Service and information was freely avaible and very helpful and timely. Trip was long in a comfortable truck. Thank you.
robert d
Customer Reviews for Executive Tire
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck was much older than the last one we rented the last time. Also the engine ran very rough while driving and especially while idleing. And while driving from one location to the new place it ran weak and almost stumbled when pulling hills. Also wasn't what I'd call clean when I picked it up but it was dark and we were in desperate need so we went with it. Also the truck only had a quarter of a tank of fuel and that's where we filled it back up to the same but this was the only uhaul I'd ever picked up that wasn't on a full tank. JS.
GRANT NWasn’t the original location that was chosen for the pickup
Barbara BGreat
Joshua SGreat Customer Service
Gary WThe guy at the desk was friendly. But when I told him the straps weren’t sufficient he blew it off. Also, I asked him to reserve another trailer for me and he couldn’t get connected to the reservation portal at U-Haul so he told me I’ll have to make the reservation myself. The most unacceptable thing was that I had to put the trailer away myself and unhook it from my truck. No one offered to do it for me or to help.
Lukas PHave someone help hook up the trailer. We did it by ourselves and it wasnt easy.
trinity mTo let us know be for we walk out what we have to pay I have no ideal what I was charged on my card yet
RICKEY PVery good service and equipment Thanks
Gilberto GGo Check the power steering!
Robert CGreat Customer Service
Gary WThe truck ran awful & we was told we would receive our $100 deposit back after returning truck & we did not.
CHARLOTTE JCheck in app was a little slow.
Andrew FThe experience was good the staff was great. The truck was in good shape, we were in and out quickly. Everything was as expected.
MYRON SMr Jim Brown was courteous and thorough. Everything was as advertised and communicated.
Rick OMaintain your trucks!
Wendell STotally helpful & professional
Kenneth NVery friendly and competent 😢🙏
Michaela WI was told I was at the wrong location when I showed the agent on the phone sent me across town to another location that didn't have the truck. They then proceeded to send back to the original location that I reserved at. Then the app sucks to identify your identity. It isn't user friendly at all.
Joseph L***This review is for my U-Haul experience not the individual store. *** Note that after the whole debacle I was given the option of submitting a Customer Action request. After my drop off I got an email stating the only thing they would offer me is $50 for my inconvenience. Below is my reply to them. Wow! That is incredibly insufficient and unacceptable for what your company put me through yesterday!!! I had 9 helpers waiting for almost 4 hours in the morning until I finally got a truck! Your scheduling department changed my reservation to a new location that didn’t offer 24 seven pick up the night before I was to get my truck at 7 AM the following morning. Then for the next 3 1/2 hours you’re scheduling department sent me on a goose chase making four different trips before I ended up with the truck that I had rented. Not only all of that but because of your delay in getting me a truck I was not able to move everything that I needed to move and so now I will have to hire a moving company and will probably need to pay $1000 or more for this move. as I said a $50 compensation is incredibly insufficient.
AVERYLEE DThe location was great and friendly. The truck was clean and easy to find. The worst part of the process wasn’t with the location. It’s with U-Haul itself. The pickup process was difficult as I checked in the night before, and none of that information was saved. It took over 40 minutes to get help from U-Haul, but we finally managed to get our rental.
Melissa VRemove drive 4 kids as a location. I had a reservation there. It was closed and no one answered my calls. Executive tires helped me as a walk in and Sarge was beyond friendly and helpful.
DALE HMr Ralph was a big help and customer service was excellent. No complaints. Give him a raise lol
JURBIEN BTHIS LOCATION IS CLOSED OVER THE WEEKEND AND DOES NOT HAVE ANYONE ON CALL FOR ASSISTANCE WHEN IT BECAME APPARENT THAT THEY DID NOT PROVIDE THE APPLIANCE DOLLY OR REGULAR DOLLY THAT WE ORDERED. ON TOP OF THIS THE UHAUL WEBSITE WAS NOT WORKING AND CUSTOMER SERVICE PHONE LINE WOULD NOT PICK UP FOR OVER 45-60 MINUTES. WHEN THEY DID ANSWER THEY COULD NOT FIND ANYWHERE WE COULD GET DOLLIES AND WE HAD LOST OVER 2 HOURS OF OUR TIME. SO WE HAD A 26’ FOOT TRUCK AND HAD TO MOVE AN ENTIRE HOUSE WITHOUT ANY DOLLIES UP AND DOWN STAIRS AND UP THE UHAUL RAMP AT BOTH OLD AND NEW LOCATIONS. WE NEARLY BROKE OUR NECKS BACKS AND ARMS DOING THIS! WE ALSO ENDED UP RETURNING TRUCK AT 10:30PM SAME DAY BECAUSE WE KNEW WE COULD NOT FINISH AND GET UP IN THE MORNING TIME TO RETURN TRUCK WITH ALL WE STILL HAD TO DO. IN FACT WE DID NOT FINISH GETTING OUR POSSESSIONS INSIDE OR UNDER COVER UNTIL 2AM BECAUSE WE HAD TO MOVE EVERYTHING UP STAIRS INTO NEW LOCATION FROM YARD/GARAGE/PORCH. TRUCK ALSO HAS BROKEN SLIDING DOOR THAT KEPT FALLING DOWN AND HITTING US ON THE HEAD AND WHEN IT CAME TIME TO RETURN TRUCK - OF COURSE THE WEBSITE WAS NOT WORKING AND SHOWED I HAD NO RESERVATION! THEREFORE I DID NOT HAVE RETURN INSTRUCTIONS AND JUST LEFT TRUCK WHERE I PICKED IT UP AND DROPPED KEYS IN DROP BOX ONLY TO BE CHARGED EXTRA FOR NO KNOWING THAT I NEEDED TO REFILL THE TRUCK WITH GAS. WE ONLY DROVE 58.7 MILES AND ARE BEING CHARGED ALMOST $100 FOR MILAGE AND GAS. NEEDLESS TO SAY IM DISPUTING ALL CHARGES THROUGH MY CREDIT CARD AND PLAIN ON SENDING UHAUL THE BILL FOR ALL OUR PAIN AND SUFFERING DUE TO THEIR IRRESPONSIBILITY AND NEGLECT TO PROVIDE US WITH WHAT WE ORDERED! WHAT SHOULD HAVE BEEN A SMOOTH PROCESS HAS NOT INLY CAUSED US PAIN AND SUFFERING IT HAS NOW CAUSED US TO MISS A DAYS WORK. Lesson: DO NOT RENT FROM UHUAL BECAUSE THEIR WEBSITE AND NO CONTACT CUSTOMER SERVICE STINKS! AND ALSO DO NOT RENT FROM UHUAL THROUGH A BUSINESS THAT IS CLOSED DURING THE WEEKEND OF YOUR MOVE!
