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Guy A
Customer Reviews for Foshee Boat Doc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
None.
Jeff HParking lot is very tight. Had to back and unhook with no assistance
Harry WIt would improve your service if you actually had the truck where I had originally reserved it to be. I am so unhappy that you decided that I could just pick up my truck 30+ miles in the wrong direction. So I had to spend 2 plus hours getting the truck and then driving the wrong direction twice. Huge inconvenience. Not to mention I paid extra to have supplies that I never received.
Roland VYour U-Haul system is flawed. I reserved a 15’ truck and then show up and there is no 15’ available. Then I was told I would have to call 1-800 number about truck share program. Now this is after I had a confirmed reservation 2 days prior. Why does your system allow you to reserve a truck and you show up and it’s gone??? Not a fan and will not recommend to anyone
Warren VRude
Pamela HAdvise customer if they use cash , they won’t get it back until mailed. Also it would be nice to be able to drop off at location schedules. Representative called in mid trip to change drop point and stated they would knock off 25$ for extra travel, when got there they knew nothing of it. Equipment was nice and useful customer service at drop off location sucked.
Ricky PWhat a great experience. Everyone was awesome. It was like I was in Hawaii with soft 80s music in the background. I was in and out of there with the quickness. What a great experience. 10 out of 10, I’d do it again. I’m still humming that Hawaiian song.
KENNETH LThe man named Brett called us and gave us address for drop off and where to put truck and keys and contract. He mentioned they were not open on weekends. We did exactly as told. Put a total of $125 in gas so tank would have more than 1/4 tank. Then U-Haul starts calling and asking us where truck is because Foshee Boat Doc is hardly ever manned. Why does U-Haul have unmanned drop off point?
Nikki DEverything went well. Easy to reserve and return truck. Convenient location for me.
Brian HIt was a mobile drop off after hours.
Les HExtremely difficult to park the truck at this location right off hwy 280. No parking really available for large trucks.
Scott RGreat experience
Kaleb KEverything went as expected
ronald mOwner was very friendly and professional.
ronald mVery friendly staff that are willing to go out of their way to make sure you have what you need.
Cortney DBrett was great to work with.
BRYAN KTrey braved a pouring rain to help me unhook the trailer. Went the extra mile…
Jim BCharged me for an extra day when we brought the trailer in a whole 24hrs early...no one was there at 11:53 on November 29th. Called number on door and was told where to park it, left contract in door slot. They didnt check it in until November 30 at 10:54.... still trying to get them to refund my money.
LEE MCluttered business, sign not visible. We saw tow options in a field and parked there. Directions were to not block the road, only option was behind a dumpster. Returned keys then got the request for pics on the app. Argh.
Jacquelynne wIt's not the location is bad, it's just I made a reservation 2 months prior to rent a truck in Auburn, Al then 2 days prior to my pick up day I'm informed to pick it up somewhere else. The man there was nice, he hooked up my auto transport which I appreciated but had some trouble with the computer and had to make a few phone calls to get things straight. I think he was pretty new at this.
Lawrence HThe Manager was very helpful, please recognize him!
BRUCE PI plan on using them again.
DONNA CNot used to seeing the U-Haul in a boating business, but the person I worked with was super-nice and friendly. I would go back to this area again if I happen to be around.
CHARLES ERain damage inside the trailer
MATTHEW BThe location looks a bit unkempt; I would not want to rent a UHaul from this place.
Mark AOwner of the facility was cordial and efficient. The location did not have sufficient parking for customers and was 30+ miles away from the original pickup location in Auburn that was agreed to on the Reservation Confirmation. I was not aware of the pickup location change until <24 hours before the scheduled pickup time.
EDWIN CThe location was closed at the time due to Covid so not able to drop off in person
Lyles FWhen I arrived at the first location I originally made my reservation for there was no U-Haul truck and the place was closed. I had to rent a U-Haul that was an hour away from my destination and triple the price. Worst U-Haul experience ever from start to vehicle return. I would not recommend doing the U-Haul online pickup/drop off. I would not recommend making a reservation with U-Haul because it is unreliable what places actually have the U-Haul that you need.
Anthony WGreat support
Steven SGreat service but I haven’t received my deposit yet
TAMMY BThis is a boat business, with UHaul as a secondary. The young man who helped me was interested in getting me out ASAP so he could do whatever else he was doing. The truck was clean, but I could not adjust the sideview mirrors on the driver's side.
William AWhat a great bunch of guys. It's as if they truly just enjoy helping people. How refreshing. I think I'm going to put them on my Christmas cookie list, they deserve more than just a card.
KENNETH LFix the mud holes getting to and from the rentals
Betty AAttendant was very helpful
Carl MSuper friendly with lots of inventory to choose from.
Shelby TGreat job! Very Helpful and quick.
Michael MGreat customer service...
James HReservations made on line and the experience was AWFUL. After over 1 hr telephone wait time they cancelled my order. The business had an after hour phone number on the door and I used it to get a truck. Truly a harrowing experience; not what you need when moving.
SHIRLRY Rnot a thing ......attendant very helpful and easy to work with. Made pick up and return very easy
Jay MMarty was extremely helpful and went above and beyond to make sure everything was ready. He answered all of our questions. We would rent again from Foshee Boat Doc. Thank you
William NFriendlier service
larry hLet them know,the trailers are not on site! Was worried when we first pulled up, and there were no trailers on site!
Juan HWHOEVER IS IN CHARGE OF THE DROPOFF LOCATION NEED TO CHECK / INSPECT THE AREA AT LEAST TWICE A DAY FOR ANY EQUIPMENT THAT HAS BEEN DROPPED OFF, AND GIVE THE CUSTOMER A COURTESY CALL ON THE DROP OFF..
Terry CRental pick up location was changed with out notification. Turns out the pick up location was in t h e city next to where my original pick up was ; the original reservation was in the same town where my house is.
constance sNothing. The 24/7 process was easy and seamless.
Jason TNo issues with them - except for being charged an extra day even though only a few minutes late.
Eoin AVery helpful & nice!!
jesse pFriendly and helpful
Craig RIt was an after hours drop off of a trailer.
Jeff SOnline check in for the appliance dolly did not work. It tried to treat it like a vehicle and then gave an error.
Forrest JGreat service location
William L