Dropped the uhual off and they didn't check it in and for. a week I got calls asking about it
Matthew R
Customer Reviews for Eddies Repair Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great experience. Easy peasy.
PAUL Lthe lady at Eddies Repair was very nice and made the drop-off smooth and easy
robin pThank God for Eddie's! Your mobile app is not good. I repeatedly had issues with it.
John ROne of the ladies at front desk was completely rude with me, I arrived to drop off the truck 5 minutes before they closed and she told me, the office is already close. Customer service people have to be more courteous.
Estuardo LDesign and field a better car trailer. The one you have is dangerous! Thankfully I checked my load numerous times. You need 4 wheel straps with dual tightening straps. The center ones you have easily loosen or shift!
CHRIS UGood
HRUDAY EThe location had nothing to do with the experience. We had to go to this location because our u-haul broke down and it took 5 hours for them to get a tow truck to us. It was hard to get a hold of roadside assistance AND they actually gave the tow truck company incorrect information which added another hour. We had 2 small dogs on the side of I-95. It was a terrible experience.
Devin OFriendly people, quick service, an all around excellent customer service experience!!!
Ryan OKeep up the great customer service!
Todd HVery pleased
LYDIA WQuick & Easy
Miguel LSo we drove the 26 ft truck around for a minute before a rude gentleman came out and yelled to us that we had to go park way in the the back corner (a finger point in a general direction). Excuse us sir, we aren't experts....how were we supposed to know that's where you wanted us to park? And how are we to get way back in that itty bitty corner? Then he just drove away. Luckily, we encountered an older gentleman who helped us out.
Zaccheus WReview for U-Haul corporate: there was a U-Haul 1 minute away frome to drop off at. Instead I had to drive further away to drop off. Customers should not be taking on U-Hauls job to move vehicles to a location that is suitable for U-Haul, in addition to taking down information such a as miles, gas, etc.
david uFast, friendly, helpful, knowledgeable
Lee BGreat customer's experience.
Rotimi AParking was difficult to find when I was there.
Keith PDropped off on a Saturday. Did not have any interaction with anyone.
Marcelo PGreat service and easy quick pickup. Thank you..
Kendell LTruck dirty and needed maintenance
ANGIENOCELE SGreat customer service
John GI was charged for an extra day after i was told the rental was good for 24 hours. I picked the vehicle up at 1015am and returned it at 1010. Im still waiting on my $40 to be returned.
DeShund JMissing equipment
John JEddies Repair Shop is amazing at everything they do!! Highly recommend them for all of the services they offer.
Denise HDo not set me up a location that is closed and 25 miles from my home when multiple other locations are available.
Ike MStaff at Eddie's Garage was excellent and asked all the right questions to ensure I had the right equipment for the move. Top notch!
Tellis FEasy pick and return . Good rates
HARLONDA CCouldn’t find the truck as it was hidden ALL the way in the very back of an automotive shop with TONS of cars!
Vasaga TThe problem I have is that I pit in a reservation for a 26’ truck over a month previously with another location. The day before my reservation that location said a 26’ truck was not available. There was a truck that was supposed to be retuned to Eddie’s Repair shop and they offered me a 15’ truck. I called Eddie’s about the return truck and they did not think it was going to be returned on time which it did not. Eddie’s was great said that they had a 20’ truck which the original location never mentioned. Beware U-Hauls system is terrible and make it very difficult to make a self move.
James KN/a
Rachel LA U-Haul Employee sent me to a location for my one way trip from King George VA to Lynchburg but the truck she sent me to was only for local . This has been confirmed 2 times . This cost me $250. In hotel, food and labor costs . After many phone calls to Seth and Bryce they refused to reimburse me for the above added expenses
Deborah LVehicle was dirty - inside & out. The cab and truck bed were filthy. Sticky liquid all over steering wheel, less than 1/4 tank of gas in truck. Moving pads were dirty.
