Customer Reviews for Clarence Walker For Flowers
(U-Haul Neighborhood Dealer)

Rating:

3.0

No credit for returning early, or extra gas left. Also, ch Check tire pressure light came on during drive from Vegas to Portland.

Rating:

2.0

The $29.95/day is a racket! I ended up paying $77 to rent this truck for 4 hours!!!

Rating:

2.0

Signage

Rating:

5.0

Really great service from the site managers. Got a call ahead of time, friendly and thoughtful service while picking up the vehicle.

Rating:

3.0

Agent was incredibly helpful. Really appreciated the service.

Rating:

5.0

Super friendly and easy to work with.

Rating:

5.0

The location could use a tech upgrade, but apparently that’s in the works when they move.

Rating:

5.0

Very nice, cool people. I can easily recommend them. They’re a bit quirky, as one might expect from a florist in a trailer that also happens to rent out U-Haul trucks. Very much the type of place that drew me to Portland in the early 90s. It’s unusual for renting a truck to include charm, so maybe they should charge extra.

Rating:

1.0

Tucked in an alley behind where the address takes you. Hard to find and circled the block many times while on hold with U-Haul.

Rating:

1.0

Customer service was trash. Was my first time using uhaul no explanation from person who was assisting my friends and i. Over charged me as well as didn’t tell us how to return the uhaul. Wouldn’t get boxes out for us after she told us she had them for sale. Overall wouldn’t recommend this location to anybody.

Rating:

1.0

They charged 75$ for a 10’ truck. They were only open until noon, so I had to return the truck after hours, in a back alley. They also instructed me not to put gas in the tank, as they said it was getting stolen out of the tank at night….. not happy at all, I’m on a real tight budget now.

Rating:

5.0

I went to the wrong pickup location and the lady there was very helpful and got my reservation transferred to her location AND she had the truck I needed, plus she was very friendly and saved my umbrella I thought I lost.

Rating:

1.0

The truck didn't have a gas cap on it when I showed up and there was less than a 1/8 of a tank of gas. When asked about the gas cap the attendant said, it must have been stolen. I went to two different locations to get a gas cap. Not quite sure what your safety policy is but, I wouldn't send a truck out without a gas cap, that's accident waiting to happen!

Rating:

5.0

Wonderful people! Very straightforward and quick, easy experience. I will go here every time I need to rent if possible.

Rating:

1.0

Let a person know the key drop off box has been stolen in advance, so they won't spend precious time looking for a drop off box that did not exist, making it to the airport late!

Rating:

1.0

There was no gas at all in the uhaul, the uhaul was dirty.

Rating:

5.0

Best uhaul rental experience EVER!!!

Rating:

5.0

None

Rating:

1.0

Absolutely the most dreadful experience. Made me feel extremely uncomfortable- equipment was in poor condition and was overcharged due to mistakes on the contract which i didn’t receive until AFTER i left. Need a response from management.

Rating:

5.0

Excellent experience! Awesome customer service, I highly recommend! 😊

Rating:

5.0

Thank you so much for the awesome service.

Rating:

1.0

When I arrived the renters told me that the homeless has completely siphoned has out of the truck and that I would need to go immediately to a gas station. When checking in they would not let me inspect the car because it was parked a block away and they told me to just approve the car and the mileage, sight unseen. Once I got in the truck there looked to be dried blood all over the seat, as well as mud all over the car. I was not impressed with the situation at all and was disappointed.

Rating:

5.0

Odd location, but great service! Βetter than most actual U-Haul service centers.

Rating:

3.0

Id like to say that first of all the people where very kind and I don't think they where the problem. The location isn't a good area and there was a hole in the gas tank under the van. I couldn't get anywhere without running out of gas. I think regular checks on vehicles need to be done before sending any vehicles out in the future to ensure thus doesn't happen again.

Rating:

4.0

I had rented a dolly and pads — when I arrived I was told there wasn’t any.

Rating:

2.0

After selecting options online, there was a hard sell for add ons at the counter. Which is to be expected but it took a longer than expected to get checked out. The attendant was not wearing a mask and was not very concerned with providing good customer service.

Rating:

4.0

hard to find, it's basically inside an outdoor bar

Rating:

1.0

Nickel and dimed me. It had 3/8 th tank of gas. My other experiences with uhaul have been good. I dint recommend renting from this place.

Rating:

4.0

The online experience for rental is really challenging. This location isn't in the app. Received multiple emails and texts with different direction, chat function couldn't answer questions, had to make calls for clarity. issued invoice also unclear.

