information
Shelley HThe location was locked out of their office when I arrived, My code to get in the lockbox would not work. Location employee couldn't get it open, then the regional manager showed up, he couldn't get it open and worked with it for 15-20 minutes before finally opening it. Caused me to be 1 hour late to a project that I had 6 employees on the clock waiting. Then they quoted me $.69 cents a mile and charged me $ .99 The staff and 1-800 staff were VERY nice. just cost me a lot more money than had anticipated.
Bruce BLet someone know upfront that no one will be at the location where you pickup and go ahead and send the lock box code so you can get the keys. Also I had to go thru 3 people on the phone before I was actually helped.
Michael BThe worker was awful. Rude and lazy.
Jeremy SI was told the location was 14 miles from my home when it was actually 23 miles. I was expecting maybe 30 miles and wound up paying for 46 miles. I cost me about $14 more in mileage which doesn't sound like much but on a single set income it makes a big difference. Other than that it was good.
Kathy MUnit was not checked when turned in. Basically I dropped it off, did all the disconnects. Showed my paperwork for a photo, and left. Maybe that's the way it's supposed to work. Guess I'll never know.
Larry HEquipment was clean but right corner leaked when it rained.
Joshua BI received a text message at 5:46 in the morning the day before I was supposed to return the truck. This text stated that I had been assigned a different drop off location that was 40 miles away from the location where I had picked up the truck. It took several telephone calls and many Conversations to get the drop off location changed back to where my car was parked. I do not know why this change was made without my consent or why it was so difficult to have my drop off location returned to the original place where I had picked the truck up. This unscheduled change to a location 40 miles from Where my car was parked could have been a total disaster since I had no means of transportation home. It took several calls and an approval by a supervisor to correct this situation. I think it is totally inappropriate that U-Haul dictated this change and was so hesitant to accommodate me. Overalls that entire experience and the fact that I had to make so many calls to customer service and was treated so rudely by One of your customer service representatives was stressful and Uncalled for. The Boaz location was very helpful and accommodating but I cannot say that about the rest of this experience.
Dianne JI reserved a truck and the office wasn't open yet, I used my phone to do all the paper work. I was afraid I'd mess up on something, BUT it went very smooth with my cell phone. They have improved the system of renting to very easy.
EvaJoy ICould not ask for an easier transaction. Angie made it a quick and easy. Had no problems whatsoever. Thank you.
PATRICIA FHad no clue what to do, but they tried.
Wes MVery pleased with service, quality of rental equipment, and ease of return
First time to ever rent a uhaul! Very well worth the money.
AMANDA BThe original reservation was at Chase Park. We were upgraded to a 26 foot without being contacted because they had given our reserved 20 foot to someone else. Due to our inexperience in big trucks we were very nervous about driving and did not use the truck. Customer service was poor at best. We continued our search to Moore's Mill. The representatives there were extremely helpful and very compassionate. They went beyond excellent service and tried to make our first experience with U-Haul bearable. The move was already awful due to job loss. Moore's Mill service representative should receive full credit for making our day bearable. I applaud them. My recommendation would be to contact customers when contract has been changed, regardless of upgrade, or change.
MATT h