My drop off was for 9:00 pm and I arrived about 8:20 pm. There was not anyone there to meet me so I had to unhook the 6x12 trailer myself and leave it hoping it would be there in the morning. Fortunately, I am strong enough to lift the empty trailer off the hitch and knew how to detach chains and wiring but it wouldn't have been good if a less-strong person had had to do that. This location, while convenient to me, should probably post hours where personnel will be there. Otherwise, look for another location if you don't feel comfortable with self-service.
David D
Customer Reviews for Rockwell Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The person who hooked the trailer to my truck put the break away chain connected to the emergency trailer brakes to tight, causing the breaks to activate on a turn and caused the trailer to slip off my hitch. Thankfully I was just down the drive of the facility. When this was brought to the attention of the person, their initial response was to ask if the trailer was damaged and attempt to blame me for the issue. There was no effort to take accountability for their mistakes. This negligence endangered myself and my vehicle. I would not recommend ANYONE have a trailer hooked up by the woman running this place.
Rowdi EIt was clean, new and the management was very knowledgeable and friendly
Gary CI was having trouble getting it unloaded and they allowed me one extra day which helped me so very much thank you. Pam Brooke
pamela hWendy was great! Thank you so much for helping me.
Markevius LWendy was very helpful with an unusual situation that arose during this rental period. She kept in contact with me late into the night on her personal time to help remedy the situation. I was grateful to have had a professional like Wendy as my U-Haul point of contact on this day. Thanks again! JB
Jeffrey BFriendly staff. Easy and smooth process.
Teresa BBetter trained employees. At first I dealt with the manager who was awesome and then the employee who ultimately helped me take receipt of the rental and then was there for the drop off… was.. clueless. To put it nicely. It was an extremely stressful experience due to her lack of knowledge and experience.
Shawnee FI had a really tough move and everyone was was really great
Phillip HI am 48 years old and I can definitely say this was the worst customer service experience I’ve ever experienced. The woman working in the front office at this location should not be allowed to interact with customers. I was in disbelief that a great company like Uhaul would allow such a vial , disgusting, hateful , and disrespectful human being to be part of their team . DO NOT USE THIS LOCATION!!
Jennifer Svery nice and professional staff, super helpful
chelsy gEasy checkout, friendly staff, nice location. Highly recommended looking for a UHAUL in North OKC.
Wendi MThank you so much for your help.
Frank SMy experience at this location was excellent! Easy to find, location was well lit, very friendly, easy to follow Mobile pick up and drop off instructions!
Victoria GEmployee at front desk was rude and unprofessional. They were also late to opening the store by 15mins. The truck was filled with past users belongings (furniture, glass, window shades). The truck also started with a 1/4 tank of gas. Will never use this location again. The truck was also in poor shape.
Bradley RVery helpful and kind!!
Todd W