Rating:

3.0

U-Haul's checkout system glitched out and confused/delayed me getting the truck I had rented. The owner of the site tried his best to accommodate, but was obviously frustrated with the process, as was I. I eventually was given the key, told how to return it afterhours, fill the tank to the same level, etc. An hour later, U-haul rep called me to verify the truck had been dispatched and tried to take my credit card info. He was surprised to hear I had already given it to the reservation rep and didn't have time (I was knee deep in heavy garden pruning) to go get my card again. He wasted about 10 minutes of my time, said he would call back the following day and then never did. Who the heck knows what's going on? Seems the U-Haul system is a tad behind the times these days. However this location was conveniently located and did the best they could to help me out.

Rating:

2.0

Difficult to find, located down an alley that doesn’t match the address. A better address would be helpful for finding it.

Rating:

5.0

The customer service was great. It was quick and easy. It was easy to return. There was no wait time.

Rating:

1.0

The truck was on empty when they told me it had 3/4 a tank and they didn't know how to help me check out my truck through the app.

Rating:

1.0

the pickup location was fine nothing wrong with the owners of the store or their service and i actually do recommend if you for some reason want to use uhaul to go here they are very kind. this has nothing to do with the pick up location. but the ubox appointment that i had made three days prior was canceled with no forewarning not a text email or call and now they have to “open an investigation” to return my money for the truck rental i couldn’t even use so i brought it right back with the gas (i barely used) replaced. and then uhaul customer service had me on hold for 2 1/2 hours without even speaking to me until the last fifteen minutes. just running me in circles about calling the location 24 hrs before my appointment (which i wouldn’t have a problem doing if i were made aware of doing that) i just want my money back so i can get my sh*t out of that ubox and never use this company’s services ever again.

Rating:

5.0

The business owner was very kind and so simple to work with. Car was great and process was easy!

Rating:

5.0

No added comments - overall excellent experience.

Rating:

5.0

Thank you for your help given the situation with the gas in the truck! I appreciate you helping out with that

Rating:

5.0

I chose Remote/Virtual Check-in / Check-out for this rental and absolutely will not use it again. Using the link sent to me by U-Haul, I got halfway through check-in when the process just stalled-out and would not advance to the next screen. A rep at the pick-up location (Linda, who is awesome) told me remote check-in had to be completed via the app, yet there was no message to this effect on the browser. So cool; I wasted five minutes uploading multiple pics of my Drivers License, a selfie, and a picture of my cat, and now I have to enter it all over again in the app. Stupid. On check-out (using the app this time) the process again stalled-out and refused to accept my pics of the fuel/mileage. No link to bypass, no chat or toll-free to call if you were having issues. Again, I was lucky that Linda was still working when I dropped-off and she completed the check-out in her vendor interface. Your local truck rentals are a fantastic product U-haul, but get your shit together because your Digital UX is not.

Rating:

5.0

Not a thing. Used my smartphone at drop-off. A challenge at first but I got it done. I would say take a little extra time when dropping off a vehicle after business hours. You'll be prompted to take pictures with your phone of vehicle condition inside and out. And leave the things better than you found it for the next person! I recorded a short video before and after use while on the U-HAUL facility.

Rating:

4.0

I was surprised when I received my final invoice. It was almost double what I was expecting. There was almost $50 extra charges. Not very happy. Would definitely research other options next time. But the specific uhaul place was good and good customer service.

Rating:

3.0

The only issue I had was finding the actual location, since it was down an alleyway and my GPS was confusing me! Other than that everything went smoothly, I think this is SO much better than having to go in to an actual U-Haul location and do all that….. very easy.

Rating:

5.0

The truck gas fill line was clogged so refueling was difficult. The truck interior was very smelly and the dash was busted up

Rating:

1.0

This was not a good uhaul experience. It was disorganized, messy, they mischarged me and they were rude.

Rating:

5.0

Service was quick, efficient. Would use them again in a heartbeat. Truck was first rate.

Rating:

5.0

The owners were very nice and accommodating.

Rating:

1.0

I went to the gas station and filled up to 1/4 of a tank. Employee said it did not meet where it needed to be and was charged a $30 full up fee, and $14 for gas.. I do not feel that was correct. I will not come back here. Thank you.

Rating:

1.0

Awful. I had a reservation confirmed for the location on 1130 NE Holladay St in Portland for 10am, the reservation was for a van for 5 hours. I waited 40 minutes, no one ever showed up at Union Market and Deli, the UHaul dealer. I could see the van parked nearby, but no one ever opened the deli. At 10:40 and with zero other information, I received a text with directions to a different location, the dealer on 4058 N Mississippi Ave Portland. I had a move to make, so I rushed there to pick up the van. Upon arrival, the dealer pulled up my information on the screen. By this time I have lost an hour I should have spent moving. She hands me the key to the van and tells me I have to return it by 2:30 at the latest. A QUARTER OF A TANK OF GAS IN THE VAN. I had to rush to move at least a few large items in the van to the new apartment, return the van and move everything else using my car. AND, I WAS CHARGED FOR GAS. Seriously people, you're UHaul not a mom and pop shop, you're not cheap, to say this sucks is an understatement. One of the worst experiences ever. Zero stars if I could.

Rating:

2.0

The location was terribly hard to find, resulting in a late pickup. The check-in instructions were unclear, which also delayed pickup, resulting in us not getting all of our stuff moved in the time we rented for. It was a horrible experience.

Rating:

5.0

Everything was Awesome! They really made our move ALOT easier by making the Uhaul experience a Very smooth process. THANK YOU!

Rating:

2.0

The person that was working at Clarence Walker for Flowers was very nice. I can't complain about her effort of good service. The overall experience was one of the most frustrating I've had in a long time though. First, I didn't reserve our van with this location. I reserved it somewhere else, I signed up for scan-and-go pick up and I confirmed the pick up the night before using the U-Haul app – which I was told I had to download in order to do scan-and-go pick up. However, the next day on the way to pick up our van I logged in to the app to go over the scan-and-go procedure and it listed an address I had never seen before. I called the number for the location and the peson said they didn't actually have vehicle pick up but that was a frequent mistake. I then checked the website and it listed my original location. So I arrived at the location and they said they didn't know anything about me. I showed them the confirmation for the pick-up on the U-Haul website and they said it didn't matter because all of their vehicles were spoken for. After some confusing and frustrating phone calls they told me that my van was in fact at the location the app was listing. I told them the peson there said they didn't even have vehicles and they said that's my pick up location and they couldn't do anything else for me. So I called the person *again* and this time she said, "Oh, we actually do have your van." I never found out why she told me they didn't have vehicles the first time. I asked the people at the location I was at how they could just not have my van at the agreed upon location and they said this is what U-Haul does. They double-book and then move people to other locations as necessary. You would think they would at least contact me and let me know they were doing this instead of letting me show up and have no idea what's going on along with the check-out staff who also have no ideas what's going on. Thank god I padded my schedule with an extra 90 minutes. So, now 30 minutes later than expected, we drove to a new location for which I did not agree on and for which the website still said was not the pick up location. Once there, I was told my contract no longer allowed scan-and-go pick up so I had to go inside to check out. I was also told there would now be additional fees. So on top of the surprise re-location, the final bill was $76 more than I was quoted on the website (some were additional fees and some were hidden fees) but that's just something I've come to expect from U-Haul so at least I was ready for that. I've always considered U-Haul to be the de facto choice for moving vehicles but I'm definitely going to be looking into alternatives now. This was atrocious and it ruined the first half of my day.

Rating:

5.0

The location was great, but the UHAUL mobile part of the experience was HORRIBLE. The extra phone call (that could have been done ahead of time) and other hurdles that took a long time at that specifically (and predictably) stressful moment when your customer least wants to deal with it...right before you set out in the rented vehicle... Also, the checkboxes on the mobile page did not work! So the person at the location ended up having to check me out anyway, and I had to waste a lot of time for nothing and pay extra because the web page didn't work. So in summary, great marks for the location, very poor marks for the UHAUL mobile process.

Rating:

3.0

Tough to back truck out of alley Alley blocked going forward

Rating:

5.0

Friendly, easy, and convenient!

Rating:

3.0

check in was balky it took too long

Rating:

3.0

Pick up location was very unique. I’m glad I checked it out beforehand. Linda, the store rep was very helpful and engaging.

Rating:

3.0

I don’t understand how I was charged almost 150 bucks for having a vehicle for three days.

Rating:

5.0

Everything was great!

Rating:

3.0

the woman working there was cranky! she seemed annoyed that it took me a few minutes to figure out how to do the self checkout

Rating:

4.0

I used the contact free pickup. i will never rent from uhaul again. If I were you, I would not use the 24/7 pickup! The manager at this place had to help me anyway. He was the BEST! Uhaul app and 800 custmer service were a huge FAIL!

Rating:

5.0

Great service. Great people. Great experience. A+

Rating:

5.0

Everything was well organized when I showed up and Linda was great (friendly and knowledgeable).