Everything. The rep at this location was incompetent, rude and racist. He wouldn’t even take feedback from his own regional manager Rashon. I would never recommend this location or jail to anyone ever again. Uhaul needs to be more selective with who the allow to represent their business.
Candace J
Customer Reviews for Appliance & Mattress Outlet
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was not notified that the original business pick up u hual trailer was closed. Had contact numbers but no one picked up. I had to call the u hual 800 number to get it situated only to find out my information was all wrong. They had my name and my phone number all wrong, which why I was never contacted of the original pick up to be closed. Got it situated after an hour wasted time. Make sure U Hual have the correct name spelling and contact number.
riome cMechanically, the truck was in good working order. Seems well maintained. The windshield was full of bugs though.. I had to pull my hose out and wash the windshield before my trip.
Jim CThe vehicle I rented was horrible. The van was dirty on the outside and the inside was dirty with trash on the floors. If i didn’t need the vehicle that bad, I would’ve refused to take it.
Harold MBy far the best customer service, of any of the Uhaul locations that I’ve been to.
abraham rGreat staff, fast check out especially with short notice from me to get a vehicle
Bobby FThe lady at the front desk had a nasty attitude. I had a terrible experience at my pick up. I thought she was having a bad day at 1st but she was like that the entire time.
kimoni bNOTHING
athea gBrand new truck! Service was quick and very kind. I would definitely use it again!
Julia BI dropped my rental truck and tow dolly off at this location on Sunday @ 4:50 because they where closing at 5 o'clock. They guy was rude and no type of help at all. So I dropped my key in the drop box. I called on a Tuesday to see if they processed my paper work so I can receive my deposit back and the lady never processed it like she said thatshe would so the next day I go up there to find out what's going on and the same man rude and was on his phone doing nothing. Long story short he was ignorant and had a attitude all because I wanted my money back.
Kimshawanna WThe return area is at the end of a warehouse. There were no lights on inside the return building. Parking area for customers need to be designated. The employee had to ask people to move their car and a delivery truck so I could unload the trailer. The employee was very nice and helpful.
Franklin PWas a great experience. Would rent from him again.
JAMES PThe girl working at the appliance place was very sweet and helpful. Thank you!
SCOTT SThe gentleman was rude! Truck dirty and had mechanical issues as well as roof was leaking bad from rain. $173 was a waste!
stephanie rGood customer service 👍🏼.
Jorge VLocation only became a problem due to lack of communication between uhaul, dispatch, and the computer system, but 2 weeks in a row, I rented a van that was not ready after reserving it. In both situations, the rental was booked with a confirmation number. Upon arrival at uhaul on 30th and governor prints Blvd for there to be no van available. I was severely inconvenienced. The following week, the exact same thing happened again. When I arrived at the uhaul, I assumed the van would be ready, but again it wasn't and I went home to wait for a call letting me know when a rental became available. used to value the reliability of uhaul, but after yesterday's mess, I may choose different options for my next move. No offer has been extended for any of my inconvenience.
Celia WThe attendee was pleasant and professional. She was very familiar with the trailer and ensured that it was attached correctly.
charles gThe cab had a really strong cigarette smell which normally wouldn't bother me except for the fact that it stuck to my clothing. The check engine light came on anytime I went above 60 mph, when the speed limit was 65. It took longer than expected bc I had to keep it below 55 mph. The passenger door was held together with screws and we kept hearing clanging sounds from the door while we were driving and the door sensor kept going off saying that the passenger door wasn't closed.
JOHN CLimited uhaul parking spaces and it was extremely hard to back our trailer up into the space.
Chloe BThe counter person was on point. She handled the transaction and the equipment inspection in a very professional manner. She got me in the road in a timely manner. Thanks U-Haul, excellent service.
Michael WWebsite experience was mediocre for returns. Return would not process without successful location services rather than driver manually confirming.
Michael FThe lady was rude and not consumer friendly at all. Not accommodating. Horrible customer service.
natasha mThe truck was extremely dirty. The staff was rude. The owner was by far the worst owner and manager. They let me know that uhaul was their secondary business and they only make $2 off uhaul. I would love to be contacted about this. Absolutely horrible experience
Maurice BSmooth transaction
Don WThe truck had no catalytic converter the check engine light came on
HOMER MA problem with trailer lights that caused me a trip to another location for repair and 1.5 hour's delay.
Tim LOffer the same customer service I was offered you should get nothing but 5 stars across the board I will definitely share my experience friends and familythank you.
anthony pChoose a different location. This location does not do their job they make costly errors and do not want to be help accountable for it and Uhaul has no real verification process to resolve customer issues when pertaining to authorized locations.
ALICIA SThis is the first location that would not let me leave my car. Only have truck for 2.5 hrs.
Thomas SHelpful, customer focused.
Wallace KEverything was professional, quick and easy
tyrone BI put more gas $16 of gas in the tank , l asked the girl to adjust that, but she wouldn't do it. The Las time I got the truck it was full and the tank pop of this time it didn't. I feel something should be done about this. I paid $5.88 the last time same trip.
