Dealer was perfect. HOWEVER, I listed my brother as a driver and Uhaul flagged me and would not allow me to proceed with my rental! I lost valuable time as I was on hold for 45 minutes!!!! I ended up having to pay my brother's past due balance of almost $200 because Uhaul would not allow me to proceed with my rental. This should not have been allowed. I have a good rental history with Uhaul and should have not had to deal with this delay. Uhaul should be investigated for this.
BARBERA D
Customer Reviews for EZ Self Storage
(U-Haul Neighborhood Dealer)
161 Commerce Way
Killen,
AL
35645
Services at this Location:
Contact Us
161 Commerce WayKillen, AL 35645
Services at this Location:
Office Hours
- Mon-Fri: 8 am–5 pm
- Sat: 8 am–12 pm
- Sun: Closed
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Customer did not leave a comment.
BLAIR T- Rating:
- 5.0
Customer did not leave a comment.
BRADLEY D | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
BLAIR T- Rating:
- 5.0
great job
Paul S- Rating:
- 5.0
Customer did not leave a comment.
BONNIE D- Rating:
- 5.0
Customer did not leave a comment.
Gail W- Rating:
- 5.0
Excellent Customer service. Equipment was in excellent shape pleasure doing business with them .
Jeremy M- Rating:
- 5.0
Excellent
Marvin G- Rating:
- 2.0
The door was very hard to close. The tires was really low on air @25 lbs. The seal on door was coming off. I had no choice but to get it as I was in a time crunch. Not a good experience at all..
jack r- Rating:
- 5.0
Keep up the good work and great customer service.
Anthony Y- Rating:
- 5.0
Wonderful storage units .very sucure .the staff are great and very helpful .i use ez storage business everytime i need a unit
MICHELLE H | Overall Experience- Rating:
- 5.0
I told them about the loud buzzer sound they were going to check it out.
Marvin G- Rating:
- 5.0
Customer did not leave a comment.
Matt D- Rating:
- 5.0
Customer did not leave a comment.
Chesney S- Rating:
- 5.0
Customer did not leave a comment.
Elias C- Rating:
- 5.0
same as our pick up........the young lady that checked us out was great!
Janice S- Rating:
- 5.0
Customer did not leave a comment.
Christopher H- Rating:
- 5.0
Always friendly and helpful!
Kevin D | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Matt D- Rating:
- 5.0
Customer did not leave a comment.
BLAIR T- Rating:
- 5.0
Better internet signal for online checkins.
Kate C- Rating:
- 5.0
All my interactions with the staff have been wonderful. They helped me tremendously after my husband died with gaining access to the unit. I would highly recommend them.
Julie L | Overall Experience- Rating:
- 5.0
Thanks.
Ben G- Rating:
- 4.0
Customer did not leave a comment.
Larry H- Rating:
- 5.0
The best service. Excellent!!
BYRON P- Rating:
- 5.0
Agent was super nice and professional. Would go back here anytime for moving rental needs!!
Vickie H- Rating:
- 5.0
Customer did not leave a comment.
WARREN B- Rating:
- 3.0
Takes entirely to long to do the paperwork! It took about 20 or 30 minutes both to pick it up and turn it in. I will admit the guy where I turned it in was new at the job.
WARREN B- Rating:
- 5.0
Customer did not leave a comment.
Daniel F- Rating:
- 5.0
Keep up the good work.
Ronnie H- Rating:
- 5.0
Customer did not leave a comment.
lowell a- Rating:
- 5.0
Everybody was very helpful and friendly.
ARTHUR J- Rating:
- 5.0
Customer did not leave a comment.
Shawn C- Rating:
- 5.0
Customer did not leave a comment.
JIM P- Rating:
- 5.0
Customer did not leave a comment.
Robert B- Rating:
- 5.0
Very helpful and friendly. I would recommend them to anyone
April M- Rating:
- 5.0
Customer did not leave a comment.
Patrick D- Rating:
- 4.0
Personally The experience was good. The only thing I can think of to improve would be go over the extra things you could rent like appliance hand trucks blankets boxes etc.
Tyler A- Rating:
- 5.0
The lady that took care of us was very nice. I would definitely rent from them in the future if needed! This location opens earlier than most which was great for us!
Nancy S- Rating:
- 5.0
Customer did not leave a comment.
Tony T- Rating:
- 1.0
The original truck issue had bad tires. Renal company was quick to switch trucks for us. Great service there Problems were horrific with check in at drop off location. Continued stress for days and days later!!! I recommend if persons have any other options try to avoid Uhaul and their poorly designed “honor system”. Just horrible!!!
Cindy R- Rating:
- 5.0
More friendly the lady was great the man is a jerk to work with
Brandy A- Rating:
- 3.0
Customer did not leave a comment.
AMBER R- Rating:
- 5.0
Customer did not leave a comment.
STEVEN K- Rating:
- 5.0
I have rented from this location many times . always an A++
Robert D- Rating:
- 5.0
Customer did not leave a comment.
Jeffrey B- Rating:
- 5.0
Customer did not leave a comment.
Heather S- Rating:
- 5.0
Customer did not leave a comment.
ROBERT S- Rating:
- 5.0
Customer did not leave a comment.
Marlo V | Overall Experience- Rating:
- 5.0
Fantastic folks...
VANN B | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
DAVID H- Rating:
- 3.0
Customer did not leave a comment.
Jon A- Rating:
- 5.0
Customer did not leave a comment.
