Very good locations staff is friendly very helpful. Always takes care of me whenever we need something.
DONALD G
Customer Reviews for Dogwood Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff at this location were super accommodating and professional. They were extremely organized and I would recommend them to anyone.
Dallin PExcellent experience. The UHaul team was helpful and thorough.
Patricia PVery helpful and friendly. Keep up the good work!
BRUCE CGood person
Mike HWorked very well for hauling my truck
Randy ZAlways the very best service at Dogwood.
Douglas KDo a test drive in trucks to make sure they function well. I had one with no ac and it bounced soooo bad when driving over 30.
WHITNEY PCharged incorrect amount and wasn't notified of it and took about a week to bill my account Not satisfied
yvonne bOur drop off location was the only redeeming feature of working with Uhaul. They single handedly corrected everything Uhaul screwed up. Thank God for these guys.
Douglas KThanks!
Dan HVery helpful
Lowell HMr. Donald was exceptional. He answered all of my questions and was very helpful in helping me choose the best size uhaul for my needs. Highly recommend!!!
Anna BHonestly, it was a very pleasant experience from start to finish!
Doreen SNothing customer service was great. Vehicle was great. Return was smooth. Everything was how customer service should work in the industry
RODYS ELet the customer know to look the unit over before they leave the lot. Not send a text 2 - 4 minutes after you leave. Also, get some assistance to load the trailer on the truck. Poor young kid could hardly pick up the tongue of the trailer.
Shelby SCharged for going over additional miles which I knew nothing about from pickup location 6 miles over and these people could care less very poor customer service and Highly recommend never use this place!
John PDonald was exceptional!
MARK WOnline reservation system is efficient and very easy to use. I particularly like having my information stored online so I don't have to enter it each time I rent. Staff at the rental location was cordial and helpful. I can't think of anything that needed improvement.
Michael CNo problems I returned the truck with the fuel gauge back to where it was when I picked it up, downloaded the free U-Haul app followed the provided instructions turned in the keys & rental contract at the after hours return box & they electronically sent me my final bill to my email address. Thank You Dogwood Storage.
Steve BFriendly and competent staff. Clean office surroundings.
Francis BIncrease the operational hours on week ends and Consider early drop off credits for one way destination.
Lula NAs an older person with limited tech savy I get really frustrated with internet checkins especially on a mobile device with limited coverage.
Scott RGreat place to do business!!!
Robin FI reserved blankets and appliance Dooley and neither were provided. I was sent to the store off HWY 90 and they could not complete my request either. Feel like I deserve a credit for the hassle and time.
Joseph Mabsolutely nothing - absolutely awesome!!!
Carol HIt was a super nice office and the lady was very nice and friendly
cathy jClosed so most questions are N/A
Joanne BEasy drop off and very friendly
Dennis AMade reservations on short notice. Trailer was ready when I walked in the door.
Larry MIf I needed to rent another U-Haul at any point I would go to this location very friendly
Stacey JYou’re there nothing more needed
CODY WKeep truck gas’s tanks full when customers come pick them up. Ours was listed as 5/8ths full on paper, but in reality it was under 1/2 tank. Rental car companies check their vehicles out with a full tank for a reason.
Matthew CApp was slow and clunky to use. The key fob did not fit in the drop box at return and there was NO WAY for me to reach anyone at the store, on the app or at big U-Haul. No one. I’m just left to try to fit a square peg in a round hole.
Timothy MThe agent was friendly and very professional as well as accommodating. She is an asset to your organization. Please thank her for me. I will be back when the need us there! Thank you 😊
Mary SI set up the mobile option a week prior to my rental and the day of I ended up having to see an employee to complete my rental. The employee was very kind and got me ready to go very quickly, but if I had selected a time before opening hours, I would not have been able to complete my rental through the mobile version.
Alexis DOverall bad experience. Check out took far too long. With website crashing and then being told there was no card on file after asking for two people to verify me and multiple other tedious tasks for troubleshooting even though I did have one on file. Then being told I may be too young after giving my age two days ago in order too deserve U-Haul. Overall checkout took an hour away from time I would be using U-Haul.
Preston BSuper efficient.
Brett FThe customer service was on her phone the entire time I was there to return the vehicle.
Treva Ethe truck cab had been used by a smoker, and was very smelly, and really terrible, smoker should be required to wipe down the entire interior as part of the cleaning, or make non smoking trucks.
Paul EMelissa & Donald were the best!! Very helpful, hands-on. Very professional but very kind hearted.
keith eMy experience was great. Nothing needs to change
Jeffrey EI rented the trailer for 4 days, but said I would likely return it early. I was told if I wanted, I could drop it off at night, if before Monday. I returned it Sunday evening, and it took 4 days before my bank account was debited, BUT, I was charged an extra 20 dollars. I went in person, because I never received a contract showing only 3 days on it, in fact, I did not get any new paperwork until I went up there and spoke to someone in person. I got a lot of run around because of computer issues, can’t get my contract, etc……. And when I finally get a copy in my email I see I am charged a “freakin convenience fee”!!!! What the Hell! I could have just as easy waited till the next morning and taken it back and not paid this Damn fee. I was told if I drop it off early at night, cameras would see me, and the time would be taken, and would ONLY be charged for the time I used it. I used it 2-1/2 days out of 4, so I expected to be charged for 3 days, but not an extra fee because I dropped it of earlier than expected. This is absolute garbage, and I expect this to be credited back to me, or I will contact my credit union and dispute it. I was verbally told it would only be for the days I used it, and dropping it off at night was no problem. I am not going to pay for someone else not doing anything, and getting equipment back earlier than expected. My review is “kind”, but will change if need be.
Carroll TExcellent service.
Eva DNothing! Service was great!
Aaron CMelissa was not well informed on UHAUL insurance . When asked about the difference in the insurance she said she didn’t know. She also said that she additional driver did not need to be added to the contract.
Parker KNothing. Everything went well.
Michael BIn and out, great experience!
Skyler C