Customer did not leave a comment.
Michael O
Customer Reviews for Cigs 4 Less
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly and knowledgeable
Shannon MMy experience was wonderful until I was overcharged despite returning the truck with the required gas and lastly charged an additional $100 pending charge which has resulted in my account being overdrawn. Please contact me asap. 310-667-2613. Thank you
LANAY BThey were all very respectful and great.. If your looking for a wonderful quick and easy experience to rent a truck. This is the place to go..
crystal hThey didn't have the dollys we reserved.
Phillip MGreat people to deal with
daniel rYou guys are always ready to help customers Thanks
Herbert PI had a really great experience at this U-Haul location. I would most definitely recommend to others. Excellent customer service!
Marlena PThe worker told me that I had to hook up the trailer myself since he did not want to be liable for it. I am not a young man, and the effort in lifting the enclosed 6x12 trailer is still affecting my back. I went back in and asked for assistance, at which point he did come out and help. I ended up driving it to another location where the gentlemen working were more than happy to check, and correct, the hookup.
Chris BI will not recommend u haul again, after the truck broke down, customer service did not keep me informed on when and how I would be continuing. l had to keep, calling and after my moving nightmare. The manager l spoke with to resolve my concerns has had, Two weeks and a few calls that I’ve initiated and as of this review nothing. I’m retired military and retired law enforcement so I don’t usually write reviews but felt this one needed to be done.
WALTER MNothing…everything was awesome!
Larry ONonething
Latricia CThe guy at the return location .charged me 12 dollars because I went 1 mile over the established 80 miles limit
victor cLove the owner he’s friendly and respectful
Deondree BExcellent customer service, very satisfied.
Elianne ABrand new truck. Everything was perfect.
William QI never rented a trailer from you and I haven’t been to California before in my life.
abu tIt might just be me not adjusting to recent inflation, but for a few hours of use of your smallest van $80 seems excessive. Otherwise, my experience was one of convenance and ease. Cheers! James
James RPersonnel was great however a hold of $700 was placed on my account which was ridiculous amount plus my Acct was debited for the truck rental.
Vashti NThe person who helped me with the rental not friendly the air conditioner did not work in the truck we rented overall I would not go back to rent another truck !!!
David lThe business opened late, which made me late for my event. The truck was damaged but the company pictures showed no damage. As I tried to upload the damage pictures, the employee asked for my phone, then approved the contract before giving back the phone. I called U-haul & told them about the damage. I also took time-stamped pictures for proof. The inside was dirty & smelled strongly of cigarettes. I will use a different U-haul location next time.
CHARLES MThe dealer place was very good. The truck with a clean I like it so much.
thomas fQuick, painless and polite drop off.
Robert RBlankets were scattered all over room and we had to gather ourselves.
Stephanie CExcellent service and very nice staff. I would rent from Cigs 4 less again.
Lisa OVery friendly, great customer service!
Allen MIt was very friendly and helpful
Cynthia CStaff was friendly and super helpful.
Anthony ACheck all the tires and Make Sure oil change is done
ERICK SRude customer service, didn’t have everything required for rental. Not prepared for equipment rental, no inspections realized. Wasn’t willing to provide alternatives for issues presented at the moment of rental
Ernesto RIt was a very easy “at the moment” transaction.
mike mGreat experience! Very helpful. Would use this location again.
William KNot at all happy with the experience. The whole thing was bizarre, confusing and I ended up being totally ripped off.
jessica lSales Representative was very polite and courteous.
mzanisha tBetter communication
MAURI SFrom the time I arrived to when I got on yhe road, it took overv3 hours. Afterv2 hours, check out was complete. I loaded the car on a trailer covered in dirt. Went strap the wheels down to find the straps had been cut by previous renter. Had to unload car and then go to another uhaul to get straps replaced.
Tim BVery nice people . Great customer service. Truck was clean, kind of felt like the tranny was slipping or something was off but worked and ran great other than that. The manual roll up windows wasn't the most convenient. I couldn't reach to roll the window up when I was on the freeway but no big deal. Would recommend.
Angela WThere is no room for improvement. Great customer service. I would highly recommend this location.
Ricky SMake sure you clean can interior
Lynn TThe dolly had a flat tire. But the gentleman George that helped me was very kind and helpful. Polite and professional. I'd recommend going with him anytime.
Sean FExcellent, superb costumer service. Clean truck, and well maintained.
marco qGeorge was the uhaul rep that helped me. He was very polite and made sure I had a great experience! We need more people like George in this world. Thank you!
George SDid not have enough moving blankets, wanted 36, only had 16. Truck pictures used for web pickup did not match condition of truck. Clerk at store said if I disputed pictures I could not have the truck. I took the truck because I needed it and it ran great. I explained the moving pad and truck pick up situation to him. He was very professional and apologized for my inconveniences.
Luis JOne wiper blade was missing, and the other was barely attached. I did not notice this until it began to rain on the trip. The window was also cracked, but that was marked. Not a great experience. I would probably explore other options before using U Haul again.
Steve PExcellent service very friendly
BASEM MGreat place to get a uhaul
Billy BBetter customer service and organization
Sage JProfessional service, excellent job.
theodore wSo I was told that the gas was at 3/4 tank. Got in, it was only at 1/4 tank!! But the person who drove the truck didn’t know it was supposed to be at 3/4 so since I didn’t drive it I didn’t know that it wasn’t at 3/4 so I spent $60 just to get it back at 3/4 and the person just showed me a pic of what the tank was before us driving off of the property and it was only 1/4 so I would hope that I could get reimbursed for the gas I spent because the owner didnt actually check the gas once the last customer used that truck obviously!!
Breeannah BThis guy was even more rude than the one before. I told him I returned My truck around 8:30-8:35 am and he was arguing with me that I did not return it. He said I had to do it within business hours however my appointment to return was 8am. Yes I was late to return it by 8:30 but he could have been more nice and had better customer service. He was so rude when I asked him to repeat my email back he couldn’t and I am still yet to receive my email from him so I’m unsure if it was correct. Overall I will not recommend these U-Haul places. It saddens me because I’ve used U-Haul many times before and this was the worst situation I’ve been in.
Candy GBetter costumer service.
rene gMake sure that when a customer requests a rental be picked up in the surrounding neighborhood, that that request be honored. I had to drive an hour each way at my expense to pick up the UHaul rental. I reserved the UHaul over a month before the pick up near my home. Not acceptable! Ever!
Eric LMan at the place was very pleasant and helpful.
DAMARIS RVery helpful and pleasant. Thank you U haul
SHARON KMake this location not burn customers for extra cash NOT approved to take! Maybe consider getting rid of this location altogether and find a better one with Real Customer Service?
Scott AThe only issue is lack of clearly marked parking. However, the people in the store helped me in figuring out where to park.
Gerardo L