Customer Reviews for Compass Self Storage LLC
(U-Haul Neighborhood Dealer)

Rating:

5.0

The tall lady was extremely sweet and kind her customer service was top notch her professionalism was awesome l really appreciate her work.

Rating:

5.0

Great customer service

Rating:

3.0

When I picked up the car, the employee said that the estimate payment was $70 (but since the gas spent was not for 20 miles, but 8, the price should have been even less) I returned the car before the due time. No one told me anything about any additional payments. So why did I pay $124,98?

Rating:

3.0

Clean the trucks I picked up the box truck on a Saturday morning the guy (S) was nice and even helpful but when I returned the truck he was still there and to my surprise he was like a completely different person, hardly recognizable his damenor had completely changed. With the issue that I was having he stated that he would not give it any more energy that he has already done and that if I have any more questions to contact uhaul because technically he don't work for uhaul. I left at 2:10 pm for more fuel on top of the fuel that I had already put nin the truck and he had put up a clock stating he would be back at 4:30. While I was sitting in my own vehicle seeing him walk back and forth to the desk. I will NEVER

Rating:

1.0

When I went to pick up the truck. It was dirty, dog hair every where and it had roaches. I went in and told the general manager and he said he did not care. That it’s not like UHaul. I return the U-Haul and gave him the keys. I received a call the next day telling me that I did not return the U-Haul when I did. I received another call saying the same. I called about in hour again and they found it. They charged me 15 for safe move that I never agreed to and I was also charge for gas. But my receipt shows a different gas amount than what the receipt showed. I will NEVER EVER go back to that U-Haul location again. It’s disgusting.

Rating:

5.0

Brandon had exceptional customer service! He assisted me with the rental process and explained everything in great detail especially when I am someone who asks a lot of questions. Thank you for your patience Brandon! The UHAUL was in great condition without issues. Thanks so much!

Rating:

3.0

The truck would violently jerk while driving which made some of the items in the truck shift. I tried to call but kept getting put on hold. The manager just said sorry and kept checking out another customer. I just walked out and will never rent U-Haul again. And I move A LOT due to work.

Rating:

5.0

The service was excellent!

Rating:

5.0

I didn't like to process of uploading my picture and having to take pictures of the van and upload myself - that was very challenging to me.

Rating:

5.0

Everything today was excellent and I appreciate the staff for their help and support.

Rating:

1.0

Poor service I rented mobile key and waited two and half hours to get the truck

Rating:

1.0

Roach infested van. Would not recommend. Offered me a refund of half of my money back and said that was more than the normal and acted like that was doing me a favor. I will not be using them again for any services.

Rating:

3.0

Van was filthy and had ROACHES in it!! Also van said “Oil change required”. Informed staff and asked for a different van, they dismissed it and said none of that mattered. I had no choice but to keep the van because I had no other way to move my son to his college campus that day.

Rating:

1.0

I, Bobby Padgett rented the truck and asked for Samuel Gaskins to be added as the driver. I am now told that I am not the owner of the account and I need get an paid invoice for the rental reinburement. Not sure how it got so complicated. One of the ladies at the rental place was not very nice.

Rating:

1.0

I want a full refund because I was giving a Truck with Bad tires, Ref # 2711439 for Pictures. After waiting 3 yrs for a tow truck in the hot sun. Compass did a poor job. Upon arriving at the locations. I waited 20 minutes with two other customers at the entrance with no staff in the building. I was given a truck and the employee did not walk out and check the truck which resulted in a flat tires 4 hrs away which i could have had a very dangerous accident, Poor service from Compass Self Storage and Uhaul for providing unserviced Vehicle which need a oil Change as well. Just all around horrible service from both companies. I am not happy with what transpired today!!

Rating:

5.0

The best uhaul experience that I’ve had everrrr! The staff was friendly, the truck was clean inside and out and there were no maintenance issues at all. The after hours mobile return option was convenient. Thank you for a great experience

Rating:

2.0

i had to wait for like 20 -30 minutes to return no one was around.