Michael DReserved a 26' truck several weeks in advance and was given a 15' truck. The representative told me I had previously agreed to this switch but that did NOT happen. I was moving a 5 bedroom house and it would make no sense to rent a 15' truck. Very frustrating experience overall. I had hired movers on both ends of the move for 3 hours each but since the truck was so small they only worked for 2 hours before the truck was full. A waste of money for me. Also, this forced me to make 2 trips instead of one which increased the gas price for me as well as several hours of loading a second truck by myself. This review is not indicative of the pick up location, just my overall experience.
Brian TI was charged extra for gas even after I returned the truck with the same amount of gas.
Stacy WI reserved my U-Haul a month before my move and chose a location close to my house to pick up the truck. The day before the move, I received a call telling me I would need to drive an hour and 15 min to the nearest location to pick up the truck. I didn't quite understand how if I had a reservation at a certain location, why the truck wouldn't be there. They did credit me the milage though. I also had reserved a storage unit at a certain location too. when I got there, I was told they didn't have space and sent me to another location. Again they were accommodating but I had specifically reserved the space at the first location with the reservation.
Nicole OBroken equipment rundown equipment and was overcharged and not refunded.
Christopher LI rented an appliance dolly and it was sitting there waiting for me when I showed up easy pick up...easy drop off... thank you for good service.
Roger TThe pickup experience could be a smoother. Mostly related to the app.
John WLocation of the uhaul trucks in the lot was not very convenient I was concerned with being able to maneuver between all the other trucks and cars. Would be helpful if the rental was moved towards the exit before pickup.
Bridget LMake key pickup in same area as uhaul. Have to drive between the two to confirm the code on side and then go get the key and then go back to the truck to confirm condition and mileage
Thomas CThey where friendly and very helpful. I truly appreciated their assistance, and being so close to my new home. I would definitely recommend them. This was a very Stressful move because of being affected by Covid 19 that caused me to need to relocate their candor and support truly touched my heart. And the way they Teamed with another Uhaul location at Pet Smart was truly a God Sent! I want to Thank both Uhaul locations. That why I have Never Used anyone but Uhaul for my Move! Excellent Service.
SHIRLEYMARIE LWonderful.
Mesfin GThank You for your excellent service!
Bernard RHad to walk too far to get truck in the back of a lot full of salvaged vehicles. The office was not the best nor were they organized. The truck had less gas than what they said. After bringing the truck back two days later they called me and said the truck was still showing out.
Rodney MTammy was excellent great, nice, very honest and professional. I had to change dates around and she worked with me on that. She called back when she said she would. Keep up the good work
carol hThis location was a little challenging when picking up the truck. The truck was parked in the back with a trailer with a flat tire parked fairly close to the truck. I was a little worried about getting a nail in our vehicle because there was a lot of debris in the parking area. We picked up the first truck at Pets Plus which was our preferred location.
Stephanie SInside of truck was clean Good customer service provided
Kelly IThis is one of the most horrible experience I have had. If I had a choice I would not use5 your services. 1st the location I was sent to did not have the option of getting the keys after hours. Last time I checked 12 AM was after hours. I had to wait 55 minutes to speak with a representative only to have to drive 1 hour to pick up my vehicle then wait another hour to get the keys. I had to provide 4 contacts in case I don't return the vehicle. Who would want to steal a uhaul not only do you call these individuals at a late hour but refuse to have an alternate process when no one answer after 12AM. Needless to say no compensation was given for my inconvenience. At this point I don't even know if I received the $50.00 credit I was promised.
Omica LUsually these trucks are checked for cleanliness and with pictures. Not sure how this slipped. Overall, Eddies Repair Shop was very professional and friendly. Truck was in great condition almost new.
Jamil GKeep up your good customer relations
MICHAEL Ocall ahead for confirmation of online booking, and call after you returned to ensure they received the paperwork and truck returned
Steve CGreat experience Thank you!
Rachel SI had some difficulty with the live verification.
Mir M24/7 pickup didn't work, 1800 Uhaul on hold for 4 hours total, never answered, location is dirty, number for a rep should be listed on the location if 1800 uhaul isn't available due to heavy call times, no offer for any reimbursement for hours of lost time
TIMOTHYSCOTT CUhaul changed drop off location after agreement. Not appreciated. Also charge increased from $85 to $113 with no explanation. Overall charge was reasonable.
Tommy E