Not necessarily the location's fault, but I would have preferred dropping off at U-Haul location and not 3rd party. Also, the app takes forever to process return photos and should be fixed to expedite the return process.
Austin P
Customer Reviews for CDS Auto and Truck Repair LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had a hard time getting the app to work at the location
Martin HStaff was very helpful.
Roger DWhat ever you do DON’T opt for pick up through APP. It was HELL! Had to call in 6 times took 1.15 hrs yes I said HOURS to “check in.” I read this else where in reviews and just assumed the person was an idiot. DON’T MAKE THE SAME MISTAKE I DID! Once I was finally through the absurd check in on rhe app I managed to get code to lock box and the lock box was broke. 20 min in pouring rain with movers waiting at my house fiddling with a broken lock box. Finally by a Miracle the thing popped open. Too bad at this point I was always already an hour and a half late for my own move! The return process was another shit show with the app warning If I didn’t return by a certain time I would be charged extra. Id only had the van at the point 2.5 hrs of the 4 hrs reserved. Had to call in again to be told app is not correct. Wow wow wow. How pathetic. U-haul- I would like a refund. You made my day HELL.
Nadia TLovely owner - will definitely rent from this location again in the future.
Amy RDealer seams to always have to van available when I need it and the equipment is relatively clean.Friendly people at the counter would definitely continue using this dealer when needed.
Erick DThe Shop Owners were Wonderful, Fixed the "UHaul", Order Error.. highly recommend!
Cecilia BMy experience was quick, easy and simple.
Kaalil Jdo to the over charges to my business account which resulted in over draft fees, i am owed $336.50 immediately. thank you
Marlon MVery clean professional explained everything
CAROLYN PHave the truck filled up for the customer. It makes no sense to give a customer a truck on empty. Also, making sure the employee puts the customer first.
Michael BBetter customer service . The women who represented your company wasn’t very pleasant.
LEONARDOMARTIN DNo dollys in the truck that I rented. Lost 2 hours of time waiting for someone to tell me where to get them to start my move.
Brandon LUse after hours drop off. Followed online instructions that were very easy.
ADAM PThe staff went above and beyond to be accommodating. Was a real pleasure doing business here.
Gabriel TTook me over an hour to just get the keys because tour uhaul system is far less than adequate. I also was also hung up on by one of the uhal customer service reps. I called as to why I need to wait an hour to get the keys if I have a reservation....you need a better system it's horrible! Never again will I rent a uhaul!
Mark SPicking up via the web was fairly easy. The truck was parked incredibly tightly between two other vehicles. It would have been easy to damage all of of them if not careful. The location is in a secluded area and could be a bit sketchy over the weekend with the business closed.
Daniel EIn the middle of absolutely no where. Not even a uhaul location, it’s a mechanic.
JANANNE CIt was difficult to find because it’s in the back of a large lot with lots of different commercial vehicles and boats. It was not open so I don’t know what the employees were like and I don’t know how inviting the location is
Bernadette PEverything was as advertised. New truck. No issues. Excellent customer service.
Terrance Sarrived after closing hours and they walked me thru everything over the phone. The operator was extremely helpful and pleasant
Gregory BWhen the gas is marked half a tank make sure it has a half a tank . Not less ..
jason aMy recommendation would be to acknowledge customers upon entering the establishment. It would show good customer service skills regardless of the customer. Our point is to make them feel welcomed!
lakeisha wAll were great
davis jSeems like I filled out pre check in stuff twice, once online and then when I was picking up trailer...but the overall experience was pleasant. Thanks for the trailer.
Marcus VA little more signage next to the road.!
Salvador NThis was a Sunday drop-off. The location was easy to find, had a large area with ample parking, and had a clearly marked key drop with instructions for leaving the rental.
Eileen LThe lady that runs this place is an idiot is barely qualified to rent a truck, the mileage was taken from trip b and I got screwed out of 80 miles and I will use free time to bash uhaul !!
Randy CDrop off was like a junkyard with the Uhaul facility
Kevin RNo lines, no wait. Easy in and out. Right off main road. Friendly and efficient staff. Great experience!
Helen LThis is really a repair shop with Uhaul on the side. Hard to find from the road, as it is behind the buildings that have highway frontage. Very small sign on the roadway. Waiting area was not really inviting.
Rick Hgreat service and super nice people
andrew hmore training for counter staff , manager very helpful .
jeffrey mThey was very kind
Ramon D