Theresa GDidn't really know how to go about returning it when I returned it early but now I know how.
Crystal NI was told that if I turned the rig in early that I would not be charged for the whole 4 days. I have since been told thatm was not true and was charged for 4 days even though I used only for 1 day
RICHARD FSell packing materials
John LSarge was personable and professional. Smooth transaction from start to finish.
David RTrucks and trailers en exelent condition
Oscar GWe picked up the truck at 9:05 am on 12/27/19. I gave the key to my grandson who drove 1 1/2 miles to Home Depot. I have a written statement from the Home Depot representative showing he was there until 10:10 am, loading the truck with kitchen cabinets. He then drove 4 1/2 miles to his house at 648 Johnson Rd, unloaded the cabinets and sweeped out the truck, which was needing swept from the last use, stopped for gas on his way back to Executive Tire a distance of 5.7 miles. The truck was returned at 11:10 am.The mileage is from Goole maps as you can see totals less than 13 miles. We were charged for 80 miles. Unfortunately my grandson didn't compare the mileage on the contract to the odometer, nor did he look at the gas gauge as it took 9$ to fill it back up at the station. He trusted the store to have it right, that is our mistake. I have talked with them and all they say is they are not responsible as it is your mileage record. I told them it is apparent that an employee with access to the keys has used that truck. I gave them this timeline showing with all the time spent at Home Depot and unloading at home and stopping for gas. It would be impossible to rack up 80 miles! They couldn't explain it but said to take it up with you. I say it is their responsibly as your truck has the miles on it but we didn't put them all on the truck. I feel they owe us all mileage over 13 back, 25$ for cleaning the truck for them and 50$ for the trouble this has caused me. Not to mention, someone used your truck unauthorized. Thank you for any assistance you can provide.
Brenda FI had a problem returning truck. The mileage on truck do not register. I didn’t like doing rental on line.
Carmelo GThe person who took care of me was amazing and very personable
rena mI will never recommend Uhaul to anyone , there liars and I will tell everyone in how wrong they did us , we was going to start useding Uhaul as our business but after what they did to us for get it it's not worth it .
SAMUEL OI can't fault the location for a bum truck. U-haul needs to service the trucks on a more frequent basis. This 26 foot truck had poor alignment or balance, creating a constant vibration above 45mph with poor seating. The seals around the door leaked and it rained all day. Damaged some mattresses and a cover although a matress cover may have saved those. Nevertheless, I would not think you should have to protect contents from rain in a U-haul. In addition, I paid for 30 blankets but the dealer states the online reservations don't show the details on their end, so I only received 8. They were very apologetic, but noone offered a prorated refund. The bottom line is these are the hidden cost for DIY movers.
Devin HThe truck needs a new exhaust system, the muffler sounds to be missing or busted
Timothy GInitially I was to drop off at Patty’s truck stop in adairesville GA. However once I went 15 miles out of the way to the drop off location. The attendant informed me that he does not take drop offs anymore. This was a huge inconvenience to me because it was 15 miles out of the way and then I had to travel 15 miles back to another drop off location after staying on hold with I haul for 20 minutes to find another drop off location. This issue needs to be resolved so it will not happen again.
Mark SBest business man to deal with, nice knowledgeable and willing to work with you to get things done. This location will be the only ppace I go for my uhaul or tire needs!
James MTop notch. These guys did great at guiding me through my 1st Uhaul rental
martin pGreat job, I was impressed
salomon mMaybe a larger sign to clearly mark location of actual drop off.
Kathleen WNo problems with equipment or move.
Paul LNice helpful staff.
STEVE MCharged almost double quoted rate due to returning equipment approximately 45 minutes late.
Jeffrey HI was told they don't even have to check the air in the tires of a trailer. Seems unusual.
LARRY Akeep doing the same way and customers will return. Good people here..Johnny on the spot to get things done for the customer. Only there a few minutes and I was taken care of without hesitation.
biou h