Smooth as silk, transaction was handled very professionally
Randy R
Customer Reviews for Crossroads Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful
Gary WNothing. Jake was polite, friendly and helpful. Everything went well.
Albert PI did self check in and out and it was very easy.
Lori RThis location is great, but your company has significant issues overall. I had a truck reserved for the day following this rental, and you canceled it at the last minute. You don't book a truck for a move at the last minute. It is something you plan, and your inability to deliver it is a disaster for your company. I wish I had done more research before I relied on you, once I did I found numerous instances of the same issue.
Christopher AI have used this location before. They're always courteous and I will use them again in the future.
William BFantastic customer service.
LeAnn RThe guy who was working was by himself and busy but was efficient and very helpful and nice.
Robert RWas a very good experience, keep up the good work.
Brian TThe customer service at our pick up and drop off location was EXCELLENT!
Christine BThe men working there was such a great help and went way beyond to make sure we had a safe trip. 10/10 would go there again.
Kayla JExcellent service, quick turn around.
Jeremy PI had a terrible experience from reserving to pickup they sent me to 2 different locations over an hour out of my way and then once I picked up the trailer I got a phone call saying there was an issue with the brake system and had to fill it with break fluid myself very disappointed in this experience with uhaul I've been renting from you for years and will not be renting in the future
Dustin bJake was great - friendly, efficient, the store and the 9' Van were great. Second time using this location and again, well, done!
Darnell MTruly incredible customer service. Will be back again.
David EFast drop off makes happy customer
Kimberly DThis location has always been very professional and helpful.
josh nThe truck and location were great. The U-Haul app did not work for us picking up the truck or returning it. We had to call during both processes which was a hassle.
Melissa RThe actual location was amazing. The guy that helped me was awesome. This poor review is for the 24/7 ride share experience. What an absolute joke. I had a rental for 8 am. I showed up at 7:50am. I submitted the information. They made me wait 15 minutes to even move to the next step. The person who helped me on chat refused to answer me because I kept asking why I had to submit two references when I just rented a uhaul 1 week ago without issue. So I called because he wouldn't answer me. While waiting 25 minutes for someone to answer the phone, he or the system reset everything. So I had to re-upload all documentation. Time is now 8:55am. The lady on the phone tells me I am all set. I load up the app and ask her "what barcode do I need to scan" and she said oh and hung up on me. Thankfully the storage facility opened up and the guy took care of me and got me going, but over an hour to rent a uhaul. The service is a joke. I lost time on my move. I lost money on my movers I hired to meet me at 8:30. There should be some sort of refund or compensation because this service was absolutely ridiculous. Again, the guy at crossroads storage was the absolute best. It was your 24/7 service that was ridiculous.
Forrest Bvery good service!
Barbara ZJake did a great job helping us get a rental.
Jon MExcellent customer service. Equipment was ready when we arrived. Thank you for helping us out!
Michael RStaff was friendly both picking up and dropping off.
Chris RAwesome customer service, quick, inviting, super friendly, comfortable, would highly recommend this mid over the other locations I have used. Beautiful site, office is clean open, free beverages available before or after my drive. Only rented for 24 hours but vehicle was good, little older but not picky, ran great.
MICHAEL MThe trailer that was issued was the wrong trailer and had difficulty returning.
Tiffany KEasy
Jerry LNone at this time. Great service
michel CJake was very nice and very helpful. Made drop off very easy b
Steven GThe owner was so kind and helpful.
Gus MMy visit/transaction was perfect from the equipment to customer service. Would definitely go back if needed
Kim GAt drop off everything went very smoothly. The drop off process took very little time. Very pleased.
Bob WManagers were professional, courteous, and kind. I will be renting from here again.
Eric BMake sure your app works. I was on hold for 45+ min.
Anthony ACustomer service was professional, quick and efficient! So accommodating can't wat to come back to this location for my moving needs. Thank you!
Daniel AManagers are professional, polite, and accommodating. I’ve rented from this site twice now and will continue to do so.
Eric BThe man that was operating the store on Saturday was very helpful.
Diann PEasy in and out. The customer service outstanding!
Terri MThank you U-HAUL for your working team to make things really good for people who need to rent a truck. May God bless each one of you and your families with His grace, truth, love, peace, and care was we go through these storms in life!
Coach DThe whole experience was perfect! The communication was kind and quick. We would recommend using this location over and above any. If we have need again, we will definitely visit this business. They were knowledgeable, patient and helpful in every way. Thank you for a great experience. Make sure you use their services if you ever have a need.
Don GJack made the process easy and smooth. Super helpful and expedient. Definitely would go there again, even though it’s out of my way!
Henry CFriendly staff and easy transaction.
Robert FNeed to work on ur website more on returning the truck I couldn't get it to work
Paul HThe current uhaul booking process needs to be greatly improved. It is very different to even talk to a representative. If uhauls corporate is under staffed to help customers during the initial contact for services considerable business is being lost. I believe there is opportunity to modify the current processes that will better serve potential clients. I am available if you would like to discuss further or to help with improvements to processes and procedures. Thanks Chuck Leyden 605-881-3086
Chuck LJake was amazing - both Jake's!
Kelly BExcellent customer service.
Richard BIt the past I used the South College location in Fort Collins and not been impressed at all. So this time I decide to try your location at 4270 Highland Meadows Pkwy. Wow ! What a wonderful difference. It was a very positive experience and in the future will be my "go to" location. The staff was friendly, and the systems in place were efficient. I will gladly recommend this location!
Robert A