Make sure the fuel gauge is working properly because it's not accurate with electric problem
Alvin R
Customer Reviews for CJs All Access
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location was very sketchy, but worked for 24/7 availability. Returning the vehicle was very difficult due to the app being finicky. Don’t think I will do it again.
Julia RI had to drive 35 minutes from my home to return the truck, when there was a location 5 minutes from my home. I know this is your plan to have other people move trucks for you. Good for unhaul bad for CUSTOMERS. Will never use uhaul again!
Anthony WGreat customer service. Customer service is the best I ever had with Uhaul. Location is very convenient.
James DTraining for employee. Both on a technical level and also to help her understand a bit more professionalism should be displayed. Customers shouldn’t feel awkward because an employee hasn’t handled a specific type of transaction before.
Elliott FSame as you did for me!!! Very nice and greatly helpful
Brenda RThe location was in an unsavory area and the building was not open. There was no one to talk to, it was very nerve wrecking for a female to pick up the vehicle alone. The vehicle given was damaged physically, the cargo area was dirty, vehicle overall was very outdated and worn.
TAMMARA CThe truck was pretty ragged. The windshield was cracked and the transmission felt like it was about to go, it was difficult to get the truck in gear. Also, your app is very unstable. It took me almost and hour to check in on the app and I was not able to return the truck on the app.
Francesco BThe customer service was really good, and professional!!
TERRON LPoor customer communication. Gas level at pickup much lower than company-required level.
Cassandra WWonderful!!
Edward JFinish up with present customer before helping another one
ronnie tGood service,friendly people
Vladimir KThe lady that runs the store is very unapproachable has a nasty attitude and not very helpful.
Stephanie Hcustomer service was excellent in helping us pick out the proper equipment for our move.
Jessie SEverything was great, but the AC did not work and lets just say the location is not Rodeo Drive. The online pick up is clitchy.
Raymon MGreat customer service! Called to confirm, helped adjust the reservation. Friendly
Pamela LThe attendant was very accommodating. She assisted me so well. Sorry i forgot her name but shout out to you maam and kudos. Theres a check engine light indicator with the truck i rented. Maybe you guys should check that out. Thanks, Mahedy
Mahedy BNot a good area. I believe the dolly I ordered was stolen from the back of the truck.
Kimberly WGreatt, Service, Greatt, People
trenton pSuch a pleasant experience. Management was extremely nice and helpful.
Nancy MFirst of all the building location had poor directions on contact information on speaking to someone to pick up the truck. Secondly the lady behind the counter wasn’t very friendly at all with assistance in trying to do online registration. Thirdly we dropped the truck off at the appropriate time and no one was at the location to speak with nor was there enough service to check the truck in online. Therefore we took pictures of the entire truck upon delivery and placed the keys in the drop box.
Jonathan WMrs.Jazz has great customer service. Very friendly environment.
Kimberly WExcellent service
Carla MThe entire process sucked
Edward FEverything went well
Roosevelt TMy second time renting from this location. Great experience.
MICHAEL SEmployee was very nice and helpful to try and explain what could have happened with the situation and help me.
QUINNA SThis location charged my debit card $456 without telling me. They charged me for days I had already paid for. When I called the woman was very rude and finally told me she would have the manager call me back and I could call the 800 number. No one from the local office ever called me back.
William FHorrible and VERY EXPENSIVE experience. First, my reservation was moved w/o my permission to another uhaul location that didn't open till 12pm. I was forced to do self check in, which was terrible, my phone wasn't able to do. The truck was horrible to drive. the driver's seat leaned to the left, so my back was killing me. the seat doesn't slide up, so i had to drive with 1 TOE ON THE ACCELERATOR which made it very uncomfortable for a 3 hr drive. the windows don't seal so i had to listen to a high pitch squealing noise, a service light came on so i was very nervous the whole time. then returning the vehicle due to the self return was a nightmare as well. I WILL NEVER USE UHAUL AGAIN.
JULIE DVery friendly service and informational
Kyle WIt was a lot of roaches and bugs in the back part of truck
Darius AU-Haul went above and beyond to help me out. Never moving without one again
Dianna BVery easy process. The owner was very nice. I will definitely recommend to others who need to rent a truck.
Renita GIf I could give a negative review I would. I came to this location on 7/23/22 to pick up my reservation for a 15' truck and two TV moving boxes. After standing in a long line(I get it, it was a busy weekend) I was told they didn't have a truck for me. They were able to find one near me but for way later in the day. I then had to re-wait in line to pick up my moving boxes despite having already ordered and paid for them. I ended up spending 75 minutes in the location just to leave empty handed.
Dillon QPickup process did not align with the process the location had in place. Instead of the lock being on the truck with the dolly and pads inside, the lock was in a box at the front of the building (truck behind the building). Pickup took way longer than it should have. Other than that, the area is a bit questionable safety wise.
Derek TThe average rating is to the pick up location, but based on the inconveniences I went through, as I successfully completed my 15’ truck rental application on U-Haul’s website on June 25th for July 6th @ 6pm pick up; however, on July 6th am, I was contacted by customer service indicating that they didn’t have a 15’ truck available; therefore, I was offered a 20’ truck for no additional charge. I declined this offer, as I didn’t feel comfortable driving such a big truck. I was told that they would continue trying to fulfill my request. That same morning, I received another message for pick @ a different location, now for July 7th @ 8:30am. When I arrived, they didn’t have my 15’ truck, so they called their operations department and located a 15’ truck to be picked up @ another location @ 9:15am. I arrived @ CJs location and even though I was told that it was closed, this generous lady was there and completed my rental process. The lady stated that that truck was supposed to be picked up the night before, which in turn was my original location and pick time. The truck was not filthy dirty, but it was not clean and the AC kept stopping blowing air for several seconds and coming back on again.
Rafael GAgent was unpleasant, unwelcoming, and snarky. She talked on the phone while I was waiting to be checked in and checked out. Customer service needs much improvement.
Tiffany MThe truck I used was old, beat up and out of uhauls standard. The location was hard to access and not user friendly.
Austin WI currently have a negative on my account of $79 from a pending charge. I have already paid the whole amount. The lady blamed my bank for not releasing the funds yet. This is completely unacceptable.
Anniesha GThe drop off was closed. I was uncertain about leaving the truck there for them to check in the next day. However, they did it promptly and I was notified. All was ok. signage of where to leave trucks would have been helpful. there were no marked parking spots available and no other Uhaul trucks there. I just left it beside the bldg.
Amy AWas a very confusing check-in process. Store was weird and there were random children of the employee running around. A very unpleasant experience.
Michael BGreat service very fast and made my moving experience much easier would greatly recommend them, staff was friendly
Garrett HNothing great customer service
JANET KVery professional and fast friendly service. The female was professionally dress and extended her service beyond expectations
Sandra MThis location customer service needs to be improved. The staff attitude was terrible and unfriendly.
Wanda MThe customer service was EXCELLENT, very friendly and helpful.
Tyrone SI didn’t realize that I had bring the truck back in pristine condition. They literally made me sweep it or pay 25 dollars. WTF!
rafeal aNothing
LAVERNE W