Customer did not leave a comment.
Sarah H
Customer Reviews for Cumberland Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Somebody from uhaul was supposed to call me the day before and nobody did. They changed my pickup location and I wanted to know why because my original pickup location was only 10 minutes away compared to 45 minutes until I changed that location for 20 minutes because it was easier for my friends that was going to help me but it all worked out.
Karen TPerfect in every way!!!
timothy lAbsolutely no improvement needed
Terry HNo personnel at the site after being told there would be. Would have been easier having them do a walk around instead of all the picture taking.
Harold EGot charged extra for an already cleaned out truck.
MARTINA TGood
Joel VVery kind and friendly
Angela CVery professional & helpful guiding us through the process. Our first time was with a 10 ft truck and again a few weeks later with a 26 ft truck. Both were great!!
Virginia WThis experience was a nightmare from Hell, not because of the location or the worker but using the share app from the phone. I arrived for my pickup at 6:50 a.m. for 7:00 a.m. time reservation. The app didn’t contain my reservation I had to call the 800 number spoke with several different representatives who could not resolve the issue. I spent two (2) hours and fifteen (15) minutes back and forth on the phone consistently. Until finally the manager arrived and unlocked the box so I could retrieve the keys and leave. However, this caused me lost time and two (2)) loaders that wa# scheduled to help. They had to return so they could go to their jobs causing me to not complete my job and a wasted HUNDRED TWENTY DOLLARS and FORTY FOUR CENTS ($120.44) paid cast at desk, plus gas refill. A NIGHTMARE FROM HELL. I will never utilize your app again. VERY ANGRY IN BRIDGETON NEW JERSEY
Dr GI had a reservation for 3pm. The truck wasn't there. The previous renters brought it back 20 minutes late.
Pamela Sprice for mile to high !!!
Omri MThere was an issue with the software so the clerk has to submit it 3 times before it was accepted The clerk was very friendly
JOSEPH DThe gentleman working here was very friendly , polite with great customer service... Would definitely recommended
KAREN AYou should tell customers up front about the ins. Fee being a daily rate and there are way to many hidden fees and taxes I was charged 17.00 for gas that was less than a quarter used I can fill a whole car for that.
Telle AGreat customer service & I would recommend anyone to go there for their Uhaul needs.
Shanin VI have no words everything was nice the guy was very friendly
CLARA OI reserved a 26' truck w/ 24 pads. They only had 20 pads. Corporate should have made sure they had the proper equipment. Also for what Uhaul charges for their vehicles, they should at least have cruise control, and air ride seats.
Wayne CIts just fine like it is
ELIZABETH VGreat customer service.
theresa dAs soon as I walked into the office I was hit with a barrage of cigarette smoke, which filled room. The reason I mentioned this is that I have breathing issues. The same with the rental vehicle was stench filled from cigarette smoke. I am one individual, but to me this is unacceptable and not a way to run a business!!!
KURT TThe guy I rented from was pleasant to talk to & had me out of there in about ten minutes. He's great at his job. It was nice to drive a brand new van. I have never gotten such a great vehicle from U-Haul. Best experience with this company ever, in 20 years!
crystal mGreat customer service! Will use again in the future!
William ZNothing
CARL JTerrible. Was told to pick it up at one time and they were closed. Was told to put a certain amount of fuel in the truck per the guy doing my contract. I did what he told me and they hit me with a fuel charge. Never ever will I rent from uhaul. I will find other was to do what I had to do. Only went to uhaul due to the weather this weekend. Totally dissatisfied.
Raymond Hto explain better the procedures to the customers if, the office is closed...We called Uhaul to clear ours concerns.
jacinta DEvery experience I have had with Uhaul has been very good. The staff were very polite and professional. I would use this company again.
CYNTHIA Rnothing, everything was great. thank you.
KAREN CI was told one price and when I checked my account I realized I was charged $237.00 as opposed to the $107.00 I was assured was my quote. I have a receipt that says $107.00 but I have a print out from my account that says $237.00......... Someone made a little money off of a family that day. Court papers filed in small claims court
STEVEN HVery easy rental. Truck was new and clean. Renting couldn't have been any easier.
Thomas UMake it easy to fill up gas tank to the point that is required. I am sure people leave too much gas in the tank. I just left $40.00 worth of gas. I know it is my own fault, but I didn't know how much gas the truck used per mile. Everything else was excellent.
KURT Hlocation closed, so I used the 24 hour drop off box.
matthew rClearer drop off instructions - where, required paperwork (disagreed from website )
MARK WService was was very good.
BILL PI put the gas back in the tank exactly as it was left and they charged me $30 anyway. I have rented from other locations and never had an issue. Also, their was something spilled all over the inside of the truck, I let him know and he said, "don't worry about that, just mske sure the back is swept out before you return it." When I questioned him about the gas I was told " come look if you want" Also the office was closed when I went to pick up the truck for 1245 so I had to run errands while I waited for them to reopen at 130. Terrible customer service!!! Go to the auto shop up the road to rent.
christina hI was surprised at the additional $50.00 in taxes and fees on a $290.00 rental fee .( almost 20% ) Ended up being same price Enterprise quoted .....and they were closer and had longer hours .
GARY Wthe service was great.
MICHAEL SEverything was great. The office staff was friendly, informed and helpful.
RITA Lhighly recommend,could not ask for anything more
JOE MYou can assure the next customer that they will not have to endure the inconvenience that I did. Unfortunately, the 14ft truck with a ramp that I booked did not come back before 5:30pm when the U-Haul location was scheduled to close, (we had several phone calls to make special arrangements with our car rental because we were coming from Florida to arrive late for this truck). Therefore, the manager only presented the option of renting a 10ft truck which was on site but did not have a ramp. This made it very complicated and stressful to load and unload my motorcycle, return the truck and continue our travel with the car rental. The manager at the pick up location was very frustrated with not having the 14ft truck returned and was not willing to be more helpful other than to offer us a 10ft truck, for the same price, before leaving at 5:30 sharp. His "take it or leave it" attitude was a reflection of how little regard he has for customer service. Perhaps a willingness on his part to "go the extra mile" and express a willingness to accommodate our needs; or simply, to have had available an additional 14ft truck on hand would have made our experience with U-Haul one in which we would now be encouraging our friends more positively.
JORN STake a little time to actually explain the contract to their customers besides not saying anything at all.
STEPHEN DThe guy was very rude, the hood on the truck didnt close properly, and the truck was dirty, I've used uhaul trucks before and never had a problem till now.!
Enrique RMy pick-up was supposed to be at Finish Line in Millvile by 1:00 pm. This locations was around the block from the items I had to move. I got there at noon and they were closed. Very unprofessional and I lost an hour of time,,,,had three people standing around waiting, while customer service found a new place and going to Bridgeton and back. Your employees were very helpful and apologitic.
PAULETTE YNotify the customer when you change pickup locations.
Frederick Hno improvements you guys are doing a great job and were very professional thank you
SHARELLE JThe agent was very cordial,helpful and friendly. He was very specific about the rates there were no surprises when I returned the Truck.
ESTHER GThe vehicle that I requested did not start and I had to travel to a further location to pick up another vehicle. The staff was very helpful in getting me accomodated with another vehicle, the only inconvenience was travelling further to pick up the vehicle.