Rating:

5.0

Very nice group of gentleman and answered all my questions.

Rating:

5.0

Second time at this compass location and I plan on using them a third time

Rating:

5.0

Stacey and her crew were helpful and provided a professional service. She explained how everything was to flow and it did perfectly.

Rating:

3.0

Dropped off after hours. No interaction with the location, but did note that the key-drop slot in the door seemed poorly thought out. It was simply a mail slot that didn't close completely. The key we dropped was laying in plain view near the door. They even had a broom next to the door which would have made it pretty simple to retrieve the key and open the truck.

Rating:

5.0

Customer service was excellent and Stacy was very professional along with her staff. I will go to this location every time I need to rent a Uhaul. Thanks Stacy

Rating:

1.0

There was a problem with my bill, I tried to call the location but no one answered. They took $10 for "coverage" what is that? And charged $6 for a gallon of gas, where as I added the appropriate amount back. SMH

Rating:

4.0

I am unable to find my emailed receipt the young lady said would be emailed to me. Can you resend it to prentphone@gmail.com? Other than that everything was smooth sailing.

Rating:

5.0

It was such an stress-free experience and I couldn’t recommend this location more!

Rating:

5.0

The atmosphere and experience was awesome thanks to Stacy and Anthony....

Rating:

5.0

A+ service

Rating:

2.0

The truck was shaking very bad like the tire was going to come off. Had to drive very slow which was a bummer. For the price you pay for your storage I don’t think I should have to deal with rats in my unit. Only provide one dumpster to discard trash which is always full. They charge you $500 if you leave anything near the dumpster. I received threats thru email and text which I thought was very unprofessional because they call you if you one day late but when you call they never answer the phone and have an answering service puck up with no return calls. Good luck with this business. I’m very big on customer service and so should the business you are patronizing.

Rating:

1.0

The truck was not to be rented, it was poorly maintained. The check engine lights was on, it only had one headlight, the tires were bald, the brakes were bad, you could smell the exhaust inside the cab. It would not accelerate over about 45-50 mph. It needed to be jumped and all, it was a terrible experience.

Rating:

5.0

The best location by far Thanks for the best service experience you guys are awesome Keep up the great work

Rating:

5.0

This is a 6 star business. Can’t say any more than that

Rating:

5.0

I really can’t see how you can improve on the excellent service I received. This was the best uhaul dealer I have ever visited. I was blown away. Thank you very much and look forward to seeing you again.

Rating:

5.0

Customer was awesome

Rating:

5.0

Before I got to this location my experience was HORRIBLE!!!!! I WAS TO HAVE A TRUCK SCHEDULE AT THIS SAME LOCATION ON THE 1ST AND I WAS SWITCHED TO FOUR DIFFERENT LOCATIONS!!!! Your U-Haul reservation 24336470 is scheduled at 4499 ROOSEVELT HWY, COLLEGE PARK, GA 30349 at 3:30 PM. This location can be reached at (404) 559-1054. To view your reservation on uhaul.com click http://uhaul.com/s/ADA78004A2 Your U-Haul reservation 24336470 is scheduled at 7242 HWY 85, RIVERDALE, GA 30274 at 3:30 PM. This location can be reached at (770) 997-5923. To view your reservation on uhaul.com click http://uhaul.com/s/ADA78004A2 Your U-Haul reservation 24336470 is scheduled at 4540 WASHINGTON RD, COLLEGE PARK, GA 30337 at 4:45 PM. This location can be reached at (404) 763-0000. To view your reservation on uhaul.com click http://uhaul.com/s/ADA78004A2 Thank you for choosing U-Haul! Your order number is : 25901613. Your rental is due back in 10 hours at 3:30am EDT. Your drop-off location is U-HAUL MOVING & STORAGE OF COLLEGE PARK located at 5400 OLD NATIONAL HWY, COLLEGE PARK GA. If you are dropping equipment after hours please use your mobile device to verify your equipment return by going to this link: https://www.uhaul.com/Orders/OrderDetail.aspx?resid=25901613&ln=Bonner or you can choose to have us verify it for you the next day for a $20 convenience fee. TO GET TO THIS LAST LOCATION TO FIND OUT I WASNT ABLE TO GET THE TRUCK AT FIRST BECAUSE IT WAS A ONE WAY AND I NEEDED IT FOR 24HRS!!!!!! THIS WAS A REAL INCONVENIENCE FOR ME!!!! I HAD TO RENT A 10 FOOT TRUCK ON THE 4TH TO FINISH MY MOVE!!!!! I WOULD LIKE TO SAY I USE TO WORK FOR U-HAUL AND SO DID MY MOM!!! SHE WAS THE PAYROLL MANAGER AND IT WAS NEVER LIKE THIS!!!!!!