RUTH CGood service, good equipment, manager was attentive
Edward FEasy, and by the book for safety. I like that!
SHAWN MThe customer service at this location is the best that uhaul has to offer. Olivia is professional, courteous, kind, and accommodating, so much more so than I have experienced with other authorized retailers and corporate locations.
JEREMIAH BThis was the worst U-Haul experience I have ever had and this was my first and last. I had a reservation for 9:30 AM until 3:30 PM my rental was for six hours although I paid $30 for the reservation I did not get the truck I needed when I needed it. I show up to the place where I’m supposed to pick up my rental and it’s not there so I called the U-Haul customer service number and they tell me that the person who had the truck never turned it in along with the keys so then they sent me to another location to pick up the same truck. This location was further from me now it’s 11 AM and I am behind an hour and a half, I get to the new location and I’m told that I have to return the truck by 5 PM which I needed for six hours and I was charge for six hours yet I used it for less than 5 1/2. Why because after I was billed about $65 for this rental the girl at the desk could not find the keys to the truck So not only am I far behind on schedule now I’m standing here wasting more time because they were so unorganized and they could not find the keys to this vehicle I needed. Want getting the rental back to my apartment to start loading there are gasoline spills in the truck which smelled horribly. I tried to call back to let someone know because I don’t want to be held responsible for something I didn’t do but after calling numerous amount of times it kept giving me the busy signal I ended up dropping the vehicle off around 4:30 PM but this was such a waste of time and money and this again it’s my first and last time that I ever do business with U-Haul.
LUCERITO MThe location owner made me wait 30 minutes before I could get my truck even though I showed up at my reservation time because he had to take care of his regular customers first. I did not even want to go to that location as it automatically added an extra 10 miles each way. U haul redirected my original reservation. The truck was in terrible condition, did not feel safe to drive and had a check engine light on the whole time. Also, the site did not know how and would not apply a military discount. I am very disappointed I. Uhaul for this experience. Over the last month I’ve spent over 1300 with uhaul but I feel like I might have to look into other options after this.
Brandon SWhen I picked up the equipment there was damage to the right wheel cover when I dropped it off the pictures that were taken was from the pickup point must’ve been of another dolly I didn’t see the pictures from the the turn in person though I want to to know if that’s so cause I surly learned that I have to do the same take pictures myself
JAMES CDirtiest truck. Should be ashamed to charge people full price.
Yolanda MThe windshield wipers did not work. Perhaps have that as part of the checklist. They were fixed in a timely manner and by a very professional repair person.
Robert HMy experience was quick, friendly, polite and great price compared to competitor near by.
WILLIAM WCustomer service agent was wonderful to deal with. She check us in and a smoothly and was pleasant the whole time n
THOMAS KThe vehicle smelled like a pack of cigarettes
SIERRA BOverall, unit was well maintained. There was a broken beer bottle in the cargo area when we got ready to load the truck. Not good!
William MSHE WAS OUTSTANDING HELPING ME AND THE TRUCK WAS VERY CLEAN.. THANK YOU SO VERY MUCH.. I WILL GO BACK TO HER..
Ronald MVery friendly service.
MARCOS MHow about when a customer calls to tell u some thing is wrong with the truck u just rented them u answer the phone and actually help them instead of having them shit on hold for 4 and a half hour where they get hung up on 3 times and then when ur agents finally come on the line they want to try to charge a customer who just paid all this money for a u haul for some one to come get the messed up truck seriously get it together u haul
Amber PThis was a good experience
WILLIAM HIt was cleaned but suggest the key sis fixed so that it’s not so difficult to start the vehicle.
OLIVIA HHonestly, it was convenient as hell. I dropped it off, threw the keys in the box, and went on my merry way. It was doubly convenient though, as I also was looking for somewhere to buy a fridge, washer, and dryer, and this place was excellent for both purposes :)
Ryan BVery friendly and professional service, van i rented ran excellent and very clean!
Tiffany KGreat customer service and you might get lucky and find a appliance you like and take it home while you’re there.
David MEverything was great
Renee CWouldn't recommend uhaul because they made my moving day one big headache.
HARVEY HDrop off the truck after hours and the website 24/7 thing need a lot of work. VERY HARD to use.
Chris DBe clearer on reservation confirmation where the pick up site is- confusing. Had to call.
Catherine WTook all steps on my end for mobile pickup. My key was not in a box and I had to take a 20’ truck instead of an 8’ van to pick up something from a store. The whole process made me extremely late and I got to the store with one minute before they closed. I’ll never use this location again and heard the same thing from the guy at the store where I went. This place was negligent.
Samuel Kthe customer service was bad the worker didn't take the time see what my reservation was and made me later. had to call uhaul for them to call the location to get my truck
james bYOU OWE ME MONEY!!!
DANIELL WPick up a little confusing but the truck was clean.
Rhonda MWe received an email but no paperwork , has range was incorrect when we return truck. We rented truck for out of state and paid for out of state yet, we were charged for the miles of dropping off the truck. When we tried to call to rectify it he situation, person who answered the phone was rude and we couldn’t get the receptionist who got the truck from.
anoual c