U-Haul was out of gas. We were given a 20 dollar “credit” to get the U-Haul to 1/4 of a tank. The truck tank size is 60 gallons. 1/4 tank at 60 gallons is 15 gallons which is what the truck is supposed to have when picked up. In Knoxville the price of gas is 3.80 a gallon, please explain to me how adding 15 gallons of gas is worth to 20 dollars?? Makes no sense.
Brittni W
Customer Reviews for Fred's Alignment & Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck was musty and it broke down an hour into my drive.
Jazmen WThey took care of us IMMEDIATELY and were very friendly and helpful
Christopher TThe roof inside the cargo area had a couple of slow leaks. The cargo light also would not come on.
Dorian SThe windshield had a large crack that was in my line of vision.
MICHAEL MFamily friendly and well mannered personnel.
Dillon TThe staff at Fred’s are great ambassadors for your brand. Excellent customer service
Michael BWe needed to figure out where to leave the vehicle. There was no clear instructions where to park
Chathurika KVery nice people in this location was in and out in fast time
Harry PGreat, experienced, and helpful staff!
Jared HDirty location. Trash behind the trailers piled up in the yard. The tenant didn't check if the brake lights work he attached the chains improperly and didn't tighten the ball. If I hadn't been a more experienced renter I would have driven away with an insecure unit.
Gil KThis was an auto repair shop, not what I would call a typical U-haul location but it was very convenient to my destination. The staff were reasonably friendly.
Leo TWe dropped off after hours. They were prompt in getting us an email that our equipment had been returned.
Susan CI was overcharged and wasn't given time to bring the issue to his attention.
Krista GWas not clear which area to drop off in but staff saw me and helped v
James FEasy to reserve, quick to pick-up
Josh SCourteous and helpful staff
Tim MThe business looked closed when we arrived, all doors and bays were shut with no windows. The clerk gave the impression we were an inconvenience. She took our key and sent us on our way. No paperwork, walk around or anything. They did check it in within 20 minutes of drop off and no money was owed per the email. It just seemed a very impersonal process, thankfully we had no issues.
Fred JWe arrived late in the evening so, the drop-off location was closed (no problem). Their location/storage is gated so, it did give us pause to leave the trailer in the parking lot without a way to secure it (again, not an issue with the drop-off location).
Bryan MThe location is a bit sketchy and the can of the truck reeked of cigarettes.
Kara MNOT ONE THING BOB WAS GREAT TO DEAL WITH. THANK YOU
bob mThe truck was dirty inside and out. Additionally, the A/C did not work properly as it constantly turned on and off. This, along with a filthy interior and windshield, made the experience inferior. I feel this experience can be resolved by refunding the additional charge for extra mileage as the initial cost for the rental was significantly expensive.
Douglas JWhen picking up the trailer from Fred’s alignment, there was a homeless person living in the trailer. I was also informed the trailer was broken by the homeless community. When I informed the company, they sent out two men to ‘check’ on the trailer which meant they went out and threw this man’s things on the ground. After returning the trailer, the company neglected to inform uhaul that I had returned the trailer. This was not brought to my attention until last week. Over 14 months later when I attempted to rent another trailer from an actual uhaul store and was told there was an e-file against me. I was never sent a ‘demand letter’ so was never aware of this mistake. This is a failure of the uhaul manager to not follow up on this supposed loss of property. I am very disappointed in the service I received by this and the amount of time it took to rectify this. The customer service manager, Ricardo Jimenez, was very helpful and open about what was going on. As a customer it is quite frustrating to keep hearing “Hector put this in” regarding the e-file. I heard this at the uhaul store (under whispers between sales associates) as well as by the e-file agent, the call center, and the customer service agent. It is my understanding that Hector was on vacation but at any other reputable business, there would be an alternate designated that could help. Franklin Curtis
Franklin CI didn’t know where exactly to park the truck after business hours. Lot was small. Thankfully an employee (Tony) was there and helped me.
Catherine CSuper quick and easy pick-up for a UTK move.
William GThere was barely any gas in the truck when we got it - less than they said there would be. We put $40 in gas, drove 6-8 miles and brought it back. Then when we returned it with more gas than when we left and we were still charged an additional $37 after the fact. Just kind of annoying, but not surprised by this.
Madison RThis location has now wrongfully charged me on two separate occasions for more than $800 each time. I would not recommend this location to anyone and I’m not sure why I even received this survey as this was not my rental.
Andrew TI will never use this location again. They didn’t let me know they were closed on Saturday until two days before my reservation. I had to use the mobile pickup to get my truck and it didn’t work when I got there. I had to wait over 30 mins with customer support to get my truck. Seriously ridiculous.
Blake OHaving the drop box for the key was very helpful.
Ray JChanging my pick up location at the last minute and not having rental blankets really messed up my moving experience. Unhappy with U-Haul.
Jeff TI'm not a mechanic but it seemed there was a front end issue with the truck. Steering was a challenge. Too much sway. The truck however was clean.
Sharon JStaff was great. Truck was clean and ready early.
Wayne PGreat Customer Service, everyone was very friendly, I would definitely go back to them!!
Stephen SDid an easy after- hours drop off. We weren’t really sure where to park since the lot was pretty small for the truck we were driving.
Joshua CEverything was great very kind people
ERNEST IBlankets that were reserved were unavailable and my furniture was damaged as a result. The location is full of cigarette smoke. The man that checked me out was passive aggressive.
Ann RGreat experience!
Christa FVery clean very prompt full of gas very very easy thanks
Jerry BThe Rental drop off location needs to be made aware of the drop off. Apparently, they were mot expecting my dropping off of the rental truck. They did not provide a receipt indicating my drop off so that made me worried.
Eva GOnline return is tedious and burdensome yet $20 charge if you have to use business assistance.
Dana LAll texts and emails with specific information and policies were sent within 24 hours of my pick up time. The tone right before a move is EXTREMELY stressful, and I didn’t have time to read all the info then. I VERY MUCH wish I had gotten that information sent to me when I made the reservation and/or 3-4 days before my move day. In the rush of the move, I didn’t have time to read the text which explained the check in procedure. I had to return to the store a few hours after dropping it off to complete the check in steps to avoid the $20 fee. If I had gotten that info ahead of time, I would have known to do it when returning.
Kelly BThe location was fine, though when I called ahead that morning to confirm pickup, they claimed they didn't have my reservation (no one from UHaul called the day before as I was told to expect) The truck Uhaul sent for this 450+ drive was not road ready. The lock on the passenger door was punched out, the service light was on for stablity and traction, there was no cruise control, the outlet to charge phone (map access) didn't supply energy, the suspension was awful with much bouncing (risking damage to cargo), and the vehicle shook at over 65 miles an hour.
Laura BThis was not the location that I was set up to use The day before I got a message to pick the truck up at this location Also I had to take a different size truck than the one I ordered
Susan HChosen location provided a 26 ft truck instead of a 20ft, notification given hrs before pick up time. Person who did my paperwork was rude, obnoxious and snatched the contract off of my hands when when I expressed my discontent and told me that I can take it or leave it. Nasty place as well.
Carolina IStaff were friendly and helpful.
BRENDA CVery friendly. Strong cigar/cigarette smell in office.
Kimberly DNo suggestions! Incredibly grateful for their service. A truck was scheduled to leave for Chattanooga the next day. It was the only 10’ left in Knoxville. They allowed me to use it and got me in & out of their place of business in less than an hour.
Cele W