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Ayisha Browner
Customer Reviews for Hampshire BP
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Poor customer service the gar was very rude, I will not recommend this location
Yaovi KotchiI felt like I did not receive proper customer service. I was not well informed of the process and wish I was told about the $15 insurance fee.
Fred WilliamsIt was first worst experience of renting trucks from this Place. Person at the counter very rude, Continued to chat on personal call, Tellimg me this truck is rented to someone else and when asked he said he does not know to whom its rented to? finally told me to go outside and do online...You dont have to come in. its self pick up on line and get the key from the Box. key boxes were both opened and no keys were there. finally I have to call Uhaul to get all the help. I was delayed for my business due to BP's employees lack of interest. I will never go to this place and wont recoment to anyone. Jasbir Mongia, Community Movers 202-251-2979
JASBIR MONGIAService was excellent and staff very helpful.
Jessica H MorgensteinHonestly the service is good so just keep doing what u do best
DIVINE TETUHI did not speak to owner here. He just took key to truck and shut door. My wife might have spoken to him.
Mary Beth LernerAbsolutely disgusted by the experience. I chose to do a mobile pickup and there was an error at the time of pickup. The attendant at Hampshire BP location was incredibly rude and refused to help. I spent another 45 mins trying to resolve the issue by calling customer support. When I was returning the vehicle the same attendant continued be rude not just to me but other customers as well. He told me that he speaks on behalf of the owner of this location and doesn’t care if I complained to U-Haul. I would absolutely avoid this location in the future no matter the circumstances. Separate issue: I was told by U-Haul rep that they would compensate me for this behavior as well as the 45 mins I spent talking to them to resolve the issue. I was however surprised to see on my final bill that no such compensation was provided.
Sumedh DandgeAlert the person on duty that it would be helpful if they recorded the vehicle's return when it was returned.
alan gerstletodo bueno
Alex Rigoberto Duran SalinasHire more relatetable customer service .
Troyus BarnesThe local attendant did not have any working knowledge of the rental process. He stored his personal bicycle in the back of the truck.
Anthony MorelliMy only complaint was when got to the pickup location. The station attendant could not U-Haul to answer phone so he could get the code to give us the keys. He was persistent and about 30 minutes later he had success. He was very courteous and patient. Everything else went perfect.
Shirley PrayThe worker had horrible customer service. Would never ever pick up a rental from there again. he offered no support and was getting smart the entire time. he will lose you all business!!
Syriah CarterThere is not enough space here nor do I have the time to repeat my experience! Horrendous sums it up !!! Read the notes of my multiple phone calls
Reginald GarnerMake it more clear where the dolly was, it wasn't in the truck. The pad lock on the truck door was also broken off, would fix that. Otherwise, an easy experience renting
Paul ChildressHave signage that states the 1, 2, 3 process.
Romanieo GolphinThere wasn’t a truck in the location, I had to go to another and I can’t dropped off in other place, that increased the mileage and fee paid.
Eduardo MartinezRenting a truck from U-Haul was the worst experience ever! I reserved a truck at a pick-up spot and when I got there It was not there. When I logged on my account they said I did not have a reservation. Later that day someone called me from that location to ask why I didn't pick up the truck. He guaranteed me I could get one the next day. Again, we got there and there was no truck. We called customer service and was on hold over an hour. They said one was available at another location (New Hampshire BP) and to go there. When we arrived, the clerk said he could not give us the truck. Again, with customer service for an hour. Finally, we were able to use the truck, but it took two days and pulling teeth to get it. I will NEVER use U-haul again, and DO NOT recommend.
Coni Lynn ArosemenaI reserved a truck at a Beltsville, MD location. However, I learned that the truck was at a different location. The Silver Spring, MD location was further which caused me to pay more for milage and the attendant at the BP gas station, where the truck was located was not not very helpful and did not want to end, a seemingly, personal phone call to help facilitate the pick up.
Omar PriceCUSTOMER SERVICE ! CLEAN THE VEHICLE PRIOR TO RENTAL RETURN THE CUSTOMERS CALL PROVIDE RECEIPT OR SERVICES WHEN THE VEHICLE IS RETURNED. NOT CHARGE THE CUSTOMER FOR SERVICES NOT RENDERED. Corporate office should respond to customer's concerns and respond to emails. I'm requesting a call back to discus issues. 973)220-1800
Brian hailstock