The representatives who assisted me were very nice and efficient.
Kelly Jones
Customer Reviews for Felipes Auto Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service, availability and price!
Clare KearnsAt least at this location it was quick and painless the best part I liked was was the reminder call
Stephen Mayorgaexcellent service
AMARILIS SANJUANclean your trucks
Daniel MccormickFelipe the person who work thear very helpful and nice person
Ranjit GIllIt took a long time to pick up truck. The website was not giving me option to pick up. I had to call operator 3 times to get a link. The truck I rented had very poor headlights. Very hard to see at night.
Christina Rojaskeep the good work
Carlos HernandezGreat people. They make it fast and easy. No hassles whatsoever
Daren HessAir freshener in cabs
VICTOR GRISSONice experience, can’t think of anything to improve.
FRANK SOLANOThank you so much for the great service!!
Lisa LampkinThe worker was talking to someone for 20 minutes before attending to us and by that time we swapped over to online pick up and did it ourselves. The truck had no gas. As soon as we were on the road it said we were on empty. Overall really frustrating experience.
Joshua BustamanteTrailer was given to me with faulty lighting, i got pulled over bc of no brale lights.
JUSTIN VATRUNAGreat service and very helpful and excellent customer service and friendly to work with, and help with all the question and answers all respectfully, would highly recommend to a family and friend to this location
ricky zhouThe truck was filthy inside and out.
TRACY MORGANTook trailer even though I had no paper work, was very pleasant..
James CheekThe man who helped me was courteous. There were a lot of cars and trucks, very cluttered.
Deborah Leon-BucknerCan't think of anything, great experience.
LEONARD KIZIRIANYes . Manager . Rico . Is a great and profecional person . Everything when so good . Plus help us in spanish and englesh . Very good place si well recommend tris location . Thank manager Rico.
VERONICA RODRIGUEZ-GOMEZMy reservation was changed 3 times and to two different locations. Original return location was an empty parking lot and not an actual office/company. Had to drive further to a different Uhaul location.
VLADIMIR ARAYAProfessional, and very helpful.
TODD DALEAsk the business to clean up, it was dirty and scary for a woman going alone.
JULIE PINYANEmpty, dirty car filled parking lot with no office or personnel there at all! Almost scared to leave the truck there!!! This does NOT reflect well on U-Haul!!!
Debbie KingThe truck was dirty on the inside and the cup holders had something sticky inside all of them
Princess JenkinsClean truck and customer service. You did not even know where the office was.
betty madridNeeds more space for uhaul equipment
Glenn EspinoI already let family and friends know how good it was, quick and painless very friendly service
MICHAEL POPEMr. Felipe is a class act gentleman. Super mechanic business too! We are fortunate to have his business in our community. Accessibility was great and his help on Saturday was wonderful. He made it so easy. We will definitely be back again. Thank you Mr. Felipe!
MARYJO GONZALEZThis is a hard working mechanic shop that does U-Haul as well. Helpful and easy hookup of my rental trailer.
CHRIS GANKASI didn't realize that there was a local UHaul place nearby. I had already called one of the larger stores, but was treated with no respect. This place was awesome...from the moment I arrived, was greeted and treated very well. The owner, Felipe explained everything and his assistant connected the trailer all up to my vehicle. I will definitely be coming back here to use other services. This location will certainly be recommended to my family and friends. Friendly and courteous goes a long way in my book. Thanks, Roberto Villanueva.
ROBERTO VILLANUEVAFastest I’ve ever been processed for a rental.
DENNIS STEPHENSYour van barely fit queen size bed. Have to try hard to get it in and out.
MANUEL NGSEEThe guy was nice enough . Had no problems at all . But there were dirt and rocks in the back when I got it
BOBBIE STUBBLEFIELDGreat customer service
MICHAEL MOLINAThe truck smelled like smoke really bad and had service lights on.
Krystal LeviThey hooked up the car Dolly quickly so I was initially happy but as soon as I put the car on it, one of the tires was completely flat. That caused me to look more closely at the tire. It was bald. And drop off (different location), was a nightmare. Spend a solid four hours being transferred to different phone numbers, waiting on hold, and begging not to be transferred to a different line. Do yourself a favor. Go anywhere else. This company really sucks. They’re doing great right now but I’m comforted by the fact that when things settle down and people aren’t fleeing the state, they will need their reputation to keep them going. And they will fail because of that fact. I can not wait to see this company (Uhaul, not necessarily Felipes, though I’m sure that’s coming too) go under.
Kenneth Stocks