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Eric R
Customer Reviews for Fillmore Building Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location is awesome
greg VGreat service! Very helpful and made the move much easier.
Barry FVery helpful rep at location
Lori KEverything went so well. Appreciated Manager. He was very thorough in explaining everything. Took truck back a day early parked out front took pics placed keys in box. Thank you for making it a happy move
NORMA AThere was difficulties between the packers and the unpackers and the local U-haul offices. They had delays in getting the boxes even though the U-haul office was aware they are coming. It is also important to let customers know, that containers of any type that they pack may be flipped upside down during loading and unloading Unless containers are packed very tightly your contents can shift resulting in broken items.
Peregrine WService was excellent, made my moving experience much better.
MICHLELLE ONeed more inclosed trailers.
James LExcellent friendly customer service. It was just a little far from requested Oxnard, Ca pickup location
Priscilla OEverything was great
Victor GHave the trailer ready with air in all four tires don’t tell the customer we can change the flat tire in 15 minutes then take 2 hours to do it, they made me late for my mother’s funeral.then they installed a bias’s ply tire and the rest were radials, the trailer shook the whole way back to Reno. Safety chains were dragged by someone to the point they needed to be replaced also. Last the ball connection wasn’t tight 100 feet from pick up location.
Bill HGreat place to rent from and the owner was friendly and helpfull.
Gerardo GOwner of this establishment was very helpful thru the whole process .
Mark AI personally try to always go to this location due to the owners and the way I’m treated
CHERYL CThis location was not convenient for us. We had do drive over 20 miles to get the truck we needed. It could of been cleaner inside the can.
PAUL WMr. Foy is a very kind and considerate owner representing U Haul with the best of his ability
Cheryl CI love Uhaul as I have other choices the app experience is good thats how I book, pickup and return my rentals. I prefer to avoid people at this location especially Harold most say hes helpful and im sure it isnt his fault but his uhaul system on his end kept locking/freezing. I offered to call uhaul myself because he is a bit old school and doesnt like to deal with things it seems he has better things to do as this location has 3-5 different businesses. The app experience is great but the dealer uhaul system not so much. When I always checkin for my rental I always have to go through the checkin process again i.e. give my license again etc like why checkin through the app.
ERIK Grental was easy to complete counter person friendly and helpful no problem returning will do it again
MIKE BThe problem not the pick location it’s U-Haul itself, scheduled/reserved a trailer 3 months in advance and still had to drive 100 miles round trip to pick up trailer. Hope I never have to use them again. Customer service sucked big time!!!
Christopher TTruck was dirty and air conditioning didn’t work
RAVI BI was overcharged on my final bill this is the 3rd or 4th time this has happened.
Michael PVery helpful!!
RALPH GThe owner was friendly and got me through the paperwork in a speedy fashion!
Joy MHarold is a great guy. Gets you on the road..
Bob s$29.95? You have to be kidding me. After all the hidden charges and taxes I’ll never use u-haul again. There are other choices. Rip off!
Dana DButch is a long time family friend and always takes good care of us. We love our local UHual!
Brandy CPlease be more transparent on fees/deposit.
dee aLet them know about all fees and let them know that they will be paying a 100 dollar deposit that they won't be getting back for a few days
Anibal AHave all equipment ready. Wear your damn mask as required and as uhaul claims you’re doing. Have employee there and open on time. Notify uhaul and customer prior to arrival if not all equipment is available.
Michael HThe associates can begin to wear more masks considering we are in the midst of a global pandemic. Also my equipment was dusty and not well kept considering it was in the back of the lot and difficult to move out.
Selenia IHarold, the owner was most helpful and made the pick-up easy!
Peter GVery friendly and efficient customer service equipment clean as described on the reservation will definitely recommend this place
Cesar GGreat service and friendly guy!
John FExactly as described, very professional!
JOHN FClean the trucks and be at the counter rather than me looking for you
Michael DMake sure that there is the correct equipment that you need to have a safe and legal equipment.
Scot oGreat service
Jose Rone tire was worn into the wear bars, and during my trip I had another tire separate from the inner lining causing me to have to pull over and wait an hour to have it changed,
Kevin FNothing, all is well and kept clean and maintained.
Frank HNothing! Customer service was friendly and fast. We were on our way quickly.
Carlton SNot enough lighting at location and dirty
Maria CThe whole experience is one that I do not want to repeat. You had me pick up the trailer in a location that was closed for the weekend, then had me drive 45 minutes away for the trailer. I waited in line for two hours....plus other items that I will not post. Then when I was to drop off in the location provided me at time of my reservations, U-haul told me I had to go to different location due to not having the capability to support trailers. Would have thought that would have been known when I made the reservation. I drove another 30 miles further to drop off the trailer. At least the owner at Filmore was very helpful.
Rhonda MLocation was difficult to locate and access with 15-foot ttruck.
Johnathan SHarold was great. Made it easy in and easy out. Thank you. Patrick D Fillmore
Patrick DHow are your prices
Tom EOn site personnel was excellent. Helpful and knowledgeable. Online experience was sub-par. Link would not take photo of dr lic to verify ID as requested. Made reservation at one location, then 3 days later, was redirected to alternate location 45 miles out of my way. Issue was resolved by real person on the phone. UHaul people and rental equipment have always been great. Web experience needs to match that standard.
Victor JMore variety of trucks in the Fillmore and Santa Paula California areas
Carlos MHave what we order and paid for. In my case was a dolly. Did not have one at the time of pick up
Michael ZGreat
Alan FTruck size was not available, but the nice girl gave me a call within 30 minutes that it was returned and available. Truck was clean and full of gas.. Calculate the miles so you don't overspend
windy lYou need to improve the computer self drop off.
Sheri HThe gentleman that runs the shop was great and gave me a heads up about a local parade and fair going on that day. Let me know to get there earlier than my reservation if at all possible and that it would make getting in and out of the location much easier.
Christopher DThe vehicle was not cleaned when we got in it yet we had to clean it when we turned it in, not happy about that.
Leticia DI had to pick up the truck in one town and the trailer in a different town Not very good customer service Uhaul should have the equipment all together in one place
Richard Mdependable- Harold does what he says.
rosita yHelpful
Bob WHarold is straightforward on dealing customers and a very honest person. I left keys to him without worries he would tamper anything like any others doing bad business practices. The uhaul trucks fuel load scale seems imperfect -at times lower than the computer generated numeric level etc but its not under his control. He is smart to believe computers can be wrong.
Rosita YThe service representative Harold was a pleasure to work with. Professional and helpful. Thank you.
Jody DFirst, the telephone operator was talking over me without letting me finish my statements or questions. She seemed poised to argue and treated me as if I was an irate/argumentative client. I wanted clarity. Secondarily, the engine light on the rental truck was on a few minutes into my 7 hour trip. The truck produced plumes of smoke and shook often during the drive. I was towing my car and hoping the vehicle wouldnt break down.
LATENDRE MGreat customer service...
josephine rI had made my reservation the day of pick up and the person I spoke with had me us the App for my pick up. When I got to the pick up location I was not able to access the truck with the App. I called U-Haul and the woman told me there was nothing she could do to help because the App could not be used for 24 hours!!!! I made the reservation on the day of pick up!!!! Luckily there was a wonderful man at the location who opened his doors for me even though it was after hours for him. He could not access the truck through the App either so he called for assistance and was told he had to cancel my order and make a new one. IF he had not been at the pick up location I would have been stranded!!!!!!!!!!! I had such a terrible experience!!!!!!!!!!!!!!!!!!!!!!!! The man in th shop Saved me!!!!!!!!!!!!!!!!
nicole mvery helpful and friendly rental location. Put a ramp on these smaller trucks
bob h