Myra L- Rating:
- 5.0
Customer did not leave a comment.
BILL R- Rating:
- 5.0
Excellent service and the truck was clean. Quick response from office. Overall, it was a great experience!
RACHEL H- Rating:
- 5.0
Customer did not leave a comment.
LISA A- Rating:
- 5.0
Customer did not leave a comment.
Timothy B- Rating:
- 5.0
Customer did not leave a comment.
Butch L- Rating:
- 4.0
Customer did not leave a comment.
Joann G- Rating:
- 5.0
Customer did not leave a comment.
Ricky R- Rating:
- 5.0
Customer did not leave a comment.
Greg S- Rating:
- 5.0
Customer did not leave a comment.
Stanley S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Cam M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Charles O | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Bill H- Rating:
- 4.0
Customer did not leave a comment.
Lee M- Rating:
- 5.0
Very good place
William m- Rating:
- 5.0
Customer did not leave a comment.
Ron V | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
JIM P- Rating:
- 5.0
Customer did not leave a comment.
Jerry G | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
DANIEL B- Rating:
- 5.0
Customer did not leave a comment.
GREGORY T- Rating:
- 5.0
Customer did not leave a comment.
Jason L- Rating:
- 5.0
Customer did not leave a comment.
MONROE B- Rating:
- 5.0
Customer did not leave a comment.
Tim S- Rating:
- 5.0
Excellent service, personnel was patient, courteous, friendly, and knowledgeable.
NANCY L- Rating:
- 5.0
Customer did not leave a comment.
KAYLA M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
MICHAEL W- Rating:
- 1.0
I dropped off called a week later to get a dolley to get my truck from TN to AL n they said that my ran 2500 couldn’t pull my GMC 1500 wtf really. Said they couldn’t rent to me bc of some “weight ratio” then tried to tell me my 1500 wouldn’t fit on a trailer. Write dumb ass people. I will never rent from this pickup place again. Like they’re crazy and retarded. Like if we know what we are doing pulling our trucks like rent to us that’s money. You’re loosing customers and money being stupid like you are.
KHRISTY D- Rating:
- 5.0
Customer did not leave a comment.
John J- Rating:
- 5.0
Mr Mike and Laura are always very professional and courteous
Jason K- Rating:
- 5.0
Customer did not leave a comment.
Don B- Rating:
- 5.0
Customer did not leave a comment.
Wendy H | Overall Experience- Rating:
- 5.0
Customer service was top notch. Great group to work with and I will recommend this location to others. Vehicle had had a heavy smoker in in before us and it smelled bad
Ronald H- Rating:
- 5.0
Customer did not leave a comment.
Regina S- Rating:
- 5.0
Outstanding customer service!! I'll definitely choose and recommend EZ Self Storage in Killen, AL for all of my U-Haul rental needs!!
ANTHONY M- Rating:
- 5.0
Extremely professional and very nice staff.
Kandy P- Rating:
- 5.0
The staff were always polite and helpful to your needs.
Trudy T | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jeffrey W- Rating:
- 5.0
Customer did not leave a comment.
JEREMY M- Rating:
- 5.0
large parking lot, easy access to the equipment
CARLOS F- Rating:
- 3.0
Customer did not leave a comment.
Ethan W- Rating:
- 4.0
Customer did not leave a comment.
Rodrick A- Rating:
- 5.0
Great experience
CARL D- Rating:
- 5.0
Large parking area
Carlos F- Rating:
- 5.0
Customer did not leave a comment.
CAMERON T- Rating:
- 5.0
Customer did not leave a comment.
JASON K- Rating:
- 5.0
Customer did not leave a comment.
Joy A- Rating:
- 5.0
Big, and wide parking area, a plus!!
Carlos F- Rating:
- 5.0
Best uhaul store there is. No changes neeeded
APRIL N- Rating:
- 5.0
Friendly and helpful team. Affordable and convenient location for me.
Teresa T | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Stacy C- Rating:
- 5.0
Customer did not leave a comment.
BARBERA D- Rating:
- 5.0
Everything was good
Tammi J- Rating:
- 5.0
Customer did not leave a comment.
Karen W- Rating:
- 5.0
Customer did not leave a comment.
OLIVER M- Rating:
- 5.0
Love everyone there!!
Ryan B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Lacey S | Overall Experience- Rating:
- 5.0
Very friendly and Professional
DENEKA D- Rating:
- 5.0
They are always great to work with and go out of their way to help. The first truck that I was given wouldn't pick up speed and they swapped it out for another one.
RHONDA A- Rating:
- 5.0
Customer did not leave a comment.
Jonathan D- Rating:
- 5.0
Customer did not leave a comment.
BOBBY C- Rating:
- 5.0
Customer did not leave a comment.
REMI P- Rating:
- 5.0
The lady at the front was friendly and service was quick.
Lisa V- Rating:
- 5.0
Nothing,Great service an Wonderful people to rent from,5 ⭐⭐⭐⭐⭐
SAMUEL P- Rating:
- 5.0
Customer did not leave a comment.
Tasha Y | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
WARREN B- Rating:
- 5.0
Everything was excellent! Thanks for all your help ! Larry
Larry M | Overall Experience- Rating:
- 5.0
Very pleased during my use of the storage building!!
DENNIS H | Overall Experience- Rating:
- 5.0
Thanks everything was great, very good vasillety.
CHARLES R | Overall ExperienceAdditional Services at this Location
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Moving Trucks
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Trailers & Towing
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Moving Supplies
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