Rating:

1.0

hire a whole new staff including area manager. I wouldn’t recommend this company to my worst enemy.

Rating:

5.0

everything went just fine professional and courteous.

Rating:

5.0

Stacy was super friendly and took care of us right away and made us feel welcome.

Rating:

5.0

Great customer service great people I will be back if ever needing another

Rating:

5.0

There was one personnel on duty handling everything himself. Although he did his job well, he may need assistance to help speed things up.

Rating:

5.0

Thank you for such great customer service ;) !!!

Rating:

5.0

Thank you so much for helping me with unplanned time extension that I really needed.

Rating:

5.0

Awesome and friendly staff

Rating:

1.0

I returned The truck on Sunday around 1 PM in the afternoon and I put gas in which showed 1/8 of a tank I saw where they billed my credit card for extra day which is incorrect and $10 for gas I need to correct this ASAP

Rating:

2.0

Truck had numerous issues. Broken drivers side mirror, check engine light on, drivers side door was hard to get to close, etc… I returned with gas level same as when I picked up and was charged $60 to refuel?!? This place is the biggest scam there is. Weren’t even open on the hours claimed. Numerous people waiting when finally opened an hour late on day of pickup. Very disappointing experience. I could’ve dealt with all the truck stuff because the back was at least clean, but to charge me $60 when it was clearly the same level as pickup is unacceptable.

Rating:

2.0

I spoke to a gentleman at this facility after I reserved my truck online. He gave me inaccurate information that caused me to was a trip and have to return the next morning. Then, the next morning, the staff was 45 minutes late opening. This caused me concern about missing my reservation again and losing the truck. NOT a good experience all around.

Rating:

5.0

fair pricing

Rating:

5.0

There was an ant infestation in the cab. Didn't notice until we were loaded up and driving. Check engine light on

Rating:

5.0

The staff was awesome, friendly and incredibly helpful.

Rating:

5.0

Great staff they were lots of help

Rating:

4.0

My America Express card was charged twice please contact American Express to clear matter they was charged on June 17 and additional charge on June 18. Please clear up matter ASAP

Rating:

5.0

Customer service at the counter was superior. Quick and easy rental. Truck was clean. Return was even easier.

Rating:

3.0

The employees were great, there was a man and a woman working on the day of pick up. However, when I got into the truck it was dirty and smelled like old cigarette smoke. I had wipes in my purse and used them to wipe down the steering wheel and get the left over food out of the cup holder. Also, the truck did not run smoothly and at times I felt that the truck was going to break down. Therefore, I would not recommend this location based solely on the condition of the truck that I rented. During this time of Covid-19 I would recommend properly cleaning the trucks after each use.

Rating:

5.0

The absolute best customer service, Stacy and the gentlemen working with her.I didn't remember his name though was by far the best example of customer service I can't stress that enough.

Rating:

5.0

Best service I have ever had…. 5 stars

Rating:

5.0

We appreciate the time and effort the great staff took to explain everything. They presented excellent service. Thank you,

Rating:

5.0

Not a thing! The customer service was exceptional!

Rating:

5.0

Service was not excellent. The staff was very helpful and professional

Rating:

5.0

Great customer service. Will rent again

Rating:

5.0

👍🏾👍🏾

Rating:

5.0

They were absolutely the best overall