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James Jones
Customer Reviews for Isom Vendors Mall
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Inspect truck before handing it over. The back door was open. I had to stop and close it. Tell people about how to determine how much gas in truck. I list 20 dollars by over filling. Don't make customer go get mileage and has amount.
Brenda BraddockWas excellent costumer service
PHILLIP MOSHERThe people that waited on mme was really nice and the equipment was maintained and really satisfied with the experience!
bobby morrisI hope i never had to rent from uhaul again ..the right back tire was low and i was given a tire gage and was told to go fill it up with air which i had to pay for several times throughout the few hours i kept it ..it made a terrible noise what time i drove it and i was charged full price ! Spoke with the manager and no help there other than haveing to return uhaul early ! Not good business !! Would not recommend!!
Debra SealsI rent a trailer. Then i got a call that i had to drive 1/2 further to puck up what i needed.i already had to drive N hr to the closest uhaul. The next day I called to drop trailer off at another location .was told 4 different stories,4transfers,4hang ups.Finally got the right person.he wouldn't listen to me.took the trailer back.man was very nice. Then I got the receipt. Charged twice as much. I'm calling again tomorrow. I've used uhaul numerous times. I believe this will be my last time. Their customer service people need more training,they need a better phone system , and they need to understand telling a customer "It's no big deal" when they are causing frustration is not acceptable customer service.
daniella govenor