Requesting refund
Benjamin F
Customer Reviews for Fred Foote Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Footes Tire in Waverly is a great small, locally owned business. Everyone there is super friendly and helpful. Also can’t beat the fuel prices
David SFoote's is always very helpful and has great availability! Thank you for making our move so easy.
Sarah GDitto from above!!
Jody RI had no trouble with the truck itself. My only issue was with the app. It would not let me register or return the truck with the app as the app kept sending me back to the beginning and restart the process
Gabrielle CNo problems at all. Easy peasy.
Joe CIt went well. I had moved the rental out and out, and out again. I called ahead and the Rep said, yes, I have two trailers here. They did. I hooked up and was on my way. I'm glad I took bungee cords to hold the chains up and glad to travel in the day time.
Dan BI appreciate your help and professionalism at this location all went well with my move and definitely will recommend this location to my friends and family. Mr Havel Sr.
Jonathan BFriendly and helpful..great price
Vickie MGPA
Patricia HCommunicate with each other better. I spoke to customer service multiple times through chat and the helpline and I was pretty much harassed by the owner of footes stating you guys never contacted him and by the helpline being rude as fuck instead of helpful. I had tried to rent the Uhaul for two days prior and Uhaul would not let me pick it up because I didn’t have my picture ID. When it was UHAUL who had had my ID for over a week and failed to return it or even called to let me know they had it: my experience was ridiculous to be honest
Jessica FNothing. Excellent service. Pleasant customer / dealer interaction. I will always deal with Footes. I am a Senior Citizen and have always been treated with respect.
Martha CI didn't meet with this person on our drop-off, but the man was very good and everything went smoothly even though moving isn't fun. Oh wait, I've already mentioned this. lol
David MExcellent accomodations from Uhaul dealer. Made my move remarkably easy. So glad for that. Courteous service. Will rent again from this dealer for other projects.
Martha CAwesome place to rent a uhaul
sandra fCouldn't make it any easier to rent a truck. Friendly fast service. In and out in five minutes. Return was drop off the keys and the receipt showed up in my email. Perfect experience.
Coy WYou did a great good job. Thank you
Michael Hthe only negative from start to finish was that the truck did not have cruise control. it made for a much more difficult drive. sore leg having to keep the foot on accelerator.
Ethan SCouldn't have been easier. In and out in 10 minutes.
Coy WI left a bag with $50.00 worth of goods in the truck. Mike at U-Haul called to tell me he found the bag and is holding it for me. I could not get there for a few days and when I went on Friday the bag was gone and nowhere to be found. He assumed somebody threw it away. So, I am now out of $50.00 of my property. Someone most likely stole it. Why would someone throw away $50 worth if cigarettes? Not a happy experience and I will never use them again. Damn theives.
Thomas BGreat customer service
Timothy HBest rental EVER!!!!
Rosemary SSmooth transaction
CRISTIANO RI didn't get the accessory items I ordered, and I wasn't told they were unavailable. If I had been told ahead of time, I would have sorted something else out, but it left me in a pinch not having the dollies and furniture pads that I expected to have on the day of the move.
Ritwik RIt’s what I expected. Drop-off went ok. It was a dark parking lot behind a garage, and I still felt safer than the pick-up place.
SETH VUnable to complete online return at location Spent several hrs online and via phone to verify return
Cathleen KIf U haul can provide items like mattresses cover and other stuffs that are needed at last step it would be of great help to the moving people
RATNA JInside the back of truck was not sweep out and the windshield was dirty inside and out
Ty RSmall location but always helpful and friendly.
Anthony BI was charged an extra $70.00 and I was not told..when I picked up the trailer. I saw the charge on my credit card after and when I asked at the drop off place they stated it was for insurance. This is underhanded and deceitful.
robert jI have rented from this U-Haul company location on many occasions and the equipment is always clean, I have never found trash left in the cab of a truck and any damage to a vehicle has been pointed out to me before I got the vehicle. Which I find to be outstanding customer service because if I'm traveling with a U-Haul truck and I noticed damage on it after I picked it up I would be wondering how it happened or what I did if it wasn't notated to me ahead of time.
DANAE PThis is our local U Haul rental location and has been for +20 years, pretty much what I expected
Dave CMy receipt did not include the extra gas I left in the truck which I was told I would be credited for. Otherwise with the price of gas I would have siphoned the extra out. With gas prices the way they are, its about $50 in gas !
Anthony BNothing...experience with Waverly uhaul was excellent
james kTruck was filthy, inside and out. We also requested a pick up in a location closer to where we were headed, and 2 days before, were told we had to travel an extra 18 miles one way from our intended destination, adding additional mileage to our rental. Also, the gas tank was on empty. We had the same issue with another uhaul that we rented in NY state. Having to travel additional miles to get our truck outside of the location we requested pick up from. Next time, we will refuse to travel any extra miles. The renting location should be sure there is a truck available if that is the location that is selected. Extra mileage will be charged to you if you go over regardless of this issue! Perhaps the renting location should take pictures of the vehicle when it's picked up instead of the customer having to take pictures of the condition. Whatever happened to customer service, seems Uhaul doesn't need to offer it. We will rent a professional moving company for our next move.
MELVIN WVery good service. Thank you!
CRISTIANOPAUL RThe customer service there was absolutely rude. They only have one person there that apparently can do the rental pick up and they had left for the day even though I had reserved the time to pick up a few days ahead and then I had to wait for her to show up. She acted like it was my fault that she had to come back and was rude. They van was okay, the back of it just really hadn’t been cleaned in a while, there were cobwebs when I swept it out. Overall, we won’t be renting a UHaul from this location ever again. We’ve gone here twice and have had an awful experience with the people both times.
TERRY MI didn't notice this when I picked up the empty truck, but as soon as I loaded it, I realized one of the rear inside tires was flat. When I took it to a truck service center (which delayed my trip by several hours), the cause of the flat tire was determined: it was completely worn out and cracked through on the shoulder. I definitely recommend that customers check tires at the time of pickup and not trust U-Haul to do it. In addition to the tire problem, the truck's AC quit working with about 500 miles of travel left to go on a 95 degree day, and that made for a very hot, uncomfortable experience.
Tyler EFriendly, helpful service! Easy to get to location
RICHARDTODD KThere’s nothing that needed improvement. I received good customer service and was treated fairly.
GEORGE GGood location
Robert MNot a thing, I was able to accomplish what I set out 2 do. The young man that was in charge of uhauls @ Footes in Waverly . Was very professional and courteous.
BRUCE FVery dirty truck. Damage that was not in picks, and they had none of the additional supplies we reserved!!!!
Robert SI had to go back the next day to this rental location. I was charged the $36.28 for the truck , but i was also charged an extra $100.00 . Two different transactions show on my account , so They took 136.28 outs of my account , instead of doing 100 deposit minus 36.28 and refunding the 63.72 difference 100.00 - 36.28 --------------- 63.72 correct amount that should have been refunded . I had to call u haul corporate to get the $100.00 back because they charged me twice 1st 36.28 2nd $100.00 after calling corporate they refunded the $100.00 2-3 business days , we will see if it shows up or another call to corporate will ensue. U Haul store location 51259 Waverly, NY the employees are rude and unhelpful with a dispute , I will NEVER rent or refer anyone to this location ever again. Sadly I've rented from U Haul many times over the years and never had any issue until now. So if I need a rental again in my area its BUDGET or PENSKE both are close to where I live , only rented from U Haul because I have for years , WAS A LOYAL CUSTOMER...... :( god bless & goodbye ...............
Laura FAwesome experience. Moving is stressful enough, it was nice to have something go easily and smoothly.
Brian APricing is excellent, service excellent, overall rental experience excellent, THANK YOU
Michael J