Customer Reviews for Gap Self Storage LLC
(U-Haul Neighborhood Dealer)

Rating:

5.0

Very clean and neat, plenty of parking available. Was greeted at the door. I would definitely recommend this location.

Rating:

5.0

This is my new favorite drop off spot. Very clean location, plenty of room to park the truck and sevice was excellent

Rating:

5.0

Always friendly 💜

Rating:

4.0

I paid with my bank card but i was charged $100 hold because the site claimed it was a prepaid ! Which it was not ! I now have to wait for days to get my hold back on my card. That is ridiculous

Rating:

5.0

We really struggled with drop off. The online drop off process at Uhaul.com was challenging. Camera permission wasn’t being allowed.

Rating:

5.0

Good experience. Very professional and friendly. Highly recommend!

Rating:

5.0

U-haul website wasn't very convenient.

Rating:

4.0

Mileage is waaaay too expensive. Ad says 19.95 a d I get that u have to add insurance buti used the truck for less than 7 hours and drove 58 miles and was charges over 100$.

Rating:

5.0

Employee at the front desk was very helpful and polite. Kept front area very clean. Give that woman a raise!

Rating:

4.0

Make sure the operator of the self storage/truck rental is on the property when a pickup is imminent. We had to wait quite a while for her to get there.

Rating:

5.0

Very helpful staff

Rating:

3.0

This experience was not great. We rented a uhaul on 08/03 for 8/14 and it was cancelled on 8/13 with no notification, I only found out from looking at my reservation online when wondering why no one called the night before as mentioned that they would. Then they told me no rental of my size were available so they found a 15” 36 miles away. Then called me a few hours after that was reserved to tell me the rental just up and vanished from their parking lot so then I had to drive and hour and a half just to pick up my next reservation they made for me. We were just jerked around so much and it was really stressful when in the process of moving.

Rating:

5.0

The manager cleaned out truck before we left, very helpful!

Rating:

5.0

Jen was great!

Rating:

5.0

Continue your fine service is my best suggestion!

Rating:

2.0

The customer service was great but I booked a larger truck at a different location (17ft Morgantown) it went through then the called n said we don’t have the truck here sorry

Rating:

3.0

The afterhours access was very bad. I couldn't get it to work for me since it wanted so much information. I was picking up the the company and it wanted so much info. PLEASE inform in an email what information will be needed when picking up the truck. The system for an employee to pick up a truck for a company could be a lot smoother.

Rating:

5.0

We figured it out, but others may need a demo with the appliance dolly. Otherwise, all good!

Rating:

5.0

This isn't about this location, more about customer service on the phone when I was setting the reservation. Why didn't anyone tell me it would have been cheaper to go round trip and pay the mileage than go one way?! It ended up costing way more than what it should have cost. I know you are in the business to make money but I think it is messed up. Moving to a new place already costs enough.

Rating:

5.0

Doing a great job, but just forgot to provide the hand truck we ordered. Turns out we didn't need it after all, so thanks for saving us the expense. Fee for hand truck was refunded prior to returning vehicle even though we didn't call to inform them. Everything smooth from pickup to drop off. Quick and easy, no hassles.

Rating:

5.0

The lady that helped me on the phone was extremely nice. We had a problem that we were going to be late for dropping off the truck. The truck was due to be rented back out at that time. She called me back and was able to switch trucks around so we could continue using the truck for the afternoon. She went above & beyond for us. I would definately recommend using this location for your U-Haul needs.

Rating:

5.0

Good customer service, and a good, clean truck!

Rating:

5.0

Very happy with our rental. Our truck was very clean and well taken care of. Thank you for making the rental process so quick and easy! We will definitely come back to this location.

Rating:

5.0

Nothing.

Rating:

1.0

Answer the phone, was trying to return my rental and waited 45 minutes calling multiple times and no one ever answered or came to the door. Not a good experience.

Rating:

5.0

Although I was not surprised by any of the charges on the final invoice, it would have been helpful to have a full list of charges when I picked the vehicle up. I was very pleased with the efficiency of the operation at Gap self storage as it made the experience very pleasant.

Rating:

5.0

Everything was done professionally and with the customer in mind. Keep it up!

Rating:

4.0

Mary was a delight and is the reason we will be using this location again

Rating:

5.0

I think it would be fare to reimburse the customer for returning a vehicle with more fuel in it then when they received it. You want to charge $4.50 a gallon if it’s less, so you should take money off their bill if it’s over. Other than that, a great and easy experience

Rating:

2.0

Without going into details I had better one on one communications with friendlier expectations with similar transactions else where. The woman who was in training was very sincere and nice. I need to make another trip back to Pa for another big move from storage but I am hesitance to do business there again. The Alcoa location was very friendly. Sorry for my star two rating but even my son-in-law commented about how things went as soon as we walked out the door. Truck was like new and ran great!

Rating:

5.0

Great staff

Rating:

5.0

Only issue is got billed $21 for gas when we replaced the gas where it was supposed to be

Rating:

5.0

We HAVE AN ISSUE WITH OUR BILL

Rating:

5.0

Great service!!A+++++

Rating:

5.0

Total process was seamless

Rating:

5.0

A few hours after I picked up my truck it started raining and I found out the wiper blades were shot. The right one had two pieces of the rubber about 5-6 inches long hanging of of them .

Rating:

1.0

The explanation of the manual process of check in and out needs to be explained more thoroughly, especially if there is no one to assist in the process. The truck was filthy inside when I picked it up. Just dirt and grime and sticky stiff all over the floor and in cup holders.

Rating:

5.0

The truck was dirty on the floor mats like dirt was tracked in and the stearing wheel was tacky or dirty other wise the truck performed well we never had an issue before and always use uhaul .

Rating:

4.0

Have an hourly rate for local hauling. I was charged for a full day although I only used the truck for a couple of hours. Took almost as long to fill out the forms to rent and return the truck as I actually used it.

Rating:

2.0

The truck had major issues while driving and thought the truck was going to break down. The app was horrible to obtain my picture was on phone with uhaul for over an hour and was transferred 6 times. A

Rating:

5.0

Not a thing! The phone support was great when I couldn't get anywhere online, and the attendant at the pickup/drop-off location was terrific and very friendly. I appreciate the good service!

Rating:

5.0

I believe that people that don't have credit card Should be able to pay cash on hand and rent the truck,,,this option was not given to me And if i had a choice i would like it better Because i had cash on me and could not do it

Rating:

5.0

faster check out. seems between uhauls new way with technology its very time consuming. then add the person behind counter taking their good old time.... FYI Driver door would not always shut all the way making it very dangerous.

Rating:

5.0

Being able to check the truck in through my phone was great. Having to use my phone pick the truck up, not so much. It took a long time for my license pics to upload through your site and to the computer of the storage place. I had a tight timeline and it was frustrating to have to wait for something to upload when I could have just handed it across the counter.

Rating:

5.0

My only complaint is that the truck stunk of cigarette smoke from previous customer.

Rating:

5.0

Staff is very friendly and make it a very enjoyable experience.

Rating:

5.0

Excellent and prompt customer service

Rating:

5.0

Nothing against this location, my issue is with U-Haul overall. I am looking at other options to move all my contents from storage.

Rating:

5.0

Also very nice